Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 856 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2 and 4 stars

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Eva
Rating: 4 out of 5
I value positively because my first shipment did not arrive and immediately they sent me another one without any cost and everything arrived correctly, thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your message ! Hello, CamillePetit-Fernand
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Céline M
Rating: 2 out of 5
I paid for 24h delivery and received my item 5 days later.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery was not respected. I have just reimbursed you for these costs, and we will also open a claim on our side. Please accept our apologies for this delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Rocio
Rating: 4 out of 5
Good value for money. I had a problem with the reception of the order and they solved it quickly. I would buy them again.
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Matra
Rating: 4 out of 5
Hello, I ordered my usual labels for my son and two extra toiletry bags. As usual, the labels are very good and the products are of good quality. I would recommend
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Zeynep A.
Rating: 4 out of 5
I like the quality very much. There are cheaper ones in terms of price. Delivery takes about 2-3 weeks as it comes by letter from abroad.
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Response from Petit-Fernand
Thank you for shopping with us and for your review. Have a nice day, Elise, EsIstMeins
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Priscillia
Rating: 4 out of 5
I've just received my stickers and I'm very happy with the result. I haven't used them yet, so I don't really have an opinion on how to use them, but I will for back-to-school. Ordered and delivered on time, nothing to say. So far, I'm happy with the way my order turned out.
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Aurore Pap's
Rating: 2 out of 5
Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...
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Response from Petit-Fernand
Hello Aurore, I'm sorry to read your opinion, but our labels are very resistant to washing. We invite you to contact us today via our contact form so that we can help you. Have a nice day, Sandra C-MonEtiquette
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Heather
Rating: 4 out of 5
I thought these were great value for money. Lovely choice of designs and colours. Not given 5 stars, as yet to really test how well they stay on clothes etc after washing. Havent use them in ernest yet as little one is still at nursey.
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Laura
Rating: 1 out of 5
I have not received my order,placed on 31/07
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by the postal service. We have refunded your order as requested. We remain available and wish you a good day. Alessio, Petit-Fernand
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Audrey K
Rating: 2 out of 5
Labels are pretty, but they come off... Whether it's object labels or clothing labels.
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Response from Petit-Fernand
Hello Audrey, we're sorry to read your message. We have just contacted you by email in order to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
I'm very happy with my self-adhesive labels. I've been ordering them for several years and I've never been disappointed.
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Audrey
Rating: 1 out of 5
Order placed on 09/08, supposedly shipped on 11/08, here we are on 23/08 and still nothing received!
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Response from Petit-Fernand
Hello Audrey, we're sorry about this delivery anomaly from the Post Office. I have just sent you an email to help you :) Have a nice day, Sandra C-MonEtiquette
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Christine C.
Rating: 4 out of 5
Although it didn't arrive around, the customer was very helpful and sent a new one right away. I do buy from this shop every year and highly recommend them.
Response from Petit-Fernand
Thank you for being our loyal customer and apologise for the postal services!
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Mimi
Rating: 4 out of 5
Fast shipping. The labels were exactly as shown on the website.
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Salhi- Simonet
Rating: 2 out of 5
The colors aren't as pretty as my previous orders (less choice and less quality) w In addition, the quality of the labels I bought this time is really inferior (they come off with difficulty and there are still bits of "glue" on the self-adhesive clothing labels). I'm really disappointed with this purchase, whereas I was completely satisfied with the last 2 orders.
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Response from Petit-Fernand
Hello, please contact our Customer Service via our contact form :) Please send us photos of the labels in question so that we can send them back to you. Have a nice day, Sandra C-MonEtiquette
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Mathilde Malapert
Rating: 4 out of 5
Thank you for your speed and especially for the different choices you bring. Keep up the good work! Kind regards
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Audrey Corrao
Rating: 2 out of 5
I did not receive all of my order!!!
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Response from Petit-Fernand
Hello Audrey, We're sorry to read your message about the Post Office delivery. We have just contacted you by email in order to help you, and send you back the order. Have a nice day, Sandra C-MonEtiquette
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Maeva
Rating: 4 out of 5
Second order, the labels are so pretty with cute little patterns, I just didn't recommend the thermal labels that didn't hold on the clothes last year. This year I'm trying out the stickers, so we'll see what happens?
