The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
This is the second time I have asked for the purchased product to be sent to me and still no package has arrived. The address is correct and absolutely nothing has arrived in my mailbox after looking at it several times a day. I ask the postal worker and there is no package in my name.
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Response from Petit-Fernand
Hi Ana, We are sorry to hear about your message because the order you placed was standard with the post office, that's why they couldn't locate it at the post office. Your refund was made instead. Happy Thursday, Sandra Petit-Fernand
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Florence
Rating: 4 out of 5
Product totally corresponds to my expectations and to what was proposed on the site.
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Lea Marecaux
Rating: 2 out of 5
Beautiful m labels, but they don't stick properly.
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Response from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I will contact you this morning to discuss the solutions we can offer. Have a nice day? Luce C-MonEtiquette
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Stéphanie Leybaert
Rating: 2 out of 5
I still haven't received my parcel without receiving any information.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just contacted you to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
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Xavi Sole
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Xavi, your order was shipped on September 2nd. It has been 5 days, it is still on time. It will arrive very soon in your mailbox. Good day, Sandra Petit-Fernand
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Adriana Lara Ortega
Rating: 4 out of 5
The labels are super good, but they take a long time to arrive, but everything else is super good!
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Soraya LomasPlus
Rating: 4 out of 5
They are very nice, and come in a format very convenient to use and store. I haven't used them much yet, but I expect them to be great.
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Camille FRANÇOIS
Rating: 1 out of 5
Hello I glued 24 "object" labels on each of my son's markers and crayons, they didn't hold...they all came off. I had to put tape on each label, 24 times....given the price of your items I thought it was quality ... in addition to the time I had to use an entire roll of tape. I'm not satisfied Many parents around me didn't have your brand of labels and didn't need to use the tape, the label stuck very well to the markers and pencils.
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Response from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I will contact you by email to bring you some solutions. We're here to help. Have a nice day? Luce C-MonEtiquette
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Nathalie
Rating: 4 out of 5
Satisfied with the label books I received. I've ordered from you for two years in a row and I won't order from anywhere else. For the time being, you remain the leaders for me, even for delivery costs and times. Thank you very much. Keep up the good work!
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Nira Navarro
Rating: 2 out of 5
Good morning, as of today I have not received my initial order and neither the order that your company sent in second instance for not having received the first one. I had purchased previously and the order had arrived without any problem, I do not understand what has happened this time.
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Response from Petit-Fernand
Hi Nira, your order is about to arrive :) The estimated delivery date is 14/09. Hello, Sandra Petit-Fernand
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Kiran M.
Rating: 1 out of 5
WASTE OF TIME My labels still haven't arrived 3 weeks later and on my account it shows it's been delivered and yet I have received nothing! I have emailed twice still no reply! My daughter has started school already and I've had to write her name in !
Response from Petit-Fernand
Dear Kiran, following our phone call I can confirm the new shipment of your order on our expanses. I am sorry again for the postal services, that failed the delivery on the first place. Please, see your email for the confirmation. Kind regards, Ana
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Filomena P.
Rating: 1 out of 5
I never received my order, it shows shipped on August 8 and never arrived!
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Response from Petit-Fernand
Dear Philomena, We are sorry for this shipping anomaly by the postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Tracey
Rating: 4 out of 5
They are well presented and always accompanied by fun stickers.
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Hafsa benzouien
Rating: 1 out of 5
I never received my label!!!
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Response from Petit-Fernand
Hello, Thank you for your message. We have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
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Mme CHÉRON
Rating: 4 out of 5
The isothermal bottles are solid and very pretty. However, I'm down to 5 sport caps per bottle (2) in 1 year. They're very difficult to close and break, but they're still practical for children (3 1/2 and 8 1/2 years old). Next time, I'll take the other caps and see.
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Invité
Rating: 4 out of 5
Everything as described but no tracking. otherwise great.
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chloe
Rating: 1 out of 5
Placed a order on the 25th of august and it said will be ready for shipment within 48 hours. But did not send till the 28th of august. It is now the 5th of september and still not turned up. Pretty sure it wont. I sent them a email Yesterday saying it has not come. They Send me a reply saying I have to wait till the 9th of september even tho on the website it says the 8th. So i sent a email back saying the 9th is no good I needed them for the 4th. And I would have to go out and buy more from a shop. To which they have not sent me a message back. Never agian. I need my money back now please 6 working days is plenty of time for them to come.
Response from Petit-Fernand
Dear Chloe, thank you for your review. We are sorry to hear the post didn't deliver your labels. The production indeed took 48 hours. You ordered on Friday and the labels were dispatched on Monday. Please, consider the weekends as a not business days. After the dispatch the delivery usually takes 2-6 days, depending on your area. However, the post can extend this up to 10 working days and we can't influence the postal services. Sure, we will refund you if the order will not arrive after the legal time frame and we hope to see back. Kind regards, Ana
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Invité
Rating: 4 out of 5
Practical, useful, beautiful and quite durable.
