The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
It takes a long time to arrive. The stickers cost enough to separate them to take them one at a time. Difficult.
Translated reviews
Response from Petit-Fernand
Hello Gixane, we are sorry to hear that the delivery took so long with the post office. Have a good day, Sandra Petit-Fernand
A
Alba Lopez Macario
Rating: 1 out of 5
Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.
Translated reviews
Response from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
I
Invité ZANA
Rating: 1 out of 5
to this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.
Translated reviews
Response from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
Didn't received stickers which ordered beginning of April, sended email to customer service, didn't get any response. So disappointed, daughter paid with her own money on her card ??
Response from Petit-Fernand
Dear Zofia, we are sorry to find out that your order didn't reach you. We are happy to resolve this issue and offer you a few solutions over the email. Please, get in touch with us! Kind regards, Stacy
C
Chaimaa
Rating: 1 out of 5
I did not receive my order
Translated reviews
Response from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
I
Isabelle FERGER
Rating: 1 out of 5
Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?
Translated reviews
Response from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
D
DANIELLE LEPORE
Rating: 3 out of 5
I can't order on a small label
Translated reviews
Response from Petit-Fernand
Hi Danielle, call us back later today so we can help you choose the right labels. Good day, Sandra C-MonEtiquette
A
Antonella
Rating: 3 out of 5
I have always ordered and received everything with exceptional punctuality.But this last order I never received it. .I contacted customer service and an automated response reminded me that I could make a complaint 10 days after the order. It had been 25.I wrote a new email.customer service will send my order back. Let's hope well.
Translated reviews
Response from Petit-Fernand
Good morning Antonella, we are sorry for this shipping anomaly by the postal services. We hope you can receive the new shipment as soon as possible and remain available for any information. Good day
F
francesca M.
Rating: 1 out of 5
Water bottle cap broke after 2 days
Translated reviews
Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
I
Invité
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
J
Jessica
Rating: 1 out of 5
They never arrived
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
I
Invité
Rating: 1 out of 5
Quality problems
Translated reviews
Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
C
Chiara
Rating: 1 out of 5
Unfortunately, I did not receive the order
Translated reviews
Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
J
Jean louis Remy
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
M
Marie-George Bui
Rating: 3 out of 5
Occasionally a label washes off, but if you want to resell a garment you can remove the label. Also very practical are the shoe labels, the object labels and the labels in small print I put on my son's glasses sir la branche!
Translated reviews
Response from Petit-Fernand
Hello Marie, thank you for your message. We're sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If all the instructions have been followed and the problem persists, please don't hesitate to contact us at [email protected] Very nice day Alessio
C
Christine Soares
Rating: 3 out of 5
Top labels. Bottle stopper broken but replaced immediately.
Translated reviews
Response from Petit-Fernand
Hello Christine, thank you for your comment and sorry again for the inconvenience. We remain at your disposal and wish you a nice day. Alessio
I
Invité
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
T
Thérèse
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
Translated reviews
Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
C
Catherine Mazodier
Rating: 1 out of 5
I was expecting a screen-printed image
Translated reviews
Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
S
Sibylle W.
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
Translated reviews
Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
C
charlotte C.
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
J
Jessica David
Rating: 3 out of 5
I'm always very happy with the multitude of possible combinations on the label products. I usually order for school supplies. This time I wanted to test the one for clothes. But some of them are already sorry after the first wash and end up in the drum of the washing machine. It's a shame. But I am glovally satisfied.
Translated reviews
Response from Petit-Fernand
Hello Jessica, this is not normal. We have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your trust. Alessio C-MonEtiquette
V
vanessa sidhoum
Rating: 2 out of 5
all the labels peel off the backing very badly, they stick. the transparent film on top wasn't cut correctly for the size of the labels, it's a pain to remove. and this isn't the 1st time i've ordered, previous times went well.
Translated reviews
Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your confidence. Alessio C-MonEtiquette
I
Invité
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
E
Estella Gesbert
Rating: 3 out of 5
I'm taking off two stars because I paid for a rather expensive express delivery in 24 hours and my order arrived in 5 days. When I called to be reassured a nice lady answered, the call went well. It's true that I live in Holland but after updating my address I was told that my order would still arrive in 24h... However, my order arrived on time, i.e. the day before the christening. The self-adhesive labels are of excellent quality!
Translated reviews
Response from Petit-Fernand
Hello Estella, thank you for your comment and we apologize for the delay on the part of the postal service. We have sent you a refund of the delivery costs. Have a nice day Alessio, C-mon Etiquette
I
Invité
Rating: 3 out of 5
I ordered the kindergarten pack for my niece. Nothing to say about the labels. They are great. I had already ordered them for my daughter 1 year ago and they are great for both her clothes and school stuff. The only little problem (this time) is that the pack of labels arrived in a "silly" paper envelope. The letter carrier dropped it off on a rainy day, so everything got wet. Fortunately, the labels weren't too badly damaged. Perhaps we could rethink the way we send them, with a different type of envelope.
