Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 904 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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A
Ana M.
Rating: 4 out of 5
following a purchase from 11/08/2025
Correct.
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Yolène B.
Rating: 4 out of 5
following a purchase from 01/09/2025
meets my expectations and final visual as on the site during the design so very good
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Response from Petit-Fernand
Hello Yolène,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted to hear that our site and the final visual met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future projects!

Best regards,
Loriane C-Monetiquette
A
Alice M.
Rating: 1 out of 5
following a purchase from 01/09/2025
I am very disappointed, I had ordered labels that never arrived... my daughter was very disappointed because we made them together and she was eagerly waiting for them.
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Response from Petit-Fernand
Hello Alice,

We are sincerely sorry to hear that you have not received your labels and understand your daughter's disappointment.
We have refunded you following your request.

Sandra C-MonEtiquette
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Giglio A.
Rating: 4 out of 5
following a purchase from 19/08/2025
For now beautiful, let's hope they last
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Stefanie S.
Rating: 4 out of 5
following a purchase from 10/08/2025
I find the stickers overall very good. So far, I have ordered 4 times and always 100 pieces. I am very satisfied with the quality, and the selection of colors, designs, and fonts is very versatile. Development and progress are always important, but I find the new formats/sizes not as practical as before. There were always small rectangular stickers that were perfect. Best regards.
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Response from Petit-Fernand
Good day, Renate,
thank you very much for your note. However, I am surprised as the label formats have not been changed. Please do not hesitate to contact us via our contact form with photos so that we can learn more details.
Thank you very much and have a nice day,
Customer Service EsIstMeins
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Leprenia H.
Rating: 1 out of 5
following a purchase from 31/08/2025
Hello, I haven't received anything to date. Best regards.
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Response from Petit-Fernand
Hello Leprenia,

Thank you for your feedback. We are sorry to hear that you have not yet received your order. We have contacted you by email to assist you.

Sandra
C-MonEtiquette.
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Galizia C.
Rating: 2 out of 5
following a purchase from 22/08/2025
I followed the instructions, pressing firmly with the very hot iron on the label (but first placing the provided sheet of paper on it).. waited a few days before wearing the sweater, but already two labels are coming off. One did not stick well, despite the correct pressure. I am very sorry, I will try again hoping for a better application, but I really believe I followed all the steps correctly.
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Response from Petit-Fernand
Good morning Chiara,

Thank you for sharing your experience with us. We are sorry to hear that you encountered difficulties with the labels. We assure you that our goal is to offer high-quality products and we are committed to continuously improving. We invite you to contact our customer service for assistance and to resolve the situation.

Best regards,
Giulia from Petit-Fernand
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Sophie M.
Rating: 1 out of 5
following a purchase from 30/08/2025
I made a request to modify the order for a custom stamp. I received my initial order and it was not modified. Moreover, the stamp is not of good quality. It smudges on one of the corners, leaving a mark in addition to the inscription: I am disappointed at 30 euros for the stamp, it would be better to write it myself at home on the clothes.
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Émilie L.
Rating: 2 out of 5
following a purchase from 19/08/2025
The adhesive labels stick much less well than before
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Response from Petit-Fernand
Hello Emilie,

We invite you to contact us through our website to assist you.
We would need to know which labels are in question.

I wish you a good day,
Sandra C-MonEtiquette
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 01/09/2025
Superb receipt quickly and in accordance with the description
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Sergi M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Hello, In previous occasions we bought heat-adhesive labels for clothing and it was perfect, they haven't come off in 2 years. This time, following the same process, they have all come off in the first wash. I can't request a refund because I have already used many, but I am not satisfied this time.
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Response from Petit-Fernand
Hello,

I am very sorry to read your message.

Your labels should not come off like that from your garments. We just proposed a solution via email.

