Customer reviews of Petit-Fernand

It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!

I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.

I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.

It's a pity that the greaseproof paper is missing to be able to use the clothes labels. Package incomplete

Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite

I ordered for 2 children (not from the same family, so not the same name) and received everything in a single booklet. This made it difficult to detach the sheets without damaging them. My advice for next time is either to make a booklet for each child, or a system for detaching the sheets more easily.

I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.

My order never actually arrived dispite been told it was dispatch 2 august

Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.

Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.

I have not received my order and they send me a message that it has arrived and it should have arrived from the 26th to the 31st and nothing at all.

UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes ;-) It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.

Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive

Nothing received more response g had to recommend elsewhere!

The labels are great, but unfortunately they weren't protected enough during delivery, and the dampness damaged the notebook.

I haven't received my order yet, so I'll give you my opinion.

I'm still waiting for my labels!

The delivery was a disaster! Pay 10 to receive the product in 24 hours, I received it 5 days later ...

Order has not arrived after 17 days

I have not received it yet

The quality is really not top Not only that, but I've ordered twice now and each time the packaging is completely destroyed. I'm going to stop using this brand.

Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!

I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.

This time when we ordered, things went smoothly, we couldn't change the typeface.

Actually all good, only the shipping took a while.

This is the second time I have ordered and it still has not arrived. I never have problems with the packages. I think this company is not serious.

Not received order placed 26th July

Good afternoon I placed an order for 2 combos for each girl and I only received one of each I am replying so late because I live in Venezuela and I had not received the order until 7/8 and I realize that it is incomplete.

With my first order everything went great, price/performance was right. 2nd order, supposedly delivered but I haven't received it, I only ever get a status reply, it's not even in the system, I only have the confirmation by email with the order number where I could see the status delivered, but that's not true and as I said customer service sends a standard reply straight away which I can't do anything with?

Quality products saving me time. Fast delivery. Point for improvement: it would have been nice to receive the booklets of labels sorted by child, especially when you have several children and the labels are all mixed up, it's really not practical. Thank you for taking my opinion into account for next year's order?

Never received order

an error in the first name on part of the booklet (sibling inversion)

Took longer than expected for delivery. Needed to send a few e-mails as I was beginning to panic. This item was for my holiday, unfortunately it didn't come in time.

Too bad the notebooks are no longer separated for each first name and last order my notebook was damaged.

I still haven't received my order

I've already bought clothes labels, they're great and hold up well. However, I bought labels to put on school supplies (felt-tip pens, etc.) and I'm disappointed because the labels peel off.

I placed an order on 30.07.23. I then received a shipping confirmation on 01.08.2023 that the goods had been dispatched. The following note was on my profile: You will receive the order between August 4 and August 9. In my opinion, it takes far too long, but fine. Unfortunately, nothing arrived today (09.08.23) and yesterday was my daughter's first day at school. I firmly assumed that the goods would be delivered today. So now I have to label everything today. If I had known this earlier, I would have opted for another company that delivers faster and that I can rely on. Because when I asked 3 days ago, all I got was general information about shipping. What a pity. Please contact me, as it is possible that the goods have been lost.

I have not received my delivery... unfortunately

Ordered at the beginning of July but have not yet received an order and have contacted customer service without success. What a pity.

I've been a fan of your labels since my son's nursery, and he's now in CE2! Very practical for clothes as well as school and extra-curricular material. The only problem this year is that I got the size of the labels wrong.... In any case, super practical for us moms! I recommend 100 times! Huge time-saver! Y a juste a coller bravo a vous d'y avoir pensé! Thanks a lot!