The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Response from Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
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Yvonne
Rating: 1 out of 5
I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. As a solution, we have resent you a second shipment at our expense. Therefore, we must also state that we unfortunately have no influence on the postal service. We have contacted you today. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Yaila
Rating: 2 out of 5
The product has still not arrived. I called and was told they were making a new envío which still waiting.
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Response from Petit-Fernand
Good morning, I confirm that we have resubmitted. We apologize again for this delay and remain available at [email protected]
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Silvia K.
Rating: 2 out of 5
The letter took >14 days to reach Germany.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Kerryn H.
Rating: 1 out of 5
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Response from Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 2 out of 5
The stickers come off, do not stick properly to the pens. Very long delivery time.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Janette S.
Rating: 1 out of 5
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Response from Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
The stickers stick very poorly. Not recommended
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Never received first order, still waiting for second, think its a scam, bad company.
Response from Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.
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Invité
Rating: 4 out of 5
The long shipping time was unsatisfactory. Otherwise I was satisfied.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we hope you enjoy our products. Have a nice day, ? Elise, EsIstMeins
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Mrs
Rating: 1 out of 5
Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.
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Response from Petit-Fernand
Hello Jenny, Thank you very much for your super positive review, which we are very pleased about! ?? We are always there to help you in the best possible way. That is very important to us! Have a nice day, ???? Elise, EsIstMeins
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Sorriaux cousin
Rating: 2 out of 5
Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra
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Response from Petit-Fernand
Hello Sandra, we're sorry to read your message because it's a quality anomaly or a problem with the labels. We have just contacted you by email in order to help you. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The website is great, the products are of very good quality. Unfortunately the order disappeared the first time it was sent but I reported it and was rewarded with service. Great site, great service. Gladly again!
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help our customers in the best possible way! We are very pleased that you like our products. ? Have a nice day, Elise, EsIstMeins
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Sarah
Rating: 2 out of 5
Delivery time far too long - product was almost no longer needed
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invite
Rating: 1 out of 5
Postage took an age
Response from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
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El L.
Rating: 1 out of 5
I have not received the order until today?????? So I will not recommend you ????????
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Anita
Rating: 2 out of 5
I never recieved my order, I contacted amd was refunded.
Response from Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 4 out of 5
Stickers very well. But yes, the order took quite a few days to arrive.
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Marta N.
Rating: 2 out of 5
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Antonella
Rating: 1 out of 5
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Laura
Rating: 1 out of 5
The labels never arrived. After waiting for more than a week
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
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Paula
Rating: 4 out of 5
Although the first order never arrived. They immediately sent me another one free of charge.
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Invité
Rating: 1 out of 5
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope you will still like our products. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive
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Response from Petit-Fernand
Good morning, We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Patricia B.
Rating: 1 out of 5
Unfortunately, they don't stick
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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María NAVARRO
Rating: 2 out of 5
Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...
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Response from Petit-Fernand
Hello Maria, Please do not hesitate to contact us via contact@c-monetiquette or 05 19 88 01 72, so that we can find a solution to this incident together. Have a nice day, Ophélie C-MonEtiquette
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Rowanne P.
Rating: 4 out of 5
Great product, lovely booklet that it comes in with explanations. Took a long time to arrive, longer than expected.
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Stephanie M.
Rating: 4 out of 5
Took a bit time to be delivered but product is great
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Matilda
Rating: 2 out of 5
I chose fast order because I needed the product for the event, despite additional payment for express creation, the product arrived after 5 days (instead of 2).
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Response from Petit-Fernand
Hello, We are sorry that you received your order later than expected. After checking, I have to say that your order was sent on August 15 and delivered on August 18. The delivery took 3 days instead of 2. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day. Elise, EsIstMeins
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Danielle
Rating: 1 out of 5
I still haven't recieved my order that I ordered back in August!!!!
Response from Petit-Fernand
Dear Danielle, we are very sorry to hear that the post failed to deliver your order. Please, see our email for the possible solutions. Please, let us know the most suitable option for you. Kind regards, Ana
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Mandy J.
Rating: 4 out of 5
Have used these labels for a few years now and love the convenience and longevity of them. Would have given 5 stars but for some reason the stickers for stationary etc aren't sticking so well to some items as they used to ??
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Yooji
Rating: 1 out of 5
Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.
Response from Petit-Fernand
Dear Yooji, thank you for your feedback. We are sorry to hear that you nor satisfied with our products. Unfortunately the delivery doesn't depends on us and we could not influence the post. Our customer service will get in touch with you to find out more details as to the quality issue. Kind regards, Ana
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Kerry
Rating: 1 out of 5
I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.
Response from Petit-Fernand
Hello Kerry, We are really sorry to hear the quality of your labels weren't satisfactory; We would assume this was a bad batch. We have contacted you by email to offer a solution. Looking forward to your reply. Kind regards, Jessica, Petit-Fernand.
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Kerri
Rating: 4 out of 5
After a long wait for the stickers they arrived with two other children's names in and not the amount I ordered. They did resend the news ones out really quick and I was happy with the overall product once it was corrected.
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Invité
Rating: 1 out of 5
I still have not received the order. Awful delivery time
Response from Petit-Fernand
Hello Amina, We are sorry to hear you haven't received your new shipment yet. Delivery takes between 3 to 10 working days, depending on the postal services in your area. Kind regards, Jessica, Petit-Fernand.
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Leanne H.
Rating: 1 out of 5
I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing
Response from Petit-Fernand
Hello Leanne, We are very sorry to hear the quality of our product wasn't satisfactory this time around! We have contacted you by email in order to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
Didn't arrive
Response from Petit-Fernand
Hello Alana, Sorry to hear there are some delays with the postal services and you haven't received your second shipment. Don't hesitate to contact the customer service for further assistance. Kind regards, Jessica, Petit-Fernand.
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Linzi
Rating: 1 out of 5
Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032
Response from Petit-Fernand
Hello Linzi, We are terribly sorry to hear the quality of the labels hasn't been satisfactory this year! We have now contacted you by email to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
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Emeline Prodhomme
Rating: 2 out of 5
Self-adhesive labels peel off after machine washing...
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Response from Petit-Fernand
Hello Emeline, Thank you for your message. It is indeed abnormal for the labels to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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