The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Beautiful labels that hold up well. I love the thin mini-labels. Green question: why just 10 labels on a huge white self-adhesive page. Wouldn't there be a way to save all that sticky stuff we print?
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Response from Petit-Fernand
Hi Marie, we're delighted to read all our customers' suggestions and we take them very seriously :) Today, technically we are not able to print all the labels on the same page. However, even if you choose different types of labels, they will be collected in the same checkbook to limit waste. Have a nice day, Sandra C-MonEtiquette
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Josiane
Rating: 3 out of 5
I placed 2 orders for labels. The first was perfect, but in the second the labels were very badly pre-cut and therefore difficult to use. Several could not be used. I would hesitate to recommend
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Response from Petit-Fernand
Hello Josiane, We are surprised to read your message, because it is indeed a technical fault. I have just contacted you by email to find a solution together. Good day, Sandra C-MonEtiquette
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Antonia
Rating: 1 out of 5
I have not received the order
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Response from Petit-Fernand
Hello Antonia, our customer service has just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Mme stephanie ynesta
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for your availability by phone. We are sincerely sorry for this delivery anomaly. Have a nice day Stephanie, Sandra C-MonEtiquette
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Vera Luis
Rating: 3 out of 5
The labels work very well, but the self-adhesive labels for clothes come off in the first wash.
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Response from Petit-Fernand
Hi Vera, I've just contacted you by email to help you find a solution together. Have a nice day, Sandra C-MonEtiquette
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Pascucci
Rating: 1 out of 5
Order shipped on 9.03.2023 still nothing received as of 23.03.2023 .
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Response from Petit-Fernand
Hello Maeva, a message was sent to you yesterday concerning the return of your order. We are very sorry about this delivery anomaly with La Poste and hope your order will arrive soon :) Have a nice day, Sandra C-MonEtiquette
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Marie
Rating: 3 out of 5
The labels ordered are as described, but the delivery time is far too long, and no information is given on this subject. If I had known about this delay, I would not have ordered from this site.
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Response from Petit-Fernand
Hello Marie, we're sorry to read your message about the late delivery. We have different delivery methods, and delivery times vary according to your choice. Have a lovely day, Sandra C-MonEtiquette
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IP
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Iria, We have just sent you an email to help you with the tracking of your order. It is true that it should have arrived by now. We will help you as soon as possible :) Good morning, Sandra Petit-Fernand
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Jessica
Rating: 1 out of 5
I still haven't received anything as of today, March 21, 2023, order placed I think on December 27!
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Response from Petit-Fernand
Good morning Jessica, I am sorry you did not receive your order. This must be an anomaly. I have sent you an email so that we can bring you a solution. Have a good day. Margaret
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Sandro Z.
Rating: 3 out of 5
Hello, have now tried the new stickers and unfortunately have to say that after washing all the stickers are washed off. I wanted to ask if they could be replaced. I'm going to try different ones because I have so much to do with 3 children and new stickers after every wash is not an option. I've had some from Amazon on my clothes for 6 months and they still hold. MfG
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Response from Petit-Fernand
Hello Sandro, thank you for your review. I believe you applied the labels incorrectly, which is why the labels started to peel off. We will contact you by email to find out more details and offer you a solution. MFG, Ana
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Dina L.
Rating: 3 out of 5
I expected it to be printed on fabric or at least a more durable material than paper. It is a simple label that can be found in any stationery store. It must be said, however, that the customer service department promptly stepped in to resolve my concerns.
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Response from Petit-Fernand
Good morning Dina, I hope you are satisfied with the solution proposed by phone. We remain at your disposal for any other concerns or questions. Good day. Margaret
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estelle rouan
Rating: 1 out of 5
Very disappointed I ordered 2 wooden luggage tags for my children. The tags are correct (18euros) but the fasteners are two pieces of string that will obviously never hold and do not allow the tags to be moved to other bags once attached.
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Response from Petit-Fernand
Hello Estelle, we're sorry our products didn't meet your expectations. Have a nice day, Sandra - CMonEtiquette
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Sandy
Rating: 3 out of 5
To be honest, I didn't realize that there are only 30 stickers for the price. Unfortunately, I think it's quite expensive. Unfortunately, I can't say whether the stickers will last when washed.
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Response from Petit-Fernand
Hi Sandy, thank you for the review. You have indeed ordered 30 labels for a total price of 9 with free delivery. We hope you like the labels. Yours sincerely, Ana
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G.
Rating: 3 out of 5
I got the labels for kindergarten. They are made well, they are very nice. But the thermal ones don't look very wash resistant to me ??
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Response from Petit-Fernand
Dear GIusy, Thermoadhesive labels are designed to resist washing. I have sent you an email so that we can bring you a satisfactory solution to your problem. I wish you a good day. Margaret
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AURELIEN MICHEL FRANCOIS BERTEAU
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
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Jacqui73
Rating: 3 out of 5
The stickers are very nice. I ordered for two children. Unfortunately, the stickers were delivered in a booklet, which is a bit difficult as I wanted to give them away separately. Now I have to take the booklet apart and it no longer looks so nice. What a pity.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry to hear that you did not like the way we send the labels. We send the small orders together for the environmentally friendly reason. Thank you for understanding. MFG, Ana
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Serena
Rating: 1 out of 5
The labels have not arrived for 15 days no is not happy
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Response from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
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Jaja
Rating: 3 out of 5
Iron-on labels are pretty but come off too quickly. Not suitable for wool or nylon.
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Response from Petit-Fernand
Hello Jacques, thank you for your phone call. We apologize for this quality anomaly. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
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Response from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
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Salomé Simón Gálvez
Rating: 2 out of 5
I have been buying stickers from this site for a long time because they are very nice. The problem is that the price of the stickers is the same, but there are fewer stickers than before in the booklet.
