The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I usually love these clothing labels but the last book I got just doesn't stick and come off in the wash. Never had problems before but with this latest batch I am. Shame really as I do love them.
Response from Petit-Fernand
Dear Jessica, Thank you for your message. A member of our team will contact you to help you. Have a lovely day, Chiara Petit-Fernand
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Carolina Rodriguez Vera
Rating: 1 out of 5
I have not received my order 2001007077, placed on January 21 and for an amount of 12
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Response from Petit-Fernand
Good morning Carolina, We have contacted you by email and phone to help you as soon as possible. We are sorry to hear that your order has not arrived. Please do not hesitate to let us know as soon as you receive it. Greetings and thank you for your trust. ?? Sandra from Petit-Fernand
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Barbora K.
Rating: 2 out of 5
After wrong delivery the communication was great. No problem there but been waiting ages where I needed those names for my son for nursery and not been able to name them .
Response from Petit-Fernand
Dear Barbora, We are really sorry for that. A member of Petit-Fernand costumer service will contact you to help. Have a lovely day, Chiara Petit-Fernand
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salima
Rating: 3 out of 5
My first two orders were just perfect, with incredible print quality and colors. The latest one is rather disappointing. The colors are far from what I had selected and the printing of the text is not as sharp. Disappointed...
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Response from Petit-Fernand
Hello Salima? We have just contacted you following your message, in order to help you and better understand what this is all about. We look forward to hearing from you, and assure you that a solution will be proposed. Have a nice day, Sandra from C-MonEtiquette
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Cc
Rating: 3 out of 5
The design is beautiful, however it didn't come with the ironing paper as stated on the card it came with. Everything else is brilliant
Response from Petit-Fernand
Hello Claudine, Thank you for your wessage. A member of our team will contact you to help you. Have a lovely day, Chiara Petit-Fernand
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ssn
Rating: 3 out of 5
I placed an order with the same symbols, colors and font as a previous order. But the labels I received had a print color that did not match what I wanted. Everything looked drained, the orange appeared mustard brown.
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Response from Petit-Fernand
Good morning Susana, Thank you for your message. One of our operators will contact you in the day to have more information about it. Good day, Chiara Petit-Fernand
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EugT.
Rating: 3 out of 5
On the whole I am very satisfied, the only thing I find a pity is that the stickers come off after one or two washes.
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off. Of course this should not happen! We have just contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Phyutk80
Rating: 1 out of 5
My first order got lost. The tracker said delivered but I never received it so ask for the any form of record that it was delivered to right address but did not get anything. So I asked for full refund but they sent the order again which has been more than a week but has not arrived yet. Their customer service was not helpful at all, in fact they were very defensive. I have now switched to another supplier and I will never be buying from this place again.
Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry that your order was not delivered due to the mail. That is why we have resent you your order. We hope that it will arrive as soon as possible and that you will be satisfied with it. For any further information or assistance, our customer service remains available. Have a lovely day, Chiara Petit-Fernand
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Carmen
Rating: 1 out of 5
On the web it said that the order would arrive in 24/48 hours. I received it yesterday February 14, when I ordered it on January 19. They were labels for my grandmother, who, in this month of delay, has passed away. So the labels are no longer of any use to me, besides the displeasure of receiving them with her name on them, days after her death. Very bad experience. I will not repeat with you.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you by phone as soon as we read your message. We have sent you an email with the confirmation of the refund. Have a nice day, Sandra de Petit-Fernand
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Cristina Martínez Pérez
Rating: 3 out of 5
I am satisfied with the labels, but the prices seem a bit expensive to me.
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Response from Petit-Fernand
Hi Cristina, thank you for sharing your opinion. We would like to know a little more about what you think of our products, the quality and the price. We manufacture everything ourselves in Bordeaux, and we have our own team of graphic designers. We would love to talk to you on the phone. Regards, Sandra de Petit-Fernand
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Laura B.
Rating: 3 out of 5
Nice products, in my opinion the shipping however a bit expensive you should put it free for those who spend more than a tot for the rest the products are great and quality
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Response from Petit-Fernand
Good morning Laura, Thank you for your message and advice, your opinion is important. Please be happy that you are satisfied with our products. Have a good gionrnata ?? Chiara Petit-Fernand
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Sarina M.
Rating: 1 out of 5
I have still not received the labels I ordered. When I ask, I only get an answer in another language! What a pity
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Response from Petit-Fernand
Hello Sarina, We are sorry that you have not received your order. We have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
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Sarina M.
