Customer reviews of Petit-Fernand

Previously satisfied, then an order where all the labels came off in the machine. Very disappointed with the after-sales service, the error is human, but it can be repaired. No reaction because after 3 months (so don't anticipate your orders too much).

I loved these sticker labels but found that a number of the labels are just falling off in wash and so wondered if was fault. Contacted customer service who were uninterested but said would give 20% discount code to buy more. When questioned defect was quoted terms and conditions (French despite buying from UK website). Changed that should be referring to English laws but just ignored and refused to engage, then send satisfaction survey! Would not buy again. If they has simply replaced the faulty stickers my experience would have been very different, but Chiara just is not interested in customer services and unwilling to even apply by the correct laws! *edit following response* The response speaks for itself. 20% discount on more isn't the best solution for the customer who bought a bumper pack that comes away in wash.

Label finally received after an unexpected delay, I had calculated rather well in time to have the delivery on time, but Chronopost was late. I don't understand some of the delivery steps that send my parcel back from where it was to make it come back again. In short, my son went off to school without me being able to use the labels. I have no doubts whatsoever about the C-monetiquette team, who I think do a very good job, the labels look great and are of good quality, but I haven't used them yet, so thanks to them anyway. Too bad things didn't work out with the carrier.

Sorry the gourd is very pretty, but it leaks not waterproof at all, my son's bag soaked every day, we haven't even used it for a week :( so bof bof

Unfortunately, the riders did not arrive this time

Order did not arrive ....

There's already 1 iron-on label that's peeled off, even though I put it on just 15 days ago....and I respected everything.....

The colors are not relevant the orange turned out salmon pink.

always liked it very much, but at the time of buying an extra cap for a bottle, which I had already done a few years ago, I got it wrong because they really took off the line and I didn't notice since it was there before. To give it back, though, I have to pay shipping and it's not convenient for me, so I have a new bottle without a cap and two more caps that I don't need in either of the two different stylus bottles I have.

Disappointing wash removal

Hello, I haven't yet used the labels I ordered for my daughter, but the visual is very nice.

The iron-on labels are pretty but wash out. I'm disappointed.

Out of two orders,only one arrived,regrettable. No possibility of control, no follow-up, payment made for a totality. Bad experience

After 10 days I still have no delivery and no message to keep me informed of the delivery date. I'll have to come up with a plan B for labelling.

Faster delivery service as took quite a few days to receive name labels

Quality products and fast dispatch (as evidenced by the postmark). However, it took the post office 20 days to bring me the labels (even though they were priority items). I contacted the after-sales service, which never replied (normally within 24 hours)!... but which didn't hesitate to call me back so that I could evaluate the after-sales service. In conclusion, C mon etiquette is a serious and reliable site... but you shouldn't encounter any problems because the after-sales service is non-existent. From now on, the rule will be "work it out for yourself!"

Average quality - see how the labels hold up in the wash

Order not received

The labels are always very pretty, but this time I was very disappointed with my order. The self-adhesive labels for objects, clothes and shoes only lasted 48 hours. First time this has happened with C my label.

I never received my products.

Name stickers are great, but hard to get off the page and often the corners curl up.

I was unfortunately very disappointed with my order on the site I received 1 item out of the 3 ordered impossible to make a claim on the site that constantly displays an error message when validating (an error occurred) and this despite my multiple attempts several days later. So I made a paypal dispute and was reimbursed for the missing items. Too bad because I needed these items for my son's birthday. The timing was too late to place a new order, and considering how difficult it is to file a claim, I don't feel like ordering again.

Your customer service always gives error and says to try again later already for 20 days . I can put the order number 3001268793 not all my data here they all read trustpilot had asked me for it and I gave it. Let's get it over with here I throw the flasks is from me confirm bad Francesca

Hello, Having ordered several times, I have always been delighted with the adhesive textile labels you offer. I'm very disappointed with the latest ones I've received. For one of the two models, nothing to complain about. However, on the other, the labels don't stick to the garment and if by chance they manage to hold on after a day, they all come off when you put them in the washing machine... Is this a production problem?

I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.

I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.

As for the gourd, I'm very disappointed... I received it yesterday. I washed it by hand for the first time this morning. And I've already noticed dents at the base of the gourd... even though I didn't "mistreat" it. Knowing that these are water bottles designed for children, I wonder how long the color will hold up... if after only 2 minutes of use (washed in a stainless steel sink with a brush) it's already showing signs of knocks...

I'm disappointed. I found several labels in the washing machine. I thought they were washable. For your information, I wash my clothes at 40 degrees

Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca

Unfortunately, after a short period of use, there is a distinct taste from the silicone straw. The bottle is very high quality and our little one drinks very well from it. The imprint of the name and the design are also very appealing.

Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain

I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca

The delivery time for my order had passed. We thought the shipment had been lost. As I absolutely needed the labels, I placed a second order. The first arrived 3 days later. I therefore find the delivery times too long and poorly respected. The product, on the other hand, is beyond reproach.

The flasks very nice and comfortable however the color I had indicated for the name was wrong, otherwise all good!

Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.

I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.

I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.

I never received the parcel and C-MonEtiquette did nothing to make things happen.

I have not yet received my order. It has not been delivered

I am very satisfied with the labels. However, when I placed my order, the site wouldn't load and I had to refresh the page. Thinking that the payment wouldn't be taken into account because my bank hadn't asked me for authorization to validate the transaction, I repeated the order later. The order appeared in my "C-monetiquette" account, but I received two order acknowledgements by e-mail. In fact, the site validated my two orders even though I hadn't authorized payment via my bank application. I ended up with twice the number of labels I had originally ordered, and it's impossible to cancel an order on this site. The products are fine, but the site needs to be updated regarding payment.