The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
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Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The first impression is very good. Unfortunately, I can't yet say how it will stand up to the washing machine.
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S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Laura
Rating: 4 out of 5
Speed and wide choice
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Idoia Villacian Zarate
Rating: 4 out of 5
Delivery was fast
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cliente
Rating: 4 out of 5
courteous and punctual service, great graphic options, but the adhesive clothing labels are slightly large for my taste
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Lilou
Rating: 4 out of 5
Nothing to say about the service, fast shipping and delivery
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Luigi
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
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C.M
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
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Davide
Rating: 4 out of 5
On-time delivery, ease of payment, product lives up to expectations
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Ileana
Rating: 4 out of 5
easy to place the order and very intuitive to use the site for choosing items
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Invité
Rating: 4 out of 5
The labels are of good quality and the wide choice for personalization is top-notch!
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Magicat
Rating: 4 out of 5
The products I wanted came correctly as expected. However, the came at the end of the postal period which was sadly too late for their intended purpose.
Response from Petit-Fernand
Many thanks for choosing us and apologies if the Royal Mail deliver with the delays.
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AUDREY FAUVEL
Rating: 2 out of 5
I had chosen a black spider logo and to my great surprise the logo is all white so you can't see anything disappointed
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Response from Petit-Fernand
Hello Audrey, we've just sent you an email to help you understand your request. Have a nice day, Sandra C-MonEtiquette
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Nadège Durand
Rating: 4 out of 5
Fast shipping. Affordable products. ALL CLEAR. Happy with my purchase. Second time ordering from this site.
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Invité
Rating: 1 out of 5
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
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Response from Petit-Fernand
Hello, We are sorry :( Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
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DGD
Rating: 1 out of 5
Order placed on 27/05, payment made, I still haven't received anything.
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Response from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
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Sandrine Bottazzi
Rating: 4 out of 5
Fast delivery, nice labels that hold well. But it says A little small
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Maurine Costa
Rating: 2 out of 5
Very disappointed by my last order, my first experience had been perfect but this time I received my labels all blurred and with a big delay in shipping ... too bad.
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Response from Petit-Fernand
Hello Maurine, we're sorry about this? Can you send us some photos? I've just sent you an e-mail. Good day to you, Mathilde
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Émilie
Rating: 4 out of 5
Several orders over the last few years, always satisfied with the quality of the iron-on clothing labels. Fast delivery and always conforms to our choice, variety of colors and designs. The only minor disappointment was the stainless steel gourd to be personalized, which was already leaking even though we'd only been using it for less than a year, and the paint had peeled off after a few weeks.
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Mel
Rating: 2 out of 5
Hello, the last labels did not stick once put in the machine.
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Response from Petit-Fernand
Hello, you ordered self-adhesive labels for objects. Or is this another order? I'll send you an e-mail to clarify the matter. Have a nice day, Mathilde
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Cécile
Rating: 1 out of 5
The writing was too small and the labels peeled off on the 1st slap.
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Response from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
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ADELAIDE LEMAGNENT
Rating: 4 out of 5
Order received very quickly and corresponds perfectly to what I wanted. Very practical to be able to order only the type of labels we want.
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Johanna DUFAU
Rating: 1 out of 5
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
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Response from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
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Angeles
Rating: 1 out of 5
I have never received the labels
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Response from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde
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Marc
Rating: 1 out of 5
I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.
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Response from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it :( I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
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Invité
Rating: 1 out of 5
Unfortunately for the second time in a row the order did not arrive after a long wait.
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Response from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
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Invité
Rating: 4 out of 5
I'll write a full review after I've washed my clothes a few times. My first impression, no pun intended, is amazing. Sincerely yours
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Tifany Lejeune
Rating: 4 out of 5
Nice flask, but it leaks systematically when it's bent over in the schoolbag.
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Florence D
Rating: 4 out of 5
Very practical product: self-adhesive labels. In my opinion, it doesn't wash as well as before. Fast, reliable service. Excellent communication.
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Camus audrey
Rating: 4 out of 5
Wide choice
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Camille
Rating: 4 out of 5
Great labels for clothes and objects. They hold very well!
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Invité
Rating: 1 out of 5
I never received what I ordered!
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Response from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
They don't stand up to washing
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Response from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
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NEREA GARITAONANDIA
Rating: 4 out of 5
The shipping in my opinion takes a while, but it is worth the wait! In addition, they are very friendly, I will repeat for sure!
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Mme Marie Barbare
Rating: 4 out of 5
Super easy and super fast
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