Customer reviews of Petit-Fernand

I have not received my order yet.

Labels never arrived

This is the second time I have ordered stickers and again they arrived quite late even though I ordered them in advance and the same thing happened to me. Bad delivery times.

The delivery time was far too long, 14 days and completely non-transparent in advance. Unfortunately, the stickers only arrived after school had started and were therefore unusable

I HAVE NOT RECEIVED THE STICKERS! They sent me an email saying they had been sent and the stickers have not arrived. I do not recommend it at all.

Never received, after 15 days I was told the package was sent to the wrong person. Asked for a refund.

The presentation is very good, but the object labels, after only a week of using them in the canteen and tupperware, have come unhooked....

On August 27th I placed an order and as of today, September 20th, I have not yet received it.

I placed an order and the package never arrived, I am disappointed?

I didn't receive my order and when they sent it back, they sent back one part and not the other... frankly, absolutely unprofessional.

The order was supposed to arrive on the 11th and it arrived on the 18th, I am not happy with the delay.

My order has not arrived yet!

Usually very happy with the labels, here I'm disappointed with the sticky labels for clothes. They don't stick to textiles at all compared to the old ones. On the other hand, the labels for objects are great.

The labels are very nice and of very good quality but they do not meet the delivery times. They only meet them if you pay the express service of almost 10 euros and even then you write to them and they do not solve your problem. I placed the order on August 31 and to date I have not received anything.

Label didn't even make it through one wash and already peeling off clothing label.

I placed my ordered a month ago and still have not received it. I have contacted Petit-Fernand numerous times since my order was due and despite calls and emails, no one has bothered to get back to me. I am still waiting for either a call back or email or my order! My order wasn't cancelled and the money has been taken out of my account. There needs to be better customer service in place so if there is a long delay in the customer receiving their order we are fully aware.

I ordered 2 lots of stickers and waited the 2 weeks as stated to receive them but nothing arrived even thought it stated as delivered on the tracking information.

Never received order or replies from feedback

Satisfied with the, but very disappointed with your after sales service. I have a problem with the late delivery. I ordered the labels on Wednesday 6/09, paying an extra charge (9.95 in total) for delivery in 24 hours. I received the labels on Tuesday 12/09. I sent you an email on Monday 11/09 about this and to date (Tuesday 19/09) I haven't seen any returns... an error in delivery, that can happen. But not replying to my email and not taking the necessary steps to rectify the situation is negligence.

Very long delivery time, poor quality. Does not stick to the triangular colored pencils. Also detach quickly from the edge of other pens. Shoe stickers do not hold well or for long. Very disappointing.

I haven't received my order! I have contacted you twice already and not had a response!

*Yes you since contacted me and now telling me I need to wait until the 25th there are still people writing on your Facebook Page this morning about orders not being received from ordering on the 2nd September. You are also still deleting peoples comments thank god I have my money back from Paypal it's the first and last time that I will ever be ordering from you. I receive things quicker from China its a joke* Never arrived and according to my tracking on my account it says delivered not sure how you would know that though when it isn't a tracked service contacted you with no reply thank god I paid on credit card as just got my money back really should avoid Facebook reviews are not good either and you have removed a lot of people's comments funny that!!!!!

I have been buying from Petit-Fernanda for eight years now but unfortunately I find that the quality is not what it used to be. The thermoadhesive labels come off easily and so do the object labels.

Quite terrible, as the stickers did not arrive in full.

The status of the item was not up to date, it was still in "shipped" while I received the order. When we want to order it doesn't have many options and between sticky labels and for object it doesn't have the same models and we can't remove later the sticky labels.

Product never arrived. Automated email on contacting saying if parcel not arrived chase the post office, however the confirmation email for order said the parcel was not tracked so Post Office cant do anything. Waiting for time lapse for dispute to be raised with bank.

I order regularly from this site and was very disappointed with my last order! - self-adhesive labels for clothes: in the end, they can't be stuck directly onto the fabric, but only onto a label, for example - "left-right" shoe labels ... I ordered 30, but ended up with 30 units and not 30 lots, given what I received ... and this wasn't explained when I added them to my basket and in the description, it says "sold in LOTS of 5", and they also sell simple shoe labels - I paid 2 extra for a tracked letter, which wasn't tracked because even today it's noted that my parcel will be picked up by the carrier even though I received it. But they reimbursed me for this.

I entered the code for free shipping, but still paid the shipping cost. I wrote email, no response. Too bad I don't think I will buy again.The labels are nice and stick well.

Thanks to writing a bad review they replied 5 days later to my emails that I had not received stickers since August 31 Solved they will send them again.

Hello, I'm used to very fast delivery, I'm disappointed it took a bit long, but the quality of the product is always top notch! Sincerely

Hello, I placed my order 3 weeks ago and it has never arrived.

Fast delivery. Well made website. But the sticky labels for clothes do not hold after the first wash. I'm over the quality

I have purchased several years and the stickers have always been great. This time I placed the order on September 2, and I still haven't received it, I haven't gotten a satisfactory response either, the 3-10 business day delivery deadline has been exceeded. And I have had to mark the school supplies differently because I still don't know anything about my order.

I have been ordering twice now and even though I asked for the order tracked, the ORDER DOES NOT REACH ME........... Too bad because the labels are cute, but I see myself forced to stop ordering from this site!!!

The labels are nice, but the invitation cards are very average. They are small, the cardboard is thin and the so-called envelopes are to be constructed and cannot be used for mailing. Very disappointing item?

We paid an additional fee to receive the package on time and we washed it later.

I did not receive the product

Ordered on September 3 and still not received on 18 !!!!!!

I paid for expedited shipping but the package arrived late. The labels are worth less than their price

I never received the package or even a tracking number.