Translated reviews
Response from Petit-Fernand
Hello, we're sorry for the inconvenience, thank you for your suggestion, it's important for us to improve our products :-) Alessio, C-mon etiquette
I
Invité
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
We are very sorry to hear that the postal services failed the reception. We can offer you to resend or refund the order. Please, see our email for more information. Kind regards, Stacy
A
Aurélie Tavernier
Rating: 3 out of 5
The site is easy to use and pay for. It's quick to create a label and very easy to customize. The format corresponds to my expectations. The labels are easy to use. The only downside, and it's a big one when it comes to the labels you put on your clothes, is that they don't wash well. They peel right off after the first wash!
Translated reviews
Response from Petit-Fernand
Hello Aurélie, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your trust. Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
Deceived on dates and customer services ha nothing done so commender elsewhere
Translated reviews
Response from Petit-Fernand
Hello Denis, unfortunately if you make a mistake in the choice of illustrations or content for your labels, we can't change them once the order has been sent. Good day, Sandra C-MonEtiquette
A
Anna
Rating: 3 out of 5
My stickers didn't arrive at first and when I got them there were 30 instead of 40.
Translated reviews
Response from Petit-Fernand
Hello Anna. I apologize for the inconvenience. I would be happy to offer you some solutions via email. LG, Ana
K
Katrina P.
Rating: 1 out of 5
Fell off after the first wash
Response from Petit-Fernand
Hi Katrina, our apologies for the quality issue. Following our phone talk, I would like to confirm that we will send you the replacement on our cost! We hope you enjoy the labels. Kind regards, Stacy
I
Invité
Rating: 3 out of 5
My order was delivered too late, and this was not specified when I ordered.
Translated reviews
Response from Petit-Fernand
Hello Johanna, the green letter is delivered between 2 and 6 working days. We're sorry if it took longer. Have a nice day, Sandra C-MonEtiquette
P
Piron Aude
Rating: 1 out of 5
I still have not received my order placed on 16/03/2023
Translated reviews
Response from Petit-Fernand
Hello Aude, we are surprised because your order was due to be delivered around 29/03 . We have just contacted you by email to help you find a solution. Have a nice day, Sandra C-MonEtiquette
D
Dédé
Rating: 1 out of 5
I was planning to make a gift for a colleague, with a personalized motif, all paid for, unfortunately reimbursed. For one reason or another. I reordered, but unfortunately not with the motif I wanted, which is a shame.
Translated reviews
Response from Petit-Fernand
Hello David, we're sorry to read your review. We invite you to contact us by phone so that we can help you. Good day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
I'm very disappointed, I still haven't received my labels, 15 days after I ordered them....??????
Translated reviews
Response from Petit-Fernand
Hello, we just left you a voicemail to help you as soon as possible :) Sandra C-MonEtiquette
L
Laurene Charpentier
Rating: 1 out of 5
The cap is defective and leaking!
Translated reviews
Response from Petit-Fernand
Hello Laurene, we have just contacted you by email to provide a solution to your request. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
I
Invité
Rating: 3 out of 5
I received my labels and another child's board. Very fast shipping and confirmed products
Translated reviews
Response from Petit-Fernand
Hello Marie, we have contacted you by email to get information about the other order received by mistake. Have a nice day, Sandra C-MonEtiquette
I
Invité
Rating: 1 out of 5
A little disappointed I did not expect it I think quond stuck with the iron
Translated reviews
Response from Petit-Fernand
Hello and sorry there was a misunderstanding about the type of labels :( You had indeed ordered self-adhesive labels - they stick on the care labels of the clothes. If you have any questions, please don't hesitate to contact us! Have a nice day!
P
Pedro Antonio
Rating: 1 out of 5
Poor quality labels, they crack when ironed, and peel off even before the first wash. False information that they can withstand up to 90° degrees in the washing machine, as they peel off even before the garment gets wet. Not recommended at all! I have asked them for a refund of my order, and they will send me others, which will be just as bad as the ones I received.
Translated reviews
Response from Petit-Fernand
Hello Pedro Antonio, we are very surprised by your message. We recommend you to contact our customer service department to help you. Hello, Sandra Petit-Fernand
I
Invité
Rating: 1 out of 5
I still haven't received my order; it's been 3 weeks since I ordered. I'm told it's fast; in a few days I'm disappointed; it was urgent and I needed it quickly. But the site doesn't keep its promises. I won't order again!
Translated reviews
Response from Petit-Fernand
Hi Julie, we've just contacted you by email to help you, as the envelope was supposed to be delivered by the Post Office a week ago. I remain available to help you as soon as possible. Our apologies for this delivery anomaly. Have a nice day, Sandra C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 