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S
Rating: 4 out of 5
Perfect results, I'm delighted
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 930 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Fast and accurate delivery
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L
Rating: 1 out of 5
I ordered my labels on July 5, here we are on July 20 and still nothing. I ordered them specifically for the kids' camp and I still haven't received them. As a result, my kids left for camp today without tags on their clothes. Not satisfied.
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Response from Petit-Fernand
Hello, I have just contacted you by email to find a solution that might suit you. We're here to help! The C-MonEtiquette team
I
Rating: 4 out of 5
The first order I took for my 2 children. This year my son has grown up and no longer wants them, but I ordered them for my daughter. The only thing to say is that the label doesn't stick completely to the felt-tip pens or pencils, but it's still good all year round. (The edges don't stick, the middle does).
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Response from Petit-Fernand
Thank you for your feedback. It's true that 1-line labels are not suitable for pens and pencils. On the other hand, the "mini" size labels are made for them! Don't hesitate to contact us directly by e-mail at [email protected] to make sure you get the right labels! Have a nice day? Luce C-MonEtiquette
C
Rating: 4 out of 5
I've been ordering my back-to-school labels for 4 years now and I'm always satisfied!
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C
Rating: 1 out of 5
The delivery times are quite long, the order was shipped on 08/07/2023 and it is now 20/07/2023 and I still haven't received anything!
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Response from Petit-Fernand
Following our telephone conversation, I can confirm that your order has been put back into production and will be reshipped to you as soon as possible! Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
J
Rating: 4 out of 5
Nice label, fast delivery. Not tried yet
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E
Rating: 4 out of 5
SPEED OF DELIVERY
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I
Rating: 4 out of 5
Very good, only better quality before?
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A
Rating: 4 out of 5
Order as expected.
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I
Rating: 4 out of 5
Product as always in order. Too bad that only limited colors are selectable for the font
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Response from Petit-Fernand
Hello Andreas, thank you for your order and your review. We have contacted you to have details about it and to pass on your comments to our teams. We wish you a good day. Elise, EsIstMeins
V
Rating: 4 out of 5
Beautiful graphics. Very timely delivery
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Response from Petit-Fernand
Good morning Valentina, we are glad you are satisfied with our products.??? We hope to see you back on our site soon!? Alessio, Petit-Fernand
I
Rating: 4 out of 5
Well, I order very often.
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T
Rating: 4 out of 5
Positive points: easy customization and fast shipping Negative points: payment method. I have vouchers from my company. These vouchers are considered as promotional vouchers and therefore cannot be combined. This forces me to make 3 separate purchases with 3 shipping charges instead of one.
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S
Rating: 4 out of 5
Fast, efficient delivery
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L
Rating: 4 out of 5
Order received quickly! Meets my expectations!
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R
Rating: 4 out of 5
The labels are beautiful
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Response from Petit-Fernand
Hello Rosa, Thank you very much ? Camille Petit-Fernand
M
Rating: 2 out of 5
I ordered thermoadhesive labels for my daughter but they arrived late, my daughter left and the labels arrived after she left, which was July 12 I had ordered them on June 26. Now I have the labels but I don't need them anymore.
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Response from Petit-Fernand
Good morning Mari, we are really sorry for this delay by the postal services. Please do not hesitate to contact us for any information on [email protected] A good day Alessio, Petit-Fernand
A
Rating: 1 out of 5
Delivered late even though I paid for express delivery
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Response from Petit-Fernand
Hello Astrid, we are very sorry about this delivery anomaly by the postal services. I have contacted you by e-mail so that we can better help you and discuss a solution that will suit you. Have a nice day. The C-MonEtiquette team
N
Rating: 4 out of 5
Very easy to order and use, but the delivery time is a bit long.
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I
Rating: 1 out of 5
13 days after my order, I still haven't received it. My daughter went to camp and I had to mark everything with a pen.
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Response from Petit-Fernand
Hello Aurelia, We have just sent you an email to help you. Have a nice day Camille C-MonEtiquette
H
Rating: 1 out of 5
I carefully follow the instructions for ironing the labels onto clothes, none of them hold up in the first wash, everything comes off, very disappointed. I hesitated to place my second order because that's what happened to me the first time, and then I said to myself, "OK, I'll try again, but I wouldn't recommend this again.
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Response from Petit-Fernand
Hello Cindy, We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
T
Rating: 4 out of 5
Great site discovered thanks to an ad on Instagram. Happy with the 2 bags I ordered for my baby.
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T
Rating: 1 out of 5
Out of 2 orders I have placed for labels, I have not received any, neither I nor any of my friends who have ordered.
