Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I'm very happy with the personalized labels. They stick perfectly well even after washing. I had paid 9.50 e for delivery so that they would arrive in 24h, but there was a problem. The delivery was fully refunded. Customer service is very responsive.
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Arancha Fran Marco
Rating: 4 out of 5
This is the second time I have ordered the stickers and I really like them. This time I only give them 4 stars because they took a long time to arrive.
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Maeva Szabo
Rating: 4 out of 5
the labels have a variety of colors and small images top, the book-like system for the different labels with integrated instructions super easy to use. and the binder labels for big and small super for all tastes.
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Catherine
Rating: 4 out of 5
I purchased the stickers and they've been brilliant, my children have been back to school about a month now and theyre still stuck to labels after plenty of washes. Also used on daughters school shoes and drink bottle and not budged. Will definitely be ordering more in future and recommend.
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Sabrina Janin
Rating: 1 out of 5
The labels are very pretty and practical. My daughter was delighted, but none of the labels held up in the wash. Very disappointing!
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Response from Petit-Fernand
Sabrina, I'm sorry to read your message. We have just contacted you by phone in order to help you and send you back the labels in question. It's not normal for them to come off. Good day, Sandra C-MonEtiquette
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Sarah Chahed
Rating: 4 out of 5
1st time I test frankly for the moment nothing to say nickel
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Mjose
Rating: 4 out of 5
Hi, they are very nice but arrived a little late, I thought they were lost. I have not used them yet
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Invité
Rating: 2 out of 5
Took too long to come and my order was incomplete which took another 2 weeks to arrive which was too late as my son went back to school. Will not order again.
Response from Petit-Fernand
Hello Kate, We are sorry there are some delays with the postal services. We have contacted you by email for further solutions. Kind regards, Jessica, Petit-Fernand.
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Nadine S.
Rating: 2 out of 5
The stickers look really nice, but unfortunately they arrived later than expected. School had already started and so I couldn't put the stickers on the school utensils and clothes. That was a shame. Unfortunately, they don't stick as described. Unfortunately, that was my last purchase here.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Antje J.
Rating: 1 out of 5
I complained about ordered goods and got one, actually two stupid answers.
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Response from Petit-Fernand
Hello, we are sorry that you find our answers stupid. However, as we have written in our emails, we only send a separate brochure if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (ecological responsibility). Have a nice day, Elise, EsIstMeins
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Steffen
Rating: 4 out of 5
Super sticker! As described! Top.
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Response from Petit-Fernand
Thank you for your order and your review. Have a nice day, ? Elise, EsIstMeins
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Luz Gema Ramos Muñoz
Rating: 1 out of 5
Too long delivery time. They do not comply with the periods marked by them. I placed an order on 8/21/08 and today 8/09 it still hasn't arrived. I wrote an email and they have not even answered my questions. I think the delivery time is excessive because I will no longer be able to use it for this course. I do not recommend it
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
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Customer E.
Rating: 1 out of 5
Placed an order which took about a week to arrive. Order arrived and had another child's names in the labels (GDPR breach?!?). I emailed instantly and was told they would send a replacement out free of charge, as if they were doing me a favour!!!. The next order also took a week to arrive and arrived after my children had already started back at school and I had had to purchase more labels from another supplier. I have been ordering from Petit-Ferdinand for 5 years and have always highly recommended the company to others. I feel like this experience has left a bitter taste in my mouth and I can't imagine ordering with them again in future or recommending them to others. Such a shame!!!!
Response from Petit-Fernand
Hello Emma, we are sorry for any inconvenience caused by this human error on assembling your order! Kind regards, Jessica, Petit-Fernand
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Pauline.m
Rating: 1 out of 5
Hello, I placed my first order on your site on August 14 to prepare for my son's first day of school, carefully labeling all his clothes. I opted for iron-on labels. In my opinion, this bonding technique made the labels "more resistant". With 3 days to go before the start of the school year, I did the first cleaning and... I found the labels completely unstuck! I had followed the instructions to the letter. So I'm forced to recommend "self-adhesive" labels. I'm extremely disappointed.
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Response from Petit-Fernand
Hello Pauline, following our telephone conversation, I can confirm that we will be sending you the labels. Keep us informed as soon as you receive them :) Nice to talk to you on the phone. See you soon, Sandra C-MonEtiquette
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Marta N.
Rating: 1 out of 5
My order placed on.17/08 has not arrived.