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Naika
Rating: 4 out of 5
Ergonomic site, very user-friendly; clear explanations of services and product range; attractive, high-quality labels; affordable prices; fast delivery and attractive packaging. It remains to be seen whether the labels will remain intact over time.
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Fanny Copin
Rating: 1 out of 5
Payment for express delivery Delivery received in 7 days
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Response from Petit-Fernand
Hello Fanny, Thank you for your message. We've contacted you by e-mail to discuss the situation and suggest a solution. Have a nice day, Ophélie C-MonEtiquette
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Leticia
Rating: 1 out of 5
I still have not received my order after ordering it for the second time since the first one did not arrive either. After 8 working days it hasn't arrived and I don't know if I should order it a third time or get my money back? The fact is that I need them urgently
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Response from Petit-Fernand
Good morning, We are sorry for this situation. I confirm that your last shipment should reach you in the next few days. Good day, Camille Petit-Fernand
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Kimberly Cabaret
Rating: 1 out of 5
I placed an order paying an extra 9.50 euros for delivery in 24h and I received it 5 days later. Not very serious.
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Response from Petit-Fernand
Hello Kimberly, Thank you for your message. We have contacted you directly by e-mail in order to propose a solution to you to mitigate this incident. We apologize for the delay caused by the postal service. Have a nice day, Ophélie
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FloP
Rating: 4 out of 5
Oh no, I didn't receive the right order! One call and in 5 minutes everything was sorted! On the phone, a pleasant and understanding person and 3 days later I received my order. Error forgiven, I'll recommend.
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Laetitia
Rating: 4 out of 5
I ordered 2 lunch boxes for my children's snacks. There are several compartments and everything is removable. You don't have to use all the compartments, which is great, especially for homemade snacks that don't always come in standard sizes (e.g. gourds to fill). What's more, they're beautiful :)
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Francisco J López
Rating: 1 out of 5
I paid a surcharge to receive the product in two days and it has been more than 15 days since I received it, and the tracking code for the shipment does not appear in the shipping company's locator. What is the next step?
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Response from Petit-Fernand
Good morning, We have contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Julien DI GIORGIO
Rating: 4 out of 5
order fast and conform to the request the little one was delighted. we wait to see if the drawing does not leave with time.
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Anna
Rating: 1 out of 5
The product has not yet arrived for me and at this point I don't even know if it will arrive. I sent a request but got an automated email back.
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Response from Petit-Fernand
Good morning Anna, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Ana Fernandez
Rating: 1 out of 5
It took a long time to arrive
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope that you will still like our products. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Hello, I have not received my order!
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Response from Petit-Fernand
Hello, We're very sorry about this incident. I invite you to reply to the e-mail we've just sent you so that together we can find the solution that best suits your needs. Have a nice day, Ophélie C-MonEtiquette
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Charlotte Fargeas
Rating: 1 out of 5
I still haven't received my order, I've contacted you several times but no answer as to where my order is?
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Response from Petit-Fernand
Hello Charlotte, Thank you for your message! We have contacted you by e-mail to discuss this matter. We look forward to hearing from you. Have a nice day, Ophélie C-MonEtiquette
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Laetitia Pandiella Rodriguez
Rating: 2 out of 5
I ordered on Wednesday and paid 9.50 for it to arrive in 24 hours! In the end it only arrived the following Tuesday.
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Response from Petit-Fernand
Hello Laetitia, I'm sorry that the Chronopost delivery did not meet the deadlines announced, I have just contacted you by email to reimburse you for these costs. Have a nice day? Luce C-MonEtiquette
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Neny
Rating: 4 out of 5
Very good product. My son was delighted with the labels and his snack box!
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Catherine
Rating: 4 out of 5
Fast delivery and very practical for school stuff thanks to you for this site??????
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Mélissa FERMENT
Rating: 2 out of 5
It was not agreed that there would be any additional taxes to pay, and unfortunately the letter carrier demanded an extra 15 euros for customs.
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Response from Petit-Fernand
Hello, It's not normal to be charged customs fees. I have just contacted you by e-mail to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After 2 weeks the order has still not been delivered and there is no traceability! Very dissatisfied!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Ellie L.
Rating: 1 out of 5
I'm really disappointed that despite making a big thing of printing the labels within 48 hours on their marketing, the delivery timescale is 3-10 working days. Why so long to deliver a little pack of labels!!! It's been 10 days since I ordered and still no sign of them.
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Response from Petit-Fernand
Good morning Ellie, we are very sorry to know about this delivery of the postal services. Thank you for your review and please contact us at [email protected] and we will be ready to find a solution. Have a nice day Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
I am satisfied with my order. However, I thought the pencil labels weren't as wide!
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Invité
Rating: 4 out of 5
I'm always very happy with my orders. The labels are really nice.
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Belén
Rating: 1 out of 5
Every year I order stickers but this last time the name does not come in the middle but on the top????.
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Response from Petit-Fernand
Good morning Belen, We will contact you to help you. Good morning, Camille Petit-Fernand
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client(e)
Rating: 4 out of 5
Superb labels Except for clothes that don't hold up too well, but are so practical
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