Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 922 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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Invité
Rating: 4 out of 5
Choice, speed, quality
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Invité
Rating: 1 out of 5
Product not received
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Response from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.
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Response from Petit-Fernand
We are very sorry, this should not happen. Can you please reply to our email with more details so we can find a solution for you. MFG, Ana
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cliente
Rating: 1 out of 5
Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you
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Response from Petit-Fernand
Hello Emilie, I've just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Mme Aurelie Sablier
Rating: 4 out of 5
Product as ordered! Always good quality
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Invité
Rating: 1 out of 5
I never received my order. 1st time this has happened. More than 31euros
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Response from Petit-Fernand
Hello Alexandra, your second order has been sent, as agreed by email 3 days ago :) Beautiful day, Sandra C-MonEtiquette
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Jennifer F.
Rating: 4 out of 5
It is super easy to iron on.
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Alessandra
Rating: 1 out of 5
I did not receive the product.
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Response from Petit-Fernand
Good morning Alessandra, we are sorry that you have not received it yet. We will resend it to you free of charge. We will be in touch, and if you have any questions, we are here to help you. Sandra Petit-Fernand
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Amelie
Rating: 4 out of 5
Fast, very good quality it's not the first time I order but I seem to have had a problem with the advertised discount I thought I paid 29.80 and I finally paid 35.80 maybe the shipping costs at the last moment ...
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vigneron 84
Rating: 4 out of 5
products as expected very fast delivery
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Caroline Dubos
Rating: 1 out of 5
I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.
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Response from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you :) It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
perfect label and delivered as agreed, in a small booklet.
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????
Rating: 4 out of 5
I'm always pleased with the results of the stickers and how long they last on objects or clothes.
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Monsieur ROSSOTTO
Rating: 4 out of 5
Quality silk-screen printing on just a paper base, I thought a coated fabric.
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Invité
Rating: 4 out of 5
good product quality and true to what I ordered. quick and easy to install.
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alizee vigier
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
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María
Rating: 1 out of 5
The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.
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Response from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
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JL
Rating: 1 out of 5
The shipment has not arrived yet!
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Response from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
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Costanza
Rating: 4 out of 5
Nothing to say, fast delivery and neat products!
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Monserrat Fernandez Gayo
Rating: 1 out of 5
Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.
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Response from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
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Invité
Rating: 4 out of 5
Very happy with the nominettes, good quality
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Nisou
Rating: 4 out of 5
fast shipping
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Dedoncker Ingrid
Rating: 2 out of 5
This isn't the first time I've ordered from them, but it's the second time it's taken more than 3 weeks to arrive. I'm up to 12 working days for a postal shipment. So I can't yet tell you if the work is well done, but I think it's too much, even if the post office isn't the fastest, they'll have to find another solution. 3 to 4 days seems reasonable to me, but no more.
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Response from Petit-Fernand
Hello Ingrid, we are sorry to read that your order was delivered late with the Post Office. We are surprised because our shipments are usually fast. We apologize for the delay. Very nice day to you, Sandra C-MonEtiquette
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Sylvie Martinage
Rating: 4 out of 5
Very satisfied with the product
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Catherine Postic
Rating: 4 out of 5
the labels are perfect and easy to sew onto garments
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Invité
Rating: 4 out of 5
Labels received on time. I'm waiting for my son's return to see how well they hold up during the week.
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Filip
Rating: 4 out of 5
Good choice, quality seems ok. We ordered 8. Negative point was the packaging, box too big and bottles not well protected, so 2 bottles with scratches, it's a real shame. I was also surprised to have to pay customs duty, it's not clear that it didn't come from Switzerland. Or at least indicate as a reminder for those who put an address in Switzerland.
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Julie Wingerter
Rating: 2 out of 5
Hello, There was a buzz after I paid for the order. Nothing appeared on my account about my orders, no confirmation email. I waited and refreshed the pages. There was nothing. So I started again and ended up with 2 identical orders and 60 labels. It really annoyed me.
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Response from Petit-Fernand
Hi Julie, we've just got off the phone with you to talk. Have a nice day, Sandra C-MonEtiquette
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Mme Stéphanie Jams
Rating: 4 out of 5
I'm on my 3rd or 4th order and I love the idea of doing it myself, and the choices are varied and very pretty. I've now had two orders where I've been disappointed because the labels are increasingly difficult to remove from the notebook, and I've damaged a few in the process, so I'm throwing them away. Fast delivery. It's also a shame that there isn't a loyalty program or discounts offered from time to time to build customer loyalty.
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Rime Rimou miled
Rating: 1 out of 5
Labels not received following my cancellation request but no refund
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Response from Petit-Fernand
Hello Ismael, we have just contacted you by phone in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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BEGGI
Rating: 1 out of 5
Order not received, 1st time this has happened despite my numerous orders.
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Response from Petit-Fernand
Virginie, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
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Angelina Menrath
Rating: 1 out of 5
The parcel still hasn't arrived
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Response from Petit-Fernand
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
So many beautiful options to customize the items. I live in Italy and it took 15 days to recieve the order but it was worth it. I liked
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sables
Rating: 1 out of 5
Order not received. They tell me to be patient
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Response from Petit-Fernand
Hello Natacha, an email has been sent to you to help you :) Have a nice day, Sandra C-MonEtiquette
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chrystelle
Rating: 4 out of 5
I ordered labels and received them 2 weeks later. I needed to ask a question and I got the answer 48 hours later and my answer was clear.
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soline bejuy
Rating: 1 out of 5
Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!
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Response from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
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Librada
Rating: 2 out of 5
On my first orders, the greaseproof paper was included in the booklet with the labels. It's a pity that this is no longer the case...
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Response from Petit-Fernand
Hello Librada, we apologize for this oversight on our part. Please contact us by phone and we'll send you some free of charge. Have a nice day, Sandra C-MonEtiquette
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Sharon H.
Rating: 2 out of 5
Delivery was fast and efficient but most of the labels have started to peel off after only one wash
Response from Petit-Fernand
Dear Sharon, as agreed over the phone we are waiting for the results from your side in a few upcoming days. Kind regards, Ana
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Paméla Grosdidier
Rating: 4 out of 5
These labels are really perfect. The only downside is that the self-adhesive clothing labels come off much more easily in the wash than they used to.
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Invité
Rating: 4 out of 5
fast delivery, the envelope was torn on arrival, perhaps the packaging should be reviewed
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