The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!
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Response from Petit-Fernand
Hello Charlène, Thank you for your email. We're sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Wissame H
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Michel Lemarchand
Rating: 1 out of 5
Product. Non-compatible self-adhesive label is nothing more or less than paper that sticks like a stamp.
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Response from Petit-Fernand
Hello Michel, Thank you for your email. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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SOPHIE
Rating: 1 out of 5
Very disappointed with the result, I absolutely did not expect self-adhesive plastic labels!
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not meet your expectations. We have just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Smokyr Sfullak
Rating: 1 out of 5
Delivery by chronopost more than a week !
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery of your order has taken longer than expected. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Margalida Oviedo
Rating: 1 out of 5
After repeating my order for the second time, I still have not received it.
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Response from Petit-Fernand
Good morning, The second shipment we have sent you is about to arrive, the delivery date is for 06/04. Please let us know when it arrives. Hello, Camille Petit-Fernand
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María Eugenia Bermudez Sicilia
Rating: 1 out of 5
I placed an order that although my account was charged I never received it. When I go to my profile to check its status it no longer exists and can no longer be searched by order number. Total scam.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order within the specified time. However, we assure you that it is not a scam. Our customer service has just contacted you to help you with this situation. For any problem, we are available by email or by phone to help you. Good day, Camille Petit-Fernand
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marion gabriele
Rating: 1 out of 5
Unfortunately, you've changed the quality of your water bottles. By sticking labels on them that peel off easily
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Response from Petit-Fernand
Hi Marion, Our bottles are personalized by printing directly on the product. We do not use stickers on our bottles. Our Customer Service team has responded to your complaint by e-mail to help you as much as possible. Have a nice day, Camille C-MonEtiquette
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cristina garcia melendo
Rating: 1 out of 5
After 1 month of waiting, my order has still not arrived.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery problem with Correos. After our conversation by email, I confirm the refund of your order. Good morning, Camille Petit-Fernand
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Sarah H.
Rating: 1 out of 5
I never received my order and theres no tracking to be able to follow up.
Response from Petit-Fernand
Hello Sarah, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regarda Chiara Petit-Fernand
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Juliane
Rating: 2 out of 5
I was generally happy with the lunch box I ordered in August 2023. Unfortunately, this year in April, the motif with the name on it came off. I accepted this because the lunch box had already been used frequently and washed in the dishwasher. Now, after about 9 months, one of the fasteners on the side has broken off when closing it at nursery. After contacting customer service, I can order a new one for 2.50 + delivery costs of 3.50 0 stars for the durability of the product at this price! The 2 stars are only there because the product was as pictured and I like the function with the ice pack.
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Response from Petit-Fernand
Hello Juliane, thank you for your message. We are sorry that the clip on your lunchbox has broken. As your order is from August 2023, unfortunately our customer service cannot refund or return your order free of charge. As stated on our website, the warranty period is 3 months, after this period the seller reserves the right to refuse an exchange or refund. Thank you for your understanding and have a nice day. Chiara IsMine
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Francesca R.
Rating: 1 out of 5
Arrived package with two water bottles without straws, impossible to contact them
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Response from Petit-Fernand
Good morning Francesca, We are very sorry about this. One of our operators will contact you shortly so we can help you as soon as possible. I wish you a good day, Chiara Petit-Fernand
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Kelly Dethise
Rating: 1 out of 5
I have not received my parcel
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Response from Petit-Fernand
Hello Kelly, We're sorry to read that your order has not yet been delivered by La Poste. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Miss Yannick COTREBIL
Rating: 1 out of 5
I still haven't received my order. It has been more than 10 days.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. In order to help you as much as possible, our Customer Service department contacted you today to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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Sabrina Salvador
Rating: 3 out of 5
I don't know, I haven't received anything yet...
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Response from Petit-Fernand
Hello Sabrina, Thank you very much for your feedback. We have taken care of your e-mail complaint. We look forward to hearing from you. Have a nice day, Camille C-MonEtiquette
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Julie
Rating: 1 out of 5
Ordered more than 10 days ago and still haven't received it.
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Response from Petit-Fernand
Hello Julie, Thank you very much for your message. We are sorry to hear that your order has not been delivered. We have already sent you an email today. We look forward to hearing from you. Have a nice day, Camille, C-MonEtiquette
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Amal Elharrak
Rating: 1 out of 5
I haven't received anything yet. It's been more than 2 weeks since I ordered them.
