The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My children loved their labels and the little stickers they received as gifts. Thank you, we were not disappointed and now they are ready for the new school year.
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Invité
Rating: 4 out of 5
You have the option of selecting a pattern
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Response from Petit-Fernand
Thank you for your review :) Have a nice day, Elise, EsIstMeins
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Elsa
Rating: 4 out of 5
Great product!
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Marie-Catherine Deldicque
Rating: 4 out of 5
Ok everything is as ordered
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Di loreto
Rating: 1 out of 5
I did not receive my order and I have no response to my email but the order has been charged.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Nathalie Vaast-Debast
Rating: 1 out of 5
I didn't receive my envelope, so I lost 30 euros! I would have liked a gesture from you but nothing came! I'll be sure to advertise with you!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Hareng Melissa
Rating: 4 out of 5
Satisfied with my order, however it's a shame that on some label sizes there is no family name.
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Wendy Hoarau
Rating: 4 out of 5
Second order and still satisfied.
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Sophie Giordanengo
Rating: 4 out of 5
Great product, fast shipping but still a bit expensive
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faustine
Rating: 2 out of 5
I followed all the instructions so that the labels would stick, but in the end I washed a garment twice and the label came off. I wash at 40 degrees, so I'm really disappointed with my investment for my son's first day of school. I had to buy a pad to anticipate the others coming off.
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Response from Petit-Fernand
Hello. We are sorry that our labels do not give you complete satisfaction. It is indeed abnormal for them to come off if the instructions have been followed correctly. I will contact you in the morning to discuss the solutions I can offer you. Have a nice day, Luce C-MonEtiquette
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Mathe
Rating: 4 out of 5
I am satisfied, thank you. The labels are very strong, I recommend them.
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Invité
Rating: 1 out of 5
It's twice now that I haven't received my order and no one is helping you apart from telling you to go and see your horrible neighbors!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Mathilde
Rating: 1 out of 5
I still haven't received my order. In addition, I have contacted the service 3 times both by email and via Instagram and I still have no answer.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Valérie Gautier
Rating: 2 out of 5
I received the order quickly, but one of the bottles arrived broken at the top. I'm very disappointed because it's the one for my son who's starting kindergarten. The rest of the order was fine, but I wouldn't recommend it in view of the broken bottle.
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Response from Petit-Fernand
Hello. We are very sorry that your cork arrived broken. I will contact you in the morning to arrange for it to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Thara Bouhebbal
Rating: 2 out of 5
Hello, Very disappointed this time the printing was not done correctly. Last time everything was fine and the delivery was very long. But this time it's the opposite
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Response from Petit-Fernand
Hello. We are very sorry that your labels have a printing defect. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Rose Lehmann
Rating: 4 out of 5
Delivery a little long
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Jocelin P.
Rating: 2 out of 5
I'm disappointed by my daughter's name tags. On the visual, her name was clearly visible with the chosen colors. On the real labels, it's very hard to read, it's very small and the colors don't make it easy to distinguish.
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Response from Petit-Fernand
Hello. We're very sorry that you're not entirely satisfied with our labels. I will contact you in the morning to arrange for them to be sent back to you! Have a nice day? Luce C-MonEtiquette
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Lucie Ferrier
Rating: 4 out of 5
I've been buying labels for years and never get any discounts. On the day I ordered, the code zen23 didn't work even though it was the last day. But otherwise the labels are very beautiful and practical. The kids stick them themselves on their clothes and objects.
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Valerie Bondanelli
Rating: 4 out of 5
Quality, price, colors, choice, pattern all very good. Just a little long lead time
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Laurence GAMARD
Rating: 4 out of 5
clear and practical website, easy ordering, fast shipping RAS
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Clare
Rating: 1 out of 5
My order never actually arrived dispite been told it was dispatch 2 august
Response from Petit-Fernand
Dear Clare, we are very sorry to hear that the post lost your order. Please, contact our customer service for the suitable for you solution. We are here to help you! Kind regards, Stacy
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emilie ta
Rating: 1 out of 5
Labels not received, but following my call I had the refund. however I had to manage to note the first name and surname of my son on all his belongings before his summer camp.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly and we regret that we could not help you in any other way. Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Pascaline Lebreton
Rating: 4 out of 5
Very good experience I recommend
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Adélie Lecerf
Rating: 4 out of 5
Product under test Fast delivery Iron-on labels more resistant than self-adhesive ones
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Davy .
