Customer reviews of Petit-Fernand

Great products! a must-have for kids Too bad that for my last order the delivery time indicated was not respected, receiving the labels after the start of the school year is not ideal.

too long to receive

Labels don't wash off

I haven't received my parcel and no one has replied to my e-mail about it.

Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.

The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.

Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.

My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.

After 15 days I still have not received my order?

Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!

HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE

I'm still waiting for my order.

I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.

Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)

I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...

The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.

Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.

I have no shipment tracking, I have not received anything.

The order was delayed a lot AND apart from that it arrived where it should not have arrived, and the item was not from my perspective it is not as shown on the page completely different

The finish is perfect, but after one wash the labels came off the clothes. It's great for the rest.

Order never received

The order arrived very late, a few days after the start of the school year. The labels are tiny, almost illegible, but the 'pirates' gourd is top-notch and my son really likes it.

Hello, all the labels come off after 2 or 3 washes.

The labels are nice but the ones we received did not match our order. Positive points: communication and quick refund.

Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.

We love this store and have been using their products (especially the clothing labels) since our little one entered kindergarten. However, the change this year of having to pick up the order at a collection point seems to us a complication (especially since the improvement in delivery time does not affect us as we are in another country). For us that it will arrive by mail to the mailbox was a very favorable point to buy in this store.

Very very long delivery 15 days since I ordered and I still have nothing.

Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.

The stickers are too difficult to get off the sheet, always resulting in the edges being crumpled. This doesn't look very good when used on drinks bottles etc

After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.

1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.

The labels are always great, but the wooden balloon-shaped one, the text wasn't really centered - a bit disappointed for the price.

I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!

Fast, careful dispatch, very reasonable prices, but the self-adhesive labels for clothing come off in the wash.

The bottle is nice and withstands the temperature of the liquid, I bought 3 bottles, the 3 drip a lot, if they are not standing soak the surface or bag where you carry them, so for a child bottle is something quite complicated if you want to carry it in summer in a backpack and they manage them. The 3 have been scratched immediately and one of them has lifted part of the drawing. The bottles are nice and my kids like them, they are comfortable to drink from, but in my case they leak, so they lose a lot of points.

This is the 3rd time I've ordered the stickers and I've always been very satisfied. The selection of colors and images is good and the kids are always happy with the combination. This time (07.2024), however, it is almost impossible to get the small square stickers for clothes off the sheet, which makes it bumpy to use and takes some of the fun out of it. It also took a very long time for the stickers to arrive - it was much quicker in previous years

Due to a very long processing and delivery time, we received the product too late for our planned event.

Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.

I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.

My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.