The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, In previous occasions we bought heat-adhesive labels for clothing and it was perfect, they haven't come off in 2 years. This time, following the same process, they have all come off in the first wash. I can't request a refund because I have already used many, but I am not satisfied this time.
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Response from Petit-Fernand
Hello,
I am very sorry to read your message.
Your labels should not come off like that from your garments. We just proposed a solution via email.
Have a good day,
Camille Petit-Fernand
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Katja B.
Rating: 3 out of 5
following a purchase from 22/08/2025
I have bought the labels for crayons before, but this time I am having difficulty getting them to stick.
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Response from Petit-Fernand
Dear Katja,
thank you for your feedback. We are sorry to learn that you have encountered difficulties with the mini labels for crayons. We would be happy to assist you further to find a solution to this problem.
Giulia Petit-Fernand
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nell V.
Rating: 3 out of 5
following a purchase from 01/09/2025
You really have to press super hard and hold for more than 10 seconds for the heat transfer to stick well
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Response from Petit-Fernand
Hello Nell,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered difficulties with our heat transfers. Your feedback is valuable and we will take it into account to improve our products. Please feel free to contact us directly if you need advice on their application.
Sandra from C-MonEtiquette
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Claire O.
Rating: 2 out of 5
following a purchase from 22/08/2025
Labels have already started peeling off after only two weeks. Other brands previously used did not do this
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
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Charlotte M.
Rating: 1 out of 5
following a purchase from 21/08/2025
Still no order despite chasing & being told another has been sent.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
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Soraya L.
Rating: 1 out of 5
following a purchase from 31/08/2025
The labels do not stick. I am not satisfied with the product.
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Response from Petit-Fernand
Hello Soraya,
I confirm the return of the entire order.
We apologize for this quality issue.
Have a nice day,
Sandra C-MonEtiquette
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Sabrina B.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't received anything, the pickup point is still closed
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Response from Petit-Fernand
Hello Sabrina,
Thank you for your feedback. We apologize for this inconvenience. Please know that we are committed to resolving this issue quickly. An email has been sent to assist you.
See you soon,
Sandra C-MonEtiquette
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Elena J.
Rating: 2 out of 5
following a purchase from 21/08/2025
Unfortunately, the desired hippopotamus is only half well printed, on the other side of the hippopotamus it looks like the printer had lost interest.
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Response from Petit-Fernand
Good day, Elena,
I will contact you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Emma G.
Rating: 1 out of 5
following a purchase from 21/08/2025
The stick on labels don’t stay on after being washed.
Response from Petit-Fernand
Hello Emma,
Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our customer service so we can assist you further and ensure your satisfaction with our products.
Best regards,
Giulia Petit-Fernand
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Sophie S.
Rating: 1 out of 5
following a purchase from 18/08/2025
Does not detach easily and does not stick well
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Response from Petit-Fernand
Hello Sophie,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with our products. Your satisfaction is our priority, and we take your comments very seriously. We have just contacted you by email to offer you a solution :)
Best regards,
The C-Monetiquette team
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Sarah B.
Rating: 3 out of 5
following a purchase from 27/08/2025
I am delighted with the labels but a bit disappointed with the stamp, it takes several tries, it is not intuitive ...
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Response from Petit-Fernand
Hello Sarah,
Thank you for taking the time to share your feedback. We are glad that you like the labels! Regarding the stamp, we are sorry to hear that it does not meet your expectations. Your feedback is valuable and we will take it into account to improve our products. Please do not hesitate to contact us if you need further assistance.
Best regards,
Giulia C-Monetiquette
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Zoe G.
Rating: 2 out of 5
following a purchase from 30/08/2025
I am very satisfied with the quality of the labels but very disappointed with the stamps. Only one ink pad for two stamps purchased - I do not find that reasonable, considering the price of the product.
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Response from Petit-Fernand
Hello Zoe,
Thank you for taking the time to share your feedback. We are delighted to hear that you are satisfied with the quality of our labels. Regarding the stamps, we understand your disappointment and will take your comments into account to improve our offerings. Please feel free to contact us directly for any questions or suggestions.
Best regards,
Giulia C-Monetiquette
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Christelle K.