Rating: 1 out of 5
Unfortunately, I can't share the experience of fast delivery that I had a day ago. I ordered on 02.08. and to date no order has arrived. What a pity.
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Response from Petit-Fernand
problem with the post has not arrived. Standard delivery can take up to 10 working days. If you ordered on August 2 and the labels were sent on August 4, delivery could still take place this week. We can give you more information if you contact our customer service and quote your order number. We are happy to help you!
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Mirella
Rating: 1 out of 5
I have not received my order and they send me a message that it has arrived and it should have arrived from the 26th to the 31st and nothing at all.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of the Post Office. We will contact you this morning to help you. Hello, Camille Petit-Fernand
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Johanna F
Rating: 4 out of 5
I'm pleasantly surprised, it's really great.
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A.
Rating: 2 out of 5
UPDATE: 14.8.23 Customer service has contacted me. I have asked for my delivery to be sent to me by express, as I can't wait another 14 for an order. Unfortunately, my request could not be granted! I now have my money back. But I am disappointed. I would have preferred the goods as they are really great. A real shame! And of course it's very easy to blame everything on the German postal service. Perhaps the French postal service also makes mistakes ;-) It's impossible to trace where the error lies, as the parcel is sent without tracking. I ordered on 31.7. According to the system, my order should arrive on 5.8. However, it also said that it could take up to 10 working days. I wonder how that can be? So I haven't received an order to date and have already contacted customer service after the 10 working days have expired. I received a standardized email. I contacted customer service again today. I will definitely use a different provider next time! School has been in session for a week and the teacher is causing me stress. You really don't need something like that.
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Response from Petit-Fernand
We are very sorry to hear that the order has not arrived due to the problem with the post office. We can certainly offer you a new shipment at our expense or other solutions. We are here for you and would appreciate you contacting us to find a solution for you. Unfortunately, there is no information about your name or order number and we have not been able to reach you. Ana from It's mine
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Jonathan C.
Rating: 2 out of 5
Delivery far too slow - not at all clear dispatch is outside of UK Actual stickers are good when they eventually arrive
Response from Petit-Fernand
Hello Jonathan, we are sorry to hear your delivery took a long time for your order! Your order was produced and dispatched within 48 hours and then, as stated on our website, delivery times can take between 3 to 10 business days. During that time we are completely dependant on Royal Mail ?? Kind regards, Jessica, Petit-Fernand
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IMPACT NV DESIMIO
Rating: 1 out of 5
Nothing received more response g had to recommend elsewhere!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast, secure ordering
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Imane Ghomich
Rating: 2 out of 5
I haven't received my order yet, so I'll give you my opinion.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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SABRINA
Rating: 1 out of 5
I'm still waiting for my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Lidia Fdz
Rating: 4 out of 5
The labels are super useful because you can have the name of your child printed on the clothes without the need for permanent pens on clothes... Selecting the white name on navy blue or red background is a bit blurry, I recommend choosing other background colors and strong colors for the name of the small because, although you can read the name, the color has faded when I got the labels home.
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A. W.
Rating: 4 out of 5
It's great that you can design the stickers differently together with your child. The ones from two years ago still stick firmly to the drinking bottle and lunch box despite washing up and dishwashers. The labels on the clothes also hold and are still easy to read. Great school set. Just a note, more of the very small labels for pens would be good, we couldn't quite manage it for colored and felt-tip pens and a few as replacements would also be good ...
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Response from Petit-Fernand
Hello, thank you very much for your purchase and your review. We are glad that the labels are still sticking so well after two years, that's great. We will also pass on your comment to the team. Have a nice day. ?? Elise, EsIstMeins
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Eli Espada Heredia
Rating: 1 out of 5
Order has not arrived after 17 days
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Rocio
Rating: 1 out of 5
I have not received it yet
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Response from Petit-Fernand
Good morning Rocio, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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emma RICCI
Rating: 1 out of 5
The quality is really not top Not only that, but I've ordered twice now and each time the packaging is completely destroyed. I'm going to stop using this brand.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I will contact you in the morning to discuss the matter. We remain available to help you? Luce C-MonEtiquette
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Katja S.
Rating: 1 out of 5
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
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Response from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
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Ana Moreno
Rating: 1 out of 5
I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that you have not yet received your order. The second shipment we have sent you should arrive this week. Please let us know if the post office is late so that we can help you as soon as possible. Hello, Camille Petit-Fernand
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