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Response from Petit-Fernand
Good morning Tanit, After our call, I confirm that your order is on its way. Your friends can contact us so that we can help them. Have a nice day Camille Petit-Fernand
M
Rating: 4 out of 5
So far I have always been very satisfied with the labels. They last through every wash and are easy to use. This time I was pleased that a new format is now also available.
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Response from Petit-Fernand
Thank you very much for your review. That's great that you like our labels. Have a nice day, Elise, EsIstMeins
M
Rating: 4 out of 5
Many possible combinations (color, font, background, logo) to create your child's unique label. Quick and easy to create Fast delivery I recommend
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A
Rating: 1 out of 5
Cheek!!!! I would never order anything here again or recommend it to others - first I get the bottled goods - then I am assured that the correct goods will be sent within 24 hours. Then they forgot to send the correct goods - then they supposedly sent them - after asking again, it took another 11 days - will the goods be sent within 24 hours? I have not received any goods yet!!!!!!!!!!
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Response from Petit-Fernand
We apologize for the inconvenience! We understand that long waiting times are stressful. We send the labels with the tracking number as you requested and unfortunately the delivery is entirely dependent on the post office. If they are not delivered on time, unfortunately we have no control over Deutsche Post. The only solution we can offer is to resend or refund the order. We will contact you again by email to find the best solution for you. LG, Ana
C
Rating: 1 out of 5
I ordered labels as I had done before, but unfortunately I'm very disappointed. The yellow letters don't stand out at all against the yellow background. Despite having reported this to customer service, no correct solution (e.g. replacing them) has been found!
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Response from Petit-Fernand
Hello Julie, as we told you, this is the writing and background you chose when you personalized your order. We've just contacted you again by email. Have a nice day, Sandra C-MonEtiquette
A
Rating: 4 out of 5
Perfect order, confirms what I ordered and very cute. Hopefully the labels will last. Just the time between order and delivery a bit long.
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K
Rating: 4 out of 5
They look great visually. Great for larger items. But to be honest, they are too wide for pens. But what I think is great is that my wishes were subsequently changed
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Response from Petit-Fernand
Thank you for your order. Actually, we also suggest mini labels for pens, which you can find in the item labels section.
R
Rating: 4 out of 5
They seem good quality but I haven't tested yet to see how long they stay on. I would just say the envelope needs to be brighter or bigger as my husband thought it was junk mail and nearly threw it away
Response from Petit-Fernand
Hello! Thank you for your positive review! I'll make sure to forward your suggestion to our management team ?? Jessica, Petit-Fernand
A
Rating: 4 out of 5
Nothing wrong with the labels though, shame the promo codes only arrive after you've placed your order!!!!
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S
Rating: 1 out of 5
I haven't received anything I did change my address on the site mm though at no time was I asked to confirm the delivery address....
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Response from Petit-Fernand
Hello Sonia, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
S
Rating: 4 out of 5
I love your products but I ordered two different sizes of fabric bag and I received the same two, which is a shame.
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W
Rating: 1 out of 5
I haven't received anything yet. I placed my order on July 1st and still haven't received anything on July 17th.
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Response from Petit-Fernand
Hello Walid, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
S
Rating: 1 out of 5
I have not received my parcel
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Response from Petit-Fernand
Hello Sandra, we have just contacted you by email to help you with your order tracking. We look forward to hearing from you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
A
Rating: 1 out of 5
Disappointed because I trusted the reviews. I stuck labels on my son's school supplies for his first day of primary school and they peeled off after 24 hours. I really don't recommend it!
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Response from Petit-Fernand
Hello Ana, we're surprised by your message, as our labels stick to objects and clothing for a very long time. We invite you to contact us by email via [email protected] so that we can help you and better understand why they came off so quickly. Have a nice day, Sandra C-MonEtiquette
É
Rating: 2 out of 5
I find the result blurred, although I wasn't disappointed with my first order.
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Response from Petit-Fernand
Hello Emilie, we don't fully understand your request. We invite you to contact us by email via [email protected] so that we can help you and better understand what this is all about. Have a nice day, Sandra C-MonEtiquette
I
Rating: 1 out of 5
Because I thought I was getting simple labels and there's a soccer ball at the end and for a girl who's not great I didn't select anything on purpose and it's just the same.
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Response from Petit-Fernand
Hello Noémie, on the preview of your order there is a soccer ball, because you have validated this illustration. We also invite you to check on the confirmation email you received when validating your order, and come back to us if this is an error on our part or not. Have a nice day, Sandra C-MonEtiquette
C
Rating: 1 out of 5
I did not receive anything although I had requested express delivery...
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Response from Petit-Fernand
Hello Alice, following our telephone conversation, I can confirm the refund of your delivery costs. Good day, Sandra C-MonEtiquette