The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
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Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
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Manuela bertin
Rating: 2 out of 5
On 1 straw gourd ordered. The design has already peeled off!
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Response from Petit-Fernand
Hello Manuela, We're sorry to hear that a gourd in your order has a printing defect. Our customer service department has contacted you by e-mail in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
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Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
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Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
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MARIA JESUS
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
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Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
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dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
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Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
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Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
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Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
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Ff
Rating: 2 out of 5
Very long delivery times.
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Response from Petit-Fernand
Hello Fanny, We're sorry that La Poste did not deliver your order in the expected time. We have just contacted you in order to help you! A very nice day to you?
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Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
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Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
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Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
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Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
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charlotte W
Rating: 2 out of 5
I haven't had any problems with their products (last year I ordered from them and everything was perfect). I have a big problem with delivery. Avoid chronopost! I placed my order on July 12, it's now July 23 and I still haven't received my order, which was supposed to arrive at a relay point. I called chronopost, my parcel was supposed to be delivered today and I still haven't received anything, delivery is still delayed ... I sent an e-mail to the c mon etiquette site, which offered me a refund or a new shipment directly to my address. I chose the second option. Now I'm waiting to see if I'll receive my parcel ...
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Response from Petit-Fernand
Hello Charlotte, We're sorry to hear that your order didn't go well. We hope that your labels will arrive at the right address this time and that they will be as good as you remember! Thank you for your confidence and loyalty.
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Basciu V.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
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Marco B.
Rating: 1 out of 5
The order has not arrived!!!
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Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
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Estelle Trichot
Rating: 3 out of 5
The labels do not detach easily from the backing, so I damaged several, whereas I had no problem with the last one.
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Response from Petit-Fernand
Hello Estelle, We're sorry for the inconvenience. There may have been a problem during production. We have contacted you by e-mail to solve the problem. Good day, C-MonEtiquette, Customer Service
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Delphine Marchand
Rating: 3 out of 5
I've placed several orders in the past and have been completely satisfied, but this time I'm disappointed: the labels I put on just a week ago are already coming undone, which has never happened to me with previous batches.
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Response from Petit-Fernand
Hello Delphine, We're sorry to hear that your labels are coming unstuck. Our customer service department has contacted you to see what we can do. The C-MonEtiquette team
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Séverine Carette
Rating: 3 out of 5
I'm a bit disappointed with the water bottle caps on the old ones. They don't hold well and they break. It's a real shame. The new system looks much better but I can't afford to buy new bottles when they're from last summer...
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Response from Petit-Fernand
Hello Séverine, We are sorry that the quality of our stoppers does not give you full satisfaction. Our stoppers are not interchangeable, but we regularly offer promotional codes on our website to make our products as affordable as possible. We wish you a wonderful evening? Sarah-CMonEtiquette
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Anna Mazas Fernandez
Rating: 3 out of 5
The labels are nice but they take a long time to arrive, more than indicated. Besides, they were supposed to arrive in a mailbox (normal shipping) and they arrived by registered mail, which is a problem for me since I am never at home and in my town they only open the post office 2 hours a day in the mornings.
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Response from Petit-Fernand
Hi Ana, We are delighted to hear that you like our products. However, we are sorry to hear that your order took so long to arrive. ?? Thank you for your confidence. Good day, Camille Petit-Fernand
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anna willig
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
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Enrica
Rating: 3 out of 5
I supplied you for the children's first years of school. I went back to buy labels for some field trips and did as well as usual.
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Response from Petit-Fernand
Good morning Enrica, We sincerely thank you for your positive feedback. We are glad to hear that you have enjoyed our products and services again since you started to source from us for your children.? Chiara Petit-Fernand
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Julia
Rating: 3 out of 5
I was very annoyed that I could not send to my home address I live in Belgium but have a German cell phone number ... for this reason I could not give my Belgian address .
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Response from Petit-Fernand
Hello Julia, We are sorry to hear that you had difficulties placing an order. Delivery countries and phone numbers are not linked, so it is perfectly possible to order in Belgium with a German number. Please contact our customer service next time, they are here to help you! ?? Have a nice day, ?? Sarah-IsMine
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Maren S.
Rating: 3 out of 5
Great design. Lots of choice. Everything held up after the first wash. Therefore not full stars for now. Price is also okay.
