Customer reviews of Petit-Fernand

I didn't receive my order and I contacted you by email but didn't receive any response

They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.

I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!

Accurate and reliable. This is the second time I have purchased from them. This time I was a little disappointed with the printing success, but I probably made the wrong choice of colors. A support chat bot perhaps would be helpful.

Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money

Hello I never received my order. I was charged. I do not recommend this site. Big scam?

The stickers stick really well. Whether dishwasher or washing machine, they stick firmly.

Satisfied. First order for my baby who goes to nursery. The labels are of good quality! I would definitely order again!

Items come off after one wash followed instructions.

The labels are adorable and received very quickly, the only hitch the clothing labels do not hold at all in the wash!!! First machine, they were everywhere in the drum and none on the clothes?

Unfortunately I cannot evaluate my order placed on 27/08 and still not received ... #UPDATE I received my order a few days later. Perfect for the quality of the labels. Just don't be in a hurry to get them home ... and therefore order them long before the start of the school year.

Still have not received my product

Quality on the mark, longer lead time certainly due to multiple back-to-school orders.

I have not received my order

We had the bottle one week and the picture bubbled! This bottle was just short of £30! Not been put in the dishwasher only been in contact with water. However, I had a response and action taken within 24 hours. Handled perfectly by petit Fernand team who have immediately arranged a replacement. Thank you.

Did not receive my order But they sent a new batch of labels after leaving a review. Updating review. All received.

My order did not arrive

Absolutely love the labels! They are great quality and look lovely. Loved the extra little stickers too! A fast post delivery option would be great, but great service highly recommend!

The quality of the labels is great, I have already washed some clothing items a few times and the labels are in perfect condition. My order was not delivered in the timeframe I was given and got only an automated reply when I tried contacting them, but luckily the order arrived the next day. I will choose the tracked delivery for peace of mind next time.

I haven't gotten them yet, I've sent emails and no response

No problems with the order

Ordered over 3 weeks ago. Tracked and says they have been delivered but they haven't. I went by peoples recommendations and feel very disappointed

One month for an order that has not yet arrived Inconclusive assistance

They do not meet the delivery times. I still have not received my order of 28/8. I find the communication with the company and the shipping service unfortunate.

I paid extra for a 24h delivery and my parcel arrived... 72 hours later! So, for me, it's a totally useless extra charge. I wanted to ask for help but I corresponded with "a robot" and didn't find the help I needed.

It took almost 1 month to arrive!

I'll preface this by saying that I had already purchased last year and I had no problems, in fact, also because otherwise I would never have ordered again. my order says it was delivered on 26.08 but to date I still have not received anything.. my mistake that I did not request tracking of the package, although reading the various reviews to many did not help at all....school starts this Friday but I still do not have the material.

I ordered stickers on August 28, never arrived. You can't track the shipment, there is no tracking number, they entrust the French postal services with what you purchased and then no one knows anything about your shipment anymore. You call customer service and they don't know what to answer unless we process a refund. And you're left without personalized first and last name labels on the eve of your child starting school. So don't buy because if you buy and they get to you it's just luck.

I never received my products. I emailed Petit-Fernand about it but did not get any response. Thats dissapointing.

First time purchase from here (only bought the label stickers for clothing) they are good quality itself and doesn't come off in the wash! I would recommend highly and I will be using this service for as long as my children are at school.

My order never arrived. I contacted Petit Fernand and never got a replay

We did not receive anything

I have had no success with the iron-on labels. They have come off my sons school uniforms the first time I have washed them. I followed all instructions and it was a normal wash cycle. Thank you for the reply. I have not received an email.

I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a “it'll be there soon, have a nice day” type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.

My order has still not arrived after three weeks

Edit: team were in touch after I replied and resent the item. Order never arrived. I contacted the team and received a generic pre filled response. No further contact received or refund offered.

The stickers after two weeks did not arrive and I was refunded everything.

Order not yet arrived, put back on delivery but still not arrived. Also the tracking number seems to have never been picked up UPDATE I have edited the review because order has arrived.

Order has not arrived

They look great but came off straight away in the washing machine! - I put them on the labels of clothes.