The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm very happy with the labels, but a little surprised by the size, which is just a little big for labelling pens. I wanted to order a 2nd batch, but it was impossible to find my previous order, even with the number of the 1st.
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Response from Petit-Fernand
Hello, To label your pens in the best possible way, you'll find mini labels without illustrations on our site. They are ideal for marking your colored pencils, for example. You can only renew your order if you placed it by logging into your customer account. If not, you'll have to place your order again. Have a nice day, Camille C-MonEtiquette
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francoise notin
Rating: 2 out of 5
Product debited although it was out of stock For my part not very sincere way of proceeding not having been warned when placing my order that I would encounter this problem hence numerous exchanges of emails with the sales department .... and in return no gesture for the disappointed customer ..... for a first approach! pity! Sincerely
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Response from Petit-Fernand
Hello, Unless we are mistaken, we notified you as soon as we became aware of the problem. We offered you a commercial gesture, i.e. a refund of the item, which you refused. You therefore decided to maintain your order. Transparency was on our side, but unfortunately there are things we can't anticipate. We are taking action as quickly as possible to inform our customers. Have a nice day, Elise, C-MonEtiquette
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Chiara G.
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
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Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
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Adélaïde
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
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Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
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Céline Garrigue
Rating: 3 out of 5
Gourd with straw, the gourd is very pretty but the lid doesn't seem to be of great quality, to be seen with time. They say there's an air hole right next to the straw, so if the child leans over a little to drink, it spills. Then they say 480 ml, but you put in 400/430, no more. I warned them, but they didn't make up for it.
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Response from Petit-Fernand
Hello, Concerning the capacity, it was indeed an error on our part. Thanks to your vigilance, our marketing department has taken care of modifying the bottle's product sheet. Have a nice day, Elise, C-MonEtiquette
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Lc
Rating: 3 out of 5
Disappointed, the label plates came off as soon as I received them.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Camille Abraham
Rating: 2 out of 5
Delivery incomplete ... I'm missing the main name tags and foot tags.
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Response from Petit-Fernand
Hello Camille, We are very sorry to read your message and apologize for any inconvenience. Our Customer Service department has just contacted you by e-mail to help you find a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Tiphanie Hoff
Rating: 2 out of 5
I chose a gourd color that was not available. Changed the color and nothing. I had to call again because I wasn't receiving anything. I ordered several times from c mon étiquette and these last orders were rather tedious, much to my regret!
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Response from Petit-Fernand
Hello, We are very sorry that your order was out of stock. We did our best to ship your order as quickly as possible and hope that it met your expectations upon receipt. Have a nice day, Camille C-MonEtiquette
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Witter Magalie
Rating: 2 out of 5
Extremely disappointed by the gourds, we used the gourd once, I washed it by hand and the name is already gone.
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Caroline GUEZ
Rating: 2 out of 5
Labels not of good quality
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of our labels does not meet your expectations. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Manon
Rating: 2 out of 5
For the lunch box, the personalization is in fact a glued label. We'll have to see if it holds up over time with repeated washing. As for the water bottles, some of the patterns are already starting to wear off.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Nm
Rating: 1 out of 5
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Rébecca B.
Rating: 1 out of 5
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
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EMMANUELLE
Rating: 1 out of 5
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bartolucci L.
Rating: 1 out of 5
I never got it and don't know how to track the order. Money spent for nothing
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Response from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
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Amelia Ovcinicov
Rating: 3 out of 5
The labels are pretty but too expensive
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. Have a nice day, Elise, C-MonEtiquette
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Ocy The
Rating: 2 out of 5
Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, without the small hole in the cap, your child would not be able to suck to drink. I've just contacted you for more information on this subject. Have a nice day, Elise, C-MonEtiquette
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Irene Calabuig
Rating: 1 out of 5
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
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Response from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
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Vanessa Mariño
Rating: 2 out of 5
I never received the order
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Response from Petit-Fernand
Good morning, We are sorry to read your message. Our customer service team has contacted you by email to help you with this situation. ?? Hello, Camille Petit-Fernand
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Lucie A .
Rating: 1 out of 5
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Scalisi C
Rating: 3 out of 5
the labels are of good quality but the prices have become too expensive.too bad
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. You can also subscribe to our newsletter to make sure you don't miss out. Have a nice day, Elise, C-MonEtiquette
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Mme Jessica Loy
Rating: 1 out of 5
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
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Marzena L.
Rating: 3 out of 5
The stickers are great, but they couldn't send me a rubber seal for the bottle. The bottle is therefore unusable!!! Too bad!
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Response from Petit-Fernand
Hello, unfortunately I can't find any contact from you, neither by e-mail nor by phone. We will get in touch with you for further information. Have a nice day, Elise, EsIstMeins
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Tatiana Fernandes
Rating: 1 out of 5
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Maria Johanna
Rating: 2 out of 5
I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.
