The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Bottle caps are not easy for small children, I'm delighted to see that a screw-on model is now available!!!! :-)
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Response from Petit-Fernand
Many thanks :)
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Doria
Rating: 2 out of 5
Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing
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Response from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
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paola R.
Rating: 5 out of 5
I have been ordering from this site for several years and I am very happy with it. Not only because the labels, unlike others ordered on other sites, do not come off and stay in the clothes and objects firmly, but also because of the seriousness with which everything is handled. Friendliness, helpfulness, professionalism and seriousness are their prerogative. The labels have crazy quality and although, perhaps, there are cheaper ones, it is not worth changing because these are light years superior in quality from the others! Order here and you will not regret it
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Response from Petit-Fernand
Dear Paola, Thank you for sharing your experience. Have a great day and see you soon! ?
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Roberta S.
Rating: 5 out of 5
Very nice product and well made, beyond expectations. Very kind, I had a problem with the shipment not arriving and they immediately resent the order.
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Tracy
Rating: 1 out of 5
I ordered my labels and paid 2 weeks ago, still haven't recieved them?
Response from Petit-Fernand
Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. It is possible that it got lost in the transit. Please, contact our customer service for the replacement or refund.
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flory marzan
Rating: 1 out of 5
Regrettably !!!! I do not recommend it and of course never again. I placed an order on 07/07 and I'm still waiting for it, I'm waiting for them to answer my mail and the phone that does not exist. I think it's a shame. Not recommended.
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Response from Petit-Fernand
Hello Flory, I reconfirm that we will resend your order in the next 48 hours. Please let us know as soon as you have it, we apologize again for this delay in delivery. Regards
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Katerina G.
Rating: 5 out of 5
Very satisfied!!! Today I placed my second order. My first order was last year, I ordered stickers for my daughter for kindergarten. Now I ordered for my daughter again and for my son too. I let them pick out the motifs themselves. They're very happy and so am I. Will order again when I need stickers ??????
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Alejandra Guzmán Torres
Rating: 5 out of 5
I had a problem when making the labels because I didn't realize I wrote it wrong and they solved it right away without any problem.
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Response from Petit-Fernand
Thank you Alejandra :)
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Candela Louis
Rating: 1 out of 5
VOID BECAUSE LABEL NOT RECEIVED AFTER 1ST CLAIM I REQUEST REFUND
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Response from Petit-Fernand
Hello Louis, Following our telephone call, I can confirm that your order has been returned. Have a nice day!
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customer
Rating: 5 out of 5
Ordered last week. They arrived extremely quickly and look great. 2nd time ordering and they still maintain great service and great product. I recommend
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DENIS
Rating: 5 out of 5
Great team and product as requested. Fast delivery Excellent discovery
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Response from Petit-Fernand
Merciiiii :)
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Pauline
Rating: 5 out of 5
Products conform to the description very pretty rendering. Delivery in 1 month
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Giovanna
Rating: 2 out of 5
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
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Response from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
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Claudia M.
Rating: 1 out of 5
The shipping time does not match the stated time. I placed an order on 6/07/2022 on 1/08/2022 I did not receive it and the customer service did not explain. He simply indicated that the delivery time is maximum 10 working days (too bad it has been almost twice as long).
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Response from Petit-Fernand
Good morning Claudia, We are sorry for this delivery anomaly. I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio, Customer Service
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Customer
Rating: 1 out of 5
I ordered 3 isothermal bottles for my children and also purchased 3 coloured lids. One of the original black lids didn't work from the offset, it just kept spinning round so it was clearly faulty. The second original black lid broke within 48 hours just from opening and closing the lid. The third original black lid has also started to just spin around and not lock. As I had bought 3 extra coloured lids, I put them on instead. All 3 within a few weeks are not working properly. My 5 and 3 year old cannot use these bottles by themselves because of this problem. The drinking mechanism (twist in the direction of the arrow) is tough for children and the lid doesn't close until the child has closed this mechanism. The bottles themselves are a lovely design but they are now useless to us with broken lids that don't work so i've effectively wasted almost £100. I contacted the company but got no reply. Update: Thank you for replying. I would like new lids otherwise the bottles are useless without lids.
Response from Petit-Fernand
We are extremely sorry to hear that you received the faulty lids! We can refund you the products or resend the items again. Please, let us know which option do you prefer by replying to our email. We generally need 24 hours to answer during the week and we are off on weekends. Our apologies for inconvenience!
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Aurelien Jonckheere
Rating: 5 out of 5
Products correspond perfectly to the choices made when ordering and received promptly...
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Response from Petit-Fernand
Thank you very much Aurélien!
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Giorgia A.
Rating: 1 out of 5
I placed an order in early July and today July 30 nothing has arrived! To the emails no response. Is a refund even possible? I would need the labels for kindergarten!
