The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The product WONDERFUL, the delivery service ... I was surprised to find the stickers in the mailbox without an envelope, no wrapping, they were just as they were. It is the 1st time this has happened to me
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Response from Petit-Fernand
Hi Michelle, Thank you for writing to us. We are sorry to hear that Correos delivered your order without the envelope, it has never happened to us before. However we are delighted that our products are to your liking. Thank you for your loyalty ! Good morning, Camille Petit-Fernand
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audguil
Rating: 3 out of 5
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
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Response from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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marine Anne
Rating: 1 out of 5
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
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Response from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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PURICELLI M.
Rating: 1 out of 5
Sticky labels never received!
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Response from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding :) Chiara Petit-Fernand
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Tonia ROMANI
Rating: 2 out of 5
The labels don't last more than 3 or 4 washes at 30 degrees and they were put on high steam with the iron...very disappointed?
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Response from Petit-Fernand
Hello Tonia, We're sorry to hear that you're experiencing difficulties with your labels. We've just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 1 out of 5
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
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Response from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Romane Morillon
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
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Maria
Rating: 2 out of 5
Unfortunately the stickers didn't arrive in the specified time. A full refund was given. Have used previously and always been good so guess this time they just got lost.
Response from Petit-Fernand
Dear Maria, Thank you for your message. We are really sorry for this inconvenience. all our apologies, and thank you for your trust. Have a lovely day, Chiara Petit-Fernand
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Emilie
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
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Sabrina V.
Rating: 2 out of 5
We had to wait a very long time for our name tags and then they came with the wrong name. The correct product arrived relatively quickly. But I personally wouldn't order again. But the quality of the goods is quite good.
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Response from Petit-Fernand
Hello, We are very sorry that you have had such an experience with EsIstMeins. ?? However, we are pleased that you like your labels. ?? Have a nice day, Elise, EsIstMeins
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Claire MAROTIN
Rating: 2 out of 5
Several orders already placed with no particular problems, but on the last order the prints were not of very good quality and the iron-on label paper was missing.... Too bad
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Response from Petit-Fernand
Hello Claire, Thank you very much for your feedback. We have just contacted you to get more details about this problem. We look forward to hearing from you ? Have a nice day, Elise, C-MonEtiquette
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Client08
Rating: 1 out of 5
Nil Nil Site bugs Labels that don't peel off properly
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Response from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
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Noelia Paredes Anllo
Rating: 1 out of 5
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
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Response from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
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Cindy Goffaux
Rating: 1 out of 5
Hello, We still haven't received our items and no feedback from customer service!!!!
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Diana Ponce
Rating: 2 out of 5
It took much longer than expected
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Response from Petit-Fernand
Hi Diana, We sincerely regret this delay in delivery by Correos. However, we hope that as far as our products are concerned, everything is to your liking. Do not hesitate to share your opinion about your labels :) Good day, Camille Petit-Fernand
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Giulia Z.
Rating: 3 out of 5
My first order was lost, so I waited more than 10 days unnecessarily, then customer service immediately replied that they would send me a new order, which arrived after 9 days. Great and professional customer service, but shipping to improve.
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Response from Petit-Fernand
Dear Giulia, Thank you for sharing your opinon and for positively rating our customer service ?? Good day, Chiara Petit-Fernand
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Mimi Mh
Rating: 1 out of 5
Order never received! ??????
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
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Ursula
Rating: 2 out of 5
My shipment has not arrived. The money will be refunded but I still lost time and didn't get what I needed.
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Response from Petit-Fernand
Hello Ursula, Thank you for your review. We are sorry that you had a bad experience. However, we hope to see you again soon. Have a nice day, ? Elise, EsIstMeins
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Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
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Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
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Julie
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Florien
Rating: 1 out of 5
I did not receive the product...
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Flaviana
Rating: 3 out of 5
I had purchased clothing labels a few years ago for my first child. To date, unfortunately, I cannot be as satisfied as I was then. I made a purchase for my second child and many of the labels remain in the washing machine, peeling off from the clothes.
