The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
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Elodie Chr
Rating: 1 out of 5
I am very disappointed because I had ordered the labels and I had paid the most expensive delivery to be delivered before the start of the school year. I placed my order on Thursday afternoon and asked for delivery in 24 hours. Chronopost delivered at 10 and normally I should have received it on Saturday, but I finally received it on Monday.
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Response from Petit-Fernand
Hello Elodie, We have just contacted you in order to provide you with a concrete solution to this incident. We hope you enjoy your order! Have a nice day, Ophélie C-MonEtiquette
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Laurens Marie
Rating: 1 out of 5
I ordered with fast delivery and paid 9 euros on September 1st, today is the 13th and I still haven't received my order. I'm still waiting. Fortunately, after complaining, I was told that the 9 euros would be reimbursed, but I'd still like to receive my order as soon as possible.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you're experiencing a problem with your Chronopost delivery. We have sent you an e-mail so that we can work together to find a solution. Have a nice day, Ophélie
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Alyson Distree
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Y M.
Rating: 2 out of 5
Pretty but not durable
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Response from Petit-Fernand
We are very sorry to hear that some labels started to peel off. This should absolutely not happen. We would like to get in contact with you over the email to find out more details and to offer you a solution. Kind regards, Ana
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Invité
Rating: 1 out of 5
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
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Response from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
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Rita
Rating: 1 out of 5
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
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Stefania
Rating: 1 out of 5
The order has not arrived despite showing as delivered
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
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Neha S.
Rating: 1 out of 5
Order never arrived, so cannot really feedback on item.
Response from Petit-Fernand
Hello Neha, We are sorry to hear there were some issues with the postal services, meaning you never received your order! We have contacted you by email to arrange a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Lula32
Rating: 3 out of 5
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Response from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
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Aimee
Rating: 1 out of 5
Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!
Response from Petit-Fernand
Hello Aimee, you indeed need to allow for a 3 to 10 working days delivery. We are sorry to hear your order hasn't reached you yet. I do not have your full details on this review to contact you directly so please, do not hesitate to contact us by phone or on our contact form and we will be happy to assist further. Jessica, Petit-Fernand
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Anne D.
Rating: 1 out of 5
It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!
Response from Petit-Fernand
Hello Anne, There have been some issues with the postal services which are beyond our control and we do apologise for any delays incurred. Jessica, Petit-Fernand
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Nina G.
Rating: 3 out of 5
The stickers are cute, but the delivery took far too long.
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Response from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
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Gabi S.
Rating: 3 out of 5
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
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Response from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
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Karina
Rating: 3 out of 5
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
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Response from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
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Catalina C.
Rating: 1 out of 5
Order was not delivered
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Response from Petit-Fernand
Hello Catalina. We regret that you have not received your order. According to the tracking number, it was delivered on August 24th. We will contact you to verify your address. LG, Ana
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Peter L.
Rating: 1 out of 5
I ordered on 27 August and today 12 August, still no labels. I have emailed at least 5 times but get no reply. I would like a refund. Very unhappy customer order 4001620396
Response from Petit-Fernand
Hello Peter, Apologies for the delay in replying to your emails and that your order hasn't reached you yet. We have replied to your email offering solutions, including refund. Jessica, Petit-Fernand.
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Lydia T.
Rating: 1 out of 5
First time using these labels after previously having used iron on labels from the local uniform shop and other websites. About 75% peeled off after the first wash. I followed the instructions exactly and only wash non 30°. The shoe stickers have stayed on so far, but will not bother purchasing the iron on labels again
Response from Petit-Fernand
Hello Lydia, we are terribly sorry to hear that the iron-on labels peeled off after the first wash! We do apologise that the quality of the labels wasn't satisfactory and have now contacted you by email to offer solutions. Jessica, Petit-Fernand
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Alejandra
Rating: 1 out of 5
The product never arrived, I filed a claim, they told me they were sending it but I never received anything. And as it is by regular mail I can not track the order. I am very disappointed. I demand my money back.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We have sent you an email to help you. Hello, Camille Petit-Fernand
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Laura Tibo
Rating: 1 out of 5
I pay for a fast delivery but the delivery still took 1 week to arrive. I ask for a gesture to at least recover the delivery but no possible shameful.
