Customer reviews of Petit-Fernand

Package has not arrived

Order received quickly. The choice of colors and symbols is correct and the creation quick. Very disappointed with the mini labels for pencils which don't hold on to the pencils and markers (the long edges come off if the pencils aren't big), I had to add tape to each label which was a real pain!

I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms

Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!

Stickers do not stick to simple pens. Other brands hold better and do not come off after 1 day. Shoe stickers, on the other hand, hold quite well.

Completely wrong order

Labels not arrived 2 messages: Automatic response then response with waiting for the deadline with the post office .... yet with indication of delivery. I'm waiting for the rest

I am surprised that when you get the labels is when they warn that it is better to put them on the label and not on the clothes because they can peel off with washing. Otherwise everything is fine.

The service was good, product arrived quickly.

Order took a long time to arrive

Order never arrived!!!!!! I have been waiting for more than a month

Last year the same thing happened the shipping is lousy, the quality of the stickers is good but the shipping is not recommended at all, the stickers will arrive in November.

The labels are very pretty and practical. My daughter was delighted, but none of the labels held up in the wash. Very disappointing!

Took too long to come and my order was incomplete which took another 2 weeks to arrive which was too late as my son went back to school. Will not order again.

The stickers look really nice, but unfortunately they arrived later than expected. School had already started and so I couldn't put the stickers on the school utensils and clothes. That was a shame. Unfortunately, they don't stick as described. Unfortunately, that was my last purchase here.

I complained about ordered goods and got one, actually two stupid answers.

Too long delivery time. They do not comply with the periods marked by them. I placed an order on 8/21/08 and today 8/09 it still hasn't arrived. I wrote an email and they have not even answered my questions. I think the delivery time is excessive because I will no longer be able to use it for this course. I do not recommend it

Positive the quality of the labels, as negative that I placed my order in the month of July and just today September 8 I had them in my mailbox. I think they should stop working with the post office or give some alternative mailing option even if you have to pay separately. Correos is not competent and it makes you guys look bad.

Placed an order which took about a week to arrive. Order arrived and had another child's names in the labels (GDPR breach?!?). I emailed instantly and was told they would send a replacement out free of charge, as if they were doing me a favour!!!. The next order also took a week to arrive and arrived after my children had already started back at school and I had had to purchase more labels from another supplier. I have been ordering from Petit-Ferdinand for 5 years and have always highly recommended the company to others. I feel like this experience has left a bitter taste in my mouth and I can't imagine ordering with them again in future or recommending them to others. Such a shame!!!!

Hello, I placed my first order on your site on August 14 to prepare for my son's first day of school, carefully labeling all his clothes. I opted for iron-on labels. In my opinion, this bonding technique made the labels "more resistant". With 3 days to go before the start of the school year, I did the first cleaning and... I found the labels completely unstuck! I had followed the instructions to the letter. So I'm forced to recommend "self-adhesive" labels. I'm extremely disappointed.

Super to apply and fast with the iron but small disappointment 1st clothes washed in machine 1 week later it was completely Sorry! I found it on the window of the washing machine!

My order placed on.17/08 has not arrived.

About a month after sending, nothing has yet been received ... I understand non-tracking, but the time elapsed is far too exaggerated ...

A little disappointed with the personalized snack box, I thought the printing was directly on the box but it's a sticker stuck on and there was a little air bubble so it wasn't as pretty. Could I have bought a snack box elsewhere and put an object label with the name on it? The labels are nice and high quality.

Good morning, the labels, like many other people, have not arrived and school is about to start. In the ", track shipment" section they write that it has been delivered but nothing has actually arrived.

Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.

Long waiting time for the order. Labels are peeling off after couple of washes. , they look very nice but i would not buy them again.

Hello, delivery took almost 2 weeks, some labels were already in the wash. What a pity

I placed an order on 28/08 and after 7 days it was still in preparation, so I was the one who contacted customer service which still did not solve my problem, I was given a refund and on 6/9 I placed a new order which I hope will be processed and shipped within 48 hours as you had said and written on the website. But as of today it is still being processed. On top of that sure I selected expedited delivery as I would need them by Monday, strangely it turns out to be standard delivery! I hope things can improve

Something has changed in production compared to 2 years ago. The current stickers no longer stick to the pens, on bottles and clothing it's ok. Shipping is ok, not incredibly fast but not very long.

Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap

First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.

I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!

The product has still not arrived. I called and was told they were making a new envío which still waiting.

The letter took >14 days to reach Germany.

Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing

The stickers come off, do not stick properly to the pens. Very long delivery time.

Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.

The stickers stick very poorly. Not recommended

Never received first order, still waiting for second, think its a scam, bad company.