Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
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Susana Feghali
Rating: 3 out of 5
Hello I was disappointed that the name was a sticker and name not serious on the gourd. Surely this was mentioned and sorry if this was the case. Otherwise very nice product
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Response from Petit-Fernand
Hello Susana, We're delighted that you like the design of the gourd. Indeed, the personalization is not an engraving but a sublimation. We hope to see you soon for another order ;) Have a nice day, Léa Customer Service, C-MonEtiquette
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Nelly Attar
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
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Sophie
Rating: 3 out of 5
The express delivery didn't work and I received the order more than a week later, so it was too late. It would be good to use a service other than Chronopost, which obviously doesn't do its part. I was nevertheless satisfied with C Mon Étiquette's customer service, which was available and responsive in trying to solve my problem.
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Response from Petit-Fernand
Hello, We're sorry you had delivery problems. The shipping costs have been refunded. Unfortunately, we have no influence over the postal service, but we hope that you will be able to use your items a little later. Have a nice day, Elise, C-MonEtiquette
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Tiberti
Rating: 3 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following your email exchanges with our Customer Service, I confirm that your order has been returned. We are sincerely sorry for this delivery anomaly and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Amandine Volon
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Audrey
Rating: 2 out of 5
Labels wash off...
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Response from Petit-Fernand
Hello Audrey, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marina Graziano
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
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Aurélie Bonifay
Rating: 3 out of 5
The product is great but was delivered to a relay point not chosen and far from my home.
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this incident concerning the carrier. Nevertheless, we hope that the products you have received correspond to your expectations. Have a nice day, Camille C-MonEtiquette
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Estelle Lebrun
Rating: 3 out of 5
I ordered some labels and I'm a bit disappointed, the pattern I chose on my labels is half cut on the sides. The result is not necessarily the same as the image before ordering.
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Response from Petit-Fernand
Hello Estelle, We're sorry to hear that the visual of the labels does not match the visual of the site. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Camille
Rating: 3 out of 5
My first order a few years ago went very well. I ordered 10 days ago labels for clothes, the design is very nice (choice in customization) fast shipping but I did not really like the quality of labels: very hard to detach so it is easy to deform a corner label to catch and there are even sometimes the first transparent plastic film of the label next to it that comes with it I think we should review the precutting to avoid this kind of inconvenience.
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Response from Petit-Fernand
Hello, Thank you for your message. We're very sorry about the inconvenience concerning your order. Your labels should not be difficult to remove from their backing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Héloïse
Rating: 3 out of 5
I had ordered two years ago for my first daughter. I find that the choice and quantity of labels has been greatly reduced. For example, we can no longer change the pattern depending on the type of label. That's a shame. But the quality is still very good. To be seen with future washes. The booklet was also of better quality before.
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Response from Petit-Fernand
Hello, when you choose one of our packs, the selected illustration is applied to all the labels in the pack. If you have any questions, please do not hesitate to contact our Customer Service. Have a nice day, Camille C-MonEtiquette
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Sandra
Rating: 3 out of 5
I didn't know that in the pack of 100 labels, they all had the same shape/size. I preferred last year when the sizes were all different.
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Response from Petit-Fernand
Hello Sandra, We offer economical packs of 150 labels of various types. Feel free to have a look and see if it suits your needs: https://www.c-monetiquette.fr/pack-etiquettes Hope to see you soon on C-MonEtiquette. Have a nice day, Léa Service Clien C-MonEtiquette
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Delphine Desmet
Rating: 2 out of 5
Envelope in poor condition And long delivery
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Client(E)
Rating: 3 out of 5
I'm disappointed, although I've ordered several times. This time if I ordered small labels with flowers around but the cut and made so that I have no flower on the label when I peel, it's a shame my daughter and disappointed. I wouldn't recommend this type of label next time.
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Response from Petit-Fernand
Hello Katy, Thank you for your loyalty. There may have been a problem with the production of the labels. Our customer service team has contacted you by e-mail to solve this problem. Have a nice day, C-MonEtiquette Customer Service Team
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Romane Shayanna
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
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Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
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Céline B
Rating: 3 out of 5
I'm very happy with the labels, but a little surprised by the size, which is just a little big for labelling pens. I wanted to order a 2nd batch, but it was impossible to find my previous order, even with the number of the 1st.
