Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand
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Mariafrancesca A.
Rating: 3 out of 5
Nice product but too slow shipping.
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Response from Petit-Fernand
Good morning Maria Francesca, thank you for your comment. We're sorry that the shipping time in your case was long, unfortunately we can't intervene in the postal delivery timelines. However, we are glad that you appreciated the product. We wish you a good day, Chiara Petit-Fernand
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Maria Jose Mallol Moral
Rating: 2 out of 5
Did not arrive on time
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Response from Petit-Fernand
Hi Maria Jose, we are sorry to hear that your order was delayed by the carrier. We hope that everything else is a 10, and that your little one likes our items. Have a nice day, Sandra de Petit-Fernand
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Silvana
Rating: 2 out of 5
I have ordered before with them and everything was fine, but this time I paid 9euros for express shipping and it arrived a week later and, when I wrote to them asking, they replied that shipping can take up to 7 days unless I pay the premium I paid to receive it in 48hrs maximum
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Response from Petit-Fernand
Good afternoon Silvana, we apologize for this delivery anomaly. We have sent you an email to inform you about the reimbursement of the shipping costs. We hope that despite the delay, you liked your order. Best regards :) Sandra from Petit-Fernand
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Charlie
Rating: 1 out of 5
Very bad experience: more than a week's delay in producing the labels, no warning message about the extended lead times, barely sincere apologies, no spontaneous commercial gesture. Between amateurism, flippancy and incompetence, I don't know what best qualifies them to be avoided.
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Response from Petit-Fernand
Hello, thank you for taking the time to write to us. We are sorry that your experience with us was not satisfactory. We have just contacted you by phone and email to follow up on our previous exchanges offering you a solution! Have a nice day? The C-MonEtiquette team
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Raquel Santana Estupiñan
Rating: 1 out of 5
Very unhappy. I have not received the shipment. I live in the Canary Islands, I will ask for my money back.
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of Correos. The second shipment we sent you is about to arrive. Good morning, Camille Petit-Fernand
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Antonio
Rating: 1 out of 5
Ordered the labels in late August did not arrive (school started), then after several emails I contact customer service who says we'll send them back but those haven't shown up yet either... The order is in my Wife's name.... Update 02/11 on third attempt made after call the labels arrived.
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Response from Petit-Fernand
Good morning Antonio, we are very sorry that you did not receive your order. We can offer you solutions to solve the problem, please contact us by phone or email specifying your order number and we will help you as soon as possible. Good day, Chiara Petit-Fernand
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Ramon Foix
Rating: 1 out of 5
They charge almost 10 for express delivery (24/48h). In my case I did not receive it in that time and I have not been refunded.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have contacted you to help you. Good day, Camille Petit-Fernand
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Cristina S.
Rating: 3 out of 5
Perfect labels as always, exaggeratedly long wait time. The package was initially delivered to a wrong address (not my fault), then sent back to correct address but with almost 1 month wait.
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Response from Petit-Fernand
Good morning Cristina, we thank you for your comment. We are sorry for the waiting time which is not up to us but we are heartened to know that you appreciated the quality of our products. Good day, Chiara Petit-Fernand
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Alessia M.
Rating: 3 out of 5
The company is doing well; however, the shipping service was very long about 26 days
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Response from Petit-Fernand
Good morning Alessia, thank you for your comment. We are sorry if the waiting time was more lubnghi than expected. Unfortunately, we cannot intervene in postal services. We are glad that you still appreciate our company, your opinion is important to us. Good day, Chiara Petit-Fernand
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Ana
Rating: 1 out of 5
The order did not arrive after more than 3 weeks.
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Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. I confirm that we have reimbursed you for your order. Good morning, Camille Petit-Fernand
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Ashleigh H.
Rating: 2 out of 5
Very bad labels, sticks ok on things like bottles but labels on clothes have all come off in the washing machine. Do not recommend especially for uniform. Also delivery takes about 3 weeks not the estimates 10 working days
Response from Petit-Fernand
Hello Ashleigh, we are sorry to hear the labels all came off in the washing machine! Make sure you are using uniform/clothing labels on clothing, and not object labels, as per ordered, as the glue isn't the same and won't hold as well on clothes. For any further quations, do not hesitate to contact our customer service. Jessica, Petit-Fernand.
