The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am posting a comment again to say that I am finally happy with the product. The delay in arriving was because there was a missing piece of information in the address. Thank you very much. Very nice labels, now let's see how the quality and resistance.
Translated reviews
Response from Petit-Fernand
Hi Carla, we will resend it to you as soon as possible. Let us know if you need anything else. Good day
J
Jinsop Contreras
Rating: 4 out of 5
I don't like the stickers, as I don't like them.
Translated reviews
Response from Petit-Fernand
Hello, you can contact us by email at [email protected] We will help you :) Hello, Sandra - Petit Fernand
E
Elena D.
Rating: 2 out of 5
The order never reached its destination.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
F
Federica S.
Rating: 4 out of 5
I used these labels for school colors and on the water bottle. I have to say they hold up well and look nice too. I saved a lot of time putting names on each color like last year. Never again--now I have this convenience and I think I will use it again :)
Translated reviews
Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
A
Annalisa B.
Rating: 1 out of 5
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
Translated reviews
Response from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
L
Loredana C.
Rating: 4 out of 5
Thanks to customer service , they resent my order, hope it will arrive this time :)
Translated reviews
Response from Petit-Fernand
Good morning Loredana, we are sorry for this anomaly on the part of postal services. However, I confirm that we have reshipped as communicated to you. We hope to receive your order soon Good day Alessio
V
VALENTINA R.
Rating: 1 out of 5
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
Translated reviews
Response from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
T
Teresa P. R.
Rating: 1 out of 5
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
Translated reviews
Response from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
M
Marilena P.
Rating: 1 out of 5
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
E
Elise
Rating: 4 out of 5
Fast delivery Original design
Translated reviews
F
Faustine
Rating: 2 out of 5
The labels don't stick very well. Some didn't even wait for the first wash to come off. They're big and they stick out of the labels on the clothes, so it's not always possible to stick them on the label. I usually buy them from ludilabel, but I switched because I needed so many and it was cheaper. I'm very disappointed and will have to buy a lot more.
Translated reviews
Response from Petit-Fernand
Hello Faustine, we have just contacted you by phone to help you with the labels that are coming off. A very nice day to you
N
naiara zarra larrea
Rating: 1 out of 5
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
Translated reviews
Response from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day :)
C
CAROLA
Rating: 4 out of 5
easy and intuitive site choice of current payment methods
Translated reviews
D
DELPHINE ROUX
Rating: 4 out of 5
Very Good Just a small delay in delivery
Translated reviews
C
Cri.Ra.
Rating: 4 out of 5
Very cute and customizable labels with many decorative solutions. Fast and accurate shipping
Translated reviews
A
Audrey Bertaux
Rating: 2 out of 5
I'm happy with the product but not so happy with the service. They made a spelling mistake on the first name and they kindly give me a promo code to buy a new one! Thanks but no thanks, I won't be buying from this site again.
Translated reviews
Response from Petit-Fernand
Hello Audrey, we're sorry that our commercial gesture did not meet your expectations. Have a nice day
B
BERENICE
Rating: 4 out of 5
I am very happy with the labels. I took the nursery pack and it's perfect!!! I later took back the clothing labels because they weren't enough for me. I only put 4 stars because on some clothes it doesn't stick... After a wash it comes off. Otherwise very satisfied
Translated reviews
B
Beatriz Hernández Hernández
Rating: 4 out of 5
I love them, I've been buying them for a while now, the only thing is that the last ironing ones have been coming off since the first wash.
Translated reviews
Response from Petit-Fernand
Hi Beatriz, Thanks for sharing your opinion :) It is not normal for them to peel off. We have contacted you by phone to help you. Have a nice day, Sandra - Petit Fernand
J
Johanna
Rating: 4 out of 5
Perfect, I've been ordering labels for over 2 years now and they're perfect.
Translated reviews
A
Adeline
Rating: 4 out of 5
I was delighted with my order, which arrived in 48 hours.
Translated reviews
N
Nelly Lombard
Rating: 4 out of 5
Fast delivery and quality labels. I took a school trip pack and ran out of iron-on labels.
Translated reviews
S
SW
Rating: 4 out of 5
Lovely stickers and amazing customer service. Thank you!
S
Sara M.
Rating: 4 out of 5
Adhesives ottiimi Even if there was a mistake.. They send everything back to you.. Great service
Translated reviews
R
rodberg lyne
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
Translated reviews
Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
A
Asmae Bachiri
Rating: 1 out of 5
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
Translated reviews
Response from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
M
Megane
Rating: 4 out of 5
I love these labels, very pretty and fast delivery. The only downside, and this is just my personal opinion, is that they don't stick very well. As soon as I put them in the washing machine for the 1st time, they start to peel off.
Translated reviews
C
Cédric
Rating: 4 out of 5
Nothing to say great
Translated reviews
G
Giulia
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
Translated reviews
Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
R
Rocío García Rocha
Rating: 1 out of 5
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
Translated reviews
Response from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
B
BÉATRICE JOST-SCHMITT
Rating: 4 out of 5
Personalized water bottle for three people after ordering the labels. I'm very satisfied with the quality of the products, but I'm a little disappointed that I had to pay the shipping costs. This does not encourage me to place another order.
Translated reviews
S
Samia V.
Rating: 4 out of 5
Great product, only delivery a little slow.
Translated reviews
J
Judit Glez
Rating: 1 out of 5
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
Translated reviews
Response from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible :)
C
Cindy
Rating: 1 out of 5
Order received 1 month and a half later. No commitment from customer service.
Translated reviews
Response from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
M
Maldo
Rating: 4 out of 5
It was my first purchase.
Translated reviews
L
laura
Rating: 1 out of 5
Very disappointed, the iron-on labels came off after the first run in the washing machine, the shoe labels didn't hold at all, I wouldn't recommend it.
Translated reviews
Response from Petit-Fernand
Hello Laura, we are very sorry to read this. We have just sent you an email to help you as soon as possible :) Have a nice day and thank you for your trust
R
Rocío Álvarez
Rating: 1 out of 5
I can't evaluate the order because I haven't received it yet. I wrote to customer service and they told me to keep waiting but it has been too long and I still have no order! I hope it will be resolved as soon as possible! Thank you
Translated reviews
Response from Petit-Fernand
Hi Rocio, we'll be in touch :)
M
Maria V.
Rating: 1 out of 5
I have been waiting for a month, nothing has ever arrived ! It's a scam they just make fun of you.
Translated reviews
Response from Petit-Fernand
Good morning Maria, as communicated to you your order was not delivered due to an error on the shipping address. We have already sent you several messages to try to resolve your case anyway. Thank you for your understanding. Have a good day?
G
Gema Sanchez
Rating: 1 out of 5
I have not received my order and I do not know how to claim it.
Translated reviews
Response from Petit-Fernand
We have contacted you by email to help you Gema, best regards
M
Maria R.
Rating: 1 out of 5
I used your labels and they came off the clothes I wore. I have bought from you before and always recommended you but I don't know what happened this time
Response from Petit-Fernand
Hi Maria, we are very sorry that you had a faulty batch. Please, see our email with some solutions to offer.
S
Stefania N.
Rating: 1 out of 5
Unfortunately, I was not satisfied this time: after only a few days of use, the cap no longer holds well and therefore leaks water bottle. Unfortunately as a result the water bottle is not usable. I am very sorry, especially since this is the first time I am not satisfied with the purchase.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution to this inconvenience. Have a nice day ? Alessio
We use cookies for audience measurement and improving user experience.
English 