The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Waste of money and quality. Paid £5(incl postage) for 10 tags and bought from my sons school 100 name tags for only £7.99(free delivery).
Response from Petit-Fernand
Hello, would be able to give us more details about the quality problem and the price over the email please?
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Vanessa C.
Rating: 4 out of 5
I really like the ease and design aspect, unfortunately the iron on labels I purchased didn't all stay put but the company was kind enough to send me the stick on labels and I think as a busy mom those will be my new go to. Going to order some for my daughter too. Thanks!
Response from Petit-Fernand
Dear Vanessa, our apologies if you had encountered the quality problems. Please, see a few solutions over the email.
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Maria G.
Rating: 1 out of 5
Order not arrived
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Response from Petit-Fernand
Hello Maria Grazia, we are sorry for this delay on the part of postal services. We have sent you an email to ask you to confirm the address and find a solution. Have a nice day ? Alessio
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Daniela M.
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery delay. You should receive your order soon, we have sent you an email in reference. We thank you for your understanding Have a nice day ? Alessio
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Jo W.
Rating: 1 out of 5
Unclear where the labels go. Bought the ones that stick on to objects not clothes.
Response from Petit-Fernand
Dear Jo, we are sorry to hear that you could not find all the information about the labels. Can you please give us some mode details over the email?
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Valeria V.
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. However, I confirm that we have reshipped as per your request. Have a good day ? Alessio
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Alba Lopez de la calle
Rating: 4 out of 5
The shipment was quite late, otherwise everything was fine.
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Response from Petit-Fernand
Thanks Alba :)
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Charo Delgado Castro
Rating: 1 out of 5
A fraud. I placed an order that never arrived and asked for a refund and after more than twenty days nothing has arrived. Scoundrels.
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Response from Petit-Fernand
Hello Charo, we are sorry to hear that you have not yet received your refund. In some cases it takes a little longer, depending on the bank. Good day
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M H.
Rating: 1 out of 5
Product not bad but the service is subterranean. It is advertised on the Instagram page with express delivery within 72h (costs almost 10). Unfortunately, in my case this was not the case. Instead of admitting the mistake and, if necessary, refunding the costs, they are now arguing about it and denying the corresponding advertising (but still visible).
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Response from Petit-Fernand
Hello, we do indeed advertise express delivery within 48 hours. If you click on the Instagram link, you will be redirected to the website where you will find all the information with the exact details. Since we make the personalized products, we also need time to make them before shipping. So it is 48 hours for production and 48 hours for delivery.
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Maria Belén De Armas Gutiérrez
Rating: 2 out of 5
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
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Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
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giorgia S.
Rating: 4 out of 5
Although the shipment arrived late due to the postal service, I received constant and friendly assistance. I have purchased stickers for school supplies and they are great.
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Ariana N.
Rating: 1 out of 5
I have not received my order until now. it was placed on September 15
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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BM
Rating: 1 out of 5
Well, I am still waiting for the correct labels to arrive and I was hoping for a quick shipment since it is to correct a mistake made by the company.
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Response from Petit-Fernand
Hi Beatriz, we have just contacted you by email to help you with the tracking of your order. It is still in delivery time :)
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Veronica A.
Rating: 1 out of 5
I placed the order almost a month ago and still haven't received anything....
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day. Alessio
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Cati Rigo
Rating: 2 out of 5
The order arrived correctly, but with an excessive waiting time. Quality product
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Response from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
They are beautiful and super nice.
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Nuria Fernández Garrido
Rating: 1 out of 5
Fatal, you can't see the name. I chose green background and white font; a disaster.
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Response from Petit-Fernand
We have just contacted you by email to send us some pictures, so we can help you :)
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Martina B.
Rating: 1 out of 5
The product arrived very late.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We had reshipped to resolve the inconvenience. We thank you for your understanding and wish you a good day ? Alessio
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Olga
Rating: 4 out of 5
I have always been happy with them, I have tried various types of stickers over time, all of them ok. They last a long time without fading, and if applied correctly they certainly won't disappoint. It happened that there were some pages with labels that were difficult to peel off because they were not shaped and cut properly. However, we always managed to use them. My son loves choosing and composing his future labels! The quality is very good and I have never had any problems with shipping.