Have a good day,
Camille Petit-Fernand
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justine B.
Rating: 4 out of 5
following a purchase from 01/09/2025
Responsive after-sales service, very good communication addressed the problem but the problem was resolved very quickly I'm waiting for my new order Thank you
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Claire O.
Rating: 2 out of 5
following a purchase from 22/08/2025
Labels have already started peeling off after only two weeks. Other brands previously used did not do this
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
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Alessio F.
Rating: 4 out of 5
following a purchase from 22/08/2025
Great product
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Charlotte M.
Rating: 1 out of 5
following a purchase from 21/08/2025
Still no order despite chasing & being told another has been sent.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
A
Aurélie R.
Rating: 4 out of 5
following a purchase from 31/08/2025
Fast shipping. Great selection of designs. Perfect
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Marie C.
Rating: 4 out of 5
following a purchase from 29/08/2025
Very nice result
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Soraya L.
Rating: 1 out of 5
following a purchase from 31/08/2025
The labels do not stick. I am not satisfied with the product.
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Response from Petit-Fernand
Hello Soraya,

I confirm the return of the entire order.
We apologize for this quality issue.

Have a nice day,
Sandra C-MonEtiquette
S
Sabrina B.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't received anything, the pickup point is still closed
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Response from Petit-Fernand
Hello Sabrina,

Thank you for your feedback. We apologize for this inconvenience. Please know that we are committed to resolving this issue quickly. An email has been sent to assist you.

See you soon,
Sandra C-MonEtiquette
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Marie-Laure R.
Rating: 4 out of 5
following a purchase from 30/08/2025
A clear site, there is a choice. Good experience
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Elena J.
Rating: 2 out of 5
following a purchase from 21/08/2025
Unfortunately, the desired hippopotamus is only half well printed, on the other side of the hippopotamus it looks like the printer had lost interest.
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Response from Petit-Fernand
Good day, Elena,
I will contact you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Emma G.
Rating: 1 out of 5
following a purchase from 21/08/2025
The stick on labels don’t stay on after being washed.
Response from Petit-Fernand
Hello Emma,

Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to our customer service so we can assist you further and ensure your satisfaction with our products.

Best regards,
Giulia Petit-Fernand
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Pascale D.
Rating: 4 out of 5
following a purchase from 30/08/2025
Great
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Monica C.
Rating: 4 out of 5
following a purchase from 29/08/2025
easy and practical
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Sophie S.
Rating: 1 out of 5
following a purchase from 18/08/2025
Does not detach easily and does not stick well
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Response from Petit-Fernand
Hello Sophie,

Thank you for your feedback. We are sorry to hear that you have encountered difficulties with our products. Your satisfaction is our priority, and we take your comments very seriously. We have just contacted you by email to offer you a solution :)

Best regards,
The C-Monetiquette team
Z
Zoe G.
Rating: 2 out of 5
following a purchase from 30/08/2025
I am very satisfied with the quality of the labels but very disappointed with the stamps. Only one ink pad for two stamps purchased - I do not find that reasonable, considering the price of the product.
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Response from Petit-Fernand
Hello Zoe,

Thank you for taking the time to share your feedback. We are delighted to hear that you are satisfied with the quality of our labels. Regarding the stamps, we understand your disappointment and will take your comments into account to improve our offerings. Please feel free to contact us directly for any questions or suggestions.

Best regards,
Giulia C-Monetiquette
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nic S.
Rating: 4 out of 5
following a purchase from 30/08/2025
I had paid for delivery in 24 hours but received it in 6 days...?
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Christelle K.
Rating: 2 out of 5
following a purchase from 30/08/2025
I have been buying your labels for 4 years, and I am very satisfied. I paid for express delivery for my last order, I received it 1 week later, what’s the point of paying more for delivery, and receiving the package 1 week later. I am not satisfied at all, I request a refund for the delivery. Thank you for your understanding
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Response from Petit-Fernand
Hello Christelle, we are sorry for this inconvenience. We had not received a complaint from you, otherwise we would have reacted immediately. For your future orders, please contact us directly so that we can assist you faster. We will get back to you shortly.

