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C
Rating: 4 out of 5
Very good very good quality
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 2 out of 5
In the pencil the tips are peeled off. This without touching it
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Response from Petit-Fernand
Hi Garazi, I confirm that we will resend them to you. Greetings :)
D
Rating: 4 out of 5
Everything went well! Price performance is great!
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F
Rating: 2 out of 5
Unfortunately this time the labels have came off the garments. Last year they stayed on my son's uniform the whole year and for some reason quite a few have came off already (he only started back at school last week).
Response from Petit-Fernand
Hi Fiona, the labels you bought this time are for the objects! They will not stay on the textile as they are not designed for this.
N
Rating: 4 out of 5
Quality product, beautiful colors, choice, good price, fast delivery
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C
Rating: 4 out of 5
Beautiful, practical Gourd labels and fast delivery.
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C
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
A
Rating: 4 out of 5
I've been ordering these labels for a few years now and I'm very happy with them. There are only the mini object labels that I'm using for the first time this year to put on pencils and felt-tip pens, and they're already peeling off even though the pencils haven't yet been taken out of the kit. The others are great.
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G
Rating: 4 out of 5
ras tout et nickel com dab
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L
Rating: 4 out of 5
Excellent products , purchased several times . Last time the water bottle with name was not perfectly printed . I contacted customer service and they immediately sent me another one .
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
M
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
S
Rating: 4 out of 5
I was expecting iron-on labels.
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C
Rating: 4 out of 5
I am satisfied with my order however I ordered for2children who do not live together and I would have liked to have two notebooks and not all the labels together I had to cut out and not super?
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E
Rating: 4 out of 5
Very practical, pleasant design
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B
Rating: 4 out of 5
Superb label. Good quality.
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C
Rating: 1 out of 5
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
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Response from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
K
Rating: 1 out of 5
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Response from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
J
Rating: 1 out of 5
After more than 20 days, I still haven't received my order and their after-sales service is overwhelmed, so I'm going to have to order other labels elsewhere if I want everything to be ready for my son's first day of school pfff.
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Response from Petit-Fernand
We have just contacted you by email in order to help you as soon as possible. Our apologies for this delivery anomaly with the postal services. Have a nice day!
C
Rating: 4 out of 5
Easy-to-use, intuitive site for creating labels. Good-quality, attractive labels. The metal bottles are also very good and sturdy, with the added bonus that the cap can be ordered separately.
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E
Rating: 2 out of 5
So the designs are really very nice, but unfortunately the name labels don't last very well, school hasn't even started yet and one part has already come off again, which is a shame! Unfortunately, I haven't seen this from other suppliers.
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Response from Petit-Fernand
We are very sorry! The labels should not come off. We can send a replacement or a refund. We wrote you more information by e-mail.
G
Rating: 4 out of 5
The variety of label formats is great. This is the second time I've placed an order and I'm as satisfied as ever.
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S
Rating: 4 out of 5
Always satisfied with the result. Labels like those in the photo. Only slight downside: not following up on the date of receipt of the parcel.
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M
Rating: 1 out of 5
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
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Response from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
C
Rating: 4 out of 5
Label conforms to my order. Children delighted
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R
Rating: 4 out of 5
Fast processing and shipping, satisfied child and mother.
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M
Rating: 4 out of 5
Fast and complete delivery. Unfortunately one part of the lunch box was broken. Replacement part was sent without complications after a short complaint. Packaging was apparently undamaged. Quality otherwise very good. Therefore only 4 instead of 5 stars.
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M
Rating: 1 out of 5
Received the labels with a name that was not the one I had requested! Really disappointed
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Response from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
G
Rating: 2 out of 5
I wanted plain stickers with no logo and couldn't see where I could order these so in the notes I wrote what I requested. When they arrived they came with the logo and I was told the message I had written was only read at the packing stage. It would of been useful to know this (maybe a note by the box to say it won't be read until then) as I wouldn't have ordered them or would have sent the message some other way.
Response from Petit-Fernand
Hi Gemma, we are sorry that you could not find how to order without the image. We tried to explain the difference in our previous emails and provide with solution. If you still wish to reorder the right labels, we will be happy to offer you a personalised discount.
F
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
V
Rating: 1 out of 5
Unreachable customer service, no response after a week
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Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
M
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
E
Rating: 4 out of 5
Labels ordered several years ago. Very good quality. More suitable for younger children, as the pen format is cheaper elsewhere, but I'm very happy with them for my youngest, who is taking over the labeling this year.
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H
Rating: 4 out of 5
Super label, pretty design and perfect bag for my son's dirty clothes.
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E
Rating: 1 out of 5
Order not received since July 30th ?
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Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
P
Rating: 2 out of 5
Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.
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Response from Petit-Fernand
Hello Pauline, We're surprised to read your message, because our water bottles can withstand both cold and heat, as they are double-walled and insulated. Have a nice day!
M
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
A
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
F
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
P
Rating: 4 out of 5
Label for school material: Lots of choice for everything, there's something for everyone, the color sometimes comes off if there's too much rubbing moment, and sometimes, if the label is in contact with something h24 the lamination comes off, but otherwise the labels are perfect.
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L
Rating: 4 out of 5
Super pretty!
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