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VIKTORIIA
Rating: 2 out of 5
Despite that I paid 10 euros for express shipping I received the order after a week
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Response from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
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Kathrin N.
Rating: 4 out of 5
Very nice quality. I have ordered the stick-on labels very often. They even stick to the lunch box and don't come off, which I think is very good. There is only one problem when ordering. If different names are selected, then these should also be packaged separately. I had to tear everything apart to pass on a gift.
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
All very nice.
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Wilhelm
Rating: 1 out of 5
Goods not received
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Response from Petit-Fernand
We apologize for the delivery problem. We will send you the replacement today.
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Carolina M.
Rating: 1 out of 5
The order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Cristina Arbona
Rating: 1 out of 5
They took a long time to arrive. The stickers are very nice but totally useless. When you put them on, they stick well but peel off by themselves. On clothes that have not even been worn or washed, 4 have already fallen off. On the clothes that I have washed, they have all come off without the labels. The labels that are for material, also fatal. In less than 1 week of use the transparent part that covers them has peeled off and the label has been left without that sticky and very dirty protector (and it is not because of misuse, because they were labels for me and not for the child). I will never repeat, it seemed to me a total rip-off and on top of that with the shipping costs they have been very good. Horrible experience.
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Response from Petit-Fernand
Hello Cristina, we apologize for this quality anomaly. We have contacted you privately to help you. Regards
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JORGE
Rating: 4 out of 5
everything is perfect, the shipping was a little slow, but the stickers are going very very well.
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Luisa G.
Rating: 1 out of 5
Never again take labels on this site. I have been waiting for my order since August 28!!! Very bad experience
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Response from Petit-Fernand
Good morning Luisa, we apologize for this non-delivery by postal services. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
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EHoj
Rating: 4 out of 5
Great company and good experience! I have used this company for a few years now. The sticker/name tag designs are great for younger children especially the girls. Boys, the choices feel more limited. Sometimes the shipping can take a while.
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Consuelo
Rating: 4 out of 5
I must say that the quality has decreased a bit, I bought these labels a couple of years ago and they were really the top! This year I was a little disappointed, they are still good and compared to others they give the possibility to be customized in more ways, however they lack that feeling of quality that was there to the touch, before the print was embossed now it is smooth. It may be that in all this my feeling is wrong, anyway I give 4 stars instead of 5 for this reason.
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sabrina
Rating: 4 out of 5
A little bigger than I expected but good quality
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Alba Hernández Santana
Rating: 4 out of 5
Very good product received, I have put them on the clothes now I hope they do not fall off. The rest is fine!
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Roberta M.
Rating: 4 out of 5
Cute personalized plates, convenient.shipping arrived on time! Recommended
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Elena V.
Rating: 4 out of 5
There was a problem with shipping but they solved it by sending me the product again at no additional cost! Very understanding and helpful
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Irene
Rating: 4 out of 5
The labels did not arrive, but the company was quick and very helpful in remedying this!
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Deborah D.
Rating: 4 out of 5
Labels done well. A little slow on shipping
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GEMMA
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Gemma, we have contacted you by email to help you with the tracking of your order. Good day
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Esperanza García Abós
Rating: 4 out of 5
Although they took a little while to arrive (they come from France) it was worth the wait. They remain the same wash after wash. I was especially struck by how well the stickers are sticking directly, without ironing.
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Chiara S.
Rating: 1 out of 5
I'm sorry to leave a negative review, but I did not receive the package and had a response to my refund request. I will not shop with you again.
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Response from Petit-Fernand
Good morning Chiara, we are sorry for this delivery anomaly. We have contacted you to find a solution. Looking forward to your feedback, Have a nice day ? Alessio
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Eva García
Rating: 4 out of 5
Fantastic, I find them beautiful, easy to put on, there are many options. They are a little expensive, I wish I could buy more. But it's out of my budget. Overall I am very satisfied.
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Marta P.
Rating: 1 out of 5
The package with the stickers never arrived. I will get a refund but had to redo another order
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Response from Petit-Fernand
Good morning Marta, we apologize again for this non-delivery by the post office. I confirm that we have provided a refund. Have a good day ? Alessio
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