Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Late delivery, products received after the event, no longer needed
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
É
Émeline Veyssiere
Rating: 2 out of 5
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
Translated reviews
Response from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
L
Laeticia Méracourt
Rating: 3 out of 5
Missing labels and greaseproof paper, which should have been supplied.
Translated reviews
Response from Petit-Fernand
Hello Laeticia, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
C
Camilla Arcoverde
Rating: 3 out of 5
Package arrived wrinkled, damaged
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to read your comment. It is not normal that the carrier did not deliver the order in the excellent conditions that you received it. Our customer service will send you an email. Good day, Petit-Fernand
L
Lilly Perth
Rating: 3 out of 5
Order delivered quickly but impossible to enter the problem encountered with the gourd in the after-sales service area. The spout seems to have a defect which means my daughter can't drink properly. It's a pity because the design is very nice.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for leaving us your review. We're sorry about this problem and hope that the cap we sent you will arrive as soon as possible :) Have a nice day, Camille C-MonEtiquette
V
Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
P
Plume
Rating: 3 out of 5
Nice gourd, but the cap is fragile when it falls off. Fortunately, the caps are sold separately and for a very low price.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this incident with your stopper. We hope you will receive it as soon as possible so that your son can continue to use his water bottle :) Have a nice day, Camille C-MonEtiquette
J
Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
A
Adriana Andrade Da Cruz
Rating: 3 out of 5
I'm happy and satisfied with the product. But it was very poorly packaged for transport when I got home, the envelope was open because it was too small for the number of labels inside.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that your envelope should not have been opened. We have passed on the information to our shipping department and hope that your labels meet your expectations. Have a nice day, Camille C-MonEtiquette
P
Perrine Le Floch
Rating: 3 out of 5
I was disappointed this year with the quality of the gourd. The design doesn't hold up well, and the gourd falls apart after 3 weeks of use. We ordered one three years ago and had no problems. It used to be an imprint on the bottle, but now it's a self-adhesive. For the price of the gourd, the quality is no longer there!
Translated reviews
Response from Petit-Fernand
Hello, we're sorry that the personalization on your bottle is fading. It is printed directly on your bottle and should not come off. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
D
Delphine
Rating: 3 out of 5
The labels are very pretty but they are difficult to detach and can tear.... The cutout doesn't always seem deep enough ... Too bad because the product is otherwise very nice
Translated reviews
Response from Petit-Fernand
Hello, we're sorry to read your message. Normally, your labels should be easy to remove from their backing, making them easier to use. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
J
Johanne Jamaer
Rating: 2 out of 5
I was a little disappointed with the quality of the labels on this latest order. Before, the gluing quality was perfect. Here, I can already see the labels coming off the felts before they've even been handled. The design is very nice, but I'm disappointed.
Translated reviews
Response from Petit-Fernand
Hello Johanne, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
S
Sg
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
T
Tanja R.
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
Translated reviews
Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
P
Pierrette Robert
Rating: 2 out of 5
I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...
Translated reviews
Response from Petit-Fernand
Hello Pierrette, We're sorry to hear about your order reversal. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
I
Irene Angulo Ardila
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
P
Pauline Bossart
Rating: 2 out of 5
Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.
Translated reviews
Response from Petit-Fernand
Hello Pauline, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
F
Fern
Rating: 3 out of 5
I ordered in total 60 stickers, which I've not yet received. I selected the standard free postage, however to my surprise I have recieved a fee due notice through from Royal Mail. The sender did not pay postage and I must pay £3.50 to get my stickers. I cannot comment on the stickers yet as I've not yet recieved them but disappointed already that there are 2 postage options and the Free standard is not infact free. I would have paid for the tracked postage had I of known.
Response from Petit-Fernand
Hello, We are sorry that you had this issue with the delivery. However, we do obviously pay postage. What can happen, however, it that the customs demand some of our clients, on rare occasions, to pay a fee, that we absolutely refund! No additional fees of any kind should be paid once your order has been placed. Please contact our Customer service, so that we can help you. Have a nice day Sarah- Petit Fernand
J
Juliane Bouchakour
Rating: 1 out of 5
Too expensive is exaggerating the price
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered :) Have a nice day, Camille C-MonEtiquette
L
Laetitia Buffet
Rating: 1 out of 5
Since I placed my order and paid for it I haven't received anything?
Translated reviews
Response from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint :) We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
P
Pauline
Rating: 2 out of 5
I've used this site 3 times to order labels for my son's clothes. I was delighted the first two times, but much more disappointed with my last order. The removal of the labels was very complicated, I spent a lot of time to remove them. Some labels were damaged in the process, yet I had enough dongles to do it.
