Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Except for the clothing stickers which are very difficult to remove from the foil, everything is great... I have already ordered several times and am very satisfied.
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Siret
Rating: 1 out of 5
Order never delivered! No replies to my e-mails! No after-sales service!
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Response from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
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Sam
Rating: 4 out of 5
I'm happy with my purchase, even if in the end it would have looked better in gloss... I think having a sample beforehand is a great thing! Delivery was fast. However, I'm missing 2 strings and 2 labels... Could you please send them to me? Thank you for your help.
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Antje
Rating: 2 out of 5
I ordered the goods on 29.5.23 with express delivery in 48 hours for an extra 9.50 surcharge. On 02.06.23, 4 days later, you marked the goods as shipped. It arrived on 06.06.23. By then it was already too late and our son was already on a school trip. I don't think it's right to demand 7 days and an express delivery surcharge for this. Otherwise, the product is functional and good.
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Response from Petit-Fernand
Dear Antje! You are absolutely right, the order should not take so long. I am very sorry for this situation and I will refund you the 9.50. Please let me know if you still want to use your labels or if you need the full refund. I am here to help you! LG, Ana
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Pas Contente
Rating: 1 out of 5
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
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Response from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
label received conforms to what I expected only downside the delivery time horribly long for a simple envelope tracking order 6/06 received 23 more qua test
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Elena R.
Rating: 4 out of 5
Quick and easy order. On-time delivery in a few days
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Sandra Mmastrapasqua
Rating: 4 out of 5
it's easy to put on and quick. however, it ends up peeling off and I don't understand it.
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Response from Petit-Fernand
Hello Sandra, I invite you to contact our customer service by email to report the problem and find a solution together? Jessica - C'monetiquette
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Clotilde S
Rating: 4 out of 5
Fast shipping and good quality labels but when I took a batch of 20 left/right labels I understood for 20 pairs not 10 pairs... I find it unclear on the site
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Maurine Costa
Rating: 1 out of 5
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
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Response from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Elodie Boehm
Rating: 1 out of 5
Order never collected. No response from customer service
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Response from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
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Paula Z.
Rating: 1 out of 5
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
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Response from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
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Lilim
Rating: 4 out of 5
The labels are nice, but they didn't all hold up after the 1st wash. But customer service is very responsive and I'll be back for more!
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Response from Petit-Fernand
Hello Aurélie, it's not normal for the fusibles to come unstuck. We have contacted you by email to help you. Good day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
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Response from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
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S.r.
Rating: 1 out of 5
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
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Response from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
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Keltoum Bensalem
Rating: 4 out of 5
Very practical label for clothes without ironing
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Invité
Rating: 2 out of 5
It took me almost 1 week to receive my order, so I didn't need it when the time came?
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Response from Petit-Fernand
We apologize for the delay in delivery. Have a nice day, Sandra C-MonEtiquette
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Leyla Djouad
Rating: 1 out of 5
Failure to meet delivery deadlines
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Response from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
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Mélanie
Rating: 4 out of 5
Beautiful labels that match the fabric perfectly.
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Melanie
Rating: 4 out of 5
Very nice label, fast delivery, well packaged, delighted with my purchase, I would recommend without hesitation.
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Invité
Rating: 1 out of 5
Enormous delivery time, I still haven't received them. Ordered on June 5th.
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Response from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible :) Have a nice day, Sandra C-MonEtiquette
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Christelle
Rating: 4 out of 5
High-quality iron-on labels As described
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Alyson Tedeschi
Rating: 2 out of 5
Extremely long delivery time, order placed on June 1 and received on June 14
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Response from Petit-Fernand
Hello Alyson, we're sorry about the delay with the post office. Have a nice day, Sandra C-MonEtiquette
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Fanny
Rating: 2 out of 5
Very good product but received 2 weeks after ordering!!!! My son has already returned from the trip I ordered!
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Response from Petit-Fernand
Hello Fanny, we're sorry for the delay. Have a nice day, Sandra C-MonEtiquette
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K P
Rating: 4 out of 5
Well done site, easy to use and fast shipping. Top
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D.
Rating: 1 out of 5
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
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Response from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
The first impression is very good. Unfortunately, I can't yet say how it will stand up to the washing machine.
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S. R.
Rating: 1 out of 5
Item never received. Emailed customer service but never received a response.
Response from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
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Invité
Rating: 1 out of 5
Never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
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Laura
Rating: 4 out of 5
Speed and wide choice
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Idoia Villacian Zarate
Rating: 4 out of 5
Delivery was fast
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Cliente
Rating: 4 out of 5
courteous and punctual service, great graphic options, but the adhesive clothing labels are slightly large for my taste
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Ilenia
Rating: 1 out of 5
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
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Response from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
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Kylie
Rating: 1 out of 5
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Response from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
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Ester
Rating: 1 out of 5
Almost a month after purchase and I have not received my order.
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Response from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
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Lilou
Rating: 4 out of 5
Nothing to say about the service, fast shipping and delivery
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Luigi
Rating: 2 out of 5
The product ordered did not arrive. After reporting the problem the refund arrived quickly.
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Response from Petit-Fernand
We apologize for this delivery anomaly. Good day, Sandra Petit-Fernand
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C.m
Rating: 2 out of 5
Unfortunately not waterproof and keep coming off
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Response from Petit-Fernand
We are very sorry to hear this. Something like this should not happen. Can you please email us how hot your dishwasher was and any other relevant details? We will try to find a solution after your reply. MFG, Ana
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Davide
Rating: 4 out of 5
On-time delivery, ease of payment, product lives up to expectations
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Ileana
Rating: 4 out of 5
easy to place the order and very intuitive to use the site for choosing items
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