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Response from Petit-Fernand
Good morning Flaviana, Thank you for your comment. One of our operators will contact you in the day to help you :) I wish you a good day, Chiara Petit-Fernand
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Elodie LOISELEE
Rating: 1 out of 5
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
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Response from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
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Michelle T.
Rating: 1 out of 5
Didn't arrive. Ordered on the 12th and nothing.
Response from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Jochen B.
Rating: 2 out of 5
As the goods come from France, the delivery time is far too long. Labels are easy to work with.
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Response from Petit-Fernand
Hello Jochen, We are sorry that the delivery took longer than expected. However, we are pleased that you like the labels. ? Have a nice day, Elise, EsIstMeins
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RB
Rating: 2 out of 5
I received the incorrect order. I contacted customer service and they said they would send out my correct order and I would it in receive 7-10 days. 14 days later I still haven't received it!
Response from Petit-Fernand
Hello, Thank you for your message. A member of our team will contact you to help. Have a lovely day, Chiara Petit-Fernand
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S. W.
Rating: 1 out of 5
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
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Response from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
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Sonia
Rating: 3 out of 5
Received quickly. A little disappointed with the quality, as it comes off easily on some garments. What a shame!
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Response from Petit-Fernand
Hello Sonia, Thank you very much for your phone call. I can confirm that this is indeed a quality anomaly, and that's why we're sending the order back to you. Please keep us informed about the second shipment. See you soon! Sandra C-MonEtiquette
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Alexandra Mariage
Rating: 3 out of 5
I've ordered children's bottles before, and the drawings were printed on the bottle, but now they're glued on. Very disappointed. I have increased my rating because the customer service is really top notch and that's worth mentioning! Thank you
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Response from Petit-Fernand
Hello Alexandra, It was a pleasure to talk to you over the phone. Your feedback as a childminder is very valuable in helping us improve our products and services. See you soon, ? Sandra C-MonEtiquette
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Marie Anquetil
Rating: 3 out of 5
Good-quality labels, but I find that the sizes don't fit - too big to stick on most clothing labels.
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Response from Petit-Fernand
Hello Marie, We've just contacted you by email to find out a little more, and understand what size it is and for what type of garment. Have a nice day, ? Sandra C-MonEtiquette
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Laura García romo
Rating: 2 out of 5
I have not yet received the order that was sent to me due to an error in the order form.
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Response from Petit-Fernand
Hi Laura, In relation to our phone call, we agreed that you let us know so we can help you. Greetings, and thank you very much for your confidence Laura. Sandra from Petit-Fernand
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Salvò S.
Rating: 2 out of 5
My labels have not yet arrived more than 15 days later almost 20 I still have not received the labels good day
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Response from Petit-Fernand
Good morning Samanta, One of our operators has corrected your shipping address and sent the labels back to you! Good day, Chiara Petit-Fernand
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Maria MeFe
Rating: 1 out of 5
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
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Response from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
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Carillo R.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
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Silvia P.
Rating: 2 out of 5
Nice contact fast delivery
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Response from Petit-Fernand
Hello Silvia, Thank you for your review. We are sorry to hear that your labels are peeling off. Of course this should not happen! We have just contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Helen
Rating: 1 out of 5
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Response from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
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Coralie badou
Rating: 1 out of 5
All labels peeled off on 1st wash!!!!
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Response from Petit-Fernand
Hello Coralie, We have just sent you an email following our telephone conversation. Thank you very much for your confidence, and see you soon. ? Sandra from C-MonEtiquette
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Sarah
Rating: 1 out of 5
Always used Petit Fernand however I've recently placed an order and on two separate occasions the order arrived with someone else's personalised stickers.
Response from Petit-Fernand
Hi Sarah, Thank you for your message, We apologise for this. Please contact our costumer service for assistance. Have a nice day, Chiara Petit-Fernand
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Aurélie Verplancke
Rating: 2 out of 5
The labels for the clothes don't fit....je suis déçu
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Response from Petit-Fernand
Dear Aurélie, I'm sorry to read your message, but unfortunately there's a quality problem with your labels. They are used to sticking and resisting for a very long time. We have just contacted you by phone and email to help you as soon as possible. We look forward to hearing from you. See you soon, Sandra from C-MonEtiquette
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