Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
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Ariana Purriños Candal
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
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Jess J.
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
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Erika F.
Rating: 1 out of 5
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
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Response from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 2 out of 5
Unfortunately the stickers arrived really late (12 days)
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Response from Petit-Fernand
Hello, We are sorry to hear that your order has arrived late. Unfortunately, we have no control over the postal service, but we are still pleased that your order has arrived. We hope you enjoy our products. Have a nice day, Elise, EsIstMeins
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Fanny Martin
Rating: 1 out of 5
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Stephanie Schrobiltgen-Sassel
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
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Christin H.
Rating: 1 out of 5
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
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Response from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
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Carina M.
Rating: 1 out of 5
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
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Response from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 2 out of 5
concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good
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Response from Petit-Fernand
Hello. I'm sorry to hear that you are not entirely satisfied with our products. I will contact you in the morning to discuss the situation with you. Please note that we also sell iron-on labels! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Catherine Midrez
Rating: 1 out of 5
I simply haven't received my order! Can you please do the necessary?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Xisca Suau
Rating: 1 out of 5
The order did not arrive.
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Response from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
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Noelyn V.
Rating: 1 out of 5
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
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Response from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Orelie
Rating: 2 out of 5
I have already purchased from this site but I am not completely satisfied. I bought 2 races for my son which are extremely difficult to open and close. They are already damaged after 1 year of use. I lost the cap of the gourd I sent a msg via Instagram never answered! So I had to buy another 8euros!!!! Knowing that the gourd costs almost 18euros! When the labels to stick to clothes it does not hold either! I won't order from them anymore!
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Response from Petit-Fernand
Hello. I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to see what can be done. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Hello I can't give my opinion because I haven't received my labels yet, is this normal?
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Response from Petit-Fernand
Hello Fahima, We're sorry to hear that your order did not arrive. We have contacted you by email in order to find the best possible solution to your problem. Have a nice day, Léa C-Monetiquette
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Invité
Rating: 1 out of 5
Nothing has come to me
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Response from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Julia B.
Rating: 2 out of 5
Very long shipping, stickers do not deliver what is promised
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Response from Petit-Fernand
Hello Julia. We are very sorry that you are not satisfied. The labels should not come off if all instructions have been followed correctly. Please contact customer service and describe the problem so that we can find the best solution for you. With kind regards, Ana
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Shahaji
Rating: 3 out of 5
Overall designing and purchasing was great. However, the stickers were delivered in a paper envelope on a rainy day, therefore the envelope was soaked and so was the book the stickers came in. Maybe in future you change your packaging to plastic or maybe coat the book in a plastic layer.
Response from Petit-Fernand
Hello, we are sorry that your order was delivered like this. We do try to limit plastic use when shipping our products which is why your order arrives in a simple paper enveloppe. However, we will send your order back to you since we do not want you to be unable to use your stickers! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 3 out of 5
I loved being able to personalize the labels with my son's favorite colors and characters. The Maternelle kit is complete and I quickly received my order. The only downside is that the iron-on labels for the clothes don't hold up very well after a first wash, and half of them came off. ?? The rest of the labels (objects...) are perfect.
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Response from Petit-Fernand
Hello Sarah, Our customer service has contacted you by email so that we can find a solution to your problem. Have a nice day? Léa
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Invité
Rating: 2 out of 5
It has arrived more than a month late and with the stickers mixed up from two children. All in all the stickers are the ones I like the most and have good quality.
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Response from Petit-Fernand
Good morning, We regret this delivery anomaly by Correos and we apologize for this error. Your packs should have arrived separately. We hope that in spite of everything, our products will meet your expectations. Good day, Camille Petit-Fernand
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Eva
Rating: 1 out of 5
I haven't received anything. :(
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Response from Petit-Fernand
Hello Eva, We're sorry to hear that you haven't received your order. Our customer service will contact you immediately to find a solution to your problem. Have a nice day, Léa C-Monetiquette
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Megane
Rating: 3 out of 5
Disappointed with the personalized canvas bag, a bit expensive for so little! Doesn't seem to be very high quality. To be seen in time
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Response from Petit-Fernand
Hello and thank you for your feedback. Our natural cotton bag is made to last, so don't worry! We invite you to refer to the bag's 'Care and Use' tab on our site to find out the best way to enjoy your bag for as long as possible! Have a nice day? Luce C-MonEtiquette
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Jessica S.
Rating: 3 out of 5
Unfortunately, the labels are not what I expected, some of the plastic from the printout is stuck to them and is difficult to remove.
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Response from Petit-Fernand
We're sorry to hear about the problem with the labels. We would love to find out more details about the email and provide a solution for you! LG, Ana
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Invité
Rating: 3 out of 5
I'm pleased with the labels, but unfortunately a sheet of 10 mini labels was missing for one of my two daughters, which was a problem.
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Response from Petit-Fernand
Hello Julie, We're sorry you received an incomplete order. Our team has contacted you by email so that we can send you the missing labels as soon as possible. Have a nice day? Léa Cmonetiquette.fr
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Invité
Rating: 3 out of 5
They were as ordered only the adhesive strength was not really good had to help out everywhere with tesa
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you by e-mail to find out more details and find a solution for you! We look forward to your reply. Yours sincerely, Ana
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Sabrina
Rating: 3 out of 5
Parcel not yet received, I will give my opinion when I am in possession of it.
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Response from Petit-Fernand
Hello Sabrina, We're sorry you didn't receive your order. Our customer service has contacted you so that we can help you as best we can. Have a nice day? Léa C-Monetiquette
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Sheyenne Dhainaut
Rating: 1 out of 5
I haven't received anything in my mailbox.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Caroline Renaut
Rating: 1 out of 5
I never received my order of almost 50
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Véronique Heisbourg
Rating: 1 out of 5
To date (August 14), I still have not received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Christine P
Rating: 1 out of 5
almost 10 days I'm waiting for my order and still nothing, but I've been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Charlotte
Rating: 1 out of 5
After having a delivery problem, the after-sales service was top notch.... Problem solved quickly... thanks I highly recommend... the labels are beautiful
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Sophie Jamotte
Rating: 1 out of 5
Never received!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I still haven't received anything
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Hello, I have not yet received the order, are already 6 days when I wait, so I can not give you a positive review.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Estelle
Rating: 1 out of 5
Label never received! Very disappointed 28 in the garbage can Never again
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Some of the stickers were quite difficult to remove
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off badly - of course this should not be the case! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Di Loreto
Rating: 1 out of 5
I did not receive my order and I have no response to my email but the order has been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Nathalie Vaast-Debast
Rating: 1 out of 5
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Faustine
Rating: 2 out of 5
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
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Response from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
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