Rating: 1 out of 5
To date my order has not been received and if it is, it is only answered in another language! Never again
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Response from Petit-Fernand
Hello Sarina, It seems that you have posted your negative review twice. We are sorry that you have not received your order. We have just contacted you to find you a solution. Have a nice day, Elise, EsIstMeins
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Maialen
Rating: 2 out of 5
Well, first I placed an order and it never arrived. I had to write saying that it had not arrived. They gave me two solutions. Send it again or refund. I asked them to send it again and this time it has arrived. But I don't understand why the first one didn't arrive.
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Response from Petit-Fernand
Hi Maialen, We don't understand why it wasn't delivered either. But we resend it to you again, and we hope you are convinced of our quality, and illustrations. Have a wonderful day. Sandra from Petit-Fernand
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Chiara F.
Rating: 3 out of 5
Wash-resistant adhesive labels for clothes, good ones for shoes too but prices a bit too high
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Response from Petit-Fernand
Good morning Chiara, Thank you for your feedback, it is very important to us. We are very pleased that you tested the durability of our labels anyway. I wish you a good day ? Chiara Petit-Fernand
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Anna G.
Rating: 3 out of 5
Unfortunately I am not so satisfied, I have already had to scrape several out of my washing drum or they have come off and stuck to other items of clothing. I'm a bit disappointed
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Response from Petit-Fernand
Hello Anna, We are sorry to hear that your labels are peeling off. Of course this should not happen! We have contacted you for more information. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Canel
Rating: 3 out of 5
Delivery time not as stated.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order has taken longer than expected. Please note that we have no control over the postal service, but we hope you enjoy your order! ? Have a nice day, Elise, EsIstMeins
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Mélissa
Rating: 3 out of 5
I really like the concept. Too bad there aren't more sales of spare parts. Buying a new bottle because the cap on your old one broke is expensive.
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Response from Petit-Fernand
Hi Melissa, I've just called you and left you a voicemail. I've also sent you an e-mail and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Elisa Peigat
Rating: 1 out of 5
I thought that the clothing/shoe labels would have a fabric finish and not be laminated. I don't find that very pleasant, but on top of that, some of them have already come unstuck... I'm pretty disappointed...
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Response from Petit-Fernand
Hello Elisa, We're sorry to hear about the inconvenience with your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Rating: 1 out of 5
The order arrived very late and what I received does not correspond to what I ordered.
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Response from Petit-Fernand
Hello again Aintzane, we apologize again for this shipping error on our part. We hope that your new order will arrive as soon as possible so that you can use the labels. Good day, Sandra from Petit-Fernand
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Laura Jambrina Alonso
Rating: 2 out of 5
I only received 10 stickers. The other 20 I had ordered came in someone else's name.
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Response from Petit-Fernand
Good morning Laura, we have tried to contact you by phone to help you as soon as possible. We have sent you an email to confirm the reshipment of the order and apologize for this anomaly. Have a nice day. Sandra from Petit-Fernand
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Mrs L.
Rating: 2 out of 5
Been using petit-fernand for years and years product and delivery has always been great. Sadly this time round there was a massive delay in delivery. Hoping it won't happen again. It wasn't the delivery service that was the issue it was your company that admitted to having a problem at your end!
Response from Petit-Fernand
Hi Laura, Thank you for your message and informing us. We regret that your order was produced with delay and we are sorry for any inconvenience this delay may have caused you. Please contact our costumer service for any further information. Thank you for your trust. Have a lovely day, Chiara Petit-Fernand
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MISS S.
Rating: 2 out of 5
The order was delayed and took a long time. I know it explained once posted takes up to 10 business days to be delivered but it's the time frame from ordering to being shipped out that was the long process and I also got an email to say there was a delay as they are too busy?
Response from Petit-Fernand
Dear Sophie, Thank you for sharing your opinion. We apologise for the delay, it happens sometimes and is not predictable. We hope you were happy with the product and it's quality. Have a lovely day, Chiara, Petit-Fernand
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Émilie Romero
Rating: 1 out of 5
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
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Response from Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Paula Z
Rating: 1 out of 5
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
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Response from Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand
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Jennny
Rating: 2 out of 5
After the labels with the wrong names were delivered after almost 1.5 months, we unfortunately had to realize that they were of poor quality and that fewer were delivered than we had ordered.
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Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with us. We are also sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. We have contacted you to get pictures of the problem. Have a nice day, Elise, EsIstMeins
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Laetitia Marin
Rating: 2 out of 5
First time we've had a lot of trouble peeling the labels off the boards, some of which have even torn.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with our labels. We tried to reach you by phone. We will contact you by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Ana B.