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Response from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Adeline Morel
Rating: 1 out of 5
I took the most expensive shipment to receive my parcel quickly. This was not the case, my delivery was late and the shipping rate was overpriced as a result.
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Response from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Liz
Rating: 1 out of 5
Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.
Response from Petit-Fernand
Hello Liz, We are sorry to hear you haven't received your order as of yet. We do apologise there is a small delay in replying to requests; I invite you to contact us by phone so we can help you as best as possible! Jessica, Petit-Fernand
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E. o
Rating: 1 out of 5
Delivery very very long, I have trouble removing the labels.
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Response from Petit-Fernand
Hello, we're sorry that delivery is taking so long, it's true that with the back-to-school period, the postal services have been a little late. The labels are made to resist wear and tear as long as possible, so it's normal that they're complicated to remove! Have a nice day? Luce C-MonEtiquette
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Jessica Manzano Calvo
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Correos will not take much longer to deliver the second shipment. We have just contacted you to give you more information. Hello, Camille Petit-Fernand
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Stephanie H.
Rating: 1 out of 5
I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.
Response from Petit-Fernand
Hello Stephanie, We are sorry that your first order didn't arrive on time. We have replied to your email on the 12th September 2023, and placed your order back into production, as requested. Hope you receive the new shipment soon! Jessica, Petit-Fernand
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Sarah J.
Rating: 1 out of 5
I didn't receive my order and I contacted you by email but didn't receive any response
Response from Petit-Fernand
Hello Sarah, Apologies for the delay in replying to your request! We have now replied offering several options. Looking forward to hearing from you! Jessica, Petit-Fernand
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Ana Leon
Rating: 1 out of 5
They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order as we have sent it to you twice. Customer service is very important to us and we try to answer as best we can. We have just contacted you to help you. Good day, Camille Petit-Fernand
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Customer
Rating: 1 out of 5
I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!
Response from Petit-Fernand
Hello Ruki, we are sorry that there were some issues with the postal services this year! Jessica, Petit-Fernand
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JKD
Rating: 1 out of 5
Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money
Response from Petit-Fernand
Hello Jazz, we are sorry that the quality of this batch wasn't up to standards. We have shipped new replacements labels to apologise for the quality of the first one. Jessica, Petit-Jessica
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Laura Bellon
Rating: 1 out of 5
Hello I never received my order. I was charged. I do not recommend this site. Big scam?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Patricia J
Rating: 3 out of 5
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
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Response from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
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RACHEL
Rating: 1 out of 5
Items come off after one wash followed instructions.
Response from Petit-Fernand
Hello Rachel, we are sorry to hear your labels came off after one wash. This is obviously not normail and I have contacted you by email to find a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
Still have not received my product
Response from Petit-Fernand
Hello Hannah, we are so sorry to hear that your second shipment hasn't reached you yet! We have contacted you by email regarding this issue. Jessica, Petit-Fernand
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Daniela Monica Fluture
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning, We are sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
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Emily L.
Rating: 3 out of 5
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Response from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
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MONICA RINCON
Rating: 1 out of 5
My order did not arrive
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
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Cristina F.
Rating: 1 out of 5
I haven't gotten them yet, I've sent emails and no response
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Response from Petit-Fernand
Dear Cristina, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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Emma
Rating: 3 out of 5
The stickers are perfect but delivery took over 2-3 weeks
Response from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand
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Fiona M.
Rating: 2 out of 5
Ordered over 3 weeks ago. Tracked and says they have been delivered but they haven't. I went by peoples recommendations and feel very disappointed
Response from Petit-Fernand
Hello Fiona, We are sorry to hear that you have not yet received your order! I believe my colleague has since assisted you with this matter and you opted for a new shipment. Jessica, Petit-Fernand
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Eleonora G.
Rating: 1 out of 5
One month for an order that has not yet arrived Inconclusive assistance
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Response from Petit-Fernand
Good morning Eleonora, we are sorry for this shipping anomaly. I assure you that we have done what in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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