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I
Rating: 4 out of 5
Nice site and easy to create
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 809 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersI
Rating: 4 out of 5
Had a problem with the shipment and it took a long time for the labels to arrive but as soon as I contacted them they found a solution and the attention was very good. Thank you!
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S
Rating: 4 out of 5
Very reactive customer service who returned the labels as they should have been after a printing problem. I would recommend
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S
Rating: 4 out of 5
Excellent, friendly customer service. Selling lunchbox parts is a great idea!
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E
Rating: 4 out of 5
With the first order the delivery somehow didn't work out (postal strike), then I tried again and the goods arrived within 2 days, the labels are just great.
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T
Rating: 4 out of 5
Fast delivery, good product
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I
Rating: 4 out of 5
very practical label, sticks well
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A
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Aurélien, we have just contacted you by email in order to help you with the follow-up of your order. Have a nice day, Sandra C-MonEtiquette
M
Rating: 4 out of 5
Fast and careful delivery. A little too much packaging though, which is a shame.
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C
Rating: 4 out of 5
Super beautiful label, but arrive very long ... fortunately arrive 2 weeks after shipment! Caroline
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S
Rating: 1 out of 5
The labels have not arrived for 15 days no is not happy
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Response from Petit-Fernand
Hello Serena, we hope your order will arrive quickly by post. Have a nice day, Sandra C-MonEtiquette
D
Rating: 4 out of 5
I received what I had ordered in good condition and quickly.
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H
Rating: 4 out of 5
tout va bien, je préférerais des alphabets plus gras
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I
Rating: 4 out of 5
????Very happy and good quality labels, I will be back.????
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L
Rating: 4 out of 5
Everything was perfect!
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I
Rating: 1 out of 5
The smallest object labels are illegible... I chose the navy background with white waves. On the large ones, it's not a problem, but on the small ones, the waves stand out too much and you can't read the name!
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Response from Petit-Fernand
Hi Tracy, I've just left you a voicemail to help you. Have a lovely day, Sandra C-MonEtiquette
S
Rating: 2 out of 5
I have been buying stickers from this site for a long time because they are very nice. The problem is that the price of the stickers is the same, but there are fewer stickers than before in the booklet.
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Response from Petit-Fernand
Hello Salome, I am sorry, but we have not changed the quantities. We sell the labels by 10 at a time, and from 30 labels onwards they go down to -50 % for every 10 units. Good day :) Sandra Petit-Fernand
M
Rating: 2 out of 5
honestly, I didn't like them because two years ago they were much better. now the ones with the iron are different and after a wash they come off, and then I made for two children and they mixed the names and there were two less. they had to make a notepad by name
Response from Petit-Fernand
Hi Marta, we are very sorry to hear about this issue. We would like to contact you over the email to find out more details and offer a suitable for you solution.
I
Rating: 1 out of 5
The order never arrived
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Response from Petit-Fernand
Hello Séverine, an email has been sent to you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
I
Rating: 2 out of 5
Wrong labels received, not corresponding to the last choice made. I had deleted the wrong draft and kept the right one.
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Response from Petit-Fernand
Hi Pauline, we've left you a voicemail so that we can better understand your request. Have a nice day, Sandra C-MonEtiquette
I
Rating: 1 out of 5
I've been ordering for several years, and I'm disappointed with the quality this time, the labels don't peel off very well.
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Response from Petit-Fernand
Hello Audrey, an email has been sent to you to help you with this quality anomaly. Have a nice day :) Sandra C-MonEtiquette
B
Rating: 2 out of 5
the products are clearly described and ordering is simple, but the products did not conform to my order, the personalization badge was missing
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Response from Petit-Fernand
Hi Rita Marie, I'm sorry to read your message, but the labels you've chosen don't have an illustration. In your order confirmation email, this was clearly indicated. We're sorry you didn't take this information into account. Have a nice day, Sandra C-MonEtiquette
C
Rating: 2 out of 5
Labels arrived too late 1 1/2 weeks after order My daughter was already at camp??????
