Customer reviews of Petit-Fernand

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Émilie

Rating: 4 out of 5

Published on 16/07/2023 à 09h34

Quality product, but the printing on the bottle leaves something to be desired.

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Invité

Rating: 4 out of 5

Published on 16/07/2023 à 09h29

Super-fast delivery, and the labels are great! For the packs, we should be allowed to choose several types of superheroes or others.

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Alison O.

Rating: 1 out of 5

Published on 16/07/2023 à 09h20

I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you

Response from Petit-Fernand Published on 17/07/2023

Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand

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Fabrine B.

Rating: 4 out of 5

Published on 16/07/2023 à 08h15

Very good quality, delivery takes a while to the UK, I bought it for my son's camping 1 week before and it didn't arrive in time. overall is very good. I recommend and will buy again

Response from Petit-Fernand Published on 21/07/2023

Hi Fabrine, We are very sorry to hear you didn't get your order on time for your son's camping trip! Delivery to the UK takes between 3 to 10 days so i it's always better to plan a little bit in advance ?? Thank you for your positive review and for being our customer ?? Jessica, Petit-Fernand

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Ana F M

Rating: 4 out of 5

Published on 15/07/2023 à 23h00

I received what I ordered and it meets my expectations.

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Response from Petit-Fernand Published on 26/07/2023

Hello Anne, We are delighted ! Camille Petit-Fernand

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Defays A.

Rating: 4 out of 5

Published on 15/07/2023 à 12h53

Great product, good quality, fast delivery. But the price is getting higher and higher

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Guest

Rating: 2 out of 5

Published on 14/07/2023 à 16h50

We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them

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Response from Petit-Fernand Published on 17/07/2023

Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand

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Invité

Rating: 2 out of 5

Published on 14/07/2023 à 12h37

Delivery unfortunately did not arrive. Nevertheless, quick refund.

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Response from Petit-Fernand Published on 17/07/2023

We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana

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Mercedes

Rating: 1 out of 5

Published on 14/07/2023 à 11h23

Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.

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Response from Petit-Fernand Published on 17/07/2023

Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand

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Mme HUET Christelle

Rating: 4 out of 5

Published on 14/07/2023 à 10h16

The latest labels we've received are top-notch? pretty and easy to attach to children's clothes!

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Anna R.

Rating: 2 out of 5

Published on 14/07/2023 à 10h00

I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor

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Response from Petit-Fernand Published on 17/07/2023

Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand

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Invité

Rating: 1 out of 5

Published on 14/07/2023 à 04h47

Unfortunately the parcel has not arrived.

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Response from Petit-Fernand Published on 17/07/2023

We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.

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Invité

Rating: 4 out of 5

Published on 13/07/2023 à 21h35

Unfortunately, the wrong order arrived, but it was processed immediately and the correct order arrived quickly.

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Response from Petit-Fernand Published on 31/07/2023

Thank you for your order and your review. We are always here to help you. Have a nice day, Elise, EsIstMeins

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Ddg

Rating: 4 out of 5

Published on 13/07/2023 à 21h02

I thought my order was lost but it arrived later than expected. Customer service was top notch and offered me various solutions. Responsive, professional and pleasant! Thank you very much and see you next time ; )

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Hansen

Rating: 1 out of 5

Published on 13/07/2023 à 18h35

Unfortunately I have not received an order.

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Response from Petit-Fernand Published on 17/07/2023

Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins

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Invité

Rating: 1 out of 5

Published on 13/07/2023 à 14h52

Delivered a week after the order, when I didn't need it!

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Response from Petit-Fernand Published on 14/07/2023

Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand

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Invité

Rating: 4 out of 5

Published on 13/07/2023 à 13h42

Very good, I really like the product, but they take a long time to ship.

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Response from Petit-Fernand Published on 26/07/2023

Hello, Thank you for your message :) We're sorry it took you so long to receive it. Camille Petit-Fernand

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Angélique Durand

Rating: 2 out of 5

Published on 13/07/2023 à 12h52

I received the labels half-tied in the notebook, not very presentable I think and especially not practical.

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Response from Petit-Fernand Published on 14/07/2023

Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette

K

Krol

Rating: 4 out of 5

Published on 13/07/2023 à 12h19

Easy and accessible site... sufficient choice

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Claudia N.

Rating: 4 out of 5

Published on 13/07/2023 à 11h50

the site is full of choices for every taste. placing the order is easy and fast, delivery always on time

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Response from Petit-Fernand Published on 26/07/2023

Good morning Claudia, we thank you for your review.? We hope to see you again soon!!! Alessio, Petit-Fernand

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Susanne

Rating: 4 out of 5

Published on 13/07/2023 à 09h37

Super nice stickers fast delivery

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Response from Petit-Fernand Published on 26/07/2023

Thank you very much for your kind review. Have a nice day. Elise, ItIsMine

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Invité

Rating: 1 out of 5

Published on 12/07/2023 à 21h29

Product never arrived in post!

