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K
Rating: 4 out of 5
Very nice label, too bad it doesn't have the stickers with different shapes on the last page like before.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 809 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersN
Rating: 2 out of 5
Hello, we have already tried various adhesive labels. The design and size, as well as the customer service are very good. Unfortunately, we now often find that the labels come off. They simply end up in the washing machine or in the daycare backpack. Which is of course very annoying and also not useful. Therefore unfortunately only 2 stars because the actual purpose is not fulfilled.
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Response from Petit-Fernand
Hello Nicola, thank you for your honest review. We are very sorry that you had a problem with the labels. Did you contact customer service when this happened? Unfortunately we do not see an order number or your personal details and cannot contact you ourselves. Ana from Esistmeins
M
Rating: 1 out of 5
The order arrived 15 days late. I think this is a bad service that they should consider fixing.
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Response from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
B
Rating: 1 out of 5
I have not received my order. I have informed them and have not received a reply. I am very dissatisfied
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Response from Petit-Fernand
Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned :) Have a nice day, Sandra - Cmonetiquette
C
Rating: 4 out of 5
Fantastic product, really easy to use and has great longevity despite a high volume of laundry! Delivery could have been faster though.
Response from Petit-Fernand
Hi Carole, thank you very much for your feedback. We are glad to hear that the labels are holding up well and that you like our products. We also work with local delivery services and rely on them. Delivery usually varies between 2 and 6 working days.
B
Rating: 4 out of 5
Good product, lots of models to choose from, easy to use. I did not receive my shipment, I claimed it and they sent me another one right away. Good customer service.
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Response from Petit-Fernand
Thank you Belen :) Have a nice day, Sandra - Petit Fernand
C
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette
T
Rating: 4 out of 5
Good quality labels. Delivery time longer than expected. New designs would be a plus!
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Response from Petit-Fernand
Thanks for your feedback Tiphaine . Our superb team of graphic designers are working on new illustrations :) Very nice day, Sandra - CmonEtiquette
N
Rating: 1 out of 5
Late delivery 1 week wait
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Response from Petit-Fernand
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
I
Rating: 4 out of 5
Very pretty labels that wash off well
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I
Rating: 1 out of 5
24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!
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Response from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
C
Rating: 1 out of 5
Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.
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Response from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette
R
Rating: 1 out of 5
I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed
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Response from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
I
Rating: 1 out of 5
My order never arrived.
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Response from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
P
Rating: 1 out of 5
I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!
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Response from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
I
Rating: 4 out of 5
Awesome labels!!! Too bad about the delay in delivery.
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E
Rating: 1 out of 5
I've emailed your services 2 times because I hadn't received my order.
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Response from Petit-Fernand
Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette
A
Rating: 2 out of 5
I WAS DISAPPOINTED WITH MY LABELS, WHICH WERE TOO SMALL. THE REPLICATION CHANGED AND I WAS MISINFORMED ABOUT THE DIMENSIONS, WHICH IS A SHAME BECAUSE I REALLY LIKED THIS SITE. WHY CHANGE THINGS WHEN IT WORKS WELL
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Response from Petit-Fernand
Hello Annette, we've tried to reach you by phone to help you better understand how we can help you. Our instructions for use have not changed. Good day, Sandra - C-monEtiquette
T
Rating: 4 out of 5
I've been ordering this product for several years now and I'm very satisfied with it for my children's clothes. Adapted, easy to use, fast delivery, I am delighted and thank you to the team.
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Response from Petit-Fernand
Hello Tiana , We are delighted to read your message, and we sincerely thank you for your loyalty. We hope to get 5 stars next time ;) Sandra - CmonEtiquette
S
Rating: 4 out of 5
Good, fast
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S
Rating: 1 out of 5
I never received the labels, and despite a message to notify the team, no response!
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Response from Petit-Fernand
Hello Stéphanie, we have just contacted you by email in order to help you with the follow-up of your order. We apologize for the delay in delivery. Have a nice day, Sandra - CmonEtiquette
E
Rating: 4 out of 5
Nice, practical labels. However, no free tracking. 2 weeks to arrive.
