Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I placed an order more than 10 days ago and still have not received it. I have sent an email asking what happened but have not received a reply. Bad experience
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Response from Petit-Fernand
Hi Jessica, We are sorry for the delay in our response. We will get back to you during the day to help you. Regards
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Miss A.
Rating: 1 out of 5
Labels never arrived , have emailed last week still no response , no communications Very dissatisfied
Response from Petit-Fernand
Hi Amy, our sincere apologies for the inconvenience ! It is possible that the labels got lost in the transit. We can send a replacement or a full refund if you wish. Please, see more details on your email.
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Luca T.
Rating: 1 out of 5
Order placed on June 29, as of today's date of July 25 no package has arrived. I have tried calling by phone but although they indicate service hours no one ever answers, I have sent 4 emails but it has been more than 4 days and no one has answered. VERY BAD IN EVERY WAY
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Response from Petit-Fernand
Good morning Luca We are sorry for this delivery anomaly by postal services. Due to high demand we have been delayed in responding to you, however, we would like to inform you that we have sent you an email to find a solution. Have a nice day
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Lizzy
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
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Sandra G.
Rating: 1 out of 5
Never received the goods. Ordered on July 14th, paid immediately and I'm still waiting. Annoying!
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Response from Petit-Fernand
Hello Sandra, We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the post office on July 16th with priority rate. The delivery time for priority mail or parcel is between 2 and 8 working days after dispatch (which itself is no later than the 3rd day after ordering). Please note: The postal delivery times can unfortunately vary and are to be understood as a guideline. As a rule, we have to wait 10 days before we can initiate a complaint with our partners.
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Mimi
Rating: 4 out of 5
I had a little problem because my cheque took more than 20 days to arrive. They were quite responsive when they received it and got back to me. The labels are perfect.
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Response from Petit-Fernand
It is with great pleasure :) A beautiful day
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Turlet Dufour
Rating: 1 out of 5
Very disappointed because the iron-on labels peel off extremely quickly! I followed the protocol but maybe it's due to my central steam iron which doesn't display the degree of heat... In any case, I end up with labels that don't stick.
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Response from Petit-Fernand
We are very sorry that the labels are coming off. We invite you to contact us at [email protected] in order to help you as soon as possible. A very nice day to you
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Jennifer Punzano
Rating: 1 out of 5
It is the first time ,but demome.to very bad esperiencia ,no me allegado nothing I have been waiting for more than a month the labels and nothing I would like that they will arrive to me because charged if they are
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Response from Petit-Fernand
Hi Jennifer, We have just sent you an email to help you as soon as possible with the shipment of your order . Have a nice day
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Katharine
Rating: 2 out of 5
I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.
Response from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
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Laura
Rating: 1 out of 5
Still nothing received, order shipped 14 days ago Working in early childhood, I wouldn't recommend your site to parents.
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Response from Petit-Fernand
Hello Laura, We apologize for this delivery anomaly. We invite you to contact us by email at [email protected] in order to help you quickly with your order.
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Audrey Martinet
Rating: 1 out of 5
Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.
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Response from Petit-Fernand
Hello Audrey, Thank you for your time. We are very sorry for the delay in the order, and for our late reply. Have a nice day!
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Léa
Rating: 4 out of 5
Product conforms and practical, I am happy and I repeat an order today. Delivered very quickly. The only downside is that the label is a bit large for small clothes, a choice of sizes could be a plus.
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Sophie S.
Rating: 1 out of 5
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
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Response from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
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Lorena Rivas
Rating: 1 out of 5
It has taken more than 10 days for the order to arrive. Unacceptable !
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Response from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
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Maria
Rating: 1 out of 5
I have not received my order, I have tried to contact them by email but I have not received a reply.
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Response from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
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Adrien
Rating: 1 out of 5
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
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Response from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
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Marie
Rating: 2 out of 5
The labels are thick and peel off small objects, unlike those ordered from a competitor.
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Response from Petit-Fernand
Hi Marie, We're really sorry about the labels coming off. We would like to help you and have sent you an email to resolve this quickly. Have a nice day!
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Amandine S
Rating: 4 out of 5
Order arrived quickly. Meets expectations.
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Jeanine Duloung
Rating: 1 out of 5
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
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Response from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
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Stephane Machado
Rating: 1 out of 5
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
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Response from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
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Marine Bidoire
Rating: 4 out of 5
Label peels off in the wash
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Emmanuel Karpierz
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Emmanuel, We have sent you an email. We will confirm the return of your order within the next 48 hours. Have a nice day, and we're very sorry about this delivery anomaly.
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Ja H.
Rating: 1 out of 5
Ordered and paid 2 weeks ago, nobody responds to emails and nobody answers the phone. :-( What a shame! I've always enjoyed ordering there regularly.
