The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order placed on 19/08 Shipped on 22/08 It is now 3/09 The order has still not arrived? Other sites go much faster: too bad for me
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
S
Stéphanie
Rating: 1 out of 5
This is the 3rd time I have ordered labels from this website. I've never had a problem before but my last order was a disaster. The names are illegible (very small font and the color is very light) and to top it all, the labels don't stick. After 24 hours, they're already half off. Really very disappointed... I won't be ordering from c-monetiquette again.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that you're having problems with your labels, and that some of them have arrived with a printing defect. I've just e-mailed you to suggest some solutions. Have a nice day? Luce C-MonEtiquette
A
Amandine Debaeke
Rating: 1 out of 5
I paid for express delivery (9.5) and my order arrived in over 7 days! It's outrageous to steal from customers in this way! A voucher from you would be the least I could do to compensate for this dishonesty. Thank you for your help.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that the Chronopost delivery did not meet these deadlines. I will contact you by email to discuss a solution. We're here to help. Have a nice day? Luce C-MonEtiquette
J
Julie
Rating: 1 out of 5
I still haven't received anything and unfortunately I don't think I ever will and in any case now it's all over for the start of the new school year. So it's hard to say but I'm disappointed.
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
A
Anthémis
Rating: 3 out of 5
Mixed opinion, I order every year and I'm usually satisfied overall. Same this year except for the Mini labels because of the very small writing in the center. The mini size is great for school pencils, felt-tips etc. but the font is too small on the label and doesn't go all the way to the end (the tiny writing is only in the middle) which makes the label disappointing despite a good format.
Translated reviews
Response from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
Order not received after 17 days.... after-sales service tells me to wait, then wait another 2 days..... well, back to school is over, I have to buy labels in a hurry from a supermarket and do it by hand. Is the cmonetiquette website or the post office incompetent? All in all, what a waste of time and money! Order now!
Translated reviews
Response from Petit-Fernand
Hello. We are very sorry that your order did not arrive. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
M
Myriam CREMISI
Rating: 1 out of 5
Order still not received it's been nearly 3 weeks since I placed the order!
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
A
Aurel
Rating: 3 out of 5
ordering error but quickly resolved
Translated reviews
Response from Petit-Fernand
Hello. We apologize for this error on our part and are delighted to have been able to help you! We'll be happy to answer any questions you may have. Have a nice day? Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
Order not received!
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Invité
Rating: 2 out of 5
We have a problem with the labels coming off. I've never had this problem before. If you could do something. Thank you very much. The problem is that I put all the labels on my son's pens but the next day everything came off.....
Translated reviews
Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
S
Sam
Rating: 1 out of 5
Hello, Parcel indicated as delivered in my letter box except that I did not receive anything! It's a shame because school starts in 2 days!
Translated reviews
Response from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. Please contact us at [email protected] so that we can help you. We remain available to help you. Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
I've been waiting for my order since 18/08. Still no news and a useless after-sales service that reassures me about delays that are only increasing.
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. We contacted you this morning to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
I received an incomplete order
Translated reviews
Response from Petit-Fernand
Hello, we apologize for this production error. I hereby reconfirm that the missing elements of your order have been reproduced and that you will receive them very soon! Have a nice day? Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
My labels ordered for stationery don't stick, customer service tells me I should have taken labels for small stationery... Total disappointment, I ended up with a huge batch of labels that I wasn't going to use and that didn't stick, even though it wasn't specified on the site and I'd bought them in the stationery tab... Really disappointed When it comes to shoe labels, the transparent film also peels off, making the label all sticky.... Really not great
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. We've just e-mailed you to discuss the solutions we can offer you. Have a nice day? Luce C-MonEtiquette
A
Ana Maria Cantonas
Rating: 3 out of 5
The size of the personalized bags, the turquoise ones, are too small, so they can't be used for spare clothes and especially not for nap blankets.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. Indeed, the personalized bags size M are designed to carry small toys or a snack. Size L may be better suited to what you seem to want to put in it! Don't hesitate to contact us at [email protected] if you need more information! Have a nice day? Luce C-MonEtiquette
I
Invité
Rating: 1 out of 5
I never received it and I can't track my order.
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Invité
Rating: 3 out of 5
Bonjour dommage que ce n'est pas précisé que il faux le collé avec un fer a repasser sinon rien a redire elle son vraiment jolie
Translated reviews
Response from Petit-Fernand
Hello, the instructions for iron-on labels are available for consultation in the "Care and Use" tab! We're also available via our contact form to answer any questions you may have. Please don't hesitate to contact us there. Have a nice day? Luce C-MonEtiquette
L
LOUISE VERHAEGEN
Rating: 1 out of 5
Very disappointed! After just one run in the washing machine, all the labels came off (the self-adhesive ones and the thermo-adhesive ones)! After spending two hours gluing everything together, I'm extremely disappointed!
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels. I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
S
S Dins
Rating: 1 out of 5
Never received my order
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
M
Mathilde
Rating: 3 out of 5
I bought iron-on labels and they peeled off when I first washed them and put them in the dryer.
Translated reviews
Response from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
S
Sylvie
Rating: 1 out of 5
Labels do not stick to pencils, felt-tip pens, etc. Yet the surface has been degreased
Translated reviews
Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our products. Indeed, the 1-line object labels are made to fit on thick felt-tips or pencils! The "mini" format is better suited to thin pens such as colored pencils and ballpoint pens. I'll be in touch to help you. Have a nice day? Luce C-MonEtiquette
N
Noelia Plazas Gascon
Rating: 3 out of 5
I placed an order on August 16 and it hasn't arrived even though the order tracking shows it as delivered. I have already bought several times and it's a shame that the delivery service is so bad. 5 days before the start of school I have no labels!!!!
