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I
Rating: 4 out of 5
Good products not bad choice only downside the price which is to my taste in a little too chèr
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 863 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 2 out of 5
Fast delivery, very pretty labels. However, they don't stick. I stuck the labels on 15 days ago and they came off. It's a shame. I'll have to put tape on top to reinforce it.
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Response from Petit-Fernand
Hello Laura, We are sorry to hear that your order did not give you complete satisfaction. Our team has contacted you by email in order to help you as best we can. Have a nice day, Cmonetiquette
I
Rating: 2 out of 5
The products never arrived ?
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Response from Petit-Fernand
Good morning Alessia, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
K
Rating: 4 out of 5
This is the third time I have ordered the personalized labels for kindergarten. Always very satisfied. Good quality and fast delivery
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M
Rating: 4 out of 5
Nice labels, varied choice. I removed one star because some of the labels peel off the pens. This was not the case with my previous orders.
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V
Rating: 2 out of 5
I booked August 8 we are on the 31st I still haven't received anything
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Response from Petit-Fernand
Good morning Vilma, we are sorry for this shipping anomaly by the postal services. As agreed, we have reshipped. Your order was reshipped on 29/09. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
I
Rating: 4 out of 5
Very nice practical Nevertheless on the crayon it sticks not so well but otherwise very nice fast delivery ao top
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L
Rating: 1 out of 5
I really like the product, too bad I never got it ...
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
N
Rating: 4 out of 5
The labels are very pretty and effective. Shipping is quite fast so I highly recommend ?
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I
Rating: 1 out of 5
I have not received my parcel.
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email to propose a solution to your problem. Have a nice day, Cmonetiquette
C
Rating: 2 out of 5
Unfortunately, the labels we ordered arrived 10 days after the order was placed! After the start of the Belgian school year:-( And at the opening, we had another family's order! Darn, our daughter doesn't have her school supplies "labeled"! A new shipment was generated following a complaint, but we would have liked express delivery! Only consolation: a discount code for a few percent!
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Response from Petit-Fernand
Hello Caroline, We're sorry that our customer service didn't live up to your expectations. As agreed, your order has been reshipped and will be delivered shortly. Have a nice day, CMonetiquette
L
Rating: 4 out of 5
We received our parcel in a much shorter time thank you!
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E
Rating: 4 out of 5
Correct order but the greaseproof paper for sticking labels was missing and must be supplied.
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S
Rating: 4 out of 5
Following a small problem with the delivery, they returned my order super quickly. Thank you so much!
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E
Rating: 4 out of 5
The labels and the wide choice of personalization options are fast and efficient. I'm waiting to order the colored gourd. I recommend fast delivery.
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P
Rating: 4 out of 5
The order conforms to the visuals on the site.
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C
Rating: 1 out of 5
The package never arrived and I claimed it several times telling me that there is a deadline. It arrived that day and never arrived. I have been sent to another address and to date nothing has arrived and it is already at the limit. I was very disappointed because I had heard very good things about petit-fernand.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. Your second shipment should reach you at the beginning of next week at the latest with Correos. Good morning, Camille Petit-Fernand
B
Rating: 1 out of 5
Sorry, I received labels with Lucas's first name instead of louise.
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Response from Petit-Fernand
Hello Maryline, We're sorry you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
L
Rating: 4 out of 5
Very good experience, delivery a little long.
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E
Rating: 1 out of 5
I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that we have proceeded with the refund as planned. We wish you a nice day, Cmonetiquette
E
Rating: 4 out of 5
I usually receive the labels on time, but this time they arrived late. As a result, I wasn't able to put them on my daughter's clothes before she went to boarding school... But apart from that, the labels are still very good.
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H
Rating: 4 out of 5
I've been ordering labels from you for 3 years and I'm very satisfied.
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A
Rating: 4 out of 5
I didn't receive my parcel when I first requested it (postal problem), but customer service was very responsive and offered to send me the parcel, which they did immediately. I received the parcel and I'm delighted with the result, which is what I expected.
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Response from Petit-Fernand
Hello Anna, We're sorry to hear that you still haven't received our labels. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
D
Rating: 4 out of 5
Order arrived on time. Personalized labels, top result. Thank you
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A
Rating: 4 out of 5
I really appreciate your products, which are practical and of high quality. I've already placed 3 orders and they won't be the last. On the other hand, the print quality seems slightly worse than before. It's a pity.
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I
Rating: 4 out of 5
Good quality label. However, there was a shipping error, I received the order from someone else. Customer service: Excellent! I received the correct order 3 days later. Thank you
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I
Rating: 1 out of 5
I still haven't received my order. And there is no parcel tracking.
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Response from Petit-Fernand
Hello Amandine, We are sorry to hear that you have not received your order. We have contacted you by email to propose solutions to your problem. Have a nice day, Cmonetiquette
M
Rating: 4 out of 5
Satisfied good product
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A
Rating: 4 out of 5
The labels are great, I love the snack box, but the gourd is very hard to open for a 3 year old girl who is starting kindergarten. I had to order another one from another site to get her in because it was impossible to open it on its own.
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B
Rating: 4 out of 5
very cute and nice labels
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N
Rating: 2 out of 5
Hello, I placed an order for stick-on clothing labels. I received them by mail without any problem, I have nothing to say about the design of the labels, and the result is very nice. However, the labels don't stick to the clothes. I did put them on the labels inside the clothes, but they wash off in the first wash (30°). I feel like I've thrown my money out the window. Why offer a product that doesn't serve its purpose? I strongly advise against this type of glue-on label.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order does not give you complete satisfaction. I invite you to contact us by email so that we can find a solution to your problem. Have a nice day, CMonetiquette
C
Rating: 4 out of 5
Very good labels, the ones for items that are a bit large for a compass chisel and the like. Simple site and fast delivery
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I
Rating: 4 out of 5
Nice labels and good quality. A little downside this year, as the typography chosen in previous years was no longer present, I chose another, which turned out to be much less legible - a shame!
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K
Rating: 4 out of 5
The team listens and is very attentive with beautiful products.
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D
Rating: 1 out of 5
We didn't receive the order 2 days before school started! I've written to you but haven't heard back! It's been almost 15 days. Usually no problem, but I just don't get it!
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Response from Petit-Fernand
Hello Déborah, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
V
Rating: 2 out of 5
I ordered the labels on August 18 with Express delivery 9.50 Delivery time: 24 hours) I never received them in 24 hours! I received them after only 5 days!
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Response from Petit-Fernand
Hello, We're sorry to hear that you didn't receive your order in time. Please contact our customer service so that we can reimburse you for the delivery costs. Have a nice day, Cmonetiquette
M
Rating: 4 out of 5
Fast delivery, I order every year and the quality is always there for a good price.
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C
Rating: 1 out of 5
Very disappointed! I thought I'd avoid the chore of making labels (paper and tape) as I do every year, so I ordered the "standard" labels. In the end, they didn't stick to the pencils and I had to tape them to make them stick - a waste of time and money - I won't be getting them back!
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Please contact our customer service so that we can provide you with a suitable solution. Have a nice day, Cmonetiquette
A
Rating: 4 out of 5
Great labels ??? ?? Delivery ?? a little long.
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I
Rating: 4 out of 5
Fast delivery
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