The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, we are sorry to hear that you did not receive your order. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day.
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customer
Rating: 1 out of 5
I have order 1 month ago so far haven't received it.
Response from Petit-Fernand
Hello, We are very sorry to hear aboth the delivery problem. Could you please contact our customer service and we will resend your order again!
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Nathalie Coulaudon
Rating: 4 out of 5
Very good product Fast delivery
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Laura
Rating: 2 out of 5
I have ordered on several occasions and always perfect but not this time, I do not know if it is because they have changed the quality or because I did not include the paper to stick them with iron but all the stickers peeled off at the first use.
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Response from Petit-Fernand
Good morning Laura, I just sent you an email to help you , Greetings : )
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Ana Rosa
Rating: 4 out of 5
Very useful. Recommended
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Response from Petit-Fernand
Thank you very much Ana Rosa : )
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Norma Bourcy
Rating: 4 out of 5
Good quality label. And fast shipping.
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Miriam F.
Rating: 4 out of 5
Very good because it is not the first time I bought these labels, the quality is very good and the delivery time is good. I did not give 5 stars because compared to last years, there are no more free stickers in the pad, and it was a pity not to find them because they were very beautiful and original.
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Response from Petit-Fernand
Good morning Miriam Indeed the giveaway is still there, it must have been an oversight. Thank you for conndividing your opinion? see you soon on Petit-Fernand! ?
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sylvia mahy
Rating: 2 out of 5
Pretty and practical, but they didn't stand up to washing.
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you : )
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Sophie Vincent
Rating: 1 out of 5
Order never received!!! I received the 1st order 15 days after ordering.
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Response from Petit-Fernand
Hi Sophie, Sorry for the delay, we have contacted you by email to help you . Have a nice day : )
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NATHALIE
Rating: 4 out of 5
Perfect fit for my pots. Impeccable water resistance.
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Laura G.
Rating: 4 out of 5
PUNCTUAL,ACCURATE , FFIABLE
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Roxy
Rating: 1 out of 5
Unfortunately I had to wait so long because my order was lost!!! With the next shipment 3/4 days
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Response from Petit-Fernand
Good morning Rosaria, we are sorry to hear that you have not yet received your order. As agreed, we have rescheduled at our expense, so you should receive your order soon. We wish you a good day and remain at your disposal. Alessio
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Solange Lembe
Rating: 2 out of 5
Well collected
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Response from Petit-Fernand
Hello Solange, We don't understand your message. Is everything ok for you? Please send us an email using our contact form. Have a nice day :)
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Lejola
Rating: 1 out of 5
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
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Response from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
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danika77
Rating: 4 out of 5
Goods not received until today Update 2022-05-27: After consultation with customer service very fast subsequent delivery.
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Response from Petit-Fernand
Hello Daniela, We are sorry for the delivery problems. Can you please contact our customer service with your address confirmation?
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Melanie
Rating: 4 out of 5
The corks were received on time and in perfect condition. I just hope they'll be stronger than the first cap, which broke pretty quickly after falling out of my daughter's hands.
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VLR
Rating: 4 out of 5
I've only been using them for a short time, but they were very easy to put on clothes and none of them have come off, not even the ones on the objects, so I'm happy with them.
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Response from Petit-Fernand
Thank you very much for your comment Vanesa : )
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SABRINA ROSSEL
Rating: 1 out of 5
All the glued labels came off almost immediately?
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Response from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you :) Have a nice day
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G.Z.
Rating: 4 out of 5
If several different stickers are ordered, it would be nice to receive them loose rather than bound like a booklet. It was a bit difficult to take apart as the gift was for two children in our case.
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Response from Petit-Fernand
Thank you for your review! However, we only send a separate booklet if it is a practical set (crèche, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (eco-responsibility).
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SANDRA BASTARDO TOQUERO
Rating: 1 out of 5
The order never arrived. It was for a children's trip and I had to find another last minute solution.
