Customer reviews of Petit-Fernand

I found it unacceptable that this year my order was mixed up. I ordered two maternal packs and separate labels for my 9 year old, so there were three first names and instead of receiving 3 notebooks with their own labels, I received 4 and everything was mixed up inside. I had to unstrap everything to check the accuracy of my order and to dispatch to each their labels. I thought the service was a shame. The quality of the labels has always been top-notch, which is why I order them every year.

I did not receive all of my order!!!

I have not received the order after 20 days. I have written and no one responds. Very bad service.

Hello! We're back from vacation, but there are no parcels with stickers. You write what you sent, but nothing has arrived.

I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!

Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.

I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.

Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.

Out of two books of labels, one did not bear my child's name!

Delivery time too long.

Never arrived anything and they didn't answer the email

The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend

I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.

The order says delivered and I.bo have received nothing, I try to contact them and they only send satisfaction surveys or delivery periods.

As I haven't received my order yet, I can't really give my opinion. Is it being delivered?

Still waiting for product to be delivered a month from ordering

I am still waiting for the order, since July 27th and I have placed the order, in the status it says that it has been delivered and here I have not received anything, my daughter is about to start school and I still don't have the stickers!

We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.

Very bad delivery time

Order not received!

The package was lost and I had to call to have it sent to me.

The order has not arrived yet and I ordered it a month ago.

My labels never arrived

Never received my delivery

I placed a first order and it didn't arrive and they sent me a new one and it hasn't arrived either.

Incomplete order. Complained to customer service three times. After 10 days still nothing. Claim made on paypal. I do not recommend I will order elsewhere

Ordered on 30th July, it's 22nd August and haven't received my delivery. Contacted yourselves three times and no reply to anyt

Order placed on August 8, the deadline to receive it was August 21 and to date no order received I find myself 6 days before school without my labels site not serious!!!

Hello, the second order I placed did not arrive, I don't know what happened but to this day I did not receive the order nor did anyone contact me. The order was scheduled to arrive on 7-8-2023.

Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.

I have not received my order N 2000945398. Even though I have claimed it, they have sent it again and I have not received it either.

A difference between what I had done on screen and the final rendering. Now we'll see how well they match

Disappointed And price a bit high

It took over two weeks to arrive was unhappy as needed stickers for brownie camp

I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.

I have not received the stickers yet

It took forever to arrive. The stickers were great as always but this time they took too long.

The goods arrived with a printing error, after reporting I was told that it would be sent back correctly, but it never arrived

I have received nothing. I have been waiting for my order since July 31 (21 days).

I have not received my order