Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Very bad service late order and after reminders never arrived I asked for refund Very disappointed and I will not use the service anymore
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Response from Petit-Fernand
Good morning Annamaria, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Elena R.
Rating: 4 out of 5
School labels of various sizes. Excellent choice of text fonts and colors and themes. On-time shipping. 4 stars only for a difficulty in the payment process and related communication, later resolved.
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Melanie
Rating: 1 out of 5
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
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Response from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
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Ivano G.
Rating: 1 out of 5
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Nuria
Rating: 4 out of 5
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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Giulia
Rating: 4 out of 5
Great solution fast and fun!
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Rocío
Rating: 1 out of 5
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
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Response from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
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Raquel Portero Bermúdez
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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Claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Stefania B.
Rating: 1 out of 5
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Sara Salvador Mirallas
Rating: 1 out of 5
It took a long time to send the package
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Response from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
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Nieves De Los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Serena R.
Rating: 1 out of 5
The package never arrived I tried to contact you several times to no avail what should I tell you?
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Response from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
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Daniela G.
Rating: 1 out of 5
The order arrived to me incomplete. I am still waiting for the labels
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Marina Chacártegui
Rating: 4 out of 5
The website is easy to use and has many options. The only thing was the delivery time, in my case, a shipment of 80 stickers took more than 15 days.
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Ingrid Romero
Rating: 1 out of 5
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
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Response from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
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Carmen Montesinos
Rating: 1 out of 5
Poor service, failure to meet deadlines
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Response from Petit-Fernand
Good morning Carmen, We have contacted you by email to help you as soon as possible. Best regards
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Virginia Ruiz Del Campo
Rating: 1 out of 5
Well, my order has not arrived since the first week of September, I am very upset.
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Response from Petit-Fernand
Good morning Virginia, We have contacted you by email to help you as soon as possible. Best regards
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Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Ladyroma
Rating: 1 out of 5
The order never arrived, I was refunded the money after claiming it at the consumer's office.
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Response from Petit-Fernand
We are sorry for the delay of your order Celia. Please know that in case of delay or loss, we always leave the customer the option of reshipment or refund. Have a nice day
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Claudia C.
Rating: 1 out of 5
The object labels come off after a few days...I had to go over everything with scotch tape
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Deborah Rodríguez
Rating: 4 out of 5
The labels are beautiful and of very good quality, but the shipping took forever! That's the only thing they should improve.
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Laura Muñoz Del Cerro
Rating: 1 out of 5
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
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Response from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
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Carlotta
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
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Esmeralda Sanchez
Rating: 4 out of 5
The order takes a little while, otherwise everything is fine, I love your little things.
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Marika C.
Rating: 1 out of 5
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
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Response from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
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Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
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Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
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Stéphanie Mary Mc Donnell
Rating: 1 out of 5
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
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Response from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
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Roberta
Rating: 1 out of 5
ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
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Ely
Rating: 4 out of 5
Very nice labels and the ability to customize as you like. The shipping cost is a bit high, considering also that I chose the fastest shipping and I think the delivery time was not so short as it arrived in 5 days...I am satisfied anyway, both for the labels and the wooden tag and the personalized canvas bag
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Antonella B.
Rating: 1 out of 5
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
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Esther Santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
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Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
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Ceruti S.
Rating: 1 out of 5
The goods never arrived despite my urging.
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Response from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Federica F.
Rating: 1 out of 5
I haven't received any order yet
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Response from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Samantha R.
Rating: 1 out of 5
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Response from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
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Gabriella B.
Rating: 4 out of 5
Products made well, useful. Sometimes problems with thermoadhesive clothing labels But all in all good. The water bottle is also good
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Anna K.
Rating: 1 out of 5
My order has not been delivered to me. A month has passed
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Response from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
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Francesca
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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