Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
A bad experience. I bought an order a month ago and it never arrived. When I asked for my money back, I had no problem, but to my surprise I still haven't received it. I have already been claiming for a refund in several mails where they always answer giving me long delays, that if I had already made the return, that if I will arrive within 5 working days ... I have complained again and now they say that they will do it as soon as possible. I DO NOT RECOMMEND buying from them, if you do not receive the product you will be left without the purchase and without the money.
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Response from Petit-Fernand
Hi Vanessa, We have contacted you by email to help you with the refund of your order. Don't worry, everything will be taken care of. Regards
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Très Mauvais
Rating: 4 out of 5
Packages received, delays a little longer but the items are of good quality.
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Response from Petit-Fernand
Hello Nathalie, We have just left you a voicemail to help you :) Have a nice day
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Valerie Maisonnave
Rating: 4 out of 5
Nice but very small labels
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Sophia M.
Rating: 1 out of 5
Paid goods have still not arrived after 2 weeks. I was only put off in response to my email. They would take care of the request. Calls are also not answered, super annoying and not customer-friendly. I had ordered here some time ago, but things were much better then.
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Response from Petit-Fernand
Hello Sophia, I am sorry that you have not yet received your order. I can confirm that it was produced within the agreed 48 hours and handed over to the postal service as priority rate on Monday, July 11, 2022. The delivery time should be between 2 and 6 working days. These times can sometimes be extended due to postal service issues.
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Cecilia Capilla Hurtado
Rating: 1 out of 5
Good morning, I placed an order and it never arrived, I contacted PETIT FERNAND and they gave me the option of either refunding my money or sending me the order again and I chose to have them send it back to me ..... and it has NEVER EVER ARRIVED ?
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Response from Petit-Fernand
Hi Cecilia, Thank you for your message. We contacted you yesterday by email :) Regards
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Nathalie Dalle-Ave
Rating: 4 out of 5
Very satisfied with the product and the quality, I recommend
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Madame Marie Haubtmann
Rating: 4 out of 5
Iron-on labels of rather good quality. Some of them came off in the first wash; perhaps we hadn't done as we'd asked...?
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Camille Giremus
Rating: 2 out of 5
I'm disappointed. I took over 140 self-adhesive labels for my son's clothes that I couldn't use because they wash out.
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Response from Petit-Fernand
Hello Camille, We have just contacted you by email to help you. Have a nice day!
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Diletta G.
Rating: 1 out of 5
After one month, the order has still not arrived and I was even offered whether I would prefer a refund or wait for a new order
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Response from Petit-Fernand
We are sorry to learn of this inconvenience with postal services. We take note of your experience in order to provide better quality service to our customers. Have a good day ? Alessio
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Mrs A.
Rating: 1 out of 5
So far I have not received an order yet, still waiting!!!
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Response from Petit-Fernand
We are sorry that you have not yet received your order. We have resent it to you on the 11th. Please wait until the second batch arrives.
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Pasquale V.
Rating: 1 out of 5
order so far never received
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Response from Petit-Fernand
We are sorry to hear about this delivery anomaly by postal services. We have contacted you to find a solution. Have a nice day
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Sd
Rating: 2 out of 5
The labels are great but the delivery service is terrible. Two weeks for delivery!!! The labels arrived after my daughter left for camp. As this is her last year as a "little one", the labels ended up as decoration. Over 20 euros down the drain! :-(
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Response from Petit-Fernand
Hello Sylviane, We're sorry to read about your latest experience with C-monetiquette. We have just contacted you by email in order to help you. Have a nice day!
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De G.
Rating: 4 out of 5
Labels if you follow the instructions in 8 seconds they attach. Only flaw I read later that on have to attach to pre-existing garment labels. If not if they get washed they come off. I wanted them for external right on the fabric. Overall a good product. I give 4 stars instead of 5 just x this reason.
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Lb
Rating: 4 out of 5
Easily and quickly customizable, with wide choice of colors and designs. quick delivery (about a week) and on time easy to apply and resistant to machine wash
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Francesca
Rating: 1 out of 5
I placed an order on 6/17/2022 and never received it. I'm sorry because I was relying on them so much. Unfortunately, customer service replied that by today I should have already received my order so I guess that's all they can do since the package is not traceable. What a shame!
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Response from Petit-Fernand
Good morning Francesca, We are sorry to hear about this delivery anomaly by postal services. As communicated to you by email, we have reshipped. Thank you for your understanding. Have a good day ? Alessio, Customer Service Petit-Fernand
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Anita Saphir
Rating: 1 out of 5
Hello, Fast delivery but the request was not compliant. The labels are very badly made, there are lines on them, my child's first name is written on the edge of the label and therefore not at all centred on 20 labels. I could have done better with a simple felt-tip pen. I made 2 unanswered complaints in which I simply asked for new labels to be sent. I have been a victim of misleading advertising by this site.
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Response from Petit-Fernand
Hello Anita, We are very sorry to read that your order is not compliant. We have just contacted you by email in order to help you quickly. Have a nice day!
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Michelle B.
Rating: 4 out of 5
Name sticker arrived on time. They look nice. I haven't tried them yet and that's why I give it 4 stars
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Celine Muller
Rating: 4 out of 5
Very good product, easy to apply
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María Castro Muñoz
Rating: 4 out of 5
They resolved my issue very well
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Response from Petit-Fernand
Thank you very much for your trust Maria :)
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Emmanuelle Thamie
Rating: 1 out of 5
I did not receive my order but someone else's. I sent an e-mail to the customer service department but got no reply. I just asked them to send me what I had ordered. I didn't even get my money back.
