Customer reviews of Petit-Fernand

Hello, Having ordered several times, I have always been delighted with the adhesive textile labels you offer. I'm very disappointed with the latest ones I've received. For one of the two models, nothing to complain about. However, on the other, the labels don't stick to the garment and if by chance they manage to hold on after a day, they all come off when you put them in the washing machine... Is this a production problem?

I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.

I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.

As for the gourd, I'm very disappointed... I received it yesterday. I washed it by hand for the first time this morning. And I've already noticed dents at the base of the gourd... even though I didn't "mistreat" it. Knowing that these are water bottles designed for children, I wonder how long the color will hold up... if after only 2 minutes of use (washed in a stainless steel sink with a brush) it's already showing signs of knocks...

I'm disappointed. I found several labels in the washing machine. I thought they were washable. For your information, I wash my clothes at 40 degrees

Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca

Unfortunately, after a short period of use, there is a distinct taste from the silicone straw. The bottle is very high quality and our little one drinks very well from it. The imprint of the name and the design are also very appealing.

Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain

I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca

The delivery time for my order had passed. We thought the shipment had been lost. As I absolutely needed the labels, I placed a second order. The first arrived 3 days later. I therefore find the delivery times too long and poorly respected. The product, on the other hand, is beyond reproach.

The flasks very nice and comfortable however the color I had indicated for the name was wrong, otherwise all good!

Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.

I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.

I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.

I never received the parcel and C-MonEtiquette did nothing to make things happen.

I have not yet received my order. It has not been delivered

I am very satisfied with the labels. However, when I placed my order, the site wouldn't load and I had to refresh the page. Thinking that the payment wouldn't be taken into account because my bank hadn't asked me for authorization to validate the transaction, I repeated the order later. The order appeared in my "C-monetiquette" account, but I received two order acknowledgements by e-mail. In fact, the site validated my two orders even though I hadn't authorized payment via my bank application. I ended up with twice the number of labels I had originally ordered, and it's impossible to cancel an order on this site. The products are fine, but the site needs to be updated regarding payment.

Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!

Order not received

Product. Non-compatible self-adhesive label is nothing more or less than paper that sticks like a stamp.

Very disappointed with the result, I absolutely did not expect self-adhesive plastic labels!

Delivery by chronopost more than a week !

After repeating my order for the second time, I still have not received it.

I placed an order that although my account was charged I never received it. When I go to my profile to check its status it no longer exists and can no longer be searched by order number. Total scam.

Unfortunately, you've changed the quality of your water bottles. By sticking labels on them that peel off easily

After 1 month of waiting, my order has still not arrived.

I never received my order and theres no tracking to be able to follow up.

I was generally happy with the lunch box I ordered in August 2023. Unfortunately, this year in April, the motif with the name on it came off. I accepted this because the lunch box had already been used frequently and washed in the dishwasher. Now, after about 9 months, one of the fasteners on the side has broken off when closing it at nursery. After contacting customer service, I can order a new one for 2.50 + delivery costs of 3.50 0 stars for the durability of the product at this price! The 2 stars are only there because the product was as pictured and I like the function with the ice pack.

Arrived package with two water bottles without straws, impossible to contact them

I have not received my parcel

I still haven't received my order. It has been more than 10 days.

I don't know, I haven't received anything yet...

Ordered more than 10 days ago and still haven't received it.

I haven't received anything yet. It's been more than 2 weeks since I ordered them.

What a disappointment, the motifs chosen are outside the print area of the label. So all that's left is the first name

The personalized water bottle we bought for our son doesn't flow properly, and there's a small leak, which is a real shame considering the price!

Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site

Fast service, but two books of labels delivered in a simple envelope instead of a cardboard envelope, labels that have greatly lost in quality....

Great for kids! It's great for kids' stuff, and doesn't lose them any more.

Misleading Advertising....