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C
Rating: 4 out of 5
Good finish and quality labels. Holds well on both clothing and objects. I recommend
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I
Rating: 4 out of 5
Nice labels, fast delivery, but the stickers come off after a few washes (at 30 degrees).
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V
Rating: 4 out of 5
As ordered Too bad the labels are a little too long
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N
Rating: 4 out of 5
Good value for money
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S
Rating: 1 out of 5
Still havnt received my order
Response from Petit-Fernand
Hello Sadie, this shouldn't happen :( I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.
P
Rating: 4 out of 5
It was a first, we will renew the order if necessary. Very satisfied
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C
Rating: 4 out of 5
Just as I ordered and fast!
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L
Rating: 1 out of 5
Haven't received my order, ordered over 8 days ago. Didn't receive a tracking number as stated. Needed these before my son started nursery. And on the website it said 2-3 days shipping.
Response from Petit-Fernand
Hello Lucy, sorry you didn't receive your order. It was produced as planed in 48 hours and sent to you on the 18th. I just sent you an email to make sure the adress is correct.
S
Rating: 1 out of 5
really bad store,rude saleswoman aesthetically very ugly store,dangerous location because it is on the side of the road.
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Response from Petit-Fernand
Good morning Stella, this must be an error in that we do not have a physical store. I think your review is meant for someone else. I wish you a good day. Margaret
L
Rating: 1 out of 5
The gourd itself is a very good product, too bad the cap is of very poor quality. I'm on my second broken cap, which I really regret because I love the container and the personalization. But I can't spend all my time buying new caps at 8 euros (an excessive price given the lack of quality) all the time, so I'm forced to change brands.
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Response from Petit-Fernand
Hello Laetitia, I have just contacted you by email to help you. Have a nice day :) Sandra - CmonEtiquette
I
Rating: 4 out of 5
This is the second time I order and as always they are beautiful and of good quality.
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Response from Petit-Fernand
Thank you for your confidence Irati :) Have a nice day, Sandra - Petit Fernand
F
Rating: 4 out of 5
The product is perfect, please change the shipping company. My letter was not in the mailbox, it was lying on the floor. The address was correct
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Response from Petit-Fernand
Good morning Fernando, thank you for sharing your opinion, and thank you for your confidence. The order should have been delivered correctly in the mailbox, we apologize . Have a nice day, Sandra - Petit Fernand
G
Rating: 1 out of 5
Sticky, "branded" or "care advice" labels don't stick and wash off in the 1st wash. Very disappointed
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Response from Petit-Fernand
Hello Genevieve, we'll be in touch in the morning to find out more about the labels in question. We are surprised to read your message, as our labels are very resistant to washing. Good day, Sandra - Cmonetiquette
L
Rating: 4 out of 5
The products are great, unfortunately something is wrong with sending email communications so I have not received any confirmation of my order ne's to receive a reset of my password to access the site. The approval questionnaire arrived, so it's not an email address problem.
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H
Rating: 4 out of 5
It took quite a long time for the shipment to arrive but it was fine.
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Response from Petit-Fernand
Hi Hugo, thank you for your confidence. We hope that next time the delivery with the post office will be more efficient :) Good day, Sandra - Petit Fernand
J
Rating: 4 out of 5
Unfortunately the delivery took a very long time and I had to ask twice where my order was. I'm still very unsure whether the iron-on name labels will hold. I am pleased that a 2nd replacement delivery was made today - as a gesture of goodwill?
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Response from Petit-Fernand
Hi Jana, we are pleased that you have received the labels. You contacted us over a week ago and mentioned that the labels had not arrived, so we have sent you the replacements. The delivery depends entirely on Deutsche Post and it looks like both envelopes were delivered in the end. And to make sure the labels hold when ironed on, please follow the instructions and make sure the iron is on maximum temperature without steam.
I
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Domitie, we are very sorry that your order suffered an anomaly in transit. Please be assured that your money has been refunded, as you requested :) Have a nice day, Sandra - Cmonetiquette
D
Rating: 1 out of 5
order never arrived !!!
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Response from Petit-Fernand
Hello Annick, we are sorry for this delivery anomaly with the carrier. We confirm that the refund has been made. Have a nice day, Sandra - CmonEtiquette