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Response from Petit-Fernand
Hello Emmanuelle, Thank you for your feedback. We have sent you an email to resend the correct order. We apologize for the delivery error. Have a nice day!
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Anita Saphir
Rating: 1 out of 5
Bad experience! My child's name was not centered on 20 out of 60 labels. The background of my labels was colored and there was a white line! I called the customer service and no one answered, as the departure for camp was fast approaching. Taken by time, I had to order my camp labels on the A-qui-s website and frankly, it's 1000 times better! And the quality is there. You're number 1 when it comes to sending out newsletters, but at least learn to respond to your customers.
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Response from Petit-Fernand
Hello Anita, We're very sorry to read your message, and we apologize for the delay in responding.
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Delphine
Rating: 2 out of 5
Quite disappointed, the colors are much blander than before. You can barely see the name.
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Response from Petit-Fernand
Hello Delphine, We have just contacted you by email to help you with your latest order. Have a nice day!
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Sandra
Rating: 4 out of 5
Beautiful labels
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Christine Millon
Rating: 1 out of 5
parcel received with a different name on the labels.....
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Response from Petit-Fernand
Hello Christine, We're sorry about this error. We confirm that the correct order will be sent within the next 48 hours. Have a nice day!
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Carole Noilhetas
Rating: 1 out of 5
I received labels for a child other than mine. I made a complaint on the site and to date there has been no response.
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Response from Petit-Fernand
Hello Carole, We apologize for the delay. We have just left you a voice message to help you as soon as possible. Have a nice day!
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Massimo M.
Rating: 1 out of 5
I received a damaged item (the water bottle). I wrote a complaint but was never contacted back. I would like at least a refund or if a replacement would be possible. Thank you
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. ? Alessio
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Ines M.
Rating: 1 out of 5
Unfortunately I couldn't try it as the labels seemed to have been thrown away between the advertising and newspapers. Very sad.
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Response from Petit-Fernand
We are sorry for this problem. Please contact our customer service with more details !
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Raquel Mangas Miras
Rating: 4 out of 5
The quality is good and the variety is acceptable , as an improvement the shipping is somewhat slow. It is what I expected, we will repeat!
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Response from Petit-Fernand
Hi Raquel, Thank you very much for sharing your opinion with us. Regards
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Chiara P.
Rating: 4 out of 5
Fast shipping. Clear site and easy to place orders. Very nice products. I purchased the large bags with the printed name: the print nice and clean, only flaw the washing directions I washed them in the washing machine, inside out and they did not get ruined. A little tricky to iron the fabric.
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Morgado Maryse
Rating: 2 out of 5
Hello, I ordered iron-on labels and followed the recommendation to the letter so that they would stick to the clothes, then 3 days later I put one of the shirts on my son, then put it in the washing machine at the end of the day and out of the machine the label started to come off... I'm disappointed...
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Response from Petit-Fernand
Hello Maryse, We're sorry to read this. We have just sent you an email to help you. Have a nice day!
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Livia
Rating: 4 out of 5
The scout pack labels come in handy. The self-adhesive labels are easy to stick on, but come off in the wash if the backing is more rigid. But all in all, I'm very happy with them!
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Anastasia P.
Rating: 1 out of 5
My order never arrived. Nobody picks up the phone no idea what is going on
Response from Petit-Fernand
Hi Anastasia, we called you back and left you the message. The delivery is up to 10 days. We invite you to wait until the 18th July for your labels to arrive.
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Anthony Duval
Rating: 1 out of 5
We still have not received our order. We have not heard from you and / or heard back from you. We placed a large order
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Response from Petit-Fernand
Hello Anthony, We have just sent you a message to help you with the delivery of your order. Have a nice day!
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Cleo Crunelle
Rating: 1 out of 5
Alas, to date I have not received a delivery or a refund. Customer service which does not answer quickly and which proposes to me to pay again of the expenses of sending to me my commende already paid Jespère nevertheless still to receive my order to refund or my commende delivered but I doubt it strongly (order the 11/6) I will not return quickly for a new commende if no solution is offered.
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Response from Petit-Fernand
Hello Cleo, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Nicole R.
Rating: 1 out of 5
Didn't get the real one. I am very disappointed. Been waiting for 4 weeks.
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Response from Petit-Fernand
Hi Nicole, we're sorry about the delivery! Can you please confirm your address via the email we send to you?
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Robert Encoyant
Rating: 4 out of 5
VERY SATISFIED WITH THE CHOICE AND QUALITY I RECOMMEND
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Mary
Rating: 4 out of 5
Good quality, easy to use and good hold, beautiful motifs
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Toundassomde Konombo
Rating: 1 out of 5
Hello, I can't evaluate because I still haven't received my labels.
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Response from Petit-Fernand
Hello Tounda, We have just sent you an email to help you quickly with your latest order. Sorry again for the delay in delivery. Have a nice day!
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Giusi D.
Rating: 1 out of 5
The shipment never arrived!
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Response from Petit-Fernand
Good morning Giusi, we are sorry to hear about this anomaly is being delivered by postal services. We have contacted you to provide a solution. Have a good day ?
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Valérie
Rating: 4 out of 5
Very fast delivery and very nice. My daughter will be happy. I recommend this product.
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