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Mana Sánchez
Rating: 2 out of 5
The stickers were very good, they met my expectations, but the shipping service was pretty bad. I paid for fast shipping in 48 hours and the stickers arrived 8 days later (when they arrived I didn't even need them...) it's better to take the normal shipping even if they take a month to arrive.
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Response from Petit-Fernand
Good morning, We are delighted to hear that everything is to your liking. We have refunded the shipping costs because SEUR did not meet the express delivery deadlines. Good day, Camille Petit-Fernand
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María Del Mar Arribas Iglesias
Rating: 1 out of 5
The transport is terrible, you order it urgently and it arrives in 15 days. It happened to me with one order, I gave them another chance with another and with both the same thing happened to me.
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Response from Petit-Fernand
Good morning, We are sorry that SEUR has taken so long to deliver your order. I confirm that we have refunded the shipping costs. Hello, Camille Petit-Fernand
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Ana Tabares
Rating: 1 out of 5
The times I have ordered labels you do not meet the deadlines. The material is good, but you should meet your deadlines.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not meet the delivery deadlines. However, we are delighted to hear that you liked our products. Hello, Camille Petit-Fernand
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Ks
Rating: 1 out of 5
Shipping takes far too long and then without a tracking number. There are a thousand other sites that do it better. That's why I no longer order here.
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Response from Petit-Fernand
Hello, After checking, we have to realize that you did not have tracking because you opted for standard delivery without a tracking number. However, we also offer tracking as well as express delivery. Have a nice day, The EsIstMeins Team
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Catherine
Rating: 2 out of 5
After 12 days, I received someone else's order. I was told that the vouchers had been sent back, but still no news, it's been over a week. And not even a commercial gesture...
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Response from Petit-Fernand
Hello, I'm sorry you haven't received your labels yet. They're currently on their way to the post office! They should arrive very soon! Have a nice day? Luce C-MonEtiquette
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Anaïs G.
Rating: 1 out of 5
I bought iron-on labels.... and they go off as soon as I wash them for the first time (30°- spin 600). I'm very disappointed. Yet the writing and the choice of small images is really nice.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's abnormal for them to come off if they've been applied correctly. I've just e-mailed you to try to understand the situation better and help you! Have a nice day? Luce C-MonEtiquette
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Chai So
Rating: 1 out of 5
I still haven't received my labels since September 4, apparently because of the Chronopost problem, but now it's just the post office, which still hasn't delivered anything.
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Response from Petit-Fernand
Hello, I'm sorry to read that your order has suffered a delivery incident. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
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Miriam
Rating: 3 out of 5
The package did not arrive and they had to send me a second package which, although delayed, finally arrived.
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Response from Petit-Fernand
Good morning, We are sorry it took so long to deliver your package. We hope that everything is still to your liking. Hello, Camille Petit-Fernand
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Nicky
Rating: 1 out of 5
I never got my stickers
Response from Petit-Fernand
Hello Nicky, we are sorry to hear you never received your order! It was shipped at the beginning of September, with a tracking number. I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
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Pascale Delebarre
Rating: 1 out of 5
I never received my order. I had made a request for express delivery which I paid 9.5 euros for. The parcel never arrived. Customer service reimbursed me the 9.5 euros but I still haven't received my parcel. I asked my neighbors if the deliveryman had gone to the wrong letterbox but they didn't receive anything.
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Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to a delivery anomaly by Chronopost. I will contact you in the morning to help you! Have a nice day? Luce C-MonEtiquette
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Laura
Rating: 3 out of 5
The product is of good quality, but to wait 15 days and when you make the purchase it says 48 hours, it is misleading.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait 15 days to receive your order. Hello, Camille Petit-Fernand
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Brenda B.
Rating: 1 out of 5
Well the package never arrived .
