English 
L
Rating: 4 out of 5
The labels are beautiful and stick as usual.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 862 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 1 out of 5
I have not received my order even after having claimed it.
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
I
Rating: 1 out of 5
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
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Response from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
I
Rating: 2 out of 5
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
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Response from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
L
Rating: 1 out of 5
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
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Response from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
R
Rating: 1 out of 5
I have not received the order. In addition to the delay in the alleged delivery
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Response from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
I
Rating: 4 out of 5
Customer service
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M
Rating: 4 out of 5
I am always satisfied with the stickers I receive. But it's a pity that I had to pay the additional 1950 customs fee.
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A
Rating: 4 out of 5
Super label not disappointed my son and happy to have personalized his labels. I recommend
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C
Rating: 1 out of 5
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Response from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
I
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
I
Rating: 4 out of 5
The labels have arrived, in good condition.
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I
Rating: 1 out of 5
Order not yet received
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
I
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
E
Rating: 1 out of 5
I placed the order on July 29th. It is now August 25 and I still have not received it.
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Response from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
R
Rating: 1 out of 5
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
L
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
S
Rating: 1 out of 5
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
I
Rating: 2 out of 5
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
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Response from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
N
Rating: 4 out of 5
The label concept is great, even if the ones for the supplies are a bit too big. Great gourd too, but the cap is so hard to open that it comes off completely when you open it. Unfortunately, a 4-year-old can't reclip it on his own, so it quickly gets lost or stays unhooked, which spoils its usefulness.
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A
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Aranzazu, We are sorry for this situation. We will contact you this morning to help you. Good morning, Camille
I
Rating: 1 out of 5
Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????
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Response from Petit-Fernand
Hola Clara, Nuestro equipo lamenta que todavía no hayas recibido tu pedido. Nos hemos puesto en contacto contigo por correo electrónico para encontrar una solución a tu problema. Que tengas un buen día, Petit-Fernand
S
Rating: 4 out of 5
Initial order got lost in the post. After 12 working days I contacted customer services to confirm that i had not received my order. They kindly offered the option of refund, or resend at their cost. I accepted resend, and received the new order within 5 working days. Really appreciated the customer service and easy resolution. The products were as described and appear to be good quality!
S
Rating: 1 out of 5
I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...
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Response from Petit-Fernand
Good morning Silvia, We are sorry about this situation. Your new shipment should arrive by the end of this week. Good day, Camille Petit-Fernand
P
Rating: 4 out of 5
Very good. This is the 2nd year I've ordered them. The labels hold well, some end up in the washing machine, but on the whole it works, and it's super practical!
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I
Rating: 1 out of 5
My order never arrived and I am still waiting for my refund.
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Response from Petit-Fernand
Good morning, I confirm that your order has been refunded on 08/23/08. The refund will be reflected in your bank account within 7 working days. Hello, Camille Petit-Fernand
M
Rating: 4 out of 5
Super labels
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M
Rating: 1 out of 5
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
I
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
C
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
E
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
J
Rating: 4 out of 5
Impeccable service and product! I recommend them. I only rated it 4/5 because the 3 orders I've placed on the site have always given me the same experience: I have no order tracking. The item arrives but I don't know when in advance.
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M
Rating: 4 out of 5
It's easy to place an order, but the site is less convenient when you have a referral! For my part, I didn't manage to take advantage of this gift.
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G
Rating: 4 out of 5
Second time I've ordered, I'm very satisfied with the quality of the product, the delivery, their attentiveness and the speed of their response. Very good team, thanks again.
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E
Rating: 2 out of 5
After a request for a reprint because the labels weren't readable, we received the same thing, only worse. I think the colors, or the font, are wrong. Then you should remove this option from your online menu.
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Response from Petit-Fernand
Hello, I can confirm that your labels with the new design will be reproduced today! Thank you for your suggestion, we'll pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
I
Rating: 1 out of 5
I haven't received the order yet?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
The self-adhesive labels arrived quickly and were beautifully presented. My boys really like them.
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M
Rating: 4 out of 5
Very simple, easy to create and quick to send.
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E
Rating: 1 out of 5
Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.
Response from Petit-Fernand
Dear Ewa, we are sorry to hear that the post lost your order. We have offered you a new shipment and asked to confirm if the address you provided is correct. The customer service replied within 24 hours and we never had any confirmation since. Please, let us know what is the most suitable solution for you over the email. We are here to help you! Kind regards, Stacy
M
Rating: 1 out of 5
Do not stick After this comment and send proof. C-monetiquette reacted very quickly and sexcuse of this anomaly. A solution has been found. Very good after-sales service
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette