Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The name tags themselves are really good, but unfortunately the iron-on labels on the socks tear
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Response from Petit-Fernand
Hello Sarah, thank you for your review. Normally the iron-on labels should not come off. Can you please contact customer service with the picture of the product that is peeling off.
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Invité
Rating: 1 out of 5
Ordered over a month ago and still haven't had it delivered
Response from Petit-Fernand
We are very sorry to hear about this. It looks indeed that the order got lost in the transit. Please, let us know if you wish to have a refund or resend the order on our cost by answering to our email. Kind regards, Ana
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Guest
Rating: 1 out of 5
I've been a customer for about three years, and in mid-December I placed an order for labels. Since I still hadn't received anything in January, I sent an e-mail to find out what had happened, and they suggested that I see if my neighbors and friends hadn't received my order (a simple envelope, not a parcel). According to the site, it would have come from the post office...... And of course, unfortunately for me, I still haven't received anything!!!!
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Response from Petit-Fernand
Hello Stéphanie, I've just left you a voice message to help you as much as possible. The second order we sent you will arrive soon :) Have a nice day, Sandra - CmonEtiquette
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Sylvie Lambert
Rating: 4 out of 5
I love self-adhesive labels for clothes but I find that some don't stick enough and I sometimes find them in the machine .
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Madame Sophie Meriguet
Rating: 1 out of 5
Order not received 2 times
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Response from Petit-Fernand
Hello Sophie , this is very strange for your order. I have just contacted you by email to help you with the tracking and return of the order. Have a nice day, Sandra - CmonEtiquette
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Florida Manorofeno
Rating: 2 out of 5
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
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Response from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
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Luca C.
Rating: 4 out of 5
Clear and easy-to-apply labels
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Ate
Rating: 4 out of 5
Good quality but expensive
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Invité
Rating: 4 out of 5
Labels received quickly, as described. The colors and patterns are very pretty. However, they don't stick to certain garments, despite the fact that you leave the iron on longer, and they end up peeling off quickly. I still recommend them, I'm very happy with them.
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Sonia Gangneux
Rating: 1 out of 5
Hello, last time I ordered labels for 3 different children, as a gift, and I received all 3 in the same booklet. I made photocopies of the instructions for the 3 moms, and detached the 3 packages, which was not presentable. Too bad
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Response from Petit-Fernand
Hello Sonia, we're sorry to read your message. Only the packs are sent separately for an eco-responsible approach. Have a nice day, Sandra - C-Monetiquette
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Desseux S
Rating: 4 out of 5
Last minute Christmas shopping arrived on time but follow-up was approximate (probably related to the period). Products received were of very good quality (as usual) but I was disappointed by the size of the large gift bags.
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Hime Sama
Rating: 2 out of 5
I ordered two personalized Goudes 6 months ago. The drawings don't hold, the first names fade and one arrived with part of the drawing already damaged. I'm disappointed with the quality and price. At the price of personalization I thought at least to have quality and it is not the case. I'm disappointed with this purchase.
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Response from Petit-Fernand
Hello Sama, we're sorry to read that the first names don't fit. We invite you to contact us by email to help you, with a photo of the items in question: [email protected] Very nice day, Sandra - CmonEtiquette
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Elisa B.
Rating: 1 out of 5
Not received Yet !
Response from Petit-Fernand
Hi Elisa. We are very sorry to hear that the order still didn't arrive. It was shipped on 13th December and should be by you long time ago. We would like to check a few details with you over the email and offer few solutions. Kind regards, Ana from Petit-Fernand
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Stefan
Rating: 4 out of 5
I am satisfied so far. Can withstand the first few washes.
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Response from Petit-Fernand
It's good;) The clothing labels should stay after multiple washes!!!
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Invité
Rating: 2 out of 5
I ordered iron-on labels and received self-adhesive ones. And they don't hold
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Response from Petit-Fernand
Hello Régine, we're sorry to read that you didn't select the iron-on labels. I have just contacted you by email to help you. Have a nice day, Sandra - C-MonEtiquette
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Merxe
Rating: 4 out of 5
Great, they hold up well in the washing machine and are quick to put on.
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Response from Petit-Fernand
Hi Merche, thanks for sharing your opinion :) Sandra - Petit Fernand
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Invité
Rating: 2 out of 5
My order did not arrive, they sent another one and I called to get it sorted out. I placed the order on December 10th and it arrived on January 3rd.
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Response from Petit-Fernand
Hi Maria, we apologize for the postal delivery incident. It arrived so late because we had to make it again and resend it to you. Have a nice day and thank you very much for your trust :) Sandra - Petit Fernand
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Nathalie Berlemont
Rating: 2 out of 5
3 gourds ordered, one of which had an indentation on receipt... what a shame! Mail sent but no reply...
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Response from Petit-Fernand
Hi Nathalie, I'm really sorry because we haven't received any emails about these products. I have just contacted you by email in order to help you. We look forward to hearing from you :) Have a nice day, Sandra - C-Monetiquette
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Monica P.
Rating: 1 out of 5
I NEVER received my order
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Response from Petit-Fernand
Good morning Monica, we thank you for your time over the phone. We apologize for this delivery anomaly and look forward to receiving your order as soon as possible. Good day. Margaret
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Maggie Meunier
Rating: 1 out of 5
Labels peel off in first wash
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Response from Petit-Fernand
Dear Maggie, I have just contacted you by email to help you. All the best, Sandra - Cmonetiquette
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Emma
Rating: 1 out of 5
I am so disappointed with my labels this year. With four children I have used this company for years for my labels. However, the iron-on labels have changed since my last purchase. Despite following the updated instructions, all my labels have come off within three washes. Previously they have been indestructible and stayed on all year through weekly washing and tumble drying. I also wrote an e-mail with feedback but sadly received no response. I unfortunately be looking for a new provider due to the reduced quality.
Response from Petit-Fernand
Hi Emma, we are very surprised and sorry to hear that labels you have received are not as expected. Our Iron-on labels are permanent and should stick on the clothes without any issue. We do answer all the emails within 24 hours and there not a single one without the reply. We would like to help you to resolve this issue and will be looking to receive a phone call or email from you, as you didn't left any order number or a contact details. Kind regards, Ana from Petit-Fernand
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Client
Rating: 1 out of 5
Labels bought for 5 children, two of them for Christmas presents! The joy of the children when they discovered the pretty labels. The patience of having to wait 48 hours to be able to use the garment, then the big disappointment and tears when the princess labels didn't fit on the clothes! I already found the sale misleading because you have to stick the label on the label of the garment and not on the garment itself, but on top of that, it doesn't fit!!!! Big disappointment and I don't recommend it at all! It's a shame because I'm a foster parent, so I very, very regularly buy labels from a competitor. I wanted to change because the children had seen some nice designs and well, a waste of money!!!!
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Response from Petit-Fernand
Hello, we are very sorry to read that our labels did not hold. We can confirm that this is a quality anomaly. We strongly invite you to contact us by phone in order to help you with the order in question. Here's our telephone number: 05 19 88 01 72 All the best, Sandra - CMonEtiquette
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Laura-Jayne B.
Rating: 1 out of 5
product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x
Response from Petit-Fernand
Hi Laura, we are sorry to hear about the Royal Mail delivery services. Obviously, we didn't send the labels soaking wet and we could not influence the postal services or see the state of your letterbox. However, we are happy to resend the labels again on our cost. You can also contact our customer service in the future if you have any concerns. Kind regards, Ana from Petit-Fernand
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Dorset M.
Rating: 2 out of 5
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Response from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.
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Bordes Christian
Rating: 4 out of 5
fast service,easy to use,RAS,I would definitely recommend
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Bm
Rating: 4 out of 5
Very nice idea to have tags to help the Wise Men wrap. I wish they were twice as big even if they fit less and had more shine, but happy with the purchase. They could speed up the shipping a little more and it would be perfect.
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Response from Petit-Fernand
Hi Beatriz, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
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Jennifer Verhulst
Rating: 1 out of 5
Labels to put on the window that weren't even pre-cut - I didn't know what to do with them!
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Response from Petit-Fernand
Hi Jennifer, we'll be in touch later today to help you out. Have a lovely day and happy holidays , Sandra - C-MonEtiquette
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Chrislaine
Rating: 4 out of 5
Fast, on-time delivery. Very satisfied with the rendering of the stickers. I had to pay customs fees when the package arrived.
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Silvia C.
Rating: 4 out of 5
I have been using your online site to create adhesive labels for nursery clothing. Congratulations on the variety! Seen in person they are even more beautiful! Only note:faster shipping
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Gloria Maria Garcia Valverde
Rating: 2 out of 5
Labels do not stick to different materials/utensils properly
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Response from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
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Laetitia Thouvenin
Rating: 4 out of 5
I ordered some Christmas mugs for my children and dogs, and I'm very happy with them. The only small problem is that one of the mugs is missing part of the design, but I have no regrets. A personalized mug was a hit and has been used every day since.
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Response from Petit-Fernand
Hello Laetitia, we are sorry to read that our product does not meet your expectations. We'll be in touch later today to help you. Have a nice day, Sandra - C-MonEtiquette
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La.
Rating: 4 out of 5
Good experience, nice labels, fast shipping. However, I sponsored a friend who placed an order and received it more than a week ago and the amount of 3, for sponsoring, is still pending. I don't understand why.
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Response from Petit-Fernand
Hello Adeline, we invite you to contact us by phone to help you, as sponsorship is automatic. Have a nice day, Sandra - C-MonEtiquette
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Tania
Rating: 1 out of 5
Hello, I'm still waiting for my delivery!
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Response from Petit-Fernand
Hi Tania, unfortunately we don't deliver to New Caledonia :( I have to cancel your order. The refund will be effective within a few days. I have just sent you an email to confirm this. Good day to you, Mathilde
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Valentin C.
Rating: 4 out of 5
Seriosity and quality
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Sonia
Rating: 1 out of 5
The Christmas labels wouldn't come off the backing, so they tore. The decorations to stick on the windows are not as shown in the photos, some labels are missing. Very disappointed with my order
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Response from Petit-Fernand
Hello Sonia, we're extremely sorry that the quality of the stickers we received did not live up to your expectations. I've just sent you an e-mail to try and find a solution with you. We can also discuss this over the phone. Good day to you, Mathilde
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Damaris
Rating: 4 out of 5
The product is very cool but it took me a long time to receive it.
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Response from Petit-Fernand
Good morning Damaris, thank you for sharing your opinion with us. I'm sorry it took a while to arrive. I hope that next time the delivery will be faster :) Have a nice day, Sandra - Petit Fernand
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Gimena Gómez Curti
Rating: 4 out of 5
Very good price and product quality
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Response from Petit-Fernand
Hi Gimena, thanks for sharing your opinion :) Good morning, Sandra - Petit Fernand
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Laura
Rating: 4 out of 5
Incomplete shipment, I contacted the SAV never had a return Finally following my comment I had the service SAV which offered me a refund which was made directly! Thank you so much!
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Response from Petit-Fernand
Hello Laura, we're sorry we haven't received a message from you regarding your order tracking. We have just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra , Equipe C-monetiquette
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Client
Rating: 1 out of 5
Stoppers too fragile, already 4 broken in a few months of use. I regret buying these bottles.
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Response from Petit-Fernand
Hello Alfonso, we have just sent you an email so that we can help you. Happy holidays to you, and thank you for your trust, Sandra , Equipe C-monetiquette
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Nadège Bourdet
Rating: 4 out of 5
Very well done as usual!!!!!
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