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Patricia Muñoz Rivas
Rating: 1 out of 5
I have not received the order after 20 days. I have written and no one responds. Very bad service.
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Response from Petit-Fernand
Good morning Patricia, We are sorry for this situation. Your order will be shipped again as soon as possible. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Hello! We're back from vacation, but there are no parcels with stickers. You write what you sent, but nothing has arrived.
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your order. I see we sent your order back yesterday! We hope you will receive it soon! We are always available to help you. Luce C-MonEtiquette
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Mme Elisa Sanz
Rating: 2 out of 5
I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!
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Response from Petit-Fernand
Hello. I'm sorry to read about such a quality problem. I will contact you this morning by e-mail to discuss the situation. Have a nice day? Luce C-MonEtiquette
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Stéphanie Borbone
Rating: 4 out of 5
Oui très bonne les enfants son près pour la rentre merci
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Sabine
Rating: 4 out of 5
Good product except that after several washes it comes unstuck.
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Gemma C.
Rating: 1 out of 5
Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.
Response from Petit-Fernand
Dear Gemma, thank you again for choosing us. We are sorry again that the postal services lost your order. We rely on the post same as you are and unfortunately we could not influence their delivery or delays. Everything that depends on us was offered to you and we hope you will give our labels another chance!
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Sarah Zaghouani
Rating: 4 out of 5
Nice label
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Fatoumata Diaby
Rating: 4 out of 5
Order received in 72, fast and reliable
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Invité
Rating: 2 out of 5
Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.
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Response from Petit-Fernand
Hello. The number of labels is well specified when placing your order, we are sorry that it does not correspond to what you wanted. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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In C.
Rating: 4 out of 5
Punctual and accurate service
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Invité
Rating: 1 out of 5
Out of two books of labels, one did not bear my child's name!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your full order. I have just contacted you by email to help you! Have a nice day? Luce C-MonEtiquette
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Lucie
Rating: 4 out of 5
quality product, fun for children fast shipping
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Francesca C.
Rating: 1 out of 5
Never arrived anything and they didn't answer the email
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Response from Petit-Fernand
Good morning Francesca, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Angela
Rating: 4 out of 5
The labels I ordered are great. They stick really well to the textiles. Delivery took a little longer, but it was still okay.
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Response from Petit-Fernand
We are sorry that the delivery took a little while. However, we are pleased that you are satisfied with the labels. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 2 out of 5
The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend
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Response from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem! We are available to help you. Have a nice day? Luce C-MonEtiquette
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Jennifer Houtin
Rating: 4 out of 5
First order not received. I wrote to customer service who immediately sent a new shipment at their expense. The labels are very pretty and stick very well. Satisfied with my purchase, I recommend it.
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Verónica
Rating: 1 out of 5
The order says delivered and I.bo have received nothing, I try to contact them and they only send satisfaction surveys or delivery periods.
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Response from Petit-Fernand
Good morning, We will contact you today to help you. Hello, Camille Petit-Fernand
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Maud Bouillet
Rating: 1 out of 5
As I haven't received my order yet, I can't really give my opinion. Is it being delivered?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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Ct
Rating: 1 out of 5
Still waiting for product to be delivered a month from ordering
Response from Petit-Fernand
Hello Cathrin, I am sorry to hear there are some issues with the postal services and you haven't received your order yet. I have sent you an email to offer you further solutions. Kind regards, Jessica, Petit-Fernand
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Large
Rating: 4 out of 5
Very satisfied with my order, which arrived fairly quickly. I would have liked more fonts but otherwise perfect. I order every year for my daughter.
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Denise
Rating: 4 out of 5
I always make more stickers for co''vosotros clothing, but it always takes too long to arrive. Otherwise everything is fine.
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Viviana Garcia
Rating: 1 out of 5
I am still waiting for the order, since July 27th and I have placed the order, in the status it says that it has been delivered and here I have not received anything, my daughter is about to start school and I still don't have the stickers!
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you. Hello, Camille Petit-Fernand