The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.
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Response from Petit-Fernand
We are sorry for this anomaly. Since it is our mistake, we have done our best to find a solution. We hope you will receive your order as soon as possible. Thank you for your understanding.
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Raquel Fernández
Rating: 1 out of 5
I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.
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Response from Petit-Fernand
Hi Raquel, I am sorry to read that you have not received your order. I assure you that we will get back to you as soon as possible. Thank you for your understanding.
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Isa B.
Rating: 1 out of 5
Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!
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Response from Petit-Fernand
Hi Isa, If we received your email, we would reply within 24 hours. If you have not received your order, please confirm your address and we will resend it.
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Mylene Bernier
Rating: 1 out of 5
Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed
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Response from Petit-Fernand
Hello Mylene, We are sorry for this delivery anomaly. It was necessary to wait for the time established with the post office before taking action on your order. Thank you for your understanding Very nice day Alessio
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cliente A.
Rating: 4 out of 5
Arrived on time, practical and colorful labels. Only flaw, the number -which I had to add at the request of summer camp- is written small.
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Familie S.
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
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Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
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Familie S.
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
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Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
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Madyson CHEVREL
Rating: 4 out of 5
I picked up a notebook with lots of different labels, as well as the water bottle and lunchbox for my little one's first day back at school! Very pretty! And fast shipping??
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Ana
Rating: 1 out of 5
I have not received the order nor have I heard anything about it.
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Response from Petit-Fernand
Good morning Ana, I am sorry to read your message. If you have any problem with your order, you can contact our customer service ([email protected] or via our contact form on our website) and we will be glad to help you. Thank you for your understanding and have a great day!
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Frau P.
Rating: 1 out of 5
Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply
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Response from Petit-Fernand
We regret the delivery problem. The previous email was to confirm your address. Your order will be produced again within 48 hours and sent to the post office.
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Andrea M.
Rating: 1 out of 5
I placed an order, paid but nothing arrived.
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Response from Petit-Fernand
Good morning Andrea, as communicated to you in our previous exchanges we have rescheduled your order. We are still sorry for this delivery anomaly and we hope you will receive the new shipment as soon as possible. Have a good day ? Alessio
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Carole
Rating: 1 out of 5
Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!
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Response from Petit-Fernand
Hello Carole, we can confirm that your telephone details have not been passed on or sold. We apologize for the inconvenience and invite you to contact us if you wish to discuss the matter further.
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Ln
Rating: 1 out of 5
I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.
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Response from Petit-Fernand
Hello Helene I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you by phone and email to find a solution together. Have a nice day Alessio
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Bernard O.
Rating: 4 out of 5
Quick delivery on items Brillant to use on clothed
Response from Petit-Fernand
We are glad to hear that you like all!
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CarolineCaroline S.
Rating: 1 out of 5
Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!
Response from Petit-Fernand
Hi Caroline, after the phone talk I can offer the two options. Please, see the email with more details. We are sorry about your dissatisfaction.
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Tatiana G.
Rating: 2 out of 5
I ordered a customized bottle and lunch box. The sealing ring on the bottle is bent, so it doesn't do its job. The personalized label on the lunch box has multiple bubbles that will eventually peel off...a pity because the quality of the bottle and lunch box looks good. I have complained and am waiting for a reply.
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Response from Petit-Fernand
Good morning Tatiana, I am sorry to read that you are not satisfied with our product. If you have contacted our customer service, I assure you that you will get an answer. Thank you for your understanding and have a great day.
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Cindy S
Rating: 4 out of 5
Fast, quality shipping
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Sandra P.
Rating: 4 out of 5
Sticks great and looks great
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Amélie R.
Rating: 4 out of 5
Practical Not yet used
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SANDRA
Rating: 4 out of 5
Fast and efficient. The labels are attractive and stay on the clothes even after washing.
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Carly A.
Rating: 4 out of 5
Lovely labels, I have ordered a few times now. Can be a little difficult to peel off the paper but I will definitely order again.
Response from Petit-Fernand
Hi Carly, thank you for the review ! Please; contact our customer service for the replacement when you have difficulties like such, this should not happen!
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Borstel
Rating: 4 out of 5
Great stickers that hold well. One star deduction because the stickers are difficult to remove from the transport film.
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Response from Petit-Fernand
Thank you for your review! Please send the photos with the labels that are coming off badly and we will send the replacement!