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Response from Petit-Fernand
Hello, To label your pens in the best possible way, you'll find mini labels without illustrations on our site. They are ideal for marking your colored pencils, for example. You can only renew your order if you placed it by logging into your customer account. If not, you'll have to place your order again. Have a nice day, Camille C-MonEtiquette
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Francoise Notin
Rating: 2 out of 5
Product debited although it was out of stock For my part not very sincere way of proceeding not having been warned when placing my order that I would encounter this problem hence numerous exchanges of emails with the sales department .... and in return no gesture for the disappointed customer ..... for a first approach! pity! Sincerely
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Response from Petit-Fernand
Hello, Unless we are mistaken, we notified you as soon as we became aware of the problem. We offered you a commercial gesture, i.e. a refund of the item, which you refused. You therefore decided to maintain your order. Transparency was on our side, but unfortunately there are things we can't anticipate. We are taking action as quickly as possible to inform our customers. Have a nice day, Elise, C-MonEtiquette
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Chiara G.
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
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Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
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Adélaïde
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
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Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
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Céline Garrigue
Rating: 3 out of 5
Gourd with straw, the gourd is very pretty but the lid doesn't seem to be of great quality, to be seen with time. They say there's an air hole right next to the straw, so if the child leans over a little to drink, it spills. Then they say 480 ml, but you put in 400/430, no more. I warned them, but they didn't make up for it.
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Response from Petit-Fernand
Hello, Concerning the capacity, it was indeed an error on our part. Thanks to your vigilance, our marketing department has taken care of modifying the bottle's product sheet. Have a nice day, Elise, C-MonEtiquette
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Lc
Rating: 3 out of 5
Disappointed, the label plates came off as soon as I received them.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Camille Abraham
Rating: 2 out of 5
Delivery incomplete ... I'm missing the main name tags and foot tags.
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Response from Petit-Fernand
Hello Camille, We are very sorry to read your message and apologize for any inconvenience. Our Customer Service department has just contacted you by e-mail to help you find a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Tiphanie Hoff
Rating: 2 out of 5
I chose a gourd color that was not available. Changed the color and nothing. I had to call again because I wasn't receiving anything. I ordered several times from c mon étiquette and these last orders were rather tedious, much to my regret!
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Response from Petit-Fernand
Hello, We are very sorry that your order was out of stock. We did our best to ship your order as quickly as possible and hope that it met your expectations upon receipt. Have a nice day, Camille C-MonEtiquette
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Witter Magalie
Rating: 2 out of 5
Extremely disappointed by the gourds, we used the gourd once, I washed it by hand and the name is already gone.
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Caroline Guez
Rating: 2 out of 5
Labels not of good quality
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of our labels does not meet your expectations. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Manon
Rating: 2 out of 5
For the lunch box, the personalization is in fact a glued label. We'll have to see if it holds up over time with repeated washing. As for the water bottles, some of the patterns are already starting to wear off.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Nm
Rating: 1 out of 5
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Rébecca B.
Rating: 1 out of 5
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
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Emmanuelle
Rating: 1 out of 5
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bartolucci L.
Rating: 1 out of 5
I never got it and don't know how to track the order. Money spent for nothing
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Response from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
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Amelia Ovcinicov
Rating: 3 out of 5
The labels are pretty but too expensive
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. Have a nice day, Elise, C-MonEtiquette
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Ocy The
Rating: 2 out of 5
Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, without the small hole in the cap, your child would not be able to suck to drink. I've just contacted you for more information on this subject. Have a nice day, Elise, C-MonEtiquette
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Irene Calabuig
Rating: 1 out of 5
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
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Response from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
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Vanessa Mariño
Rating: 2 out of 5
I never received the order
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Response from Petit-Fernand
Good morning, We are sorry to read your message. Our customer service team has contacted you by email to help you with this situation. ?? Hello, Camille Petit-Fernand
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Lucie A .
Rating: 1 out of 5
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Scalisi C
Rating: 3 out of 5
the labels are of good quality but the prices have become too expensive.too bad
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. You can also subscribe to our newsletter to make sure you don't miss out. Have a nice day, Elise, C-MonEtiquette
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Mme Jessica Loy
Rating: 1 out of 5
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
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Marzena L.
Rating: 3 out of 5
The stickers are great, but they couldn't send me a rubber seal for the bottle. The bottle is therefore unusable!!! Too bad!
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Response from Petit-Fernand
Hello, unfortunately I can't find any contact from you, neither by e-mail nor by phone. We will get in touch with you for further information. Have a nice day, Elise, EsIstMeins
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