The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Was really looking forward to receiving these labels as my 1year old starts nursery in a couple of weeks. Over two weeks later and I still haven't received them. When I requested a refund, there was no means of an apology/offering an alternative, just literally "have a nice day." If items I've ordered from the US can arrive within two weeks of ordering, then so can something which is coming from France (I'm in the UK so a lot closer!)
Response from Petit-Fernand
Dear Aysha, we are sorry you did not received your labels and they got lost by the postal services. This is something we dont have influence on. We are always glad to resend the labels on our cost again but you asked for the immediate refund. The last email from us was the confirmation of the refund and we indeed wished you a nice day. We are sorry if that was inappropriate.
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Nadine LAMARQUE
Rating: 4 out of 5
Having ordered labels from your site on several occasions, I was disappointed by the self-adhesive labels which peel off on the 1st wash, so I ordered thermo-adhesive labels which need to be protected with greaseproof paper, which is normally enclosed! Unfortunately, the parchment paper wasn't included with my order, which is a shame! I'm going to have to buy some, it's just not right!
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DELPHINE B
Rating: 4 out of 5
Order received in less than 3 days
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Lidia Fernández
Rating: 2 out of 5
I was expecting better quality and that the labels would not be so easy to remove, both the thermo-adhesive and the normal ones. I would not recommend the truth
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Response from Petit-Fernand
Hi Lidia, I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to find a solution. I look forward to hearing from you and wish you a happy day! Bea
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Belén
Rating: 4 out of 5
All very well
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Response from Petit-Fernand
Thank you very much Belén :)
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alba gilabert
Rating: 4 out of 5
Everything is perfect, we love the stickers, they are easy to stick on, they come in an envelope very well placed. The only thing is that they took about 15 days to arrive. Regards
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Response from Petit-Fernand
Hi Alba, thank you for your message. Sorry for the delay! We wish you a happy day!
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HOLL DOMINIQUE
Rating: 4 out of 5
I had already used your products with satisfaction. So I repeated the experience
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Patricia Gómez
Rating: 1 out of 5
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
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Response from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
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Paola Peña
Rating: 2 out of 5
The product was shipped with a typo and they did not modify it.
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Response from Petit-Fernand
Hi Paola, I am very sorry for what happened. Our teams have made the labels as you had customized them at the time of ordering. Unfortunately, when you requested the modification the order had already been shipped. I am sorry for what happened. If you have any questions, I am at your disposal. Bea
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lg
Rating: 1 out of 5
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
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Response from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea
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Marie-Dominique zidoR
Rating: 1 out of 5
It doesn't stick very well to clothes, let alone in the wash.
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Response from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
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Lilly B.
Rating: 4 out of 5
Good quality. Difficult to make a decision when choosing. Many motifs for small children. Would like more choice for older children, or a gift for adults.
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delph u
Rating: 1 out of 5
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
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Daniela
Rating: 1 out of 5
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
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Response from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
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Pauline C.
Rating: 4 out of 5
Fast shipping
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Aurélie Garnier
Rating: 4 out of 5
Good, but a little expensive for my taste...
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Luiza Lemaure
Rating: 4 out of 5
Great products, beautiful finish, great presentation, very useful, excellent quality. I just didn't receive the greaseproof paper, hence the missing star. But otherwise, really great
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VT
Rating: 4 out of 5
The products are great. But the booklet with the ready-made kernels looks like it was stapled on by a 3-year-old child
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Response from Petit-Fernand
Thank you for your kind review. Sorry if the brackets are a bit off. Can you please show the photo to customer service?
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GMM
Rating: 4 out of 5
Very hygienic and practical. The only downside is that you have to be careful with the blows, because although it seems a very sturdy material, the first time he dropped the small to the ground flew out a piece of the top cover.
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Response from Petit-Fernand
Thanks for your trust Gema :)
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Iva
Rating: 1 out of 5
I haven't received my order and have no shipping updates.
Response from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
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Debora Duarte junceiro
Rating: 1 out of 5
Still not received
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Response from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
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Michelle B.
