The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The shipment was late and I was not notified that it was at the post office for pick up.
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Response from Petit-Fernand
Hi Raquel, We sincerely regret this situation. We hope that our products are to your liking, I hope that your order will be delivered directly to your mailbox. Hello, Camille Petit-Fernand
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Happy C.
Rating: 3 out of 5
The labels they used to produce were less thin (but obviously still very thin) but more resistant to washing. There should be more and choice of classic fonts (especially in bold, for more readability) and designs.
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Response from Petit-Fernand
Good morning, Thank you for your message. I'm very sorry to hear that. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
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Álvaro López León
Rating: 3 out of 5
The product has not arrived. Edit: very quickly they have contacted me to find a solution.
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Response from Petit-Fernand
Good morning Alvaro, Thank you for your message. We have just contacted you to help you. We are sorry for this delivery anomaly with the post office. Hello, Camille Petit-Fernand
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Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
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Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
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Francesca Cristina Ureña
Rating: 1 out of 5
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
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Response from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
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Veronica Bello
Rating: 1 out of 5
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
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Response from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
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Lc
Rating: 1 out of 5
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
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Response from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
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Natalia
Rating: 3 out of 5
Excellent graphics, although there is no longer the Moon design that we really liked, only thing I noticed that the stickers come off a bit compared to before!
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Response from Petit-Fernand
Good morning Natalia, Thank you for your message. We are glad that you like the graphics very much. I am very sorry to hear about the resistance of the labels. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
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Steffy Centonze Da Silva
Rating: 1 out of 5
Never received my order!
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Response from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
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aphinant D.
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
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Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
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Bárbara
Rating: 3 out of 5
The package took longer than expected. I was worried because I entered the tracking and it said it was already delivered and it wasn't. Finally it arrived a day later when I had already written to claim. I ordered clothing labels for 3 different children who are not siblings. They sent the labels for 2 of the children together in the same booklet. The labels are very nice, though.
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Response from Petit-Fernand
Hi Barbara, Thank you for your message. We are sorry to hear that your order took so long to arrive with the post office. However, we are delighted that you like our products. Good day, Camille Petit-Fernand
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MARCELLA B.
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
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Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
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Invité
Rating: 1 out of 5
Is 2 weeks when i wait my order.You take a money but my order no is arriv......
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order by La Poste, your order was delivered to your mailbox on 27/12. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Aina P
Rating: 2 out of 5
The order arrived very late. And they mixed up the names of the orders.
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Response from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
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J. B.
Rating: 3 out of 5
Great quality, but it takes ages for the goods to arrive. I have waited up to 3 weeks.
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Response from Petit-Fernand
Hello, We are pleased that you like our products. However, we are sorry that your order arrived late. Have a nice day, Camille Esistmeins
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Serena P.
Rating: 1 out of 5
My order after more than 20 days has still not arrived
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Response from Petit-Fernand
Dear Serena, Thank you for your message, I am very sorry for this inconvenience. One of our operators has contacted you and we will resend your order at our expense! I wish you a good day :) Chiara Petit-Fernand
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Manon Spoden
Rating: 1 out of 5
I still haven't received my order and I don't know where it is as there is no way of tracking it unfortunately.
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Response from Petit-Fernand
Hello Manon, Thank you for writing to us. We are very sorry that your order has not yet arrived by post. Our customer service team has just emailed you to help you. Have a nice day, Camille C-MonEtiquette
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Justine Mauris
Rating: 1 out of 5
I never received my ordered product
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Response from Petit-Fernand
Hello Justine, Thank you for writing to us. We are sorry that our e-mail of 21/12 concerning the return of your order by La Poste did not reach you. We have just contacted you again by e-mail to confirm your address and proceed with the return of your order. Have a nice day, Camille C-MonEtiquette
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Anselmi N.
Rating: 1 out of 5
My latest order has still not arrived, despite being placed three weeks ago
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Response from Petit-Fernand
Good morning Nicola, We are sorry to hear that you did not receive your order. ?? We have sent you an email so that we can provide you with a solution. Best wishes for the holiday season. Elise, Petit-Fernand
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Hatice Y.
Rating: 1 out of 5
I am pissed off. The labels didn't stick to the pens. I was asked to send photos and was told there was nothing more we could do. The three months are up and therefore I have no right to complain yes and why should I send photos first???? So zero understanding zero insight nothing. Best to order directly elsewhere. Hands off !!!!!!
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Response from Petit-Fernand
Hello Hatice, Please send us photos as proof of the problem so that we can better understand it. Also, from a legal point of view, unfortunately we cannot reship items more than three months after the date of the order. So understanding and insight: we refunded 15% of the amount of your order and also sent you a 20% discount code so that you could order new labels that better fit the format of your pens. Obviously this was not the response and business gesture you were expecting, but unfortunately that is all we can do. We wish you happy holidays though. Elise, ItIsMine
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PATRICIA SUASI FERNANDEZ
Rating: 1 out of 5
I have not received my order and it says I have...I find it strange because it has never happened to me. But this last order is not in my mailbox or in the concierge of my house....
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Response from Petit-Fernand
Hi Patricia, Thank you for writing to us. We have sent you an email to help you with this situation. Good morning, Camille Petit-Fernand
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Victoria SJA
Rating: 1 out of 5
I have not received my order and with all the time that has passed, I don't think it will arrive anymore.