Translated reviews
Response from Petit-Fernand
Hello Pauline, We're sorry to hear about the problem with the labels on your order. Our customer service department has contacted you in order to find a solution. C-MonEtiquette customer service
E
Elodie
Rating: 1 out of 5
I have a problem with my labels no answer
Translated reviews
Response from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary :) Have a nice day, Camille C-MonEtiquette
S
Sandra
Rating: 3 out of 5
I order every year but this time I certainly had a defective batch, impossible to peel off the labels, I have to use scissors, they are one with the plate, far from peeling off easily as usual:
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to read your message. It must be a defect in the cutting of your labels. Indeed, they should not be so difficult to remove from your notebook. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
T
Terence H.
Rating: 3 out of 5
Very poor delivery. Items were delivered 3 to 4 days later than the prescribed delivery date. Did get in touch with the company who were fairly non interested and blamed it on the carrier. The goods were a good quality so no problem there.
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order within the expected times. However, we don't blame anyone, but we indeed can't take the responsibility for a late delivery, since it is Royal Mail that delivers the orders in the UK. Since you contacted us before the latest day of delivery, we kindly suggested you to wait until that date before getting back to us to find a solution, which we always do ?? We wish you a nice day, Sarah - Petit Fernand
I
Isabel Reyes Mesa
Rating: 1 out of 5
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
Translated reviews
N
Nina Bailly
Rating: 1 out of 5
quality, a complaint was lodged
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
A
Anne-C F
Rating: 1 out of 5
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
J
Josephine
Rating: 1 out of 5
Haven't received our order, nearly 4 wks after placing order!
Response from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
C
Christelle Pirard
Rating: 1 out of 5
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
Translated reviews
Response from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
G
G A.
Rating: 1 out of 5
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
Translated reviews
Response from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
A
Ashleigh J.
Rating: 1 out of 5
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Response from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
H
Helene Guardiola
Rating: 3 out of 5
Disappointed with the size of the writing and the drawing. It's a shame, the first order was fine, but now I'm disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry that the personalization you've chosen doesn't meet your expectations. You can send us your suggestions by e-mail. Indeed, it's thanks to your feedback that we can improve the products we offer :) Have a nice day, Camille C-MonEtiquette
L
Lisa G.
Rating: 1 out of 5
I have not received my order!
Response from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
M
Mel
Rating: 2 out of 5
A very nice gourd that fits the bill. But the straw doesn't fit inside, so I have to look for another solution. Quite disappointed
Translated reviews
Response from Petit-Fernand
Hello Melanie, We're sorry to hear about this problem with your gourd. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette Customer Service.
E
Eve
Rating: 2 out of 5
Delivery time not met. Quality not maintained, as the upper protective film has often peeled off. Customer service only available by email. However, they were quick to write, but not clear. Delivery from France, ...was not apparent.
Translated reviews
Response from Petit-Fernand
Hello, The delivery times are all indicated on our website in our general terms and conditions and also when selecting the delivery methods. There you will also see that our company is based in France. We are very sorry that our products are causing you problems. We have just contacted you. Have a nice day, Elise, EsIstMeins
M
Marie Heraud
Rating: 1 out of 5
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
Translated reviews
Response from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
P
Pauline Emond
Rating: 3 out of 5
Nice labels but the packaging isn't great (I think). The labels stick well but on the diamond pencils the labels "bounce". It's still a good product but I'm a bit disappointed. I used to order from another site the other years, so I think I'll go back to this old site.
Translated reviews
Response from Petit-Fernand
Hello Pauline, Thank you for taking the time to write to us. On our website, we offer a "mini" label format specially designed to fit colored pencils and diamond pens. It's a slimmer format, without illustrations, which adapts perfectly to the shape of this type of pencil :) Have a nice day, Camille C-MonEtiquette
T
Thomas
Rating: 1 out of 5
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
Translated reviews
Response from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
H
Hannah A.
Rating: 3 out of 5
Good stickers but very slow delivery (around 10 days), if I'd realised this I would have ordered from a different company.
Response from Petit-Fernand
Hello Hannah, We're sorry about the delivery times. Unfortunately, we have no handle on the delivery itself, as it is carried out by Royal Mail. We do not yet offer express delivery in the UK, but we are working on it. Have a wonderful day!
D
Diana Hovsepyan
Rating: 1 out of 5
They say I've received my order, but I haven't received anything.
Translated reviews
Response from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
We use cookies for audience measurement and improving user experience.
English 