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Response from Petit-Fernand
Hello Salome, I am sorry, but we have not changed the quantities. We sell the labels by 10 at a time, and from 30 labels onwards they go down to -50 % for every 10 units. Good day :) Sandra Petit-Fernand
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ses
Rating: 3 out of 5
Spare parts seem too expensive to me. Since you can buy similar bottles for the price of one of your caps, for example.
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Response from Petit-Fernand
Good morning Manuel, we have just sent you an email regarding your claim. Have a nice day, Sandra Petit-Fernand
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Marta I.
Rating: 2 out of 5
honestly, I didn't like them because two years ago they were much better. now the ones with the iron are different and after a wash they come off, and then I made for two children and they mixed the names and there were two less. they had to make a notepad by name
Response from Petit-Fernand
Hi Marta, we are very sorry to hear about this issue. We would like to contact you over the email to find out more details and offer a suitable for you solution.
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Invité
Rating: 1 out of 5
The order never arrived
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Response from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 2 out of 5
Wrong labels received, not corresponding to the last choice made. I had deleted the wrong draft and kept the right one.
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Response from Petit-Fernand
Hi Pauline, we've left you a voicemail so that we can better understand your request. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.
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Response from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day :) Sandra C-MonEtiquette
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Boddaert
Rating: 2 out of 5
the products are clearly described and ordering is simple, but the products did not conform to my order, the personalization badge was missing
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Response from Petit-Fernand
Hi Rita Marie, I'm sorry to read your message, but the labels you've chosen don't have an illustration. In your order confirmation email, this was clearly indicated. We're sorry you didn't take this information into account. Have a nice day, Sandra C-MonEtiquette
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Christelle Bartholomé
Rating: 2 out of 5
Labels arrived too late 1 1/2 weeks after order My daughter was already at camp??????
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Response from Petit-Fernand
Hello Christelle, We are sorry for the delay in delivery of your order. We have just contacted you by email :) Have a nice day, Sandra C-MonEtiquette
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Giusy L.
Rating: 3 out of 5
The name would have been better to be engraved as for the custom designs, I did not expect the 'sticker, the cap is very hard, the water bottle on the other hand is made well.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry that you were not fully satisfied with our products.
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Morgane CHT
Rating: 1 out of 5
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
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Response from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
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shirley
Rating: 2 out of 5
Delay problem. Usually everything goes well, but I needed the labels within 48 hours and they didn't arrive. Coming back from vacation on Wednesday, I realized that I didn't have enough labels for the children's school outings. So I placed an order on Thursday morning. The kids went on a field trip the following Tuesday and the labels still weren't there. I'd have them in advance for this summer. But too bad. So they arrived between Tuesday lunchtime and Thursday. Next time I'll take a little more time.
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Response from Petit-Fernand
Hello Shirley, Thank you for your confidence :) Indeed, our labels are made in 48 hours, and then the delivery time will depend on the shipping method you choose. Have a nice day, Sandra - CMonEtiquette
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María Luisa Mendoza Gálvez
Rating: 3 out of 5
Cool designs and affordable prices. It takes too long to get home. On a positive note, it didn't take long to hear back from the team when I contacted them to find out about shipping.
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Response from Petit-Fernand
Thank you for sharing your opinion Maria Luisa. We hope that next time, the delivery will be faster. For anything you need, please write to us :) Sandra Petit- Fernand
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Noe
Rating: 3 out of 5
They take 10 days to arrive and they say it will take 48 hours. The quality is very good but they take too long to arrive.
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Response from Petit-Fernand
We are sorry for the long delivery time with the post office. Thank you for your trust, Sandra Petit-Fernand
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Silvia
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free :) Check your emails :) Good morning, Sandra Petit-Fernand
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Giorgia
Rating: 1 out of 5
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
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Response from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
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Invité
Rating: 2 out of 5
Stickers for objects are great, adhesive labels for clothes have all come off again after wearing them once. I had ordered years ago, but apparently the quality has also deteriorated considerably in the meantime. Purchase no longer recommended
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Response from Petit-Fernand
Hello and thank you for your review! We are sorry to hear that the labels have come off. We would like to find out more details and offer you a solution via email. Sorry for the inconvenience
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CIVIER CELINE
Rating: 3 out of 5
I was delighted to receive the labels but bad luck, they didn't adhere well to my son's socks. Otherwise for the rest of the clothes no problem.
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Response from Petit-Fernand
Hi Céline, We'll be in touch by phone later today to help you with the labels :) Have a nice day, Sandra - C-MonEtiquette
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Col
Rating: 1 out of 5
I have not received my stickers that I ordered weeks ago.
Response from Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
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Invité
Rating: 3 out of 5
Aesthetically very beautiful thermoadhesive labels, but unfortunately not durable after the first wash some came off.
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Response from Petit-Fernand
Good morning Emanuela, I am sorry you have encountered anomalies with our labels. They should not come off. I have sent you an email so that I can propose a satisfactory solution. I wish you a good day. Margherita
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Sophie S.
Rating: 2 out of 5
My order arrived late after I had contacted them several times. In addition, the stickers hardly or not at all stick to the clothing, one of all the stickers is still in the clothing, but not where I put it, but rather creased and slipped a lot. The sticker for objects, on the other hand, holds very well (on the drinking bottle for kindergarten).
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Response from Petit-Fernand
Hello Sophie, thank you very much for your review. We are very sorry to hear that you had a bad experience. We would like to find out more about the issue with the labels and how you applied them to understand where the problem lies and find a solution for you. We don't see any contact, so please get in touch with our customer service team! We look forward to speaking with you!
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cliente
Rating: 1 out of 5
After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.
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Response from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
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