Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Very easy to choose the product, the payment, but it took a little longer than expected, I sent a message and you extended the delivery time, arrived in my mailbox and everything great, now I'm putting stickers on all the clothes of the child.
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Emanuela
Rating: 4 out of 5
Really nice labels, well made and durable, the object label I attached to the water bottle does not go away even after several washes. I haven't tested the durability of the thermo adhesive ones for fabrics yet. The only downside is the shipping time a bit too long and the cost in my opinion is a bit high.
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Covadonga Parajon Suárez
Rating: 2 out of 5
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
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Response from Petit-Fernand
We are sorry for the delay of your order Covadonga.
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Francesca D.
Rating: 2 out of 5
delivery time is too long.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
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Ruben Nogales
Rating: 2 out of 5
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
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Rosario A.
Rating: 4 out of 5
All good as expected labels. A little long delivery time.
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Francesca
Rating: 4 out of 5
Very nice labels. I got the thermo adhesive ones. Easy to stick on. The only downside I don't give 5 stars for is the price which is not that cheap.
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Katy P.
Rating: 1 out of 5
Nice designs and easy to order but iron on labels had peeled off after 1 wash despite following instructions
Response from Petit-Fernand
Dear Katy, we are very sorry about this! Please, contact our customer service with the picture of the problem in order to find suitable for you solution.
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Javier
Rating: 4 out of 5
All correct
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Carmen Gb
Rating: 4 out of 5
It has been a very good experience, except that the stickers took two weeks to arrive home and I was expecting a shorter period of time. Otherwise, everything was very good.
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Noemí
Rating: 4 out of 5
We had a problem with the delivery of an order but they solved it and sent it to me again by another way. They arrived today and they are beautiful
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Noemi
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Veronica G.
Rating: 1 out of 5
I ordered here to try something different from Stickets. The order took more days to arrive. When it arrived it was wrong (wrong name and different product than paid for). The online claim took several days to respond. Meanwhile the lines were always busy and with a 902 number when I understand that the law requires a fixed number. The only good thing is that once they answered me, they didn't put any problems in refunding me the money. That's why I put one star, otherwise I would have put 0.
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Response from Petit-Fernand
We apologize for this shipping error. Have a nice day Veronica
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Laura R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Silvia A.
Rating: 1 out of 5
I didn't receive the goods and paid for express delivery too!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have executed the refund as you requested. We thank you for your understanding and wish you a good day Alessio
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Cristina
Rating: 4 out of 5
All perfect ... only the delivery time a little long ...but I think it depends on the Post Office !!! Thank you !!! Definitely next year I will take them back
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Sara
Rating: 1 out of 5
1 because there is no less. They never arrived and yes it is true that I was refunded after 2 weeks but still I needed them and I had to reorder them a month before school started. Shipping with someone better than Italian post office, no!!!?
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
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Cristina Paniagua Garcia
Rating: 1 out of 5
I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.
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Response from Petit-Fernand
Hi Cristina, we have contacted you by email to help you with the stickers that peel off. Greetings :)
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Francesca
Rating: 4 out of 5
At the moment after a couple of washes they are holding up well. Easy to use
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L R.
Rating: 1 out of 5
After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!
Response from Petit-Fernand
Dear Lorna, our sincere apologies for this situation. We understand your disappointment and will take this in consideration in order to update the claim period. At this stage we can not provide with the solution for the purchase from July. Thank you for understanding.
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Antonella M.
Rating: 1 out of 5
Let's say I can't do a review considering that my order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Rocio Mateos
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
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Inma H
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
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Alice
Rating: 1 out of 5
I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
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Antonia C.
Rating: 4 out of 5
The quality of the stickers is very good, partly because they are laminated and do not spoil. The shipping time is a bit long, though.
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Natascha Z.
Rating: 4 out of 5
Product as described, easy to apply. I thought faster arrival time: waited almost 10 days.
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Maria Prado
Rating: 1 out of 5
The truth seems to me very bad customer service, I bought to try and according to that order more because my child needs many labels, but it will be a month and I do not get the order, and I wrote informing them and they only said that I wait until 29/09 that if it does not come back to write them when I think you should follow up if you have already been informed that there is an anomaly with the order that does not arrive, Their advertising says 6 to 8 days and I already have 25 days waiting and not only that I wrote them on instagram and they say they will contact me and nothing, I see zero interest in the customer only sell and do not care about what one claims.
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Response from Petit-Fernand
Hi Maria, we are sorry to hear that your order did not arrive. We have contacted you by email to help you find a solution with tracking. Regards
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Manuela Z.
Rating: 4 out of 5
The product arrived with one part missing in the name and one part missing in the design. After two days after the complaint, they apologized for the deficient quality and will send me the compliant product soon.
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Alexandra Guillén Richter
Rating: 4 out of 5
Easy to glue
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Sara
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
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Elisabet Martínez Martínez
Rating: 1 out of 5
The labels have never arrived and neither has my money from the order? I had previously ordered from them and everything was great, that's why I came back to repeat but this time, total disappointment.
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Response from Petit-Fernand
As we told you by email, refunds may be reflected in your account varying from a few days, depending on your bank.
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Alba Gonzalez
Rating: 1 out of 5
I have been waiting practically 1 month for the stickers, as I don't know if they will arrive, if they do I will have to use them for next year.
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Response from Petit-Fernand
Good morning Alba, we have replied by email to help you as soon as possible. Good day and sorry for this delivery incident with the post office.
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Vanesa Aguilera Perez
Rating: 1 out of 5
I have NOT got my order yet, I want my money back as I got it somewhere else faster.
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Response from Petit-Fernand
Hello Vanessa, we have made the refund. We are sorry for this delivery anomaly with the post office. Good day
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Fulvio
Rating: 4 out of 5
Excellent products, maybe a little long wait for delivery
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Rossella S.
Rating: 1 out of 5
Bad. Order sent September 16, 2022, transfer arrived September 18 labels mia arrived. They sent the order to my home address and not the address I specified for sending the labels. When I pointed out the error they also asked me for money to send it back. Really unprofessional.
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Response from Petit-Fernand
Hello Scarlett, we are sorry for this inconvenience. However, we have shipped your order to where you requested when you placed your order. Once sent, it is no longer possible to change the address, so we have offered you to remanufacture the order at our expense by charging you only the shipping cost of 2.40 euros. Good day Alessio
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Silvia M.
Rating: 4 out of 5
To date, I have not yet received my order
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Paloma Balsalobre Ortiz
Rating: 1 out of 5
I have placed the same order 2 times and have NOT received any of them.
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Response from Petit-Fernand
Hi Paloma, your order is on schedule :) We have sent you an email to help you with the tracking. Good day, and sorry for the delay !!!!
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Diana
Rating: 4 out of 5
The stickers are great and good quality. I keep buying these ones and not in other sites because you can make your own "package" with different sizes and small or big quantities depending on your needs. What I don't like is that there's not that many options in sizes or designs, specially for stickers for shoes. Another thing that I don't like is that there's not an option to get your stickers quicker and one can only hope they will arrive soon.
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