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Response from Petit-Fernand
Hello Christelle, We are sorry for the delay in delivery of your order. We have just contacted you by email :) Have a nice day, Sandra C-MonEtiquette
M
Rating: 1 out of 5
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
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Response from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
C
Rating: 4 out of 5
Gourds quality materials respected colors However a defect on the smallest The one of my granddaughter ... in one place the unicorn ... missing ... or peeling off the pattern ... already Wash before use with clear water.... Disappointed .
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Response from Petit-Fernand
Hi Corinne, I've just left you a voicemail so that we can discuss this over the phone :) Good day, Sandra - C-MonEtiquette
V
Rating: 4 out of 5
Unfortunately, I find the round stickers too large.
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C
Rating: 4 out of 5
Ordering was completely hassle-free. Fast delivery. As it is a first order, I have no experience with washing. But the labels make a good impression.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. If you have any problem with the labels, please contact customer service directly.
S
Rating: 2 out of 5
Delay problem. Usually everything goes well, but I needed the labels within 48 hours and they didn't arrive. Coming back from vacation on Wednesday, I realized that I didn't have enough labels for the children's school outings. So I placed an order on Thursday morning. The kids went on a field trip the following Tuesday and the labels still weren't there. I'd have them in advance for this summer. But too bad. So they arrived between Tuesday lunchtime and Thursday. Next time I'll take a little more time.
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Response from Petit-Fernand
Hello Shirley, Thank you for your confidence :) Indeed, our labels are made in 48 hours, and then the delivery time will depend on the shipping method you choose. Have a nice day, Sandra - CMonEtiquette
V
Rating: 4 out of 5
Product quality great ,I have been sourcing from them for years. This year they sinned because my order was shipped to another customer,they quickly fixed it,but if they hadn't noticed maybe I would have never received my package
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I
Rating: 4 out of 5
Cute labels, unfortunately many labels came off after the 1st wash.
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Response from Petit-Fernand
Hello, thank you for ordering from us. The labels should hold up when washed and dried. We will contact you by email for further details and to offer you a replacement.
I
Rating: 4 out of 5
A clear response after placing an order and an interesting reactivity
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S
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free :) Check your emails :) Good morning, Sandra Petit-Fernand
J
Rating: 4 out of 5
Unfortunately, the order took longer than stated. The labels contained foreign stickers, but these were resent after a complaint.
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Response from Petit-Fernand
Hello J., thank you for your review. We apologize again for the error during production. Thank you for contacting our customer service to find a solution.
G
Rating: 1 out of 5
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
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Response from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
J
Rating: 4 out of 5
The order arrives quickly and always compliant.
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S
Rating: 4 out of 5
Tags compliant, I'm glad
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C
Rating: 4 out of 5
I purchased the labels for pencils and school items, they are great! Durable and much better quality than others I have found. I highly recommend if you order them for the beginning of school to do so with plenty of notice because shipping times are not always fast.
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I
Rating: 4 out of 5
Order of labels to stick on clothes, labels conform, it's not my first order. The only downside is the delivery time, the post office is no longer fast enough...
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S
Rating: 4 out of 5
It was easy to compose the labels, useful the simulation showing the finished appearance of the composition. On-time delivery and appreciated the complimentary stickers. I used the "object-school" labels, and it would be nice if new designs were included. Also, on the page for selecting animals, there are no drawings of the ones received as gifts, which are very nice, but I cannot reorder them.
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S
Rating: 4 out of 5
This time I only give it 4 stars because the adhesive labels are difficult to remove from the booklet and the edges have already come loose after 1 wash. Some of the corners were bent a little when peeling them off and the last piece was slightly torn. This was not the case with my last order.
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Response from Petit-Fernand
Hello Saskia, thank you for your review. I would like to let you know that the labels should not come off the garment if the instructions have been followed correctly. Please let me know more details by replying to our email. We would like to identify the problem and find a suitable solution for you.