Customer reviews of Petit-Fernand

I still haven't recieved my order that I ordered back in August!!!!

Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.

Iron label came off after first wash

Everything went great, the goods arrived very quickly. Unfortunately, the stickers don't stick well to the pens and school utensils.

The stickers adhere very poorly or not at all to colored pencils. That is a great pity. I had expected much more here. We are very happy with the stickers on clothing and shoes.

I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.

I still have not received the order. Awful delivery time

I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing

Didn't arrive

Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032

Self-adhesive labels peel off after machine washing...

I still haven't received my order even though school has started!

The labels are very nice the problem is that they do not stick on the pencil case products,markers,pens,etc.....

Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part

The pots are too small, I expected them to be bigger. They don't work for me :-( from 3 years old, which is when you are asked to bring snacks, with that size you can't even put a whole fruit in them.

A loyal customer, I'm a little disappointed this time with my order. The mini school supply labels are already coming off the pens (after 2 days of school). The "attached writing" font makes the labels look very small. Too bad

I did not receive the order

I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.

The products ordered never arrived, at the moment the refund has not arrived yet.

the material arrived late and ruined. we had to buy it from another supplier

On the crèche's label pack, not all the iron-on labels held... They went off after the first use or the first wash - a bit disappointed as I had to reinvest in a new system

The time between order3 and receipt was far too long, I think almost 3 weeks.

Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.

The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.

Order never received

I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.

I haven't received anything yet. I placed the order on 22/08/2023

Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed

I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.

Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...

Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.

We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.

The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.

I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.

Easy to use site, great choice in design, on time delivery. However, I'm disappointed that you can't choose smaller self-adhesive labels for clothes, they're too big to stick on clothing labels. And a big disappointment on the outfit, they almost all came off very quickly! I was with a competitor the time before, and they didn't hold up despite repeated washing. So I wouldn't recommend C-mon-etiquette.

This is the 2nd time I've ordered a complete notebook for back to school. This is the first time I've had an error. I received another child's notebook, which was sorted out within the day and within 48 hours, and I received the correct order.

The delivery was 2 weeks, whereas it is announced 48h. Once the order had been placed and paid for, we were told it would take 10 days. They should have warned us beforehand so that we wouldn't be late getting ready for our children's first day of school!

First delivery received but the name did not match that of my child. To date I have not received my order even though school started more than a week ago!

This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.

The stickers were fine but the last three pages (back cover and two others) were torn off. I paid for express shipping and it arrived two days later than it should have.