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Response from Petit-Fernand
Good morning Giorgia, I have sent you an email in order to verify that the address entered when ordering is correct. I remain available and wish you a good day. Alessio
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Caroline DOTTIN
Rating: 4 out of 5
Although I would have liked to be able to delete the photos selected by mistake instead of having to replace them... The result is great! And no headaches?
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Client
Rating: 5 out of 5
Serious and reliable site! Very fast shipping and top quality for my little ones. I'll be recommending it soon?
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Response from Petit-Fernand
To the tooop :) Many thanks
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Alizee Muller
Rating: 5 out of 5
Always new suggestions of images and colors. It's a pleasure to create with my 5 and 2 year olds, but also a pleasure for our eyes. We're always delighted to use your products to prepare for homecoming or vacations. A warm welcome to customer service and quick action on complaints in the event of problems. Very professional and friendly team. See you soon, Mme EL Marbouh Alizée
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Erina
Rating: 5 out of 5
Fast and very kind when I communicated by message. I recommend you a lot!
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Elodie AKOHOUENDO
Rating: 5 out of 5
Excellent! I'm delighted with their products! I started in Germany, and I'm continuing now that I'm back in France! Keep up the good work!
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Tina
Rating: 5 out of 5
Very good quality and beautiful labels, very good and secure site, very fast delivery I recommend!
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MeryO
Rating: 1 out of 5
I placed an order and now I can't log in to see the status I placed it 9 days ago.
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Response from Petit-Fernand
Good morning, Could you send us an email to [email protected] ? We will help you as soon as possible.
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Sandra Conchero
Rating: 1 out of 5
I placed an order more than 10 days ago. I send emails to ask if I will receive it soon as I need it for next week. I receive no response. I call the phone number and it is not available. There is no way to contact anyone. I will not order again and of course I do not recommend it. At least a reply so I know I will get it and it is not a scam.
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Response from Petit-Fernand
Hi Sandra, Sorry for the delay in our response. Due to numerous emails and calls, we are replying within 72 hours. Don't worry, we will reply to you during the day.
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Michela I.
Rating: 5 out of 5
Ordered twice from them, always excellent!
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Denisa I.
Rating: 5 out of 5
Again with pleasure ??
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Fabienne
Rating: 5 out of 5
Beautiful labels. I had a delivery problem with the post office, the team immediately sent back a batch. A nice commercial gesture.
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Response from Petit-Fernand
Many thanks Fabienne :)
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Marina Le Cochennec
Rating: 5 out of 5
Very good. Fast and well explained.
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Cw
Rating: 1 out of 5
Never received the goods, no response to email to customer service either! Will not order there again and will not recommend! Too bad! Paypal buyer protection thank God successful!
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Response from Petit-Fernand
We are sorry that you have not received your order. We customer service will respond within 72 hours. Delivery is up to 10 working days! We will give you more details about your rader via PayPal as we cannot see personal information on Trustpilot.
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Natasa S.
Rating: 5 out of 5
As always, I am more than satisfied with my order. I would order here again and again, no matter what.
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Jéssica JR
Rating: 1 out of 5
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
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Response from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
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Miss A.
Rating: 1 out of 5
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Response from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.
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Sam
Rating: 5 out of 5
good product, practical and ideal for school supplies and clothing .
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FAUSTINE MORIN
Rating: 5 out of 5
Good quality and fast.
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Luca T.
Rating: 1 out of 5
Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY
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Response from Petit-Fernand
Good morning Luca We are sorry for this delivery anomaly by postal services. Due to high demand we have been delayed in responding to you, however, we would like to inform you that we have sent you an email to find a solution. Have a nice day
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Lizzy
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
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Sandra G.
Rating: 1 out of 5
Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!
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Response from Petit-Fernand
Hello Sandra, We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the post office on July 16th with priority rate. The delivery time for priority mail or parcel is between 2 and 8 working days after dispatch (which itself is no later than the 3rd day after ordering). Please note: The postal delivery times can unfortunately vary and are to be understood as a guideline. As a rule, we have to wait 10 days before we can initiate a complaint with our partners.
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Mimi
Rating: 4 out of 5
I had a little problem because my cheque took more than 20 days to arrive. They were quite responsive when they received it and got back to me. The labels are perfect.
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Response from Petit-Fernand
It is with great pleasure :) A beautiful day
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Annabella V.
Rating: 5 out of 5
Great for making it easier to manage the baby in daycare so things don't get lost. The labels in the water bottle and containers hold up to water and dishwasher. The labels in the clothes hold up less but I have to say I tried them two years ago and maybe the hot water affected them. However I keep coming back every year! Always fast and the purchase is super easy.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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