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Response from Petit-Fernand
Hi Victoria, Thank you for writing to us. We are sorry for this situation. The second shipment we have sent you is on its way. It won't take long to reach you. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Have not received my order.
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Response from Petit-Fernand
Hello, we are sorry that this new shipment has not reached you either. However, it was sent from our side. We have sent you an e-mail to offer you a solution. Have a nice day, Elise, EsIstMeins
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Raquel Salas Campos
Rating: 3 out of 5
It takes too long, otherwise the labels are fine.
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are sorry for this delay in delivery by Correos. However, we are delighted to read that you like our products. Good day, Camille Petit-Fernand
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Angélique Leton
Rating: 1 out of 5
I never received anything even though I ordered on December 8th. I'm waiting for my refund... the other times it was very good.
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Response from Petit-Fernand
Hello Angélique, We are sorry about this delivery anomaly. We have confirmed by email the refund of your order. Have a nice day, Camille C-MonEtiquette
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Aicha
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our Customer Service has just sent you an e-mail to help you. We are very sorry about this anomaly. Have a nice day, Camille C-MonEtiquette
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Marianne
Rating: 3 out of 5
Very disappointed to see that my entire order of labels was put in the same booklet even though there were 2 different names, making it impossible to offer them.
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Response from Petit-Fernand
Hello Marianne, Thank you for writing to us. We are sorry that your order did not bring you complete satisfaction. In fact, we only send our labels in different booklets for our Packs. Labels ordered independently are sent in the same booklet. Have a nice day, Camille C-MonEtiquette
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V W
Rating: 1 out of 5
Order still not received despite 8 working days :(
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Response from Petit-Fernand
Hello Virginie, Thank you for your message. Our customer service department has contacted you by e-mail to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Zoe
Rating: 3 out of 5
The gourds are very pretty. However, they're fragile and there's already some color coming off one bottle. And one of the three bottles we received already had some color missing at the bottom. I was a little disappointed with my purchase, as the bottles are rather expensive.
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Response from Petit-Fernand
Hi Zoe, Thank you for your comment. We're sorry to hear about the color problem with your water bottles. We've just emailed you to find a solution. Have a nice day, Camille C-MonEtiquette
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Belén
Rating: 1 out of 5
Absolutely inadvisable experience, I placed my order on November 17 and as of today December 23 I still have not received it. I have to say that the customer service has been excellent and fast, they have tried to rectify the incident, without success, and so it seems to me that choosing to order the textile labels on this website is not the best option.
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Response from Petit-Fernand
Hello Belen, Thank you for your message. You can contact our customer service if you still haven't received the second shipment we sent you. Good day, Camille Petit-Fernand
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client(e)
Rating: 3 out of 5
The service is fast and efficient, the labels are really nice to stick on, but in 3 washes 3/4 of the iron-on labels ended up in the machine's drum, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your message. We're sorry to hear that your iron-on labels are coming off. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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vaneadehotmail.com
Rating: 1 out of 5
I placed an order for labels a month ago and it did not arrive. I claimed the order and they very kindly processed another order at no cost. But the second order has not arrived yet either. When I complained they said it was a problem with the post office. I find it shameful to have to wait more than a month for some simple labels. Next time I will buy from another brand.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We sincerely regret this situation. Please do not hesitate to contact us by email if you still haven't received your order so that we can help you. Hello, Camille Petit-Fernand
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ribeaucourt sebastien
Rating: 3 out of 5
Hello, I'm happy with the shoe labels, but for clothes I find that after a few washes, they come off. Too bad
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Response from Petit-Fernand
Hello, Thank you for your message. Your labels should not come off after washing. In order for us to help you, please send us an email at [email protected] with your order number. Have a nice day, Camille C-MonEtiquette
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Costanza
Rating: 3 out of 5
Unfortunately this time did not go very well, the delivery was very late and the caps on the water bottles are defective because they do not close well. It's a real shame because the water bottles are very nice but with the cap open they are not functional
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Response from Petit-Fernand
Good morning Costanza, Thank you for your comment your feedback helps us to improve our service and products. We are sorry about this. Our team had sent you back the water bottle cap as a solution to this quality anomaly. We thank you for your trust and wish you a good day! Chiara Petit-Fernand
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Maryse
Rating: 1 out of 5
Never received anything!!!!!
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Response from Petit-Fernand
Hello Maryse, We are very sorry about this delivery anomaly. In order to help you, please send us your order number to [email protected] Nice day, Camille C-MonEtiquette
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Marie
Rating: 1 out of 5
Delivery times are really too long. Order placed on 27/11, received on 18/12... that's not right!
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Response from Petit-Fernand
Hello Marie, We are very sorry that your delivery by La Poste arrived so late. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jessi
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
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Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
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Elisenda Domenech
Rating: 1 out of 5
The shipment took a long time to arrive, I think more than a week late. The envelope arrived opened and wrinkled. The clothing labels do not stick well and in one wash I already jumped several. The truth is that everything in general is a disaster.
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Response from Petit-Fernand
Hi, Thank you for letting us know. We have just sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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Sandra
Rating: 3 out of 5
The labels themselves are very high quality and beautiful. I have deducted two stars because I would like smaller labels for items, for example, and the delivery time was very long.
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Response from Petit-Fernand
Hello Sandra, We already offer mini labels. However, we are sorry that the delivery time took longer than expected, but we have no control over the postal service. It's good that you like our labels. Have a wonderful holiday season, ?????? Elise, EsIstMeins
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