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Response from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
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Fa Da
Rating: 1 out of 5
The labels came off after the first wash despite meticulously following the installation instructions.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
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Nicole
Rating: 3 out of 5
Labels are great Shipping took way too long...! Approx. 10 days for an envelope is too long
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Response from Petit-Fernand
Thank you for your purchase and your rating. The delivery time actually takes up to 10 days. As we are a French company that manufactures the products in France and ships from France, delivery may take longer than expected. However, we are very pleased that you like our products. Have a nice day, ? The EsIstMeins team
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Cliente
Rating: 1 out of 5
Order NEVER Received
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Response from Petit-Fernand
Good morning Luisa. We are sorry to read this message. Unfortunately, we cannot intervene when the mail loses orders, which is why you were promptly refunded. We are also sorry that you did not receive your order. Good day, Chiara Petit-Fernand
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Eleonora B.
Rating: 1 out of 5
Labels ordered in late August and shipped on September 2 never arrived! If the post office is not reliable, do not offer the service!
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Response from Petit-Fernand
Good morning Eleonora, we are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Simona T.
Rating: 1 out of 5
I am waiting for my order since September 2,the day e6 was shipped. Very kind,I was assured that it will be sent back to me and will arrive soon...let's hope so because I have been buying these labels for years and have always been satisfied.
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Response from Petit-Fernand
Good morning Simona, we are very sorry for the delay of your order. I will contact you later today with updates. Good day, Chiara Petit-Fernand
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Miriam
Rating: 1 out of 5
Unfortunately, I spent more than 30 but the product never arrived
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Response from Petit-Fernand
Good morning Miriam, We are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Jasmin D.
Rating: 3 out of 5
Long delivery time
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Response from Petit-Fernand
Thank you for your order and your review. Our products are actually made in France and shipped from France, so delivery may take longer than expected. However, we hope you enjoy our products. ? Have a nice day, The EsIstMeins team
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Agurtzane Rodriguez
Rating: 1 out of 5
I have been waiting for the order for a month. They only give me the tracking number, which does not clarify anything. Order paid for, and no response from them.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Rescol
Rating: 1 out of 5
The shipment took several weeks to arrive.
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Response from Petit-Fernand
Good morning, We are very sorry that it took so long for the post office to deliver your order. We hope you still like our products. Good day, Camille Petit-Fernand
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Vanessa Gómez Jimenez
Rating: 1 out of 5
I have not received the product, I have claimed it and I still have not received it.
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Response from Petit-Fernand
Good morning, The second shipment is on its way to you and will arrive this week with Correos. Good morning, Camille Petit-Fernand
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Jenia P.
Rating: 1 out of 5
The labels were delivered late. The maximum number of days (10 days) was not enough. The labels were probably also dried. The envelope with the contents was in poor condition. Unfortunately, the labels did not stick properly either. We have already had to replace many of them. I don't know what the problem is, but our labels are of very poor quality.
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Response from Petit-Fernand
Hello, thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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N.l
Rating: 3 out of 5
Delivery time very long
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry that you received your order late, but unfortunately we have no control over the postal service. ?? However, we hope you enjoy our products. Have a nice day, The EsIstMeins Team
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Invité
Rating: 3 out of 5
The labels are attractive and well-made. The clothing and shoe labels stick well. As for the clothes, I put them in the washing machine and the labels stuck well :-)
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's not normal for them to come off if they've been correctly applied. I will contact you in the morning to help you. Have a nice day? Luce C-MonEtiquette
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Karen F.
Rating: 1 out of 5
We haven't even received it yet!
Response from Petit-Fernand
Hello Karen, we are sorry to hear you haven't received your order! I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
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Jazmin Burga Recuenco
Rating: 3 out of 5
The order took much longer to arrive than I was told at the time of purchase.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has been late in delivering your order. However, we hope that everything is to your liking. Hello, Camille Petit-Fernand
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Serena M.
Rating: 1 out of 5
Not received the package and had to make the refund
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Response from Petit-Fernand
Good morning Serena, we too are sorry that you did not receive your package, unfortunately we cannot intervene on the postal services. In fact, to remedy this anomaly we have proposed several solutions, including a full refund of your order. Good day, Chiara Petit-Fernand
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