The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered for my children, but surprise, the notebooks are all mixed up, a real headache. I'm disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email so that we can find a solution to your problem. We wish you a nice day, C-Monetiquette
K
kellisha2
Rating: 1 out of 5
I still haven't received my labels, even though I was supposed to receive them last week, and when I contacted you I got an automatic reply which didn't help at all.
Translated reviews
Response from Petit-Fernand
Hello, It's not normal that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
G
Giulia R.
Rating: 1 out of 5
The labels ordered never arrived
Translated reviews
Response from Petit-Fernand
Good morning Julia, we are sorry for this shipping anomaly by the postal services. We have sent you an email to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
I
Isabel Del pino
Rating: 1 out of 5
The order arrived more than 20 days after the purchase, maybe it is the delivery company that also had shipping costs. If so, they should change the delivery company.
Translated reviews
Response from Petit-Fernand
Good morning Isabel, We are very sorry for this delay in delivery by Correos. However, we hope you like our products. Good day, Camille Petit-Fernand
C
cliente
Rating: 4 out of 5
The labels are as they appear on the website and the delivery times were met, although it took about 10 working days.
Translated reviews
N
Nadège RENSONNET
Rating: 1 out of 5
I still haven't received my order after 16 days.
Translated reviews
Response from Petit-Fernand
Hello Nadège, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
U
Utente
Rating: 4 out of 5
Stickers as per the image on the site. I haven't used them yet so I can't judge the performance. Very bad delivery service: no email was sent about shipping or delivery. The envelope was placed in the mailbox without even intercom.
Translated reviews
T
Tania A.
Rating: 1 out of 5
I didn't receive the package I also sent an email and no one answered me
Translated reviews
Response from Petit-Fernand
Good morning Tania, sorry for the delay in responding, we are closed on weekends. Indeed there was an error in the shipping address and I guess this is the cause of the missed shipment. However, we have responded to you to provide a solution. Have a good day
I
Invité
Rating: 1 out of 5
Very disappointed I did not receive my order
Translated reviews
Response from Petit-Fernand
Hello, Our team answered you by email to bring you a solution. We wish you a nice day CMonetiquette
I
Invité
Rating: 1 out of 5
Order never delivered
Translated reviews
Response from Petit-Fernand
Hello, Our team answered you by email in order to help you as well as possible. We wish you a nice day CMonetiquette
D
Debbie
Rating: 4 out of 5
I didn't receive my first order so I contacted them and they sorted a replacement order which I received in a few days, their clothing labels are lovely with a lot of options to pick from
M
Marie Ben
Rating: 1 out of 5
Hello, I still haven't received my order. I'm still waiting for it, hoping to have it before school starts. Sorry but very disappointed.
Translated reviews
Response from Petit-Fernand
Hello Marie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
C
Carole Dly
Rating: 4 out of 5
Fast delivery. Super pretty bottles, keep cool even when it's very hot. However, the cap is complicated to open and close, even for an adult. I had to remove it so that my daughter could serve herself independently.
Translated reviews
S
Sophie Caes
Rating: 1 out of 5
I still haven't received the labels I ordered over 20 days ago.
Translated reviews
Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, C-monetiquette
L
Lidwine
Rating: 4 out of 5
The labels are beautiful and stick as usual.
Translated reviews
D
Danielle K.
Rating: 4 out of 5
Easy purchase and fast delivery
M
MAR BEJGAR
Rating: 1 out of 5
I have not received my order even after having claimed it.
Translated reviews
Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
I
Invité
Rating: 1 out of 5
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
Translated reviews
Response from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
I
Invité
Rating: 2 out of 5
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
Translated reviews
Response from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
L
Lucie
Rating: 1 out of 5
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
Translated reviews
Response from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
R
Raquel
Rating: 1 out of 5
I have not received the order. In addition to the delay in the alleged delivery
Translated reviews
Response from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
I
Invité
Rating: 4 out of 5
Customer service
Translated reviews
M
Marie Nadine Orosmane
Rating: 4 out of 5
I am always satisfied with the stickers I receive. But it's a pity that I had to pay the additional 1950 customs fee.
Translated reviews
A
Alicia
Rating: 4 out of 5
Super label not disappointed my son and happy to have personalized his labels. I recommend
Translated reviews
C
Claire B.
Rating: 1 out of 5
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Response from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
I
Invité
Rating: 1 out of 5
I never received my order...
Translated reviews
Response from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
I
Invité
Rating: 4 out of 5
The labels have arrived, in good condition.
Translated reviews
I
Invité
Rating: 1 out of 5
Order not yet received
Translated reviews
Response from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
I
Invité
Rating: 1 out of 5
Order never received
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
E
Eva
Rating: 1 out of 5
I placed the order on July 29th. It is now August 25 and I still have not received it.
Translated reviews
Response from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
R
Raquel Fernández
Rating: 1 out of 5
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
Translated reviews
Response from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
L
Loreto gallego bea
Rating: 1 out of 5
I have not received my order
Translated reviews
Response from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
S
Sandra Molina Rodríguez
Rating: 1 out of 5
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
Translated reviews
Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
I
Invité Cécile
Rating: 2 out of 5
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
Translated reviews
Response from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
N
Noémie
Rating: 4 out of 5
The label concept is great, even if the ones for the supplies are a bit too big. Great gourd too, but the cap is so hard to open that it comes off completely when you open it. Unfortunately, a 4-year-old can't reclip it on his own, so it quickly gets lost or stays unhooked, which spoils its usefulness.
Translated reviews
A
Aranzazu Hurtado Moreno
Rating: 1 out of 5
I have not received my order yet
Translated reviews
Response from Petit-Fernand
Good morning Aranzazu, We are sorry for this situation. We will contact you this morning to help you. Good morning, Camille
I
Invité
Rating: 1 out of 5
Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????
Translated reviews
Response from Petit-Fernand
Hola Clara, Nuestro equipo lamenta que todavía no hayas recibido tu pedido. Nos hemos puesto en contacto contigo por correo electrónico para encontrar una solución a tu problema. Que tengas un buen día, Petit-Fernand
S
Steph T.
Rating: 4 out of 5
Initial order got lost in the post. After 12 working days I contacted customer services to confirm that i had not received my order. They kindly offered the option of refund, or resend at their cost. I accepted resend, and received the new order within 5 working days. Really appreciated the customer service and easy resolution. The products were as described and appear to be good quality!
S
Silvia
Rating: 1 out of 5
I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...
Translated reviews
Response from Petit-Fernand
Good morning Silvia, We are sorry about this situation. Your new shipment should arrive by the end of this week. Good day, Camille Petit-Fernand
P
personnaz sabrina
Rating: 4 out of 5
Very good. This is the 2nd year I've ordered them. The labels hold well, some end up in the washing machine, but on the whole it works, and it's super practical!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 