Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 911 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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Julia
Rating: 4 out of 5
The labels are very nice, they arrived within the expected delivery time. Let's see if they stand the wash test, those for objects at the moment great result.
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Aro B
Rating: 1 out of 5
Really, with what they charge for shipping costs and nothing has arrived yet.... If the shipping agency does not work, from what I see for some time.... Change it or do not ensure that it arrives in maximum 10 days. Of course for my part I will not recommend you and I'll go to the competition.
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Response from Petit-Fernand
We apologize for the wait
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Irene Pena roman
Rating: 4 out of 5
Delighted, I missed some stickers for the girl, in the other previous order she got a lot of them.
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Isa
Rating: 1 out of 5
Ordered in the first week of September a month has passed and nothing has yet arrived
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Response from Petit-Fernand
Good morning Isabella, we are sorry for this delivery anomaly by the postal services. I confirm that we have made the refund as ddai requested. Thank you for your understanding and have a nice day Alessio
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Aleksandra
Rating: 2 out of 5
Quick delivery and labels looked exactly as on the picture, however came off from most of the items after 2 washes even though I followed instructions, it's a great shame they do not stay on for longer
Response from Petit-Fernand
Dear Aleksandra, our sincere apologies ! This not supposed to happen. Please, see a few offers over the mail in order to resolve this issue.
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Gianluca
Rating: 4 out of 5
Excellent product is the second time we buy it and has a low price, in my opinion however is improvable the delivery the postal service unfortunately is very slow, it would be useful to be able to choose how to receive the product logically adjusting the cost of shipping
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Invité
Rating: 2 out of 5
Nice graphics, unfortunately though after 3 washes they all start to come off....?
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Carmen
Rating: 4 out of 5
Durable labels.Bright colors. Well-made
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Silvia
Rating: 4 out of 5
Great products. Would be perfect with shorter receiving times thank you
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Veronica
Rating: 2 out of 5
Nice label colors but they come off the pencils
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Response from Petit-Fernand
Good morning Veronica, We are sorry to hear that our items did not meet your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Roci
Rating: 1 out of 5
My experience was terrible, I placed my order on 13/09 and to date I have not received my order nor have I received my money back. Imagine how pissed off I am because I think that they are informal and the service is lousy.
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Response from Petit-Fernand
Hi Rocio, we have contacted you by email to help you. Regards
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Michela
Rating: 4 out of 5
All perfect, the labels are holding up for now. I have yet to try washing the clothes.... Only negative, I was not notified of delivery (they left the envelope in my mailbox).
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Rocio Lendínez
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Rocio, we have just sent you an email to help you with the tracking of your order. Good day
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Chiara
Rating: 4 out of 5
The labels are very nice. The thermoadhesive ones are easy to apply and currently have not been damaged by machine washing. The adhesive ones for the items are also well done and brightly colored. I recommend checking the dimensions before placing your order based on where you need to apply them. In my case, I had to trim them with scissors because they were too long in some cases (my mistake).
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Alip
Rating: 4 out of 5
Fast and practical service, easily orduinable. Fair price.
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Valentina
Rating: 1 out of 5
I have purchased their labels several times. With the last order, which was urgent, they were lost and I also lost my money
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Valentina C.
Rating: 4 out of 5
Custom labels easy to make, simply beautiful and very convenient, only downside is the delivery time a bit long and the inability to track the package.
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Susana Lozano
Rating: 1 out of 5
I dropped all the labels the first time I put them on, I bought another one thinking it was my fault and the same thing.... the thermoadhesives do not work as in previous years.
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Response from Petit-Fernand
Hi Susana, we have contacted you to help you by email. Regards
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Cristina Galea
Rating: 1 out of 5
I am not going to beat around the bush, I placed an order on Monday and two weeks went by and it did not arrive, so I decided to cancel the order, thank you, best regards.
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Response from Petit-Fernand
We apologize again for this delivery anomaly.
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Lorena A.
Rating: 1 out of 5
My order never arrived. Very bad service
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution ? Alessio
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Mary Danny Cabrera Hurtado
Rating: 4 out of 5
Very easy to choose the product, the payment, but it took a little longer than expected, I sent a message and you extended the delivery time, arrived in my mailbox and everything great, now I'm putting stickers on all the clothes of the child.
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Emanuela
Rating: 4 out of 5
Really nice labels, well made and durable, the object label I attached to the water bottle does not go away even after several washes. I haven't tested the durability of the thermo adhesive ones for fabrics yet. The only downside is the shipping time a bit too long and the cost in my opinion is a bit high.
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Covadonga Parajon Suárez
Rating: 2 out of 5
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
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Response from Petit-Fernand
We are sorry for the delay of your order Covadonga.
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Francesca D.
Rating: 2 out of 5
delivery time is too long.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
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Ruben Nogales
Rating: 2 out of 5
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
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Rosario A.
Rating: 4 out of 5
All good as expected labels. A little long delivery time.
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Francesca
Rating: 4 out of 5
Very nice labels. I got the thermo adhesive ones. Easy to stick on. The only downside I don't give 5 stars for is the price which is not that cheap.
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Katy P.
Rating: 1 out of 5
Nice designs and easy to order but iron on labels had peeled off after 1 wash despite following instructions
Response from Petit-Fernand
Dear Katy, we are very sorry about this! Please, contact our customer service with the picture of the problem in order to find suitable for you solution.
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Javier
Rating: 4 out of 5
All correct
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Carmen GB
Rating: 4 out of 5
It has been a very good experience, except that the stickers took two weeks to arrive home and I was expecting a shorter period of time. Otherwise, everything was very good.
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Noemí
Rating: 4 out of 5
We had a problem with the delivery of an order but they solved it and sent it to me again by another way. They arrived today and they are beautiful
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Noemi
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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VERONICA G.
Rating: 1 out of 5
I ordered here to try something different from Stickets. The order took more days to arrive. When it arrived it was wrong (wrong name and different product than paid for). The online claim took several days to respond. Meanwhile the lines were always busy and with a 902 number when I understand that the law requires a fixed number. The only good thing is that once they answered me, they didn't put any problems in refunding me the money. That's why I put one star, otherwise I would have put 0.
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Response from Petit-Fernand
We apologize for this shipping error. Have a nice day Veronica
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LAURA R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Silvia A.
Rating: 1 out of 5
I didn't receive the goods and paid for express delivery too!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have executed the refund as you requested. We thank you for your understanding and wish you a good day Alessio
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Cristina
Rating: 4 out of 5
All perfect ... only the delivery time a little long ...but I think it depends on the Post Office !!! Thank you !!! Definitely next year I will take them back
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Sara
Rating: 1 out of 5
1 because there is no less. They never arrived and yes it is true that I was refunded after 2 weeks but still I needed them and I had to reorder them a month before school started. Shipping with someone better than Italian post office, no!!!?
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
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Cristina Paniagua Garcia
Rating: 1 out of 5
I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.
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Response from Petit-Fernand
Hi Cristina, we have contacted you by email to help you with the stickers that peel off. Greetings :)
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Francesca
Rating: 4 out of 5
At the moment after a couple of washes they are holding up well. Easy to use
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l R.
Rating: 1 out of 5
After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below… I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes… you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!
Response from Petit-Fernand
Dear Lorna, our sincere apologies for this situation. We understand your disappointment and will take this in consideration in order to update the claim period. At this stage we can not provide with the solution for the purchase from July. Thank you for understanding.