Best regards,
Chiara C-MonEtiquette
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PALOMA G.
Rating: 4 out of 5
following a purchase from 20/08/2025
The labels are of very good quality. This last time I chose to buy 2 packs, one for each child and the truth is that I prefer to choose the number of labels than the packs. In my opinion, there were too many object labels and too few clothing labels. One detail to improve that would be very helpful when you have several children is that the cover of the stickers comes differentiated from one another, at least by color, or with the child's name on the outside... in the end we have several little books around the house and I have to open them each time to see whose they are ;)
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Afonso F.
Rating: 1 out of 5
following a purchase from 30/08/2025
I did not receive my package.
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Response from Petit-Fernand
Hello,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.

Best regards,
Chiara, C-MonEtiquette
D
De Toffani L.
Rating: 4 out of 5
following a purchase from 20/08/2025
Satisfied, faster in shipping compared to previous years.
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Meliha C.
Rating: 2 out of 5
following a purchase from 20/08/2025
Looks nice but comes off from all the pens. Sad
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Response from Petit-Fernand
Good day, Meliha,
I am sorry to read that. I will get in touch with you to obtain further information on this matter.
I wish you a nice day,
Customer Service EsIstMeins
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Anne-Françoise B.
Rating: 1 out of 5
following a purchase from 10/08/2025
I am disappointed with my labels, the proposed format does not match the material used
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Response from Petit-Fernand
Hello Anne-Françoise,

Thank you for taking the time to share your opinion. We are sorry to hear that the format of your labels does not meet your expectations. Your feedback is valuable and will help us improve our offering. We have contacted you directly by email to discuss your situation.

Best regards,
Alice C-Monetiquette
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NAIMA A.
Rating: 1 out of 5
following a purchase from 27/08/2025
I ordered the new labels a line with glitter option etc… the product is compliant but they stapled everything, I end up with punched labels.. not great
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Response from Petit-Fernand
Hello Naima,

Thank you for your feedback. We are glad to hear that the product meets your expectations, but we are sorry to learn that the packaging caused inconveniences. Your experience is valuable to us and we will ensure to improve our shipping methods to avoid this kind of situation in the future. Please feel free to contact us for any questions or concerns, we are here to assist you.

Best regards,
Giulia from C-Monetiquette
A
Aline M.
Rating: 1 out of 5
following a purchase from 30/08/2025
Very disappointed, labels that do not stick and come off very quickly…
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Response from Petit-Fernand
Hello Aline,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that our labels did not meet your expectations. Your satisfaction is our priority, and we are committed to improving the quality of our products. Please feel free to contact us by email, we will be happy to find a solution.

Best regards,
Giulia C-Monetiquette
M
Mariotti S.
Rating: 4 out of 5
following a purchase from 19/08/2025
Good material and service. However, the cost seems a bit high.
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Belloni G.
Rating: 1 out of 5
following a purchase from 19/08/2025
Unfortunately, the labels come off after a wash at 30 degrees in the washing machine
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Response from Petit-Fernand
Good morning Gaia,

Thank you for your feedback. We are sorry to hear that you have encountered problems with the labels. The quality of our products is a priority for us and we are committed to ensuring maximum satisfaction. We kindly ask you to contact our customer service, we will be happy to assist you and find a solution.

Best regards,
Giulia from Petit-Fernand
M
Maria D.
Rating: 2 out of 5
following a purchase from 20/08/2025
Although I followed the instructions and they stuck well after the iron. With the first wash, the vast majority came off, the others in the second wash. The ones that simply stuck, very well.
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Response from Petit-Fernand
Hello Maria,

I’m sorry to read your message

We just got in touch with you to help you as they shouldn’t come off like this

Good day,
Camille Petit-Fernand
E
Evelyn J.
Rating: 4 out of 5
following a purchase from 15/08/2025
Nice stickers. Now we have to wait and see if they hold up
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Response from Petit-Fernand
Good day, Evelyn,
I am very pleased with your positive review – thank you for sharing your experience with us.
Have a nice day,
Customer Service EsIstMeins
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Beatrice D.
Rating: 4 out of 5
following a purchase from 30/08/2025
Very happy with my purchase
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