Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The order was easy to place, but complicated to send and receive. The delivery times quoted are not always correct.
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Response from Petit-Fernand
Hello Julien, Thank you for your feedback. We are sorry to hear that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Topputo K.
Rating: 1 out of 5
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
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Response from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
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Va-Uk
Rating: 2 out of 5
Great products, but weeks for them to arrive. I since ordered two more sets and have been waiting over a month.
Response from Petit-Fernand
Hi, We are really sorry that your order took a while to arrive. Our customer service is always available to help you. Kind regards, Chiara Petit-Fernand
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Donia Ben Sliman
Rating: 2 out of 5
Hello, the labels are very nice but it's a shame you didn't put them in a waterproof envelope... the envelope got soaked. The stickers don't stick very well any more and the labels for ironing on clothes, in my opinion, won't be as effective any more. Best regards. Donia Ben Sliman
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Response from Petit-Fernand
Hello Donia, Thank you very much for your feedback. We have tried to contact you by phone and have also sent you an e-mail so that we can suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Kiki
Rating: 3 out of 5
I'm a bit disappointed because the self-adhesive labels don't always stick well and I had to use several for one garment.
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Response from Petit-Fernand
Hello Hakila, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you so that we can offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Clémence Thomas Alliez
Rating: 1 out of 5
The gourd is leaking and you haven't responded to my request for a return and refund.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Patrick Gourdon
Rating: 3 out of 5
The site asks for a delivery address that you fill in, and finally sends the parcel to another location far, far away from the one you want, and a day later than promised. Tip: don't pay extra for delivery.
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Response from Petit-Fernand
Hello, We are very sorry that you have experienced difficulties with the delivery of your order. Unfortunately, we have no influence over the postal service and carriers. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Tiphanie Peyssonnerie
Rating: 1 out of 5
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
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Response from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
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Laura P.
Rating: 1 out of 5
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Response from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
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Mélanie Martin
Rating: 3 out of 5
Labels are difficult to separate from self-adhesive inserts
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Response from Petit-Fernand
Hi Melanie, Thank you very much for your feedback. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarah Descamps
Rating: 3 out of 5
Nice, intuitive website. Fast shipping, but ecologically very shocking. I ordered 4 boxes of snacks, which were shipped in 2 cartons with tape firmly attached, even though all 4 boxes fit easily into a single carton. A waste of cardboard, Scotch tape and space in transit. It's worth noting, however, that the products are protected by cardboard rather than plastic bubble-wrap.
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Response from Petit-Fernand
Hello Sarah, Thank you very much for your feedback. We'll make a note of it and pass it on. Have a nice day, Elise, C-MonEtiquette
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Isabelle
Rating: 3 out of 5
So. Glad to have received the booklets of labels, except that I had to dismantle the two booklets ordered because the names of the children were mixed up, fortunately my husband saw it, not too cool ???
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. However, you can indicate when you order that you would like separate notebooks. You can also call us next time to make sure this is taken into account when assembling the booklets. Have a nice day, Elise, C-MonEtiquette
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Pammam
Rating: 3 out of 5
I've been ordering all these labels for years, and the girls are delighted to be able to choose everything, from the color to the decoration.
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Response from Petit-Fernand
Hello Pascale, Thank you for your feedback. Unfortunately, after checking, we can confirm that you ordered self-adhesive labels for objects and not for clothing. Have a nice day, Elise, C-MonEtiquette
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Elodie Gobert
Rating: 1 out of 5
Didn't receive the labeled package
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Response from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mélissa Paternostre
Rating: 2 out of 5
Hello, Regarding the site and payments nothing to report ...? Delivery ok !on time and the delays are very short ?? On the other hand, I've been ordering from you for 3-4 years now +~ and unfortunately I find that the quality of the labels has gone downhill! Already not too much renewal in colors, design And especially what disappointed me, is the quality of printing and textile labels placed on coats end up on the backs of my children! Before, I never had to worry about the labels sticking too much? That's all in good spirit, because I really like your site and would recommend it. Best regards
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Response from Petit-Fernand
Hello Mélissa, Thank you very much for your very constructive feedback. We have just contacted you by phone and e-mail to discuss the details with you. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Monia
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
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Hubert Huleux
Rating: 3 out of 5
Very small bag a little disappointed
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Response from Petit-Fernand
Hello Élodie, Thank you very much for your feedback. However, all the dimensions of the bag you ordered can be found in the product description on our website. Have a nice day, Elise, C-MonEtiquette
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Michelle Harrison
Rating: 2 out of 5
The product WONDERFUL, the delivery service ... I was surprised to find the stickers in the mailbox without an envelope, no wrapping, they were just as they were. It is the 1st time this has happened to me
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Response from Petit-Fernand
Hi Michelle, Thank you for writing to us. We are sorry to hear that Correos delivered your order without the envelope, it has never happened to us before. However we are delighted that our products are to your liking. Thank you for your loyalty ! Good morning, Camille Petit-Fernand
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Audguil
Rating: 3 out of 5
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
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Response from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Marine Anne
Rating: 1 out of 5
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
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Response from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Puricelli M.
