Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The order arrived more than 20 days after the purchase, maybe it is the delivery company that also had shipping costs. If so, they should change the delivery company.
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Response from Petit-Fernand
Good morning Isabel, We are very sorry for this delay in delivery by Correos. However, we hope you like our products. Good day, Camille Petit-Fernand
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Nadège Rensonnet
Rating: 1 out of 5
I still haven't received my order after 16 days.
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Response from Petit-Fernand
Hello Nadège, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Tania A.
Rating: 1 out of 5
I didn't receive the package I also sent an email and no one answered me
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Response from Petit-Fernand
Good morning Tania, sorry for the delay in responding, we are closed on weekends. Indeed there was an error in the shipping address and I guess this is the cause of the missed shipment. However, we have responded to you to provide a solution. Have a good day
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Invité
Rating: 1 out of 5
Very disappointed I did not receive my order
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Response from Petit-Fernand
Hello, Our team answered you by email to bring you a solution. We wish you a nice day CMonetiquette
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Cliente
Rating: 3 out of 5
The labels are very pretty, but on the clothes labels the writing is super small, although I chose the same font and color as the object labels (which sound great). You have to get really close to see who the garment belongs to, which isn't very practical for school, and I think I'm going to have to rewrite on them, which is a shame and loses its interest.
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Response from Petit-Fernand
Hello Claire, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
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Invité
Rating: 1 out of 5
Order never delivered
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Response from Petit-Fernand
Hello, Our team answered you by email in order to help you as well as possible. We wish you a nice day CMonetiquette
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Marie Ben
Rating: 1 out of 5
Hello, I still haven't received my order. I'm still waiting for it, hoping to have it before school starts. Sorry but very disappointed.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Madison
Rating: 3 out of 5
For the price of the products, the work isn't perfect: the labels decorating the tartine boxes have air bubbles, and one of the 6 had a small dent in the plastic. But the boxes are great to use, and the disingne are great for kids.
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Response from Petit-Fernand
Hello Madison, We are very sorry that our products did not meet your expectations. Our customer service has just contacted you to help you. We wish you a very nice day, CMonetiquette
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Sophie Caes
Rating: 1 out of 5
I still haven't received the labels I ordered over 20 days ago.
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, C-monetiquette
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Mar Bejgar
Rating: 1 out of 5
I have not received my order even after having claimed it.
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
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Response from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
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Invité
Rating: 2 out of 5
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
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Response from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
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Lucie
Rating: 1 out of 5
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
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Response from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Raquel
Rating: 1 out of 5
I have not received the order. In addition to the delay in the alleged delivery
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Response from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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Jodie
Rating: 3 out of 5
It's a shame I didn't have better tracking. I tried to trace the delivery and the parcel number, but even the site couldn't find my connection.
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Response from Petit-Fernand
Hello, We have contacted you by email in order to bring an answer to your problem. We wish you a very nice day, Cmonetiquette
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Claire B.
Rating: 1 out of 5
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Response from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Carolina
Rating: 3 out of 5
They take forever to deliver the package, even the first time it was lost and they had to send it again.
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Response from Petit-Fernand
Good morning Carolina, We are very sorry that the delivery took so long. We hope you like our products. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order not yet received
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
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Eva
Rating: 1 out of 5
I placed the order on July 29th. It is now August 25 and I still have not received it.
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Response from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
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Raquel Fernández
Rating: 1 out of 5
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
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Loreto Gallego Bea
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
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Sandra Molina Rodríguez
Rating: 1 out of 5
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
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Invité Cécile
Rating: 2 out of 5
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
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Response from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
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Laura
Rating: 3 out of 5
I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!
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Response from Petit-Fernand
Good morning Laura, it is not normal for labels to peel off if properly applied. If you experience any problems, please do not hesitate to contact us at [email protected] telling us a photo of the defective products. Regarding the shipment of items, they are shipped in packages of higher size, weight and therefore price. We remain at your disposal and wish you a good day.
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Mccauley
Rating: 3 out of 5
The delivery time to was different to when they actually arrived.
Response from Petit-Fernand
Hello Ashleigh, sorry to hear there were some delays with the postal services! Hope you were happy with your order! Kind regards, Jessica, Petit-Fernand
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Aranzazu Hurtado Moreno
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Aranzazu, We are sorry for this situation. We will contact you this morning to help you. Good morning, Camille
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Invité
Rating: 1 out of 5
Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????
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Response from Petit-Fernand
Hola Clara, Nuestro equipo lamenta que todavía no hayas recibido tu pedido. Nos hemos puesto en contacto contigo por correo electrónico para encontrar una solución a tu problema. Que tengas un buen día, Petit-Fernand
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Marina
Rating: 3 out of 5
I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.
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Response from Petit-Fernand
Good morning Marina, We apologize for this error on our part. We have just sent you an email to help you. Good morning, Camille Petit-Fernand
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Silvia
Rating: 1 out of 5
I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...
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Response from Petit-Fernand
Good morning Silvia, We are sorry about this situation. Your new shipment should arrive by the end of this week. Good day, Camille Petit-Fernand
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Dawn D.
Rating: 3 out of 5
I never received my order. I was given a full refund very quickly though.
Response from Petit-Fernand
Hello Dawn, we are sorry that your order never reached you, despite having been sent within the time frame. We apologise for this issue with the postal services and are always here to help and offer solutions when needed! Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
My order never arrived and I am still waiting for my refund.
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Response from Petit-Fernand
Good morning, I confirm that your order has been refunded on 08/23/08. The refund will be reflected in your bank account within 7 working days. Hello, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.
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Response from Petit-Fernand
Hello Camille, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
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Miriam Cózar Dueñas
Rating: 1 out of 5
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! :( too bad I liked it better before
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Response from Petit-Fernand
Hello, I'm sorry that your labels arrived with such a production defect. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
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Isabelle
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
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Charline Lahiaoui
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Francesca
Rating: 3 out of 5
Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this shipping delay by the postal service. We have contacted you to provide more information. We remain available and wish you a good day. Alessio, Petit-Fernand
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Eg
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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