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Response from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
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A. O.
Rating: 4 out of 5
Very nice stickers that you can design yourself. Let's see how well they hold up.
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Response from Petit-Fernand
Thanks for the 4 stars and feedback!
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Ruth
Rating: 4 out of 5
Great, fast delivery
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Saray Perejón
Rating: 4 out of 5
Hot melt adhesives for laundry last for years of washing machine and dryer use
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Response from Petit-Fernand
Thank you very much Saray for sharing your opinion with us :) Greetings !!!
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Estelle Grischko
Rating: 1 out of 5
Labels that fall off after washing!
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Response from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
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claire thieulart
Rating: 2 out of 5
I had ordered this product a few years ago, these labels still hold but this time they fall off! WHAT A SHAME
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Response from Petit-Fernand
Hello Claire, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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ELIS
Rating: 1 out of 5
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
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Response from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
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Cassandra Coliche
Rating: 1 out of 5
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
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Response from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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Cindy
Rating: 1 out of 5
The labels I ordered don't stick to the clothes at all. I'm very disappointed because I ordered these a few years ago for my son and everything was fine.
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Carina S.
Rating: 4 out of 5
Super cool stickers. Top quality. Unfortunately, some are very difficult to remove, therefore 1 star deduction.
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Response from Petit-Fernand
Thank you for your review !!! Can you please give us more details about the problem with the customer service? Perhaps you had a faulty batch and we can resend it?
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Diana Brunet
Rating: 1 out of 5
the labels came off the clothes after the first wash. Shoe markers don't seem very stable either. Also too many useless object labels. The truth for the price the quality is very poor!
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Response from Petit-Fernand
We're sorry, but you may have received a defective batch. Could you please contact our customer service department with more details and photos?
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Katrin
Rating: 4 out of 5
Simply great products, great ideas! Relatively short delivery time.
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Response from Petit-Fernand
Thank you very much, Katrin!
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Anna Sikanja
Rating: 1 out of 5
Hello, the labels came off in the first wash. The first purchase was perfect but the second was very disappointing.
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Response from Petit-Fernand
We are very sorry! Please contact our customer service department with the photos for a free replacement.
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M. G
Rating: 2 out of 5
The labels were too big because they wouldn't fit on the fabric, but they had to be iron-on to an existing label, so I had to cut them all out, which didn't make them look clean at all. On some garments, I had to cut the labels so I couldn't label them MAJ : it didn't hold up in the machine (max wash 40).
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Response from Petit-Fernand
I think you placed the labels in the wrong place, they can be applied to the textile and you didn't have to cut it . All measurements are visible when you choose on the website. If you're looking for something to place on clothing labels only, self-adhesive labels are more suitable. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante
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Careca
Rating: 4 out of 5
All good and very nice design Thank you
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Response from Petit-Fernand
Great Carmen :) thanks
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Noelia Mancilla Pérez
Rating: 4 out of 5
They are a marvel
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Response from Petit-Fernand
Thank you Noella for your trust :)
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Adriana
Rating: 4 out of 5
Good products and convenient packages for school, only flaw they should increase the range of designs, backgrounds and fonts. Otherwise everything is perfect, even the shipping
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Cindy Dalto
Rating: 4 out of 5
Order received promptly. Exactly as shown
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Response from Petit-Fernand
Thanks Cindy!
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Celia González Fuentes
Rating: 1 out of 5
I have not received anything. It seems like a scam to me.
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Response from Petit-Fernand
I have sent you an email to verify that the address you entered when placing the order is correct. I remain at your disposal and wish you a good day. Alessio
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FABIENNE
Rating: 4 out of 5
Quick receipt, presentation in a practical and nice booklet, I had iron-on labels and self-adhesive labels, the dragonfly motif was not recognizable.
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Karen Y.
Rating: 4 out of 5
Excellent colors and the letter very nice and readable
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