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B
Rating: 4 out of 5
Everything great, I gave four stars for the delay in delivery. Otherwise everything else is okay.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 944 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Simple order, fast delivery. Gluing rather effective overall
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C
Rating: 4 out of 5
The self-adhesive labels peel off quickly, I prefer the iron-on ones, otherwise fast, professional delivery.
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C
Rating: 1 out of 5
Ordered for 3 children, 50 labels for each name. The labels for one of the children were mixed into the pack for each of the other 2 (20 in one, 30 in the other). Very disappointing for the target audience, i.e. children.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Unfortunately, for ecological and practical reasons, we only separate the labels when you buy packs. Very nice day to you, Cmonetiquette
I
Rating: 4 out of 5
Fast delivery and well-made labels
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G
Rating: 4 out of 5
Easy, fun ordering, fast delivery
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E
Rating: 4 out of 5
Although there was a delay in the delivery of the products the customer service was definitely efficient, always present and helpful, even during the holiday season. They arranged for a new package to be sent back to me and I really appreciated it. The product is great
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T
Rating: 4 out of 5
I recommend, professional and fast Quality labels only downside a little expensive
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M
Rating: 1 out of 5
The product I have no idea if it is of quality, since August 10 I placed the order I am still waiting for it to arrive. The product may be 10, but the service is terrible, so it doesn't pay off. If someday the order arrives I will tell you....
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
I
Rating: 2 out of 5
I chose self-adhesive labels and although I followed the instructions for applying and washing them, they didn't stick after the first wash. They're pretty, though, and I received my order fairly quickly.
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Response from Petit-Fernand
Hello Florence, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
A
Rating: 4 out of 5
Perfect labels, everything ready for back to school
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E
Rating: 4 out of 5
Product as ordered, goods arrival on time
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M
Rating: 1 out of 5
My order has not yet arrived since August 9.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have to wait so long to receive your order. The second shipment we sent you should arrive next week. Good morning, Camille Petit-Fernand
J
Rating: 4 out of 5
Very satisfied my daughter is 8 years old and since her entry in nursery I call upon this company fast delivery affordable prices ????
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R
Rating: 1 out of 5
I still haven't received anything, so it's difficult to leave a review?
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as much as possible. Have a nice day, Cmonetiquette
I
Rating: 4 out of 5
Good products not bad choice only downside the price which is to my taste in a little too chèr
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L
Rating: 2 out of 5
Fast delivery, very pretty labels. However, they don't stick. I stuck the labels on 15 days ago and they came off. It's a shame. I'll have to put tape on top to reinforce it.
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Response from Petit-Fernand
Hello Laura, We are sorry to hear that your order did not give you complete satisfaction. Our team has contacted you by email in order to help you as best we can. Have a nice day, Cmonetiquette
I
Rating: 2 out of 5
The products never arrived ?
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Response from Petit-Fernand
Good morning Alessia, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
K
Rating: 4 out of 5
This is the third time I have ordered the personalized labels for kindergarten. Always very satisfied. Good quality and fast delivery
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M
Rating: 4 out of 5
Nice labels, varied choice. I removed one star because some of the labels peel off the pens. This was not the case with my previous orders.
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V
Rating: 2 out of 5
I booked August 8 we are on the 31st I still haven't received anything
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Response from Petit-Fernand
Good morning Vilma, we are sorry for this shipping anomaly by the postal services. As agreed, we have reshipped. Your order was reshipped on 29/09. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
I
Rating: 4 out of 5
Very nice practical Nevertheless on the crayon it sticks not so well but otherwise very nice fast delivery ao top
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L
Rating: 1 out of 5
I really like the product, too bad I never got it ...
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
N
Rating: 4 out of 5
The labels are very pretty and effective. Shipping is quite fast so I highly recommend ?
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I
Rating: 1 out of 5
I have not received my parcel.
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email to propose a solution to your problem. Have a nice day, Cmonetiquette
C
Rating: 2 out of 5
Unfortunately, the labels we ordered arrived 10 days after the order was placed! After the start of the Belgian school year:-( And at the opening, we had another family's order! Darn, our daughter doesn't have her school supplies "labeled"! A new shipment was generated following a complaint, but we would have liked express delivery! Only consolation: a discount code for a few percent!
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Response from Petit-Fernand
Hello Caroline, We're sorry that our customer service didn't live up to your expectations. As agreed, your order has been reshipped and will be delivered shortly. Have a nice day, CMonetiquette
L
Rating: 4 out of 5
We received our parcel in a much shorter time thank you!
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E
Rating: 4 out of 5
Correct order but the greaseproof paper for sticking labels was missing and must be supplied.
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S
Rating: 4 out of 5
Following a small problem with the delivery, they returned my order super quickly. Thank you so much!
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E
Rating: 4 out of 5
The labels and the wide choice of personalization options are fast and efficient. I'm waiting to order the colored gourd. I recommend fast delivery.
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P
Rating: 4 out of 5
The order conforms to the visuals on the site.
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C
Rating: 1 out of 5
The package never arrived and I claimed it several times telling me that there is a deadline. It arrived that day and never arrived. I have been sent to another address and to date nothing has arrived and it is already at the limit. I was very disappointed because I had heard very good things about petit-fernand.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. Your second shipment should reach you at the beginning of next week at the latest with Correos. Good morning, Camille Petit-Fernand
B
Rating: 1 out of 5
Sorry, I received labels with Lucas's first name instead of louise.
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Response from Petit-Fernand
Hello Maryline, We're sorry you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
L
Rating: 4 out of 5
Very good experience, delivery a little long.
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E
Rating: 1 out of 5
I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that we have proceeded with the refund as planned. We wish you a nice day, Cmonetiquette
E
Rating: 4 out of 5
I usually receive the labels on time, but this time they arrived late. As a result, I wasn't able to put them on my daughter's clothes before she went to boarding school... But apart from that, the labels are still very good.
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H
Rating: 4 out of 5
I've been ordering labels from you for 3 years and I'm very satisfied.
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A
Rating: 4 out of 5
I didn't receive my parcel when I first requested it (postal problem), but customer service was very responsive and offered to send me the parcel, which they did immediately. I received the parcel and I'm delighted with the result, which is what I expected.
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Response from Petit-Fernand
Hello Anna, We're sorry to hear that you still haven't received our labels. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
D
Rating: 4 out of 5
Order arrived on time. Personalized labels, top result. Thank you
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A
Rating: 4 out of 5
I really appreciate your products, which are practical and of high quality. I've already placed 3 orders and they won't be the last. On the other hand, the print quality seems slightly worse than before. It's a pity.
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