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Elena López Torres
Rating: 4 out of 5
The only downside is that shipping is slow. It takes a week
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Response from Petit-Fernand
Thank you Elena :)
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Lise
Rating: 2 out of 5
Hello, in 2013 I ordered a set of special summer camp labels and was delighted. This year, I ordered a kit again, but I find that it doesn't really meet my needs. It would be nice to be able to choose the contents of the kit according to the age of the child and the length of the stay. My daughter is going away for 3 weeks, and she's 12, so she needs more clothing and footwear labels than are included in the kit. On the other hand, the kit offers too many object labels. What's more, I had a major problem with the sticky clothing labels coming unstuck! I've filed a customer service complaint, but so far there's been no response. So I'm going to have to buy iron-on to mark the rest of the clothes, even though it's much less attractive than these colorful, customizable labels. At 32 euros per kit, I thought I'd be able to mark everything, so I'm a bit disappointed with my purchase.
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Response from Petit-Fernand
Hello Lise, Thank you for your feedback. We have sent you an email to help you with your latest order. Have a nice day
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ERIKA GAUDIN
Rating: 1 out of 5
SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way
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Response from Petit-Fernand
Hello Erika, We're sorry to read that the coupon code you won didn't work. We invite you to contact us by email in order to help you use this code :)
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N.Schumacher
Rating: 4 out of 5
The labels arrived quickly and look really nice. Sticking them on was child's play. They survived the first round in the washing machine (40°C) and tumble dryer completely unscathed. I can't say anything about the long-term durability yet. I would buy them again.
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Response from Petit-Fernand
Thank you for your purchase and your rating!
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Ainoa Simón Guindal
Rating: 4 out of 5
Very good product, I have had no problems
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Tania
Rating: 4 out of 5
the labels are always top-notch. excellent quality. This time we ordered birthday invitations. I was a little disappointed. The envelopes had to be folded and closed with a little glue and the little fox I found really small. 2cm more wouldn't have hurt him. The personalized MUG is a very nice idea. We'll have to see over time how the texts react to use.
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Carla sofia Oliveira da silva
Rating: 1 out of 5
My opinion is that you have kept the money and the labels, so you have a zero out of zero.
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Response from Petit-Fernand
Hi Carla, I'm sorry you didn't end up receiving it. We sent you an email several weeks ago to help you, but we haven't heard back. Feel free to reply or contact us directly through the contact form on our website. Regards
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Vinciane Nolius
Rating: 1 out of 5
None of the iron-on labels held!
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Response from Petit-Fernand
Hello Vinciane, Thank you for your time. I have just sent you an email regarding your order. Good day to you
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Zina Lefevre
Rating: 4 out of 5
Very happy with the crib kit, very pretty labels. Negative point: small quantity of iron-on labels.
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Amy
Rating: 1 out of 5
Product still not arrived weeks after order was placed.
Response from Petit-Fernand
Hi Amy, we are very sorry about the delivery issues! Could you please confirm your address to our customer service and we will resend you the labels again on our cost.
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Mauro F.
Rating: 1 out of 5
I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.
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Response from Petit-Fernand
Good morning Mauro, we are sorry to read that the labels did not meet your expectations: it may have been a defective order. We have sent you an email so that we can give you a satisfactory solution. Good day, Luigi
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Eva Broilliard
Rating: 1 out of 5
A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..
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Response from Petit-Fernand
Hello Eva, We have sent you an email to help you. Have a nice day!
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Oscar Escolar
Rating: 4 out of 5
Friendly and competent
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Response from Petit-Fernand
Hi Oscar, Thank you very much for your availability on the phone. I reconfirm that we will resend your order. We apologize for the delay of the post office.
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Kerry D.
Rating: 4 out of 5
Beautiful product, stickers are hard to separate from the sheet they're printed on (not the backing)
Response from Petit-Fernand
Hi Kerry, thank you for your review! Would you mind to give our customer service a bit more details and/or a picture of the labels that are hard to separate, please?
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Seni
Rating: 4 out of 5
The design was very easy and quick to do - we have not yet been able to determine whether and how long the name badges will remain on the textiles - the name badges are a gift
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Response from Petit-Fernand
Thank you for your review, Seni! The iron-on labels are permanent if you follow the instructions correctly!
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LL
Rating: 4 out of 5
Corresponds to my order. Fast shipping
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Response from Petit-Fernand
Superb! Thanks Leslie :)
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perrine sainléger
Rating: 4 out of 5
Perfect, but some labels come off after washing
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Adeline
Rating: 1 out of 5
My labels come off all the time. I do not recommend this product.
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Response from Petit-Fernand
Hello Adeline, Thank you for your feedback. We're sorry to hear that, and we've contacted you by email to help you. Have a nice day!
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