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Response from Petit-Fernand
Hello Amal, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. We look forward to hearing from you? Have a nice day, Elise, C-MonEtiquette
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Lydie
Rating: 2 out of 5
What a disappointment, the motifs chosen are outside the print area of the label. So all that's left is the first name
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Response from Petit-Fernand
Hello, we're sorry to hear that the labels don't quite meet your expectations. We have just proposed various solutions following our email exchanges in order to help you. We look forward to hearing from you. Have a nice day, Camille C-MonEtiquette
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Doriane M
Rating: 2 out of 5
The personalized water bottle we bought for our son doesn't flow properly, and there's a small leak, which is a real shame considering the price!
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Response from Petit-Fernand
Hello, We are very sorry to hear about this leakage problem with your product. We have just contacted you so that we can help you as best we can. Have a nice day, Camille C-MonEtiquette
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PIERRE B
Rating: 1 out of 5
Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site
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Response from Petit-Fernand
Hello Pierre, Thank you for writing to us. We are very sorry for the delay in the delivery of your order by Chronopost. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
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MARION RICHARD
Rating: 3 out of 5
Fast service, but two books of labels delivered in a simple envelope instead of a cardboard envelope, labels that have greatly lost in quality....
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen to have your labels sent with tracking. This is done in a plain envelope with tracking, which La Poste delivers directly to your letterbox. Cardboard envelopes are only used for orders including objects. We wish you an excellent day, Camille C-MonEtiquette
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Marie Chery
Rating: 3 out of 5
Great for kids! It's great for kids' stuff, and doesn't lose them any more.
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Response from Petit-Fernand
Hello Marie, Thank you so much for your positive feedback! Lovely day to you, ? Elise, C-MonEtiquette
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Audrey Betis
Rating: 2 out of 5
Misleading Advertising....
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Alice G.
Rating: 1 out of 5
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
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Response from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
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SARAH BARATA
Rating: 1 out of 5
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 2 out of 5
The labels were supposed to arrive last week (around 16-17 May), for an order placed on 7 May, I find the time really very long but it was the time indicated. I didn't receive anything last week, and today it says it's been delivered (I'm not at home to see it), so although it's great, they're useless now and I could have waited before spending my money. Because yes, I needed them for my daughter's school trip this week. Admittedly, I got there late, but I placed the order when I saw that it would arrive no later than May 17... In short, I'm pretty disappointed with the delivery...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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LB
Rating: 2 out of 5
Delivery time. Lack of clarity about delivery. When will I receive my parcel????
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you have not yet received your order. We have just contacted you to propose a solution. Please note that all our delivery times are indicated on our website. Have a nice day,
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Lital tyano
Rating: 1 out of 5
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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SYLVIE BOUVIER
Rating: 1 out of 5
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
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Response from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Stevie Oba
Rating: 2 out of 5
I am disappointed, because until now I have not received the labels, the delivery time was not respected.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for any delays in delivery caused by the post office. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Elm
Rating: 3 out of 5
I order every year. Very good product but the new parcel delivery format is not suitable. Sending by post was much more practical and above all quicker. With the bank holidays, it took me over a week to get my order, whereas before I used to receive it in my letterbox within 48 hours. The order was processed quickly, but it took too long to receive it at a relay point.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We take note of your comment. We hope your order meets your expectations. Have a nice day, Elise, C-MonEtiquette
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PAULINE DANDOY
Rating: 1 out of 5
Order never received.
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Response from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Susana Henriques
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Déborah
Rating: 1 out of 5
Order still not received ?????
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Response from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Erika Bermont
Rating: 3 out of 5
Overall disappointed. As the site suggests, my wish was to have personalized labels for guest gifts for a christening. When I received my order, one of the two designs I'd chosen was cut in half. Customer service was reactive, but first told me it was impossible to do better. A refund of 1.35 was granted. After a negative review on trustpilot, customer service called me back and offered to reissue the labels, removing the motif that had caused printing problems. The result is a bit sad, but at least I can use them...
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Response from Petit-Fernand
Hello Erika, I've tried to call you, without success. I've just sent you an e-mail so that we can discuss this directly by phone. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna. S.
Rating: 1 out of 5
Order not received.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
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Lindsay
Rating: 3 out of 5
Order/receipt very good. Excellent packaging and great result. BUT one letter of the first name on the gourd is already damaged since I only received it a few days ago and I only washed it in hot water.
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Response from Petit-Fernand
Hello Lindsay, Thank you very much for your feedback. We're very sorry to hear about the inconvenience with your order. We have just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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mariame Niang
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mirabelli F.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
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BOOBA
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. However, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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