The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Two orders placed a week apart and both arrived at the same time. Because there was a problem when paying for the first order. Mail sent to customer support, who didn't get back to me. As a result, the labels arrived and my son had already left on his school trip.
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Response from Petit-Fernand
Hello Pauline, we're sorry to read your message. We apologize for the technical problem. Have a nice day, Sandra C-MonEtiquette
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crist
Rating: 4 out of 5
Quick and easy?
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Hannah
Rating: 4 out of 5
Lovey product and service. Delivery took a while and a little more expensive than others on the market. Time will tell if they last longer than competitors
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Anne HERMANN
Rating: 4 out of 5
I am delighted with the speed with which I received my labels. Unfortunately, I'm a bit disappointed because they don't stick to my clothes. After 3 days, the ones on my slippers had come off. Same on clothes, but great on objects.
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Typhaine Gimbert
Rating: 2 out of 5
Very long delivery times
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Response from Petit-Fernand
Hello Typhaine, we hope that despite the postal delay you have received your order. Have a nice day, Sandra C-MonEtiquette
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Vanessa
Rating: 2 out of 5
Received the parcel too long, ordered a week in advance for my son's school trip, I couldn't use the labels on his clothes because I received them too late.
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Response from Petit-Fernand
Hello Vanessa, thank you again for your availability by phone. See you soon. Sandra C-MonEtiquette
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Marine VARGAS
Rating: 1 out of 5
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
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Response from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
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Laura B.
Rating: 4 out of 5
On the order it would be better to have the date written with the promise of delivery
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Carla Penafria
Rating: 1 out of 5
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
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Response from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
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Response from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
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Jasmin
Rating: 4 out of 5
Great designs, fast delivery, stickers stick well to clothes, lunch box etc. The clothes stickers don't stick to shoes, so you have to order extra ones for shoes. Dishwasher, washing machine and tumble dryer safe!
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Response from Petit-Fernand
Dear Jasmin! Thank you for your purchase from us and for this positive review! Please make sure to follow the instructions on each individual label, otherwise they may peel off if used incorrectly.
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Sarah A.
Rating: 4 out of 5
It was quick and the choices were nice.
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Jennifer F.
Rating: 4 out of 5
Shipping took quite a long time (1 week), but the stickers look great.
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yolanda
Rating: 4 out of 5
Good product at a good price, the only problem is that it took a long time to arrive.
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Jordi Pujol
Rating: 1 out of 5
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
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Response from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
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Giovanna M.
Rating: 4 out of 5
Great personalized labels for my baby girl's baby clothes, especially the adhesive ones. I had a little trouble with some thermo adhesive labels I bought as a backup the glue had worn off.
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CECILE NEUBERT
Rating: 4 out of 5
Nice, high-quality labels, but they peel off a little too easily by hand for clothing (and object) stickers. Some of the decal fonts are really shabby (such as laperçu). Customer service contact with "off the mark" response
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Invité
Rating: 1 out of 5
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
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Response from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
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Mélanie
Rating: 4 out of 5
The labels arrived quickly and are of good quality.
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Océane OLLIVIER
Rating: 4 out of 5
Fast turnaround and very attractive product prices.
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Invité
Rating: 4 out of 5
This time the stickers are not so easy to remove from the pad. Too bad
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David
Rating: 4 out of 5
A good choice and delivered on time
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Invité
Rating: 2 out of 5
The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.
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Response from Petit-Fernand
Hello Laura, sorry again for the misunderstanding about the delivery. Thank you for your availability by phone. Have a nice day, Sandra C-MonEtiquette
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Susana
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
Never recieved my item and no communication
Response from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
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Clérenne Nicolas
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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cécile P. Soisy
Rating: 4 out of 5
please bear in mind that lead times are 2 days after creation, so allow 4-5 days after payment. labels are impeccable and hold up very well to washing.
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Invité
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
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Lisa
Rating: 4 out of 5
The clothing and item stickers have been great, we ended up ordering a second lot when our daughter went up clothes size. The item stickers have lasted on dummies for a couple of months so far, going through being washed and sterilised. However, the iron on name tags came off really easily. We may have not read the instructions properly, but they only lasted a few washes.
Response from Petit-Fernand
Dear Lisa, thank you for being our customer:) Even if the instructions has not been followed correctly, you can still iron over the iron-on labels to make sure that the glue has melted and the labels will be permanent!
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Co
Rating: 4 out of 5
Easy, inexpensive and useful
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Invité
Rating: 1 out of 5
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
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Response from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
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Response from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
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Stéphanie g
Rating: 2 out of 5
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
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Response from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
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Katia
Rating: 1 out of 5
Still haven't received my order without any news. Please contact me
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Response from Petit-Fernand
Hello Katia, we've replied by email to help you and check your postal address with you. Have a nice day, Sandra C-MonEtiquette
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ELENA TERUEL PRESTON
Rating: 4 out of 5
I did not receive the order, but they have sent me another one free of charge. The problem was with the post office. I hope to receive it soon
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Response from Petit-Fernand
Good morning Elena, we apologize for this logistical incident with the post office. We have sent you an email to help you. Have a nice day. Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
It's been 2 weeks since I received my order.
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Response from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
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FM
Rating: 4 out of 5
Bonjour je viens donner mon avis car ça fait longtemps que je suis sur ce site et que je commande pas mal d'étiquettes pour mon premier fils maintenant que j'ai un deuxième fils j'ai commandé ils ont fait un nouveau système en fait de carnet qui est pratique mais malheureusement le carnet que j'ai reçu tout a été mélangé avec les deux prénoms de mes enfants voilà mais c'est quand même une très très bonne idée
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Gaby
Rating: 4 out of 5
Order arrived very quickly and in notebook format, quite easy to use (easier if the sheets of the notebook detached more easily) because I had ordered very small labels to put on tubes of wedding bubbles.
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Isabelle Goblet
Rating: 4 out of 5
The labels are very pretty and seem (very recent purchase) to hold well. The printing is of very good quality, the presentation practical and the number right for the price.
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Invité
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
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