Rating: 2 out of 5
following a purchase from 30/08/2025
I have been buying your labels for 4 years, and I am very satisfied. I paid for express delivery for my last order, I received it 1 week later, what’s the point of paying more for delivery, and receiving the package 1 week later. I am not satisfied at all, I request a refund for the delivery. Thank you for your understanding
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Response from Petit-Fernand
Hello Christelle, we are sorry for this inconvenience. We had not received a complaint from you, otherwise we would have reacted immediately. For your future orders, please contact us directly so that we can assist you faster. We will get back to you shortly.
Best regards,
Chiara C-MonEtiquette
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Afonso F.
Rating: 1 out of 5
following a purchase from 30/08/2025
I did not receive my package.
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Response from Petit-Fernand
Hello,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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Meliha C.
Rating: 2 out of 5
following a purchase from 20/08/2025
Looks nice but comes off from all the pens. Sad
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Response from Petit-Fernand
Good day, Meliha,
I am sorry to read that. I will get in touch with you to obtain further information on this matter.
I wish you a nice day,
Customer Service EsIstMeins
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Anne-Françoise B.
Rating: 1 out of 5
following a purchase from 10/08/2025
I am disappointed with my labels, the proposed format does not match the material used
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Response from Petit-Fernand
Hello Anne-Françoise,
Thank you for taking the time to share your opinion. We are sorry to hear that the format of your labels does not meet your expectations. Your feedback is valuable and will help us improve our offering. We have contacted you directly by email to discuss your situation.
Best regards,
Alice C-Monetiquette
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NAIMA A.
Rating: 1 out of 5
following a purchase from 27/08/2025
I ordered the new labels a line with glitter option etc… the product is compliant but they stapled everything, I end up with punched labels.. not great
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Response from Petit-Fernand
Hello Naima,
Thank you for your feedback. We are glad to hear that the product meets your expectations, but we are sorry to learn that the packaging caused inconveniences. Your experience is valuable to us and we will ensure to improve our shipping methods to avoid this kind of situation in the future. Please feel free to contact us for any questions or concerns, we are here to assist you.
Best regards,
Giulia from C-Monetiquette
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Aline M.
Rating: 1 out of 5
following a purchase from 30/08/2025
Very disappointed, labels that do not stick and come off very quickly…
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Response from Petit-Fernand
Hello Aline,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that our labels did not meet your expectations. Your satisfaction is our priority, and we are committed to improving the quality of our products. Please feel free to contact us by email, we will be happy to find a solution.
Best regards,
Giulia C-Monetiquette
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Belloni G.
Rating: 1 out of 5
following a purchase from 19/08/2025
Unfortunately, the labels come off after a wash at 30 degrees in the washing machine
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Response from Petit-Fernand
Good morning Gaia,
Thank you for your feedback. We are sorry to hear that you have encountered problems with the labels. The quality of our products is a priority for us and we are committed to ensuring maximum satisfaction. We kindly ask you to contact our customer service, we will be happy to assist you and find a solution.
Best regards,
Giulia from Petit-Fernand
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Maria D.
Rating: 2 out of 5
following a purchase from 20/08/2025
Although I followed the instructions and they stuck well after the iron. With the first wash, the vast majority came off, the others in the second wash. The ones that simply stuck, very well.
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Response from Petit-Fernand
Hello Maria,
I’m sorry to read your message
We just got in touch with you to help you as they shouldn’t come off like this
Good day,
Camille Petit-Fernand
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Francesca P.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels are fantastic, the customer service is attentive and knowledgeable, but the deliveries leave much to be desired.
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Response from Petit-Fernand
Dear Francesca,
Thank you for your feedback. We are happy that you appreciated our labels and customer service. We apologize for the issues related to deliveries and are working to improve this aspect. Your opinion is very important to us.
Best regards,
Giulia from Petit-Fernand
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Eléonore L.
Rating: 3 out of 5
following a purchase from 28/08/2025
I am satisfied with my order, received quickly and in line with my expectations. A small downside, I paid for envelopes, I did not receive the invoice and moreover, some were dirty. I wrote to customer service, I was told that the defective envelopes would be resent but I am still waiting for them after a month. Really a shame.