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Response from Petit-Fernand
Good morning Maria, We are sorry to hear about this incident with your order. The second shipment had also been sent but Correos did not manage to deliver it to you. After our conversation we have refunded your order in full. However, we hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Catherine GAUDET
Rating: 3 out of 5
I have been ordering for 7/8 years for my 2 sons (schools and camps) and recently for my mother (Ehpad). I have noticed a sharp decline in the quality of the labels, especially for clothing, whether iron-on or to be applied to the clothing labels. I follow the recommended application and waiting period. The labels come off in the wash and are difficult to catch on their backing. I am very disappointed and do not recommend your products. I should have changed a long time ago.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. I've just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Sandra
Rating: 2 out of 5
I still haven't received anything.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne Louvet
Rating: 2 out of 5
My iron-on labels come off after washing and even after rain.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with your labels. We have just contacted you in order to find a solution together! Have a nice day ?
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Nathalie
Rating: 3 out of 5
The labels are large, unlike the competition. Personally, I was expecting something smaller and more discreet.
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Response from Petit-Fernand
Hello, The dimensions of our labels are clearly indicated on our website, so that everyone can choose what suits them best. What's more, we offer a variety of different sizes and formats, so there's something for everyone. ?? A lovely evening, Sarah-CMonEtiquette
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Melanie Lepoutre
Rating: 3 out of 5
The first names of 2 of my children are on the same booklet. They were ordered separately for convenience.
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Response from Petit-Fernand
Hello, We are sorry that the presentation of your order does not correspond to your expectations. Unfortunately, we only send packs in separate checkbooks. If you have any special requests, please do not hesitate to contact our customer service department!?? A lovely evening to you, Sarah-CMonEtiquette
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CYRIELLE
Rating: 2 out of 5
The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.
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Response from Petit-Fernand
Hello Cyrielle, We're sorry to hear about this problem with your label order and have just contacted you to help you. ?? Have a nice day ? Sarah- CMonEtiquette
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Julie Rivoire
Rating: 3 out of 5
Fast delivery Very pretty gourd but seems fragile. Bought for my daughter's summer camp. On its first day, the gourd was all damaged with the outside decoration missing. The straw came off...and was lost...
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Response from Petit-Fernand
Hello Julie, We're sorry to hear about the problem with your daughter's gourd. We've just contacted you to try and find a solution! Our customer service is available from Monday to Friday to help you, so don't hesitate to call us if you have any problems with your order...? Have a nice day, Sarah- CMonEtiquette
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Mikiie Rom
Rating: 3 out of 5
Good, but a few flaws on some of the label pages. Otherwise good rendering!
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear that some of our pages are faulty. In order to help you as much as possible, we have just sent you an e-mail. Don't hesitate to contact our customer service team, we're here to help you! Have a nice evening? Sarah- CMonEtiquette
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Helene
Rating: 3 out of 5
Disappointed I thought that the label could be stuck anywhere on the textile of the clothes and in fact it only sticks on the brand label of the clothes.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're not completely satisfied with your labels. However, it is clearly stated on the product sheet of our website and on the checkbooks received that our self-adhesive clothing labels are only intended to be stuck on clothing labels. Have a nice evening? Sarah-CMonEtiquette
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M Cherfouh
Rating: 3 out of 5
I find the labels rather nice, I tested a machine wash no problem nickel but what I dislike is that you can remove the label easily without too much effort and a child can do it and I chose these labels precisely for school.
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Response from Petit-Fernand
Hello, we're sorry that our self-adhesive labels don't fully meet your expectations. This range is designed to withstand the washing machine and tumble dryer, but can indeed be removed by pulling on it, in order to facilitate the resale or donation of garments unlike our iron-on labels which cannot be removed.?? A lovely evening to you, Sarah-MonEtiquette?
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1000696189
Rating: 3 out of 5
I've been a customer of C mon étiquettes for many years, and unfortunately there was a shipping error on my last 2 orders, even though the correct address was up to date on my account. Fortunately, Elise from customer service was reactive and reshipped my order at their expense. I don't understand how this could happen 2 times in a row a year apart. So I'm wondering whether I should recommend them again.
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Response from Petit-Fernand
Hello, thank you for your feedback. Our teams were able to detect the reason for these erroneous receipts so that this does not happen again in the future. We are sincerely sorry that this has happened to you on two occasions and hope to see you again for future orders ? Have a nice day, Camille C-MonEtiquette
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gwendolyne girelli
Rating: 1 out of 5
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
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Response from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
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Charline Fleck
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
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Beatriz Menendez Gonzalez
Rating: 1 out of 5
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
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Response from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Ariane Sadowski
Rating: 1 out of 5
The parcel seems to have got lost and I haven't received any concrete reply.
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Response from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
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