Rating: 1 out of 5
I still haven't received my order, very disappointed
Response from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
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Leïla Debiesse
Rating: 1 out of 5
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
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Response from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Michel
Rating: 4 out of 5
Fast, easy to install. Impeccable
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Marek
Rating: 4 out of 5
Labels delivered promptly to the mailbox. Too bad there aren't more font options to choose from (that's why one star is removed). Would recommend.
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Mélanie MENARD
Rating: 2 out of 5
For my last order, the labels didn't come off, I had to cut them out. This is the first time this has happened to me. I wanted to inform you anyway
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Response from Petit-Fernand
Hello Melanie, Thank you for your feedback. I've just sent you an e-mail to help you understand the problem. I look forward to hearing from you. Have a nice day! Bea
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MARIA C.
Rating: 4 out of 5
Accurate punctual helpful and very kind. the product arrived on time and without any problems, conforming to what I had ordered.
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Response from Petit-Fernand
Thank you for your recesion and loyalty. Have a nice day and see you soon on Petit-Fernand ?
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CloMart
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
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TIKARO
Rating: 4 out of 5
Lots of choice and very nice. Fast delivery. Would recommend. Thank you
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Jennifer
Rating: 4 out of 5
Very happy with the labels. The only downside was the long delivery time.
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Justine Roobaert
Rating: 2 out of 5
I'm extremely disappointed with iron-on clothing labels! Despite following the instructions to the letter, the labels come off, sometimes even before they've been washed... As for self-adhesive labels for objects, I recommend them! They hold well on objects, they're pretty and there's a wide choice of personalization options.
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I'm really sorry you've had trouble with our labels. I've just sent you an e-mail so that we can better understand the problem and get back to you quickly with a solution. I look forward to hearing from you and wish you a wonderful day! Bea
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Carina
Rating: 2 out of 5
Unfortunately, the three sets were put together like a set and not like individual ones, which is bad because sue should get them from several people for her birthday. Furthermore, I found it a pity that each sheet was put in the first row, which probably wouldn't have happened if they hadn't put so many in one go. That would definitely be better
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Response from Petit-Fernand
Hello Carina. Thank you for your review. We send all the labels in one folder as they all have the same name. If you would like separate booklets, you can make a note of this when ordering. Regarding the stapled labels, please show the photo to customer service so that we can find a solution.
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ALIX MESQUITA
Rating: 4 out of 5
Perfect, very good quality, fast and careful delivery
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Elena
Rating: 4 out of 5
Perfect products, too bad x the post office took a while to get it in.... Highly recommended, this time it was a gift and the little girl super appreciated
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Marie
Rating: 4 out of 5
Fast delivery, attractive labels. Easy to apply. I tested the machine wash and dryer and it didn't budge. To be seen after several washes. Overall, I'm satisfied.
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MONICA
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
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Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
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Khadija Kad
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
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Jay
Rating: 4 out of 5
Good delivery time. I've been using these labels for my son's shoes and clothes for over a year now. The stick-on clothes labels have never come off due to wash or wear. The shoe labels have also stayed on. The iron-on clothes labels are not as good so I've stopped ordering those. If you have kids in nursery/daycare I would highly recommend these labels. I would have given it 5 stars except that, for a repeat customer, it works out very expensive since kids grow out of clothes so quickly. Also the iron-on labels were disappointing.
Response from Petit-Fernand
Dear Jay, thank you for taking your time to write the review! We value our loyal customers! Can you please share with our customer service what did you found dissapointing with iron-on labels so we can improve it?
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Enrico
Rating: 1 out of 5
I am awaiting the requested order on 09/01/2022
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
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Margarita
Rating: 2 out of 5
So far always very happy but the last order has not been as expected. First wash and labels peeled off after having ironed them thoroughly!!!
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Response from Petit-Fernand
Hi Marga, I am very sorry for what happened. I just sent you an email so that we can find a solution. I confirm that it is not normal for this to happen! Best regards, Bea
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