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Response from Petit-Fernand
Dear Marta, We are sorry to hear about this delivery anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Customer
Rating: 4 out of 5
These labels are really cute and easy to use. I feel like the quality has dropped since I order last time a few months ago. A few have ripped when I tried to take them off the sheet.
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Arianna P.
Rating: 4 out of 5
I had problems receiving the labels,they never arrived through the mail. Customer service was really nice and attentive,so much so that they sent the labels back at their expense.
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V.p.
Rating: 1 out of 5
About a month after sending, nothing has yet been received ... I understand non-tracking, but the time elapsed is far too exaggerated ...
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Response from Petit-Fernand
Dear Valeria, We are sorry to hear about this non-delivery by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Jutta
Rating: 4 out of 5
Good product, fast delivery! No problems at all!
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Response from Petit-Fernand
Thank you for your great review. Have a nice day, ? Elise, EsIstMeins
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Isabella G.
Rating: 2 out of 5
Good morning, the labels, like many other people, have not arrived and school is about to start. In the ", track shipment" section they write that it has been delivered but nothing has actually arrived.
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Response from Petit-Fernand
Good morning Isabella, we are sorry for this shipping anomaly. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
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Invité
Rating: 4 out of 5
Cool! My kids love designing their own stickers and the work well.
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Invité
Rating: 1 out of 5
Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.
Response from Petit-Fernand
Hello Danielle, thank you for your review. We are sorry to hear the quality of our labels was not as good as the previous year! We thank you for the photos provided and have replied with several options. Kind regards, Jessica, Petit-Fernand.
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Stefania
Rating: 4 out of 5
The quality and variety of products is very good. A little long shipping time.
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Elis
Rating: 2 out of 5
I placed an order on 28/08 and after 7 days it was still in preparation, so I was the one who contacted customer service which still did not solve my problem, I was given a refund and on 6/9 I placed a new order which I hope will be processed and shipped within 48 hours as you had said and written on the website. But as of today it is still being processed. On top of that sure I selected expedited delivery as I would need them by Monday, strangely it turns out to be standard delivery! I hope things can improve
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Response from Petit-Fernand
Dear Elis, We are sorry for this reatard. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
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Customer
Rating: 2 out of 5
Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap
Response from Petit-Fernand
Hello, Sorry to hear there is an issue with the postal services and your order has been delayed. Do not hesitate to contact our customer service for further assistance. Kind regards, Jessica Petit-Fernand.
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Invité
Rating: 1 out of 5
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Response from Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
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Yvonne
Rating: 1 out of 5
I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. As a solution, we have resent you a second shipment at our expense. Therefore, we must also state that we unfortunately have no influence on the postal service. We have contacted you today. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Yaila
Rating: 2 out of 5
The product has still not arrived. I called and was told they were making a new envío which still waiting.
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Response from Petit-Fernand
Good morning, I confirm that we have resubmitted. We apologize again for this delay and remain available at [email protected]
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Silvia K.
Rating: 2 out of 5
The letter took >14 days to reach Germany.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Kerryn H.
Rating: 1 out of 5
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Response from Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 2 out of 5
The stickers come off, do not stick properly to the pens. Very long delivery time.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Janette S.
Rating: 1 out of 5
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Response from Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
The stickers stick very poorly. Not recommended
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Never received first order, still waiting for second, think its a scam, bad company.
Response from Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.
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Invité
Rating: 4 out of 5
The long shipping time was unsatisfactory. Otherwise I was satisfied.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we hope you enjoy our products. Have a nice day, ? Elise, EsIstMeins
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Mrs
Rating: 1 out of 5
Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.
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Response from Petit-Fernand
Hello Jenny, Thank you very much for your super positive review, which we are very pleased about! ?? We are always there to help you in the best possible way. That is very important to us! Have a nice day, ???? Elise, EsIstMeins
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Sorriaux Cousin
Rating: 2 out of 5
Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra
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Response from Petit-Fernand
Hello Sandra, we're sorry to read your message because it's a quality anomaly or a problem with the labels. We have just contacted you by email in order to help you. See you soon, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The website is great, the products are of very good quality. Unfortunately the order disappeared the first time it was sent but I reported it and was rewarded with service. Great site, great service. Gladly again!
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help our customers in the best possible way! We are very pleased that you like our products. ? Have a nice day, Elise, EsIstMeins
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Sarah
Rating: 2 out of 5
Delivery time far too long - product was almost no longer needed
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invite
Rating: 1 out of 5
Postage took an age
Response from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
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