Rating: 2 out of 5
I've buying from this brand for so many years but this last lot I bought of stickers for clothes came really disappointing, it came out of the clothes at first wash none of the clothes has stickers anymore and yes I did follow all the instructions
Response from Petit-Fernand
Hello, I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. We have contacted you to find out more. Have a nice day, Elise, Petit-Fernand
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Melanie Jacquemart
Rating: 3 out of 5
The labels are very pretty and the delivery time very fast, but the big HIC is that the labels are very, very hard to remove and stick on.
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Response from Petit-Fernand
Hello Melanie, Thank you very much for your feedback. We are very sorry to hear that you are experiencing this problem with your order. We have tried to contact you by phone, but will send you an email to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Reyes Andres Blasco
Rating: 2 out of 5
I ordered the labels a month ago today and still have not received them. On the web it said that it took 48 hours to manufacture them, after 6 days they sent me an email saying that my order had been shipped but they did not arrive. I complained and they told me that they were going to send me others but they have not arrived either. The shipments are sent by ordinary mail without any tracking. On February 12, customer service contacted me and processed the return. The labels arrived on February 16.
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Response from Petit-Fernand
Reyes, we are in contact to know when your order arrives. Let us know as soon as you have it so that we can rest assured. Have a nice day, Sandra de Petit-Fernand
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Kristin S.
Rating: 1 out of 5
You sent me someone else's labels
Response from Petit-Fernand
Hello, I am sorry to hear that you have received an order that was not yours, and thank you for informing us of this issue. We've just contacted you for more information about that. Have a nice day, Elise, Petit-Fernand
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Jean Forton
Rating: 1 out of 5
I haven't received my labels.
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Response from Petit-Fernand
Hello Sophie, We're sorry you didn't receive your order. After checking, the address you entered is incomplete. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
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Loreto
Rating: 3 out of 5
The order always takes a long time to arrive
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long and we are doing our best to improve it. We hope that our products still meet your expectations. Hello, Camille Petit-Fernand
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Debbie
Rating: 1 out of 5
You sent someone else's labels ??
Response from Petit-Fernand
Hello, We are really sorry to hear that you have received somoene else's oder. I can confirme that your order will be reshipped as soon as possible. Kind regards, Camille Petit-Fernand
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Virginie Bodenne
Rating: 1 out of 5
I can't give you my opinion because we still haven't received the labels... we had to order some urgently from another site.
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Response from Petit-Fernand
Hello Virginie, We're sorry you didn't receive your order. After checking, the address you entered appears to be incorrect. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
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jm
Rating: 1 out of 5
I ordered because it said dispatched within 48 hours. Order took more then 2 days to be dispatched and delivery time was ridiculously long. Took nearly 4 weeks to get my order!
Response from Petit-Fernand
Hello, We are very sorry that your order has taken so long to arrive. We hope that despite this delay our products meet your expectations. Kind regards, Camille Petit-Fernand
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severine helmstetter
Rating: 2 out of 5
The colors of the labels I received do not match the ones I received previously, even though I made a recommendation. So it must have been identical.
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Response from Petit-Fernand
Hello Séverine, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Good day, Elise, C-MonEtiquette
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Ana Belén Rodríguez López
Rating: 1 out of 5
My first order did not arrive and supposedly they have reshipped it to me but since January 30 I still have not received it.
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Response from Petit-Fernand
Hello Ana Belen, We are sorry that Correos did not deliver your first shipment. The second one is on its way to you and will arrive this week. We hope you like our products. Good day, Camille Petit-Fernand
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Kathi V.
Rating: 3 out of 5
Positive: Beautiful motifs, clear colors, material great, booklet of stickers terrific Negative: Cold pack difficult to remove and closure of the bread box too difficult to open for my 3-year-old child, from order confirmation only French communication
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Response from Petit-Fernand
Hello, We take note of your opinion on the ice pack. However, could you send us the e-mail you received in French so that we can forward it to the relevant department? We look forward to your reply. Have a nice day, Elise, EsIstMeins
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Eloísa Barragán Hernández
Rating: 3 out of 5
Positive the quality of the product and variety of the same. On the negative side, it has taken me more than two weeks since the order was placed.
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Response from Petit-Fernand
Good morning Eloisa, Thank you for your message, we are delighted to hear that you like our products. However, we are sorry that the post office took so long to deliver your order. Good morning, Camille Petit-Fernand
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