Rating: 1 out of 5
Sticky labels never received!
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Response from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding :) Chiara Petit-Fernand
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Tonia Romani
Rating: 2 out of 5
The labels don't last more than 3 or 4 washes at 30 degrees and they were put on high steam with the iron...very disappointed?
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Response from Petit-Fernand
Hello Tonia, We're sorry to hear that you're experiencing difficulties with your labels. We've just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Cliente
Rating: 1 out of 5
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
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Response from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Romane Morillon
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
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Maria
Rating: 2 out of 5
Unfortunately the stickers didn't arrive in the specified time. A full refund was given. Have used previously and always been good so guess this time they just got lost.
Response from Petit-Fernand
Dear Maria, Thank you for your message. We are really sorry for this inconvenience. all our apologies, and thank you for your trust. Have a lovely day, Chiara Petit-Fernand
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Emilie
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
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Sabrina V.
Rating: 2 out of 5
We had to wait a very long time for our name tags and then they came with the wrong name. The correct product arrived relatively quickly. But I personally wouldn't order again. But the quality of the goods is quite good.
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Response from Petit-Fernand
Hello, We are very sorry that you have had such an experience with EsIstMeins. ?? However, we are pleased that you like your labels. ?? Have a nice day, Elise, EsIstMeins
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Claire Marotin
Rating: 2 out of 5
Several orders already placed with no particular problems, but on the last order the prints were not of very good quality and the iron-on label paper was missing.... Too bad
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Response from Petit-Fernand
Hello Claire, Thank you very much for your feedback. We have just contacted you to get more details about this problem. We look forward to hearing from you ? Have a nice day, Elise, C-MonEtiquette
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Client08
Rating: 1 out of 5
Nil Nil Site bugs Labels that don't peel off properly
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Response from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
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Noelia Paredes Anllo
Rating: 1 out of 5
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
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Response from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
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Cindy Goffaux
Rating: 1 out of 5
Hello, We still haven't received our items and no feedback from customer service!!!!
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Diana Ponce
Rating: 2 out of 5
It took much longer than expected
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Response from Petit-Fernand
Hi Diana, We sincerely regret this delay in delivery by Correos. However, we hope that as far as our products are concerned, everything is to your liking. Do not hesitate to share your opinion about your labels :) Good day, Camille Petit-Fernand
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Giulia Z.
Rating: 3 out of 5
My first order was lost, so I waited more than 10 days unnecessarily, then customer service immediately replied that they would send me a new order, which arrived after 9 days. Great and professional customer service, but shipping to improve.
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Response from Petit-Fernand
Dear Giulia, Thank you for sharing your opinon and for positively rating our customer service ?? Good day, Chiara Petit-Fernand
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Mimi Mh
Rating: 1 out of 5
Order never received! ??????
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
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Ursula
Rating: 2 out of 5
My shipment has not arrived. The money will be refunded but I still lost time and didn't get what I needed.
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Response from Petit-Fernand
Hello Ursula, Thank you for your review. We are sorry that you had a bad experience. However, we hope to see you again soon. Have a nice day, ? Elise, EsIstMeins
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Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
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Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
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Julie
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Florien
Rating: 1 out of 5
I did not receive the product...
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Flaviana
Rating: 3 out of 5
I had purchased clothing labels a few years ago for my first child. To date, unfortunately, I cannot be as satisfied as I was then. I made a purchase for my second child and many of the labels remain in the washing machine, peeling off from the clothes.
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Response from Petit-Fernand
Good morning Flaviana, Thank you for your comment. One of our operators will contact you in the day to help you :) I wish you a good day, Chiara Petit-Fernand
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