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Response from Petit-Fernand
Hello Ja He, I am sorry that you have not yet received your order. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We can re-produce or refund your order.
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Christelle Geoffroy
Rating: 2 out of 5
The labels come off in the wash, I'm disappointed?
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Response from Petit-Fernand
Hello Christelle, We have just contacted you by phone to help you with your latest order. We apologize for the inconvenience.
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Samantha T.
Rating: 4 out of 5
Very beautiful! Easy and quick to attach!
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Ana
Rating: 4 out of 5
Two orders that I placed arrived well and fast but the gift that I have made to my friend has not arrived, how can it be that I ordered them with a day's difference. They arrived days later, I testify my valuation.
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Response from Petit-Fernand
Hello Ana, Can you send us an email or call us so we can help you ? Regards
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Carmela M.
Rating: 4 out of 5
The order arrived so late but it arrived. The labels are beautiful.
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Response from Petit-Fernand
Good morning Carmela, we are sorry to hear about this delivery anomaly by postal services. We have responded to you por bring you a solution immediately. Thank you for your understanding Have a good day ? Alessio, Customer Service Petit-Fernand
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Llb
Rating: 4 out of 5
Website was easy to navigate and delivery was fine as I wasn't in any rush. The only reason I haven't put 5 is more to do with the labels themselves in that they are a little small for how we use them and you could do with a few more on the sheet. It was great having the option of a smaller cost for less labels but I'll need to order some more so I'd rather pay a little extra for more labels. Overall the labels were lovely and service was good.
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Bj
Rating: 1 out of 5
Labels never received. Not serious, because apparently this isn't the first time it's happened to them.
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Response from Petit-Fernand
Hello , We are sorry that the order did not arrive. Could you please contact us by phone to verify your address, and return the order as soon as possible. Have a nice day!
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Ana
Rating: 1 out of 5
Very bad because the order took a long time to arrive, I needed it for my son's summer camp and it arrived just as it was finishing.
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Response from Petit-Fernand
Hi Ana, We just sent you an email :) Greetings and sorry for the delay.
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Ilaria C.
Rating: 4 out of 5
Very cute labels for kindergarten arrived quickly.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Jassi1986
Rating: 1 out of 5
Long delivery time Customer service does not respond to any messages I won't be ordering there again
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Response from Petit-Fernand
Hello Jasmin, We are very sorry for the late reply !!!! We are sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as a priority rate on Wednesday, July 13, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues. We ask you to wait until Monday, July 25, 2022.
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Delphine Standaert
Rating: 1 out of 5
I never received my labels. I contacted your after sales service, answered their question and since then no news.
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Response from Petit-Fernand
We apologize for the delay in delivery with the post office. As indicated on the phone, your order will be shipped again within the next 48 hours. Have a nice day Delphine
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Gemma Nogales
Rating: 2 out of 5
I have purchased hot melt adhesive labels on several occasions. Always very good, but this one has been lifted in the first wash.
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Response from Petit-Fernand
Hi Gemma, We have just sent you an email to help you. Greetings and we apologize for the incident
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Lorena
Rating: 1 out of 5
I ordered and paid for the goods 2 weeks ago. I have not yet received the goods. Nobody answers the phone and the e-mail is not answered either. The service is not good.
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Response from Petit-Fernand
We apologize for the delivery problem. We have a lot of requests at the moment and we need more time to answer them all. We can resend or refund your order if you wish!
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Myriam Charlier
Rating: 4 out of 5
This is my second order on this site. I was already pleasantly surprised by the first products I received (kit school labels). For my second order, no surprise. Always a quality product. If I had to give a note for improvement, the thinner object labels should be more numerous than the "large" labels. I didn't have enough to make the markers and pencils. A bit of a shame. Fortunately, the first kit I ordered in the past helped me out. Delivery is fast.
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Tabaccheria R.
Rating: 1 out of 5
Very bad I never got the item and I didn't even get a refund
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Response from Petit-Fernand
Good morning Cynthia, we apologize for this delivery anomaly by postal services. We have contacted you to find a solution immediately. Have a good day ?
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Lydia
Rating: 2 out of 5
So far very satisfied with the site, I had a bad experience recently. I received an order from someone else. I did what was necessary to have my order returned. As a gesture of goodwill, I asked if it was possible to apply a promotional code that came out just after I'd placed the order. I was refused. It's a pity because I used to order every year, but unfortunately I'm going to change next year.
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Response from Petit-Fernand
We have just contacted you by telephone to apologize for this error on our part. Good day Lydia
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Silvia P.
Rating: 4 out of 5
The product is very good, it was slow delivery
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Heike
Rating: 4 out of 5
The stickers can withstand many washes and stay on. Shipping was quick and uncomplicated
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