Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Marco De Almeida Ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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F.m
Rating: 4 out of 5
This was the second time I had ordered labels. There were delivery problems each time, but they were more than made up for by the speed of the customer service. The products themselves are good and well made.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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Schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Céline
Rating: 4 out of 5
A good range of products with frequent new models. Great ideas for new products that we like to adopt. The site is customer friendly. On the other hand, delivery by chronoposte is not up to scratch! My parcel was badly routed by chronoposte, causing not only a delay in delivery but also a parcel received in very poor condition and ripped open!
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Ingrid Rocuet
Rating: 4 out of 5
I could have given it 5 stars if I hadn't found the self-adhesive labels stuck on the drum of my washing machine. I wash my clothes at 30 and I regularly find labels that come off in the wash. And this is not the first year. I had ordered from two different brands and wasn't sure which one was sticking to my drum. It doesn't happen with all the labels, I'm sure, but it's annoying all the same.
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Jeanne
Rating: 1 out of 5
Very disappointed with the after-sales service!!! I have received the products certainly quality unfortunately I am missing a product in my order I called several times in vain! No answer. I sent an e-mail to no avail and got an automatic reply saying that an answer was forthcoming. I've lost about 10 in my order. It was my first order and I'd think twice about it now.
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Response from Petit-Fernand
Hi Jeanne, We're sorry, we haven't received an email from you regarding a missing item. We have just left you a voice to help you. Have a nice day!
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Noemi M.
Rating: 4 out of 5
The quality is super. Lots of motifs and colors to personalize. It takes a little longer than other suppliers but it's worth it!
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Coralie
Rating: 2 out of 5
Last year I liked the labels but this year the bag I ordered was full of black fluff all over for new, disappointed ????
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Response from Petit-Fernand
Hello Coralie :) After our telephone exchange, we would like to point out that the bag you are talking about is not from C-monetiquette :) Very nice day to you
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Sandrine Debonne
Rating: 1 out of 5
Label doesn't fit
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Response from Petit-Fernand
Dear Sandrine, I have just contacted you by email to help you. Have a nice day!
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Rc
Rating: 1 out of 5
Order placed easily, but since then, no news! I haven't received the order, nor any delivery notice, and customer service gives a generic message without specifying whether the order is traceable, what recourse they have, what they could do, or where our parcel is.... even though it was ordered by recorded delivery. I strongly advise against this.
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Response from Petit-Fernand
We have just contacted you by email to confirm the return of your order. Very nice day, and sorry again for this delivery anomaly by our postal services.
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Desi
Rating: 2 out of 5
Unfortunately, not all stickers stick particularly well to my daughter's wooden pencils. They come off quickly.
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Response from Petit-Fernand
Hi Desi, we're sorry. The mini stickers work better with the pens because they are smaller and designed specifically for the pens. We will refund the 1 line labels so you can reorder the other if you wish.
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Mylene Pestour
Rating: 4 out of 5
The quality of the products is very good, although some labels are difficult to remove from the pouch. However, I'm satisfied with the products - the prices are a bit high.
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Regine Deneque
Rating: 4 out of 5
a first test for a new nursery school. Beautiful labels
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Nina
Rating: 4 out of 5
Great principle, and super-fast delivery!
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Aude Ruet
Rating: 4 out of 5
Order placed at the beginning of August. I had a delivery problem but customer service handled it well and I was finally delivered. Good quality labels. To be seen in time
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Larissa
Rating: 4 out of 5
Serious site, fast shipping Durable self-adhesive labels on items. I still have last year's stickers on my daughter's items.
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Aes
Rating: 4 out of 5
The labels are of good quality, but we'll have to see how they hold up after the first few washes. For the moment, they're fine (for use in crèches).
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C.g.
Rating: 4 out of 5
Nothing to complain about so far
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Kai
Rating: 4 out of 5
Nice design. Correctly ironed on, the stickers also last quite a long time.
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Client Bonnier
Rating: 4 out of 5
Very good very good quality
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Garazi
Rating: 2 out of 5
In the pencil the tips are peeled off. This without touching it
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Response from Petit-Fernand
Hi Garazi, I confirm that we will resend them to you. Greetings :)
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Dirk R.
Rating: 4 out of 5
Everything went well! Price performance is great!
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Fiona W.
Rating: 2 out of 5
Unfortunately this time the labels have came off the garments. Last year they stayed on my son's uniform the whole year and for some reason quite a few have came off already (he only started back at school last week).
Response from Petit-Fernand
Hi Fiona, the labels you bought this time are for the objects! They will not stay on the textile as they are not designed for this.
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Nathalie Dubois
Rating: 4 out of 5
Quality product, beautiful colors, choice, good price, fast delivery
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Camille Hamdi
Rating: 4 out of 5
Beautiful, practical Gourd labels and fast delivery.
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Camille Dides
Rating: 1 out of 5
I still haven't received my order it's been 1 month !!!!
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email in order to help you :) Have a nice day
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Audrey Diez
Rating: 4 out of 5
I've been ordering these labels for a few years now and I'm very happy with them. There are only the mini object labels that I'm using for the first time this year to put on pencils and felt-tip pens, and they're already peeling off even though the pencils haven't yet been taken out of the kit. The others are great.
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Gaelle Gilquin
Rating: 4 out of 5
ras tout et nickel com dab
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Lapo R.
Rating: 4 out of 5
Excellent products , purchased several times . Last time the water bottle with name was not perfectly printed . I contacted customer service and they immediately sent me another one .
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Melanie Fave
Rating: 1 out of 5
very disappointed with the service. i had a problem with the promo code at the time of my order. i realized it just after the payment had been validated. i immediately contacted customer service who could do nothing. i'll order elsewhere next time. Not commercial at all.
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Response from Petit-Fernand
Hi Mélanie, For your information, your kitty still contains the 2 euro discount, valid on your next purchase :) Very nice day to you
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Sophie
Rating: 4 out of 5
I was expecting iron-on labels.
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Christine Vigani
Rating: 4 out of 5
I am satisfied with my order however I ordered for2children who do not live together and I would have liked to have two notebooks and not all the labels together I had to cut out and not super?
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Eva
Rating: 4 out of 5
Very practical, pleasant design
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Bénédicte Aubert
Rating: 4 out of 5
Superb label. Good quality.
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Cristina Castro
Rating: 1 out of 5
I placed my order on August 10 we are at 23 and they never arrived they told me that if a neighbor took them that if the address was right. It's the first time I order it and it was a shame and after calling me as they sent them to me and nothing they never arrived.
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Response from Petit-Fernand
We are sorry to hear that your order did not arrive. We made the refund anyway. Anyway for anything you need, you can count on us. Regards Cristina, Sandra
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Kellyann S.
Rating: 1 out of 5
I bought the sticker ones not the iron on, followed instructions washed their school stuff at 30 degrees and they came off in the wash. Not happy at all with this product. The stickers look nice but a total waste of money.
Response from Petit-Fernand
Hi Kellyann, we are sorry to hear this but you bought the labels for objects. They are not meant to stick on the clothes. We can offer you a few solutions over the email.
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