Response from Petit-Fernand Published on 13/07/2023

Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand

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TheHomer565

Rating: 4 out of 5

Published on 12/07/2023 à 18h31

Everything is fine, unfortunately shipping takes a bit long.

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Response from Petit-Fernand Published on 31/07/2023

Hello Thomas, thank you very much for your order and your review. We are sorry that the delivery time took quite a long time. Have a nice day. Elise, EsIstMeins

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Amélie Morin

Rating: 4 out of 5

Published on 12/07/2023 à 18h01

I love the concept of stickers on clothes. Now choosing a pattern around the edges doesn't do much good as half of it is cut off and I find that a bit of a shame.

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Invité

Rating: 1 out of 5

Published on 12/07/2023 à 14h56

I have not received my order and I ordered it 20 working days ago.

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Response from Petit-Fernand Published on 13/07/2023

Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand

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JungenMama

Rating: 4 out of 5

Published on 12/07/2023 à 13h15

Fast delivery, good quality.

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Response from Petit-Fernand Published on 31/07/2023

Hello, thank you very much for this great review. Have a nice day. Elise, EsIstMeins

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frederic soulier

Rating: 4 out of 5

Published on 12/07/2023 à 13h09

I had already ordered as I was pleased and recommended other products.

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Response from Petit-Fernand Published on 13/07/2023

Hello Frederic, thank you for your confidence! Good day, Camille C-MonEtiquette

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Invité

Rating: 4 out of 5

Published on 12/07/2023 à 10h51

Easy-to-use labels

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Farjon Vanessa yael

Rating: 4 out of 5

Published on 12/07/2023 à 10h45

The labels are very pretty L shipment takes a little while

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Invité

Rating: 4 out of 5

Published on 12/07/2023 à 09h54

Very satisfied with the product. Thank you quality, speed

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Caroline

Rating: 1 out of 5

Published on 11/07/2023 à 16h10

Order not received. No response when trying to contact

Response from Petit-Fernand Published on 12/07/2023

Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand

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Aurélie PARENT

Rating: 4 out of 5

Published on 11/07/2023 à 13h37

Clothing and object labels. Great patterned background for the minis, as no icon is possible! It's a real eye-catcher!

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Hans-Georg

Rating: 4 out of 5

Published on 11/07/2023 à 12h30

Good quality and fast delivery at a good price. Ordering was very easy. Thank you very much.

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Response from Petit-Fernand Published on 26/07/2023

We are delighted that our articles have met your expectations! Have a nice day. Elise, ItIsMine

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amanda granier

Rating: 4 out of 5

Published on 11/07/2023 à 12h05

Fast delivery, perfect packaging and satisfactory products. The gourd is already broken. The stopper is not suitable for children and breaks at the first drop. A pity because the design and personalization are very good.

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Rating: 2 out of 5

Published on 11/07/2023 à 11h40

The delivery did not go well, I paid for delivery in 24 hours, but it took at least 5 days to receive it. Delivery is expensive

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Response from Petit-Fernand Published on 12/07/2023

Hello Claire, We have just refunded your shipping costs. Your order should have been delivered on time. Have a nice day, Camille C-MonEtiquette

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Invité

Rating: 1 out of 5

Published on 11/07/2023 à 09h23

Bad. Lack of information. I have not received the product yet.

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Response from Petit-Fernand Published on 11/07/2023

Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand

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Maria

Rating: 1 out of 5

Published on 11/07/2023 à 08h51

I have not received my order. Please give me a contact telephone number to try to reach you. Thank you

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Response from Petit-Fernand Published on 12/07/2023

Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand

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Cécile Mai

Rating: 4 out of 5

Published on 11/07/2023 à 08h11

Hello, overall I am satisfied with my order. I was a little disappointed, however, because the pattern and writing I chose didn't really bring out my son's first and last names (vague blue and white patterns with white writing). It looked better on the screen. I'll be more vigilant on this point in the future. Nevertheless, on a positive note, I'd say it was a good experience, delivery was fast and the designs are pretty.

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Nathalie

Rating: 4 out of 5

Published on 11/07/2023 à 03h27

Very intuitive! Would just benefit from more "pre-teen" designs to satisfy our fast-growing children...

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Guest

Rating: 4 out of 5

Published on 10/07/2023 à 17h31

This time very satisfied with the delivery time! I had chosen tracked delivery so as not to have to deal with the problems of my last order.

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