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Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback regarding your order. We are pleased to hear that you are satisfied with the speed of delivery and the compliance of your order. However, we are sorry to learn that you encountered issues with the envelopes and the tracking of your request. We take your comments very seriously and we will ensure that our customer service does what is necessary to resolve this situation as soon as possible. We have contacted you in this regard by email :)
Thank you for your understanding and your patience.
Best regards,
Giulia C-Monetiquette
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Julia D.
Rating: 3 out of 5
following a purchase from 18/08/2025
I think it's good that you can quickly and easily access the old design through reordering, unfortunately, the font I used is no longer available. Now I couldn't make any changes without a new font...
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Response from Petit-Fernand
Good day, Julia,
Thank you very much for your positive review! In fact, our policies are regularly updated to meet everyone's taste.
Have a nice day,
Customer Service EsIstMeins
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Sihem T.
Rating: 1 out of 5
following a purchase from 29/08/2025
I ordered on August 28 and I have never received my order, it's outrageous!!!
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Response from Petit-Fernand
Hello Sihem,
Thank you for taking the time to share your opinion. We are sorry to hear that you have not received your order.
Please contact us via our website with your order number. We will help you.
Have a nice day,
The C-MonEtiquette team
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Yseult M.
Rating: 1 out of 5
following a purchase from 29/08/2025
Very disappointed! No news about the mistake made. The received labels do not match either the name or the images. I hope the necessary will be done quickly!!
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Response from Petit-Fernand
Hello Yseult,
Thank you for taking the time to share your experience, even though we are sorry to learn of your disappointment. We take your feedback very seriously and are committed to resolving this situation as soon as possible. I have seen in the system that our customer service team has already resolved the issue and sent you new labels.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
Giulia C-Monetiquette
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Claudia B.
Rating: 2 out of 5
following a purchase from 19/08/2025
Many of the stickers broke when taking them out.
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Response from Petit-Fernand
Hello Claudia,
I am very sorry about this anomaly with your order. Your labels should not break when taking them out.
We have just contacted you to help you.
Have a good day,
Camille Petit-Fernand
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Amandine M.
Rating: 3 out of 5
following a purchase from 28/08/2025
I am satisfied with the labels but not with the water bottle. Although very pretty, it leaks and is not waterproof.
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Response from Petit-Fernand
Hello Amandine,
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with our labels. However, we are sorry to learn that the water bottle does not meet your expectations and has issues with waterproofing. We take your feedback very seriously and invite you to contact our customer service to find an appropriate solution. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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Aline A.
Rating: 1 out of 5
following a purchase from 27/08/2025
The sticker is poorly stuck on the box. There are air bubbles, I am disappointed.
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback. We are sorry to learn that the sticker did not meet your expectations. Your satisfaction is important to us, and we would like to resolve this issue. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
Giulia from C-Monetiquette.
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Margaux G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The decorations around the name on the label are mostly on the border. Once detached, there is little decoration on the label. I had chosen a solid color the previous time, it was better. A bit disappointed.
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Response from Petit-Fernand
Dear Margaux,
Thank you sincerely for your constructive feedback regarding our C-Monetiquette site. We take your comments about the decoration of the labels into account to improve our products. Please feel free to share your preferences so that we can better meet your expectations in the future.
Best regards,
Giulia from C-Monetiquette
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Ana B.
Rating: 3 out of 5
following a purchase from 29/08/2025
The bottle has a grainy appearance, it did not match the previous one purchased.
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Response from Petit-Fernand
Hello Ana,
Thank you for your feedback and your review. We are sorry to hear that the bottle does not meet your expectations in terms of appearance. Your opinion is valuable and helps us improve our products. Please feel free to contact us if you need assistance or if you would like to discuss your experience further.
Best regards,
Giulia from C-Monetiquette
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Morgane J.
Rating: 2 out of 5
following a purchase from 28/08/2025
Peels off very easily. I am disappointed with my order.
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us to discuss your experience.
Best regards,
Giulia C-Monetiquette
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Stéphanie D.
Rating: 2 out of 5
following a purchase from 28/08/2025
Very disappointed with my order this year. The labels detach very poorly, several were torn to be able to peel them off.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience with us. We are truly sorry to learn that the labels did not meet your expectations. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us directly, we would be happy to find a solution that works for you.
Best regards,
Giulia C-Monetiquette
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ÉLISABETH P.