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Response from Petit-Fernand
Hello, We are very pleased that you are satisfied with your order! Please tell us how we can improve to get 5 stars! Have a nice day ?? Sarah-IsMine
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Carmen
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
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Aurelie Filipozzi
Rating: 1 out of 5
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
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Susana Feghali
Rating: 3 out of 5
Hello I was disappointed that the name was a sticker and name not serious on the gourd. Surely this was mentioned and sorry if this was the case. Otherwise very nice product
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Response from Petit-Fernand
Hello Susana, We're delighted that you like the design of the gourd. Indeed, the personalization is not an engraving but a sublimation. We hope to see you soon for another order ;) Have a nice day, Léa Customer Service, C-MonEtiquette
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nelly Attar
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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Sophie
Rating: 3 out of 5
The express delivery didn't work and I received the order more than a week later, so it was too late. It would be good to use a service other than Chronopost, which obviously doesn't do its part. I was nevertheless satisfied with C Mon Étiquette's customer service, which was available and responsive in trying to solve my problem.
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Response from Petit-Fernand
Hello, We're sorry you had delivery problems. The shipping costs have been refunded. Unfortunately, we have no influence over the postal service, but we hope that you will be able to use your items a little later. Have a nice day, Elise, C-MonEtiquette
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TIBERTI
Rating: 3 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following your email exchanges with our Customer Service, I confirm that your order has been returned. We are sincerely sorry for this delivery anomaly and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Amandine Volon
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Audrey
Rating: 2 out of 5
Labels wash off...
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Response from Petit-Fernand
Hello Audrey, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marina GRAZIANO
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
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Aurélie Bonifay
Rating: 3 out of 5
The product is great but was delivered to a relay point not chosen and far from my home.
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this incident concerning the carrier. Nevertheless, we hope that the products you have received correspond to your expectations. Have a nice day, Camille C-MonEtiquette
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Estelle Lebrun
Rating: 3 out of 5
I ordered some labels and I'm a bit disappointed, the pattern I chose on my labels is half cut on the sides. The result is not necessarily the same as the image before ordering.
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Response from Petit-Fernand
Hello Estelle, We're sorry to hear that the visual of the labels does not match the visual of the site. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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camille
Rating: 3 out of 5
My first order a few years ago went very well. I ordered 10 days ago labels for clothes, the design is very nice (choice in customization) fast shipping but I did not really like the quality of labels: very hard to detach so it is easy to deform a corner label to catch and there are even sometimes the first transparent plastic film of the label next to it that comes with it I think we should review the precutting to avoid this kind of inconvenience.
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Response from Petit-Fernand
Hello, Thank you for your message. We're very sorry about the inconvenience concerning your order. Your labels should not be difficult to remove from their backing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Héloïse
Rating: 3 out of 5
I had ordered two years ago for my first daughter. I find that the choice and quantity of labels has been greatly reduced. For example, we can no longer change the pattern depending on the type of label. That's a shame. But the quality is still very good. To be seen with future washes. The booklet was also of better quality before.
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Response from Petit-Fernand
Hello, when you choose one of our packs, the selected illustration is applied to all the labels in the pack. If you have any questions, please do not hesitate to contact our Customer Service. Have a nice day, Camille C-MonEtiquette
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Sandra
Rating: 3 out of 5
I didn't know that in the pack of 100 labels, they all had the same shape/size. I preferred last year when the sizes were all different.
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Response from Petit-Fernand
Hello Sandra, We offer economical packs of 150 labels of various types. Feel free to have a look and see if it suits your needs: https://www.c-monetiquette.fr/pack-etiquettes Hope to see you soon on C-MonEtiquette. Have a nice day, Léa Service Clien C-MonEtiquette
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Delphine Desmet
Rating: 2 out of 5
Envelope in poor condition And long delivery
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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client(e)
Rating: 3 out of 5
I'm disappointed, although I've ordered several times. This time if I ordered small labels with flowers around but the cut and made so that I have no flower on the label when I peel, it's a shame my daughter and disappointed. I wouldn't recommend this type of label next time.
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Response from Petit-Fernand
Hello Katy, Thank you for your loyalty. There may have been a problem with the production of the labels. Our customer service team has contacted you by e-mail to solve this problem. Have a nice day, C-MonEtiquette Customer Service Team
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Romane Shayanna
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
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Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
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