Translated reviews
Response from Petit-Fernand
Good morning Noelia, we are sorry to hear that you did not receive your order. In general, they usually arrive in 6 days. We invite you to contact our customer service team so we can help you. Have a nice day, Sandra Petit-Fernand
O
Olivia Kuan
Rating: 3 out of 5
Labels of insufficient quality
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
E
ER
Rating: 3 out of 5
On the positive side, I would like to highlight how nice the order was and on the negative side, it took longer than they said and I wrote twice to the company to ask if there was any delay and to this day I still have not received an answer.
Translated reviews
Response from Petit-Fernand
Good morning Estefania, we have just sent you an email, unfortunately we have not received any email from you. We are glad that the order is to your liking. Have a nice day :) Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
I followed the instructions to the letter, and out of 15 labels applied, half fell off on the 2nd day, on cotton t-shirts. Very disappointing.
Translated reviews
Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. I will contact you to provide you with solutions. Have a nice day? Luce C-MonEtiquette
F
Fleur
Rating: 1 out of 5
As I write, I still have not received my order, nor any proposal from the after-sales service to respond to this situation, apart from emails containing surveys to find out if I am satisfied with their services.
Translated reviews
Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
T
Tracey
Rating: 3 out of 5
The personalized lunch boxes and water bottles are very good quality and practical. Unfortunately, however, the iron-on labels for clothes are a disaster! Firstly, I had to buy an ordinary iron to put them on, as they don't adhere to the fabric at all with a steam iron (which is not clearly indicated, if at all!). Secondly, they come off very easily once I've put them on, not to mention the result after washing. Given the price, this is extremely disappointing. I'll definitely be ordering no more!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. Please contact us by email at [email protected] to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
M
Miriam
Rating: 1 out of 5
I have not received my order after almost a month.
Translated reviews
Response from Petit-Fernand
Hi Miriam, we have sent you an email to help you as soon as possible. It is a postal anomaly, because your order should have arrived. Good morning, Sandra Petit-Fernand
I
Invité
Rating: 2 out of 5
I never received my order. At least the after-sales service was very reactive and offered to send it back to me or give me a refund. A few days before the start of the new school year, I preferred a refund.
Translated reviews
Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly from the postal services. We thank you for your understanding and remain available to help you. Have a nice day? Luce C-MonEtiquette
L
lucie Auer
Rating: 3 out of 5
Good service, good product, have to check if the labels stick well. Delivery time a little long. Price is correct.
Translated reviews
Response from Petit-Fernand
Hello. We are delighted to read that you like our products. We apologize for the slightly longer delivery times in view of the back-to-school period. Have a nice day? Luce C-MonEtiquette
T
Tatiana
Rating: 3 out of 5
3 stars because unfortunately I did not receive my order on time, I had to call customer service and the error was rectified I received it 3 days later (I think problem with the carrier)
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that your order was not delivered on time. We apologize for any inconvenience caused by the postal service. However, we are delighted to have been able to help you on our side! Have a nice day? Luce C-MonEtiquette
M
MARIA C.
Rating: 3 out of 5
I don't know who to ask for help, the package is reported delivered on August 8 to the post office, never arrived unfortunately. I had placed an order previously. I can say that the quality is excellent.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
I
Invité
Rating: 3 out of 5
It took a long time for my order to arrive
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry that the post office has taken so long for the delivery. However, we hope you like our products. Good day, Camille Petit-Fernand
C
Caroline Trichot
Rating: 1 out of 5
Ordered for 3 children, 50 labels for each name. The labels for one of the children were mixed into the pack for each of the other 2 (20 in one, 30 in the other). Very disappointing for the target audience, i.e. children.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Unfortunately, for ecological and practical reasons, we only separate the labels when you buy packs. Very nice day to you, Cmonetiquette
M
Mapi Romanos
Rating: 1 out of 5
The product I have no idea if it is of quality, since August 10 I placed the order I am still waiting for it to arrive. The product may be 10, but the service is terrible, so it doesn't pay off. If someday the order arrives I will tell you....
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
I
Invité
Rating: 2 out of 5
I chose self-adhesive labels and although I followed the instructions for applying and washing them, they didn't stick after the first wash. They're pretty, though, and I received my order fairly quickly.
Translated reviews
Response from Petit-Fernand
Hello Florence, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
D
DELIE Carole
Rating: 3 out of 5
The labels are of good quality and stick easily. However, I'm disappointed because there's more pattern on the outside of the label than on the label itself when you peel it off the notebook.
Translated reviews
Response from Petit-Fernand
Hello Carole, We're sorry to hear that you're not entirely satisfied with your order. Our customer service will contact you to find a solution to your problem. Have a nice day!
X
Xavcec
Rating: 3 out of 5
Hello, I am very happy with my labels, however there was a small error, there is a small part of my daughter's labels (stickers mini object) that arrived with the first name of his brother. As a result, her brother only had 10 in his notebook.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that you have received an incomplete order. Our customer service has been in touch with you to help you solve this problem as soon as possible. Have a nice day, Cmonetiquette
M
Mal
Rating: 1 out of 5
My order has not yet arrived since August 9.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that you have to wait so long to receive your order. The second shipment we sent you should arrive next week. Good morning, Camille Petit-Fernand
I
Isabelle PARENTI
Rating: 3 out of 5
Not ideal for me.
Translated reviews
Response from Petit-Fernand
Hello, Don't hesitate to contact customer service if you need our help. Have a nice day, Cmonetiquette
We use cookies for audience measurement and improving user experience.
English 