Rating: 1 out of 5
following a purchase from 28/08/2025
I bought several things on this site (backpack + snack box + water bottle) and I am very disappointed with the water bottle: my son cannot drink from it, the suction through the straw is difficult. After testing it myself, I also cannot comfortably suck the water. I have to unscrew the cap for every sip... Really a shame, I regret this purchase.
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Response from Petit-Fernand
Hello Élisabeth,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the water bottle did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.
We hope that the cap we sent you meets your expectations :)
Best regards,
The C-Monetiquette team
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Nathalie L.
Rating: 3 out of 5
following a purchase from 28/08/2025
I love your labels. My children do too. They are part of their daily universe. However, the mini labels do not stick on crayons and markers as soon as the school year starts. I don't know if it's just bad luck for our batch (two sets for two children, same problem)
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Response from Petit-Fernand
Hello Nathalie,
Thank you very much for your feedback on our labels. We are delighted to learn that they are part of your children's daily life!
We are sorry to hear that the mini labels do not stick on crayons and markers. This is not an experience we want for our customers. We have just contacted you by email to offer you a solution :)
Your satisfaction is our priority. Thank you again for your feedback!
Best regards,
Alice C-Monetiquette
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Fanny G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The water bottles are beautiful but my daughter refused to drink from them because of the plastic smell of the straw. I was embarrassed myself.
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Response from Petit-Fernand
Hello Fanny,
Thank you for your feedback and experience. We are delighted that you find our water bottles beautiful, but we are sorry to hear that the smell of the straw was an issue. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just sent you an email to find a solution to this problem :)
Best regards,
The C-Monetiquette team
C
cyndie S.
Rating: 1 out of 5
following a purchase from 12/08/2025
My daughter has been in school for 2 weeks and this evening when I picked her up from school, I noticed that her water bottle is broken. The tab to open the spout to drink has broken. She can no longer open her water bottle. Really disappointing for the price, I am let down.
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Response from Petit-Fernand
Hello Cyndie,
Thank you for sharing your feedback. We are sorry to hear that your daughter's water bottle did not meet your expectations. We are committed to the quality of our products and would be happy to help you resolve this issue. We have just contacted you by email to propose a solution :)
Best regards,
Alice C-Monetiquette
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Marcarini L.
Rating: 2 out of 5
following a purchase from 18/08/2025
Unlike the clothing labels I bought a long time ago, which I was extremely satisfied with, unfortunately this time it was not the same with the object labels. They are indeed too stiff, causing the ends to lift and easily detach from items like pencils. I am very sorry, but this time I am not satisfied at all.
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Response from Petit-Fernand
Good morning Laura,
Thank you for sharing your experience with us. We are sorry to learn that the object labels did not meet your expectations. Your feedback is valuable and will help us improve our products. We invite you to contact our customer service for any further assistance.
Best regards,
Giulia from Petit-Fernand
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Widad A.
Rating: 1 out of 5
following a purchase from 28/08/2025
A real hassle to peel them off, I do not recommend at all.
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Response from Petit-Fernand
Hello Widad,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our products. Your feedback is valuable and will help us improve our offerings. We have just contacted you by email to propose a solution :)
Best regards,
Alice C-Monetiquette
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Julia K.
Rating: 2 out of 5
following a purchase from 17/08/2025
The shipment took three times longer even though I paid for express shipping, the bottles I ordered are very good but hard to open for 3 and 4 year olds, they can't take them to school at the moment because they can't open them without the help of an adult.
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Response from Petit-Fernand
Hello Julia,
Thank you for your comment. We apologize for the delay in shipping and take note of the difficulty in opening the bottles. We will work to improve both aspects.
Thank you for trusting us!
Have a good day,
Camille Petit-Fernand
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Sarah O.
Rating: 2 out of 5
following a purchase from 17/08/2025
The labels came off in their first wash and didn’t survive the tumble drying either. Followed all instructions.
Response from Petit-Fernand
Hello Sarah,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced an issue with our products after the first wash.
Your feedback is valuable to us, and we’d like to discuss it further to find a suitable solution.
Please don’t hesitate to contact our customer service team — we’